Top Homebuilder Ratings & Reviews

Diversified Pacific Communities

The Courtyards At Upland Hills

4 Homeowner Reviews Completed Jun 2018 - Dec 19

Overall Satisfaction

4.8
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

5.0

Home Personalization Experience

4.7

Lender Experience

5.0

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.6

Solar Package

4.0

Community Profile

With over 30 years of experience, our knowledge and ability brings exceptional value to every home we build. We employ only the best trade contractors, support professionals and management team to build quality homes and provide superior customer service at all times and in all ways. And because we live, work and play in the communities we develop, you can be assured that we are dedicated to creating neighborhoods we can be proud of now and for generations to come.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Upland, on Oct 04, 2019

Sales department and project managers have been amazing

4.7
Verified Homeowner
Upland, on Sep 25, 2019

Sales reps were honest, attentive and very responsive, always in a timely manner. Builder was easy to work with I felt the builder was accommodating and cared about buyers wants and needs.

4.9
Verified Homeowner
Upland, on Sep 24, 2019

[removed] and [removed] were AMAZING!!! Always patiently answering our questions along the way..... Your lender [removed] from loan [removed] was awesome! Your superintendent and his staff have been awesome with communication and treating us like family !! Totally a great experience!! Thank You

4.9
Verified Homeowner
Upland, on Sep 22, 2019

[removed] sales team is professional, very helpful (both [removed] and [removed]), the construction supervisor [removed] is very helpful; however, the construction subs especially the painting and cabinet crews are in need of improvements. One trade messed up the other trades work, or each trade is not conscientious of their own work quality that require a lot of follow up to fix. We closed escrow 3 weeks now and we still have found a lot of other issues from flooring with a lump of about 1/2 inch thick, to sink bowl in powder room was installed un-leveled that you can't even put a soap dish on the supposedly flat surface. Crew parked cars in the driveway and garage leaving tire marks...[removed] customer service rep did not leave us with a binder. Doors and baseboards either not painted in full or leaving scratch marks. Such a long list to deal with. So on the construction side of subs, improvement is needed. Compare with other builders, Diversified provided homeowners within the sales price some very good features which we like a lot and appreciated. In this construction boom it is hard to get qualified workers, understanble.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Upland, on Oct 04, 2019

Sales department and project managers have been amazing

4.7
Verified Homeowner
Upland, on Sep 25, 2019

Sales reps were honest, attentive and very responsive, always in a timely manner. Builder was easy to work with I felt the builder was accommodating and cared about buyers wants and needs.

4.9
Verified Homeowner
Upland, on Sep 24, 2019

[removed] and [removed] were AMAZING!!! Always patiently answering our questions along the way..... Your lender [removed] from loan [removed] was awesome! Your superintendent and his staff have been awesome with communication and treating us like family !! Totally a great experience!! Thank You

4.9
Verified Homeowner
Upland, on Sep 22, 2019

[removed] sales team is professional, very helpful (both [removed] and [removed]), the construction supervisor [removed] is very helpful; however, the construction subs especially the painting and cabinet crews are in need of improvements. One trade messed up the other trades work, or each trade is not conscientious of their own work quality that require a lot of follow up to fix. We closed escrow 3 weeks now and we still have found a lot of other issues from flooring with a lump of about 1/2 inch thick, to sink bowl in powder room was installed un-leveled that you can't even put a soap dish on the supposedly flat surface. Crew parked cars in the driveway and garage leaving tire marks...[removed] customer service rep did not leave us with a binder. Doors and baseboards either not painted in full or leaving scratch marks. Such a long list to deal with. So on the construction side of subs, improvement is needed. Compare with other builders, Diversified provided homeowners within the sales price some very good features which we like a lot and appreciated. In this construction boom it is hard to get qualified workers, understanble.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

There are no homeowner comments for this time period yet