Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

Roseville New Homes

1,245 Customer Reviews Completed Jul 2021 - May 2022

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.5

The Closing Experience

4.6

Overall

4.5

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Citrus Heights, CA, on May 20, 2022

Great Experience!!

5.0
Verified Homeowner
Roseville, CA, on May 19, 2022

For a first time homeowner and family that fall in the middle class category, I think that First American Title guided us step by step and had the best interest for us. Everything was very clear and communicated with transparency.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 20, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Rocklin, CA, on May 18, 2022

My experience for a first time home buyer was very happy and First American Title is very helpful and very professional.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 18, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Roseville, CA, on May 17, 2022

First American Title were amazing! They made the closing process a very smooth, efficient and pleasant experience. I was very happy with their services.

5.0
Verified Homeowner
Lincoln, CA, on May 14, 2022

They are really friendly and makes the whole process go alot smoother

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Plumas Lake, CA, on May 12, 2022

Thank you so much. Your team made my home purchase a very positive experience. You were very organized and professional. Loan signing was a breeze. Thank you again I will recommend your company to anyone purchasing a home

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Rio Vista, CA, on May 10, 2022

This is our first home and my Husband and myself felt supported and First American made the process easy especially signing our closing documents. Everything was explained and all out questions were answered. It was just an overall great experience.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Manteca, CA, on May 05, 2022

Thank you for making this experience seamless. You provided the best customer service anyone could ask for. Thank you!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Sacramento, CA, on May 03, 2022

Excellent service. Thank you guys for keeping me updated ??.

5.0
Verified Homeowner
Alameda, CA, on Apr 30, 2022

[name removed] was our notary and he was AWESOME!!! He was super friendly, patient and broke everything down for us. He made a super stressful situation pain free. Thank you [name removed]!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Folsom, CA, on Apr 30, 2022

Worst experience ever, never be a customer again

0.7
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Rescue, CA, on Apr 30, 2022

Only took about an hour

5.0
Verified Homeowner
El Dorado Hills, CA, on Apr 29, 2022

Good service and we recommend to others to have trust on First American title company.

5.0
Verified Homeowner
Los Banos, CA, on Apr 25, 2022

Very satisfied working with them

5.0
Verified Homeowner
Rio Vista, CA, on Apr 24, 2022

NOBODY FROM TITLE CO CALLED ME TO TELL ME WHAT FORM OF PAYMENT THEY NEEDED IN ORDER FOR ME TO CLOSE? I should have received a CALL from the staff???? I was running around on a Friday trying to find a BOA to get funds….. RIDICULOUS

3.4
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Manteca, CA, on Apr 20, 2022

Would use the company again

5.0
Verified Homeowner
Antelope, CA, on Apr 19, 2022

overall good service, the only thing that wasn't perfect was the fact that I received a litter from insurance for $400 or something like that, I contacted my insurance person and they said American Title was supposed to pay that. American Title did promptly address it and I received another letter saying it was resolved, would have been nice not to see that letter, as that added to worry as a new homeowner.

4.9
Verified Homeowner

Customer Care Team

First American Title - California

Apr 26, 2022

Thank you so much for your feedback. We're sorry to hear that your experience working with our team was less than ideal. We're glad to hear the issue has been resolved and hope to have the opportunity to serve you again in the future.

Stockton, CA, on Apr 14, 2022

This was our first time buying a home and [name removed] was absolutely perfect. She clearly explained what we had to do, we very quick to respond and able to close our house on the same day the final inspection took place. We were pessimistic it would happen and she was definitely a big part of why it happened.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Apr 18, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Plumas Lake, CA, on Apr 14, 2022

First American Title were very helpful. Kept us informed at every step of the process. Made appointments for us very promptly and when we needed them. Very Happy with the overall quality.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Apr 18, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Elk Grove, CA, on Apr 14, 2022

Horrible experience. Poor communication, disorganization, conflicting information. Lack of professionalism.

1.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Citrus Heights, CA, on May 20, 2022

Great Experience!!

5.0
Verified Homeowner
Roseville, CA, on May 19, 2022

For a first time homeowner and family that fall in the middle class category, I think that First American Title guided us step by step and had the best interest for us. Everything was very clear and communicated with transparency.

5.0
Verified Homeowner
Rocklin, CA, on May 18, 2022

My experience for a first time home buyer was very happy and First American Title is very helpful and very professional.

5.0
Verified Homeowner
Roseville, CA, on May 17, 2022

First American Title were amazing! They made the closing process a very smooth, efficient and pleasant experience. I was very happy with their services.

5.0
Verified Homeowner
Lincoln, CA, on May 14, 2022

They are really friendly and makes the whole process go alot smoother

5.0
Verified Homeowner
Plumas Lake, CA, on May 12, 2022

Thank you so much. Your team made my home purchase a very positive experience. You were very organized and professional. Loan signing was a breeze. Thank you again I will recommend your company to anyone purchasing a home

5.0
Verified Homeowner
Rio Vista, CA, on May 10, 2022

This is our first home and my Husband and myself felt supported and First American made the process easy especially signing our closing documents. Everything was explained and all out questions were answered. It was just an overall great experience.

5.0
Verified Homeowner
Manteca, CA, on May 05, 2022

Thank you for making this experience seamless. You provided the best customer service anyone could ask for. Thank you!

5.0
Verified Homeowner
Sacramento, CA, on May 03, 2022

Excellent service. Thank you guys for keeping me updated ??.

5.0
Verified Homeowner
Alameda, CA, on Apr 30, 2022

[name removed] was our notary and he was AWESOME!!! He was super friendly, patient and broke everything down for us. He made a super stressful situation pain free. Thank you [name removed]!!!

5.0
Verified Homeowner
Folsom, CA, on Apr 30, 2022

Worst experience ever, never be a customer again

0.7
Verified Homeowner
Rescue, CA, on Apr 30, 2022

Only took about an hour

5.0
Verified Homeowner
El Dorado Hills, CA, on Apr 29, 2022

Good service and we recommend to others to have trust on First American title company.

5.0
Verified Homeowner
Los Banos, CA, on Apr 25, 2022

Very satisfied working with them

5.0
Verified Homeowner
Rio Vista, CA, on Apr 24, 2022

NOBODY FROM TITLE CO CALLED ME TO TELL ME WHAT FORM OF PAYMENT THEY NEEDED IN ORDER FOR ME TO CLOSE? I should have received a CALL from the staff???? I was running around on a Friday trying to find a BOA to get funds….. RIDICULOUS

3.4
Verified Homeowner
Manteca, CA, on Apr 20, 2022

Would use the company again

5.0
Verified Homeowner
Antelope, CA, on Apr 19, 2022

overall good service, the only thing that wasn't perfect was the fact that I received a litter from insurance for $400 or something like that, I contacted my insurance person and they said American Title was supposed to pay that. American Title did promptly address it and I received another letter saying it was resolved, would have been nice not to see that letter, as that added to worry as a new homeowner.

4.9
Verified Homeowner
Stockton, CA, on Apr 14, 2022

This was our first time buying a home and [name removed] was absolutely perfect. She clearly explained what we had to do, we very quick to respond and able to close our house on the same day the final inspection took place. We were pessimistic it would happen and she was definitely a big part of why it happened.

5.0
Verified Homeowner
Plumas Lake, CA, on Apr 14, 2022

First American Title were very helpful. Kept us informed at every step of the process. Made appointments for us very promptly and when we needed them. Very Happy with the overall quality.

5.0
Verified Homeowner
Elk Grove, CA, on Apr 14, 2022

Horrible experience. Poor communication, disorganization, conflicting information. Lack of professionalism.

1.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet