Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

Roseville New Homes

1,814 Customer Reviews Completed Jul 2021 - Sep 2022

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Roseville, CA, on Sep 25, 2022

Overall it went by smoothly. They explained the process throughly.

4.8
Verified Homeowner

Customer Care Team

First American Title - California

Sep 26, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Elk Grove, CA, on Sep 25, 2022

It was nice working with First American title. Thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 26, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Dixon, CA, on Sep 23, 2022

[name removed] was hard to reach and we didn't hear a lot from her. The woman who managed our signing was terrific. She walked us through everything making sure we understood it.

3.5
Verified Homeowner

Customer Care Team

First American Title - California

Sep 26, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Stockton, CA, on Sep 21, 2022

Everyone was very helpful throughout the process.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 26, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Roseville, CA, on Sep 19, 2022

Thank you! We appreciate your hard work in getting things done and revised so quickly for us!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Sacramento, CA, on Sep 19, 2022

This was a delightful experience and was made possible and easy thanks to First American Title company.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Dixon, CA, on Sep 18, 2022

one of the better experiences with many escrows i have experienced

4.7
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Plumas Lake, CA, on Sep 16, 2022

Awesome job real pro's Thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Alameda, CA, on Sep 15, 2022

Very smooth process all along the path to closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Citrus Heights, CA, on Sep 14, 2022

Hands down the best in the title business.... Thanks for the above & beyond service. From the [name removed] family.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Antelope, CA, on Sep 12, 2022

Satisfied

5.0
Verified Homeowner
Lincoln, CA, on Sep 10, 2022

everyone was great but the online forms completion process should be tested and reviewed; it's a pain. Don't assume everyone knows how to fill out the forms. Test them on someone in the office to see what they think of having to fill our the forms. [name removed].

4.8
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Lincoln, CA, on Sep 06, 2022

The notary lady was wonderful; however, the escrow officer, Ms. [name removed] did not explain the process to me. She said she had sent emails but in fact never did and then blamed the system for the failure. After I informed her that I had not received any emails, she sent me the emails which were dated with the time that she had called me. Even then, she did not provide me with any information. I had to call her to ask her about wiring money. Since the document she had sent asked that I contact American Title before wiring money and I was doing it on Saturday, Ms. [name removed] said, "you already told me." Nothing after that such as, there is no need.. we already spoke, etc. I might as well have spoken to a robot. It is unfortunate that I have to provide such a negative review. Typically I try to be nice and give good review even when people don't deserve the best, but her behavior was inexcusable. She acted like she did not want to talk to me and she was doing me a favor. This is not good customer service.

4.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 20, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Sacramento, CA, on Sep 06, 2022

Professional, knowledgeable, timely and personable.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

West Sacramento, CA, on Aug 31, 2022

I am delighted as the process was very smooth and all my questions were answered patiently. And I was informed on every stage of it.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 07, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Lincoln, CA, on Aug 31, 2022

The team was amazing. Super easy process. Incredibly grateful and thankful to everyone involved!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 07, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Dixon, CA, on Aug 29, 2022

[name removed] was a joy to work with. Very professional and efficient. However, the paperwork provided to us by [name removed] had the wrong names and phone numbers listed for the title company representatives. We had to contact three different locations before we were put into contact with [name removed]. Very frustrating process.

4.8
Verified Homeowner

Customer Care Team

First American Title - California

Sep 07, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Stockton, CA, on Aug 22, 2022

Very helpful Team.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Roseville, CA, on Aug 19, 2022

thx

5.0
Verified Homeowner
Lincoln, CA, on Aug 17, 2022

Thank [name removed] for professionalism

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Aug 17, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Roseville, CA, on Sep 25, 2022

Overall it went by smoothly. They explained the process throughly.

4.8
Verified Homeowner
Elk Grove, CA, on Sep 25, 2022

It was nice working with First American title. Thank you

5.0
Verified Homeowner
Dixon, CA, on Sep 23, 2022

[name removed] was hard to reach and we didn't hear a lot from her. The woman who managed our signing was terrific. She walked us through everything making sure we understood it.

3.5
Verified Homeowner
Stockton, CA, on Sep 21, 2022

Everyone was very helpful throughout the process.

5.0
Verified Homeowner
Roseville, CA, on Sep 19, 2022

Thank you! We appreciate your hard work in getting things done and revised so quickly for us!

5.0
Verified Homeowner
Sacramento, CA, on Sep 19, 2022

This was a delightful experience and was made possible and easy thanks to First American Title company.

5.0
Verified Homeowner
Dixon, CA, on Sep 18, 2022

one of the better experiences with many escrows i have experienced

4.7
Verified Homeowner
Plumas Lake, CA, on Sep 16, 2022

Awesome job real pro's Thank you

5.0
Verified Homeowner
Alameda, CA, on Sep 15, 2022

Very smooth process all along the path to closing.

5.0
Verified Homeowner
Citrus Heights, CA, on Sep 14, 2022

Hands down the best in the title business.... Thanks for the above & beyond service. From the [name removed] family.

5.0
Verified Homeowner
Antelope, CA, on Sep 12, 2022

Satisfied

5.0
Verified Homeowner
Lincoln, CA, on Sep 10, 2022

everyone was great but the online forms completion process should be tested and reviewed; it's a pain. Don't assume everyone knows how to fill out the forms. Test them on someone in the office to see what they think of having to fill our the forms. [name removed].

4.8
Verified Homeowner
Lincoln, CA, on Sep 06, 2022

The notary lady was wonderful; however, the escrow officer, Ms. [name removed] did not explain the process to me. She said she had sent emails but in fact never did and then blamed the system for the failure. After I informed her that I had not received any emails, she sent me the emails which were dated with the time that she had called me. Even then, she did not provide me with any information. I had to call her to ask her about wiring money. Since the document she had sent asked that I contact American Title before wiring money and I was doing it on Saturday, Ms. [name removed] said, "you already told me." Nothing after that such as, there is no need.. we already spoke, etc. I might as well have spoken to a robot. It is unfortunate that I have to provide such a negative review. Typically I try to be nice and give good review even when people don't deserve the best, but her behavior was inexcusable. She acted like she did not want to talk to me and she was doing me a favor. This is not good customer service.

4.0
Verified Homeowner
Sacramento, CA, on Sep 06, 2022

Professional, knowledgeable, timely and personable.

5.0
Verified Homeowner
West Sacramento, CA, on Aug 31, 2022

I am delighted as the process was very smooth and all my questions were answered patiently. And I was informed on every stage of it.

5.0
Verified Homeowner
Lincoln, CA, on Aug 31, 2022

The team was amazing. Super easy process. Incredibly grateful and thankful to everyone involved!

5.0
Verified Homeowner
Dixon, CA, on Aug 29, 2022

[name removed] was a joy to work with. Very professional and efficient. However, the paperwork provided to us by [name removed] had the wrong names and phone numbers listed for the title company representatives. We had to contact three different locations before we were put into contact with [name removed]. Very frustrating process.

4.8
Verified Homeowner
Stockton, CA, on Aug 22, 2022

Very helpful Team.

5.0
Verified Homeowner
Roseville, CA, on Aug 19, 2022

thx

5.0
Verified Homeowner
Lincoln, CA, on Aug 17, 2022

Thank [name removed] for professionalism

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet