Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

Roseville New Homes

2,186 Customer Reviews Completed Aug 2021 - Feb 2023

First American Title - California << Northern California

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

Company Profile

First American Title - California logo
First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Roseville, CA, on Feb 06, 2023

Excellent

5.0
Verified Homeowner
Rio Vista, CA, on Feb 06, 2023

Your representative([name removed]) was very professional. She was early to our meeting, prepared, and I could sense that she was very kind. We went over the materials. When we covered things I didn’t understand she took the time to explain. I appreciated her patience with me as much as her professional skill.

5.0
Verified Homeowner
Sacramento, CA, on Feb 04, 2023

My experience was not nothing out of the normal expectations. However, you must listen and do all required to get your loan closed. And First American was very efficient with all that was needed to go smooth as possible. I’m very pleased with the personal login that kept me informed on all steps need to be taken. Also, it was safe and secure.

4.9
Verified Homeowner
Sacramento, CA, on Feb 03, 2023

Absolutely 0 or negative rating for [name removed] and [name removed]. Absolutely no communication in spite of me reaching out 2 days prior closing myself. I escalated the same day for not prepared for signing 1 day before without any notice. I wish I could explain the ordeal and frustration I went thru for this closing.

0.5
Verified Homeowner
Dixon, CA, on Feb 02, 2023

My mother and I had a wonderful settlement experience, would definitely work with First American and recommend to friends and family!

5.0
Verified Homeowner
Live Oak, CA, on Jan 27, 2023

there were a few issues that stood out and our hope is that they can improve for future owners. The communication between the title company and the home builder is not adequate. They need to find a way to work together and synchronize. They also just sent the paperwork to you to review, they do not review with you live. So the question in the survey needs to change or their practice needs to change.

3.3
Verified Homeowner
Citrus Heights, CA, on Jan 23, 2023

The team was very friendly, professional and informative.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 27, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Sacramento, CA, on Jan 21, 2023

Was super easy and straightforward closing. Staff reviewed all items and kept me informed.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 27, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Vacaville, CA, on Jan 13, 2023

We register for a portal to speak with First American Reps who never responded on the portal. I had to call the number listed. The scheduled closing was a horrible experience as we did not get a call till the Morning before our closing date to coordinate for a time. If I had an option to pick a different title company I would as that created issues for us to reschedule alot of important time in our day with family.

3.8
Verified Homeowner

Customer Care Team

First American Title - California

Jan 27, 2023

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Rancho Cordova, CA, on Jan 12, 2023

We were so shocked and delightfully surprised that we signed the title the same day we were notified they were ready for us. And beyond that we got our keys the very next day. Super grateful!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 27, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Elk Grove, CA, on Jan 12, 2023

I received a check for reimbursement. After I cashed it, there was a phone call that it was the wrong Amt on the check and the check will be voided. Well I cashed it and my bank will charge me a fee for voided check. Tried calling [name removed] again, left a message, no phone call back. I am frustrated with the service that I am receiving.

0.8
Verified Homeowner

Customer Care Team

First American Title - California

Jan 27, 2023

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com

Lathrop, CA, on Jan 11, 2023

Very good experience

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 17, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Stockton, CA, on Jan 05, 2023

This is not the 1st home I've bought in my life and I also deal with contracts at work, and this experience with 1st American Title was simply awful. Poor communication and when I tried to get answers, I was treated very disrespectfully. I am very skeptical someone is actually reading this but I hope you do and PLEASE use this feedback to improve future experiences. Also, I'll be reporting you to the BBB.

1.7
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2023

Thank you for your feedback. Our regional manager will be contacting you shortly and we look forward to speaking with you.

Folsom, CA, on Jan 03, 2023

The service was excellent.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2023

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Rio Vista, CA, on Jan 02, 2023

What a easy process.

4.5
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Granite Bay, CA, on Jan 01, 2023

[name removed] assisted with us for our closing and she was awesome! She was easy to reach, communicative and very helpful during the entire process. Also we had a great time working with the notary as well. It was a very smooth closing experience!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Oakley, CA, on Jan 01, 2023

[name removed] did great, she indeed deserves a raise. She is an asset.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Dixon, CA, on Dec 30, 2022

Overall a very good experience. Since we were from another state we assumed alot which was not the case here. Once we figured that out everything was absolutely great.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Lincoln, CA, on Dec 28, 2022

First American's team was a pleasure to work with. They kept me informed at every stage of the finalisation process and were always professional and courteous when I had questions. [name removed]'s team is the best! The most professional team I've ever worked with- they're always two steps ahead and know what they're doing! They're always my first choice.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Sacramento, CA, on Dec 27, 2022

Our experience was not positive because discloses were not clearly explained. Fees were not clearly explained. We had to follow up to get the answers. Sellers statement was not shared. Over all bad performance.

3.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Roseville, CA, on Feb 06, 2023

Excellent

5.0
Verified Homeowner
Rio Vista, CA, on Feb 06, 2023

Your representative([name removed]) was very professional. She was early to our meeting, prepared, and I could sense that she was very kind. We went over the materials. When we covered things I didn’t understand she took the time to explain. I appreciated her patience with me as much as her professional skill.

5.0
Verified Homeowner
Sacramento, CA, on Feb 04, 2023

My experience was not nothing out of the normal expectations. However, you must listen and do all required to get your loan closed. And First American was very efficient with all that was needed to go smooth as possible. I’m very pleased with the personal login that kept me informed on all steps need to be taken. Also, it was safe and secure.

4.9
Verified Homeowner
Sacramento, CA, on Feb 03, 2023

Absolutely 0 or negative rating for [name removed] and [name removed]. Absolutely no communication in spite of me reaching out 2 days prior closing myself. I escalated the same day for not prepared for signing 1 day before without any notice. I wish I could explain the ordeal and frustration I went thru for this closing.

0.5
Verified Homeowner
Dixon, CA, on Feb 02, 2023

My mother and I had a wonderful settlement experience, would definitely work with First American and recommend to friends and family!

5.0
Verified Homeowner
Live Oak, CA, on Jan 27, 2023

there were a few issues that stood out and our hope is that they can improve for future owners. The communication between the title company and the home builder is not adequate. They need to find a way to work together and synchronize. They also just sent the paperwork to you to review, they do not review with you live. So the question in the survey needs to change or their practice needs to change.

3.3
Verified Homeowner
Citrus Heights, CA, on Jan 23, 2023

The team was very friendly, professional and informative.

5.0
Verified Homeowner
Sacramento, CA, on Jan 21, 2023

Was super easy and straightforward closing. Staff reviewed all items and kept me informed.

5.0
Verified Homeowner
Vacaville, CA, on Jan 13, 2023

We register for a portal to speak with First American Reps who never responded on the portal. I had to call the number listed. The scheduled closing was a horrible experience as we did not get a call till the Morning before our closing date to coordinate for a time. If I had an option to pick a different title company I would as that created issues for us to reschedule alot of important time in our day with family.

3.8
Verified Homeowner
Rancho Cordova, CA, on Jan 12, 2023

We were so shocked and delightfully surprised that we signed the title the same day we were notified they were ready for us. And beyond that we got our keys the very next day. Super grateful!

5.0
Verified Homeowner
Elk Grove, CA, on Jan 12, 2023

I received a check for reimbursement. After I cashed it, there was a phone call that it was the wrong Amt on the check and the check will be voided. Well I cashed it and my bank will charge me a fee for voided check. Tried calling [name removed] again, left a message, no phone call back. I am frustrated with the service that I am receiving.

0.8
Verified Homeowner
Lathrop, CA, on Jan 11, 2023

Very good experience

5.0
Verified Homeowner
Stockton, CA, on Jan 05, 2023

This is not the 1st home I've bought in my life and I also deal with contracts at work, and this experience with 1st American Title was simply awful. Poor communication and when I tried to get answers, I was treated very disrespectfully. I am very skeptical someone is actually reading this but I hope you do and PLEASE use this feedback to improve future experiences. Also, I'll be reporting you to the BBB.

1.7
Verified Homeowner
Folsom, CA, on Jan 03, 2023

The service was excellent.

5.0
Verified Homeowner
Rio Vista, CA, on Jan 02, 2023

What a easy process.

4.5
Verified Homeowner
Granite Bay, CA, on Jan 01, 2023

[name removed] assisted with us for our closing and she was awesome! She was easy to reach, communicative and very helpful during the entire process. Also we had a great time working with the notary as well. It was a very smooth closing experience!

5.0
Verified Homeowner
Oakley, CA, on Jan 01, 2023

[name removed] did great, she indeed deserves a raise. She is an asset.

5.0
Verified Homeowner
Dixon, CA, on Dec 30, 2022

Overall a very good experience. Since we were from another state we assumed alot which was not the case here. Once we figured that out everything was absolutely great.

5.0
Verified Homeowner
Lincoln, CA, on Dec 28, 2022

First American's team was a pleasure to work with. They kept me informed at every stage of the finalisation process and were always professional and courteous when I had questions. [name removed]'s team is the best! The most professional team I've ever worked with- they're always two steps ahead and know what they're doing! They're always my first choice.

5.0
Verified Homeowner
Sacramento, CA, on Dec 27, 2022

Our experience was not positive because discloses were not clearly explained. Fees were not clearly explained. We had to follow up to get the answers. Sellers statement was not shared. Over all bad performance.

3.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet