Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

5,798 Customer Reviews Completed Jul 2021 - Jun 2022

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to recommend this title company

Location Map

 

Most Recent 20 Comments From All Locations
Title Experience Testimonials from Real Customers

Tracy, CA, on Jun 23, 2022

Great! Thanks for helping me out.

4.5
Verified Homeowner
Menifee, CA, on Jun 22, 2022

Overall a great experience. Communication and professionalism were very important to my wife and me.

5.0
Verified Homeowner
Mountain House, CA, on Jun 22, 2022

Great experience

5.0
Verified Homeowner
Menifee, CA, on Jun 22, 2022

It was a very smooth experience with knowledgeable and helpful people. Enjoyed having documents online to review and save to my files.

5.0
Verified Homeowner
Hemet, CA, on Jun 19, 2022

[Translated from ES] Thank you very much for your good service. I am very happy with your attention and professionalism. Of course I do recommend them. Att. [name removed]

5.0
Verified Homeowner
Fairfield, CA, on Jun 19, 2022

Great service

5.0
Verified Homeowner
Manteca, CA, on Jun 18, 2022

I am totally pleased with the closing experience and will recommend First American Title to everyone. I really did 100% appreciate the minimized paperwork and allowing me to do necessary paperwork along the way.

5.0
Verified Homeowner
Oakley, CA, on Jun 18, 2022

People make the difference and you were well informed and friendly.

5.0
Verified Homeowner
Indio, CA, on Jun 18, 2022

I loved the great customer service and knowledgeable, communicative team. Very professional!

5.0
Verified Homeowner
West Sacramento, CA, on Jun 17, 2022

Notary was extremely disorganized and left the room to take a personal phone call for an extremely long time. Due to amendments to our loan terms, our closing paperwork had changed, but the person had the old paperwork instead of the updated paperwork, and did not realize this until we had signed multiple forms and then pointed it out to her.

1.0
Verified Homeowner
Antioch, CA, on Jun 17, 2022

Very happy!

5.0
Verified Homeowner
Stockton, CA, on Jun 17, 2022

Seemed very unorganized. When I requested they call another number, I was never called on that number. When I called for help with forms I was not called back. No emails , to let us know of stages or to check the portal.

3.3
Verified Homeowner
Turlock, CA, on Jun 17, 2022

Great experience! Very professional and also empathetic with home purchasing! Thank you!

5.0
Verified Homeowner
Chino, CA, on Jun 17, 2022

I closed over 3 weeks ago and the commission still hasn’t been paid. That’s RIDICULOUS!

2.9
Verified Homeowner
Valley Center, CA, on Jun 16, 2022

Easy to contact, made process easy

5.0
Verified Homeowner
Antioch, CA, on Jun 15, 2022

Delightful experience-Many Thanks

5.0
Verified Homeowner
Plumas Lake, CA, on Jun 14, 2022

Just wish I would hear back after I sent messages and called. It was difficult to get ahold of people.

4.6
Verified Homeowner

Customer Care Team

First American Title - California

Jun 17, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Antioch, CA, on Jun 14, 2022

Great communication, and. costumer service.

5.0
Verified Homeowner
Rialto, CA, on Jun 14, 2022

Everything was very easy. All the questions I had were answered and the notary was very informative. She was able to answer all the questions I had for each document.

5.0
Verified Homeowner
Rio Vista, CA, on Jun 14, 2022

Top-notch, efficient, first-class customer service all the way from beginning to end.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jun 17, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less