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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Upland, CA, on Jun 01, 2021
[name removed] contract portion with [name removed] [name removed] was a shit show. Literally, I will never go through [name removed] again for purchasing a future home. [name removed] and [name removed] were amazing! I highly recommend both of them. They are personable, friendly, follow up and will direct you as needed. Move in continually got pushed back. [name removed] first time we used the bath tub it literally went through the ceiling into the kitchen. We found out they never put the gaskets in. After living in the house 3 months now, there are lots of things we are finding that appear to have been done half ass and not to our standards of purchasing a new home. KPS is awful, unreliable and does not respond or hold up to their end of getting our panel, alarm and tech stuff up and working like they said. [name removed] has been great. Helping and following up as we submit issues.
Upland, on Jul 06, 2021
Warranty support on the of the major items such as cabinet and flooring is difficult. Some small items, I had to ask strongly to get support versus no questions ask repair. All items were generally taken care of so far in one way or another.
Upland, on Feb 12, 2021
Paint quality could have been better. Also removing the seam from the wall in the stairwell would have been nice. Overall I love the responsiveness [name removed] and [name removed] are incredible!
Upland, CA, on May 16, 2021
Liked - [name removed] was extremely communicative and provided a lot of help through the process - Was able to make several changes to the construction requests during the build process - Pricing and features provided for the home Disliked 1 - Repeated delays from the original closing date 2 - KPS was not very responsive to request and never followed up on commitments. 3 - Home was not thoroughly cleaned and numerous paint issues were noted on move 4 - Several requests prior to construction was not completed despite brought up and documented on the 1st walk through. 5 - Over 15 service request items by the 3rd month
Upland, on Jul 01, 2021
My a/c is noisy, but the worker said that it’s normally.
Upland, on Feb 12, 2021
Quality and finishing of home not to my liking. Paint and drywall work subpar. Paid for insulation upgrade and have su XXXXX ions that the job was not completed as promised. Sold on the upgrade being told it will minimize sound travel through 1st & 2nd floor and between walls.
Upland, on Apr 27, 2021
Like - very organize and well prepare for inspection. disliked - overall floor plan layout and location of outdoor air conditioner compress unit could have position a little better to utilize the space for home owner point of view.
Upland, CA, on Dec 13, 2020
Did not like that they kept extending the closing date. Still haven’t received the dryer we bought, but like that they gave us a spare to use in the meantime. Sales rep, [name removed], is very helpful and always answers my questions.
Upland, CA, on Oct 10, 2020
Liked professionalism of the sales team. Extra effort they made to answer questions. Always called back in a timely manner and answered all questions to our satisfaction. Knew the product and timelines. No negative comments whatsoever.
Upland, on Dec 24, 2020
Everyone is so positive and helpful. All repair concerns were scheduled promptly and resolved.
Upland, CA, on Jun 18, 2020
professionalism of sales team ( [name removed] and [name removed]) and project managers [name removed]/[name removed] and [name removed]. All my concerns and request were addressed and issues solved.
Upland, on Sep 12, 2020
When I have entered Service Request it was taken care of within a reasonable timeframe.
Upland, on Oct 12, 2020
We enjoyed working with the builder. Everyone was very friendly and great to work with. [name removed] builder was quick to resolve most issues that we had.
Upland, on Oct 10, 2020
Customer service from rob and [name removed] and [name removed] were awesome! Workmanship on home NoT top quality. It was rushed and was evident t
Upland, CA, on Apr 20, 2020
I have been here 2 months and they still haven’t completed my punch list
Upland, on Aug 02, 2020
[name removed] work from sales team to superintendent to the trades all did an excellent job Thank You
Upland, CA, on Mar 22, 2020
[name removed] and [name removed] work very hard with presentation of home. Thy listen to clients concerns and interest. I walked away from this tract earlier because I didn’t think it had interest of “Seniors”. Just who love to live in a golf course gated area. [name removed] quickly corrected me showed a modified home that met all my needs. Two masters with walk in shower that accommodate a wheel chair if needed. Also price was reasonable. It inspired me to sale my home after 41 years. I’m happy and everyone loves my model. You need more homes like mind. Grateful. [name removed]
Upland, on Jun 13, 2020
First let me say that I live at 1601 Couples Court, NOT 1622 Couples Court. Robert has been great. There were a few things that needed to be redone when I moved in (wrong light fixtures, small paint issues, fridge dispenser issues) and Robert was on top of everything. I have not had any major problems to date, and every little thing or request so far Robert and his team have been great at getting done for me.
Upland, on Jul 12, 2020
Some of the work quality is not as it should be for a house this expensive. We have cracks forming in joints in the bathroom and the stucco on the outside of the house has some defects. There were also a lot of flaws in the painting that we are beginning to notice the longer we live in the house.
Upland, CA, on Oct 04, 2019
Sales department and project managers have been amazing
Upland, on Jun 12, 2020
Whenever we’ve had an issue, it has always been quickly resolved.
Upland, on Jul 09, 2020
Builder does make an effort to keep home buyers satisfied
Upland, CA, on Sep 25, 2019
Sales reps were honest, attentive and very responsive, always in a timely manner. Builder was easy to work with I felt the builder was accommodating and cared about buyers wants and needs.
Upland, on Jun 01, 2020
They have been pretty quick in term of responding to our work orders, despite the unanticipated COVID
Upland, CA, on Sep 24, 2019
[removed] and [removed] were AMAZING!!! Always patiently answering our questions along the way..... Your lender [removed] from loan [removed] was awesome! Your superintendent and his staff have been awesome with communication and treating us like family !! Totally a great experience!! Thank You
Upland, on Feb 22, 2020
[name removed] has been an outstanding asset to your organization. He is very responsive and quick to resolve any and all issues. I’ve bought 4 new houses and this has been the best experience yet. Keep up the good work.
Upland, CA, on Sep 22, 2019
[removed] sales team is professional, very helpful (both [removed] and [removed]), the construction supervisor [removed] is very helpful; however, the construction subs especially the painting and cabinet crews are in need of improvements. One trade messed up the other trades work, or each trade is not conscientious of their own work quality that require a lot of follow up to fix. We closed escrow 3 weeks now and we still have found a lot of other issues from flooring with a lump of about 1/2 inch thick, to sink bowl in powder room was installed un-leveled that you can't even put a soap dish on the supposedly flat surface. Crew parked cars in the driveway and garage leaving tire marks...[removed] customer service rep did not leave us with a binder. Doors and baseboards either not painted in full or leaving scratch marks. Such a long list to deal with. So on the construction side of subs, improvement is needed. Compare with other builders, Diversified provided homeowners within the sales price some very good features which we like a lot and appreciated. In this construction boom it is hard to get qualified workers, understanble.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Upland, CA, on Jun 01, 2021
[name removed] contract portion with [name removed] [name removed] was a shit show. Literally, I will never go through [name removed] again for purchasing a future home. [name removed] and [name removed] were amazing! I highly recommend both of them. They are personable, friendly, follow up and will direct you as needed. Move in continually got pushed back. [name removed] first time we used the bath tub it literally went through the ceiling into the kitchen. We found out they never put the gaskets in. After living in the house 3 months now, there are lots of things we are finding that appear to have been done half ass and not to our standards of purchasing a new home. KPS is awful, unreliable and does not respond or hold up to their end of getting our panel, alarm and tech stuff up and working like they said. [name removed] has been great. Helping and following up as we submit issues.
Upland, CA, on May 16, 2021
Liked - [name removed] was extremely communicative and provided a lot of help through the process - Was able to make several changes to the construction requests during the build process - Pricing and features provided for the home Disliked 1 - Repeated delays from the original closing date 2 - KPS was not very responsive to request and never followed up on commitments. 3 - Home was not thoroughly cleaned and numerous paint issues were noted on move 4 - Several requests prior to construction was not completed despite brought up and documented on the 1st walk through. 5 - Over 15 service request items by the 3rd month
Upland, CA, on Dec 13, 2020
Did not like that they kept extending the closing date. Still haven’t received the dryer we bought, but like that they gave us a spare to use in the meantime. Sales rep, [name removed], is very helpful and always answers my questions.
Upland, CA, on Oct 10, 2020
Liked professionalism of the sales team. Extra effort they made to answer questions. Always called back in a timely manner and answered all questions to our satisfaction. Knew the product and timelines. No negative comments whatsoever.
Upland, CA, on Jun 18, 2020
professionalism of sales team ( [name removed] and [name removed]) and project managers [name removed]/[name removed] and [name removed]. All my concerns and request were addressed and issues solved.
Upland, CA, on Apr 20, 2020
I have been here 2 months and they still haven’t completed my punch list
Upland, CA, on Mar 22, 2020
[name removed] and [name removed] work very hard with presentation of home. Thy listen to clients concerns and interest. I walked away from this tract earlier because I didn’t think it had interest of “Seniors”. Just who love to live in a golf course gated area. [name removed] quickly corrected me showed a modified home that met all my needs. Two masters with walk in shower that accommodate a wheel chair if needed. Also price was reasonable. It inspired me to sale my home after 41 years. I’m happy and everyone loves my model. You need more homes like mind. Grateful. [name removed]
Upland, CA, on Oct 04, 2019
Sales department and project managers have been amazing
Upland, CA, on Sep 25, 2019
Sales reps were honest, attentive and very responsive, always in a timely manner. Builder was easy to work with I felt the builder was accommodating and cared about buyers wants and needs.
Upland, CA, on Sep 24, 2019
[removed] and [removed] were AMAZING!!! Always patiently answering our questions along the way..... Your lender [removed] from loan [removed] was awesome! Your superintendent and his staff have been awesome with communication and treating us like family !! Totally a great experience!! Thank You
Upland, CA, on Sep 22, 2019
[removed] sales team is professional, very helpful (both [removed] and [removed]), the construction supervisor [removed] is very helpful; however, the construction subs especially the painting and cabinet crews are in need of improvements. One trade messed up the other trades work, or each trade is not conscientious of their own work quality that require a lot of follow up to fix. We closed escrow 3 weeks now and we still have found a lot of other issues from flooring with a lump of about 1/2 inch thick, to sink bowl in powder room was installed un-leveled that you can't even put a soap dish on the supposedly flat surface. Crew parked cars in the driveway and garage leaving tire marks...[removed] customer service rep did not leave us with a binder. Doors and baseboards either not painted in full or leaving scratch marks. Such a long list to deal with. So on the construction side of subs, improvement is needed. Compare with other builders, Diversified provided homeowners within the sales price some very good features which we like a lot and appreciated. In this construction boom it is hard to get qualified workers, understanble.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Upland, on Jul 06, 2021
Warranty support on the of the major items such as cabinet and flooring is difficult. Some small items, I had to ask strongly to get support versus no questions ask repair. All items were generally taken care of so far in one way or another.
Upland, on Jul 01, 2021
My a/c is noisy, but the worker said that it’s normally.
Upland, on Apr 27, 2021
Like - very organize and well prepare for inspection. disliked - overall floor plan layout and location of outdoor air conditioner compress unit could have position a little better to utilize the space for home owner point of view.
Upland, on Sep 12, 2020
When I have entered Service Request it was taken care of within a reasonable timeframe.
Upland, on Jun 13, 2020
First let me say that I live at 1601 Couples Court, NOT 1622 Couples Court. Robert has been great. There were a few things that needed to be redone when I moved in (wrong light fixtures, small paint issues, fridge dispenser issues) and Robert was on top of everything. I have not had any major problems to date, and every little thing or request so far Robert and his team have been great at getting done for me.
Upland, on Jun 12, 2020
Whenever we’ve had an issue, it has always been quickly resolved.
Upland, on Jun 01, 2020
They have been pretty quick in term of responding to our work orders, despite the unanticipated COVID
Upland, on Feb 22, 2020
[name removed] has been an outstanding asset to your organization. He is very responsive and quick to resolve any and all issues. I’ve bought 4 new houses and this has been the best experience yet. Keep up the good work.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Upland, on Feb 12, 2021
Paint quality could have been better. Also removing the seam from the wall in the stairwell would have been nice. Overall I love the responsiveness [name removed] and [name removed] are incredible!
Upland, on Feb 12, 2021
Quality and finishing of home not to my liking. Paint and drywall work subpar. Paid for insulation upgrade and have su XXXXX ions that the job was not completed as promised. Sold on the upgrade being told it will minimize sound travel through 1st & 2nd floor and between walls.
Upland, on Dec 24, 2020
Everyone is so positive and helpful. All repair concerns were scheduled promptly and resolved.
Upland, on Oct 12, 2020
We enjoyed working with the builder. Everyone was very friendly and great to work with. [name removed] builder was quick to resolve most issues that we had.
Upland, on Oct 10, 2020
Customer service from rob and [name removed] and [name removed] were awesome! Workmanship on home NoT top quality. It was rushed and was evident t
Upland, on Aug 02, 2020
[name removed] work from sales team to superintendent to the trades all did an excellent job Thank You
Upland, on Jul 12, 2020
Some of the work quality is not as it should be for a house this expensive. We have cracks forming in joints in the bathroom and the stucco on the outside of the house has some defects. There were also a lot of flaws in the painting that we are beginning to notice the longer we live in the house.