Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

San Jose New Homes

151 Customer Reviews Completed Jul 2021 - Sep 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.6

Overall

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Madera, CA, on Sep 20, 2021

Great people, great process, and a productive experience.

5.0
Verified Homeowner
Morgan Hill, CA, on Sep 20, 2021

[name removed] is very responsive and provides a great customer service. She is awesome and would love to work with her again.

5.0
Verified Homeowner
Antioch, CA, on Sep 20, 2021

They definitely got the job done however, it was just a little bit stressful when they couldn’t fine the closing check that was included with the signed closing document package. But it all worked itself out in the end.

4.3
Verified Homeowner
Antioch, CA, on Sep 20, 2021

everything went on smooth without any inconveniences

5.0
Verified Homeowner
Mountain House, CA, on Sep 18, 2021

They haven’t recorded title on my trust name. Haven’t used the closing credits, hence I lost those.

2.7
Verified Homeowner
Mountain House, CA, on Sep 18, 2021

Everything landed in time.

5.0
Verified Homeowner
Mountain House, CA, on Sep 03, 2021

Pros: The notary had went out her way to sign the documents after 9 pm the day before to ensure we had the papers signed and delivered for closing. Cons: It was difficult to find anyone by phone on the day of the closing. There was no response on our closing cashiers check and limited coordination for our closing process. There could have been a delay in the closing if it were not for the lenders trying to rush things.

3.0
Verified Homeowner
Fresno, CA, on Aug 23, 2021

I was pleased with services given by First American Title. I would recommend FATCO to other clients.

4.8
Verified Homeowner
Salinas, CA, on Aug 21, 2021

Very professional

5.0
Verified Homeowner
Oakley, CA, on Aug 17, 2021

Very nice and accommodating towards me and my family during the signing process. Thank you.

4.9
Verified Homeowner
Mountain House, CA, on Aug 14, 2021

It was really great experience working with First American.

5.0
Verified Homeowner
San Jose, CA, on Aug 03, 2021

Perfect Settlement and communication was great. Provided all the details and signing was done at my comfort with explanation

5.0
Verified Homeowner
Hollister, CA, on Aug 03, 2021

The staff was fantastic! Everyone from [name removed] at reception to [name removed] and [name removed] were professional and had great communication!

5.0
Verified Homeowner
Moraga, CA, on Jul 30, 2021

At the beginning it was very confused and frustrated because First American had changed the handling staff without communicating well with us or new handling staff, we had tried to call/ email many times with no reply for a few days. And then we have to start all over to verify the info with new staff when he had nothing from the previous staff . However the new staff , [name removed] was great after he took it over and found out about everything. The title company should have done better job to switching the staff.

4.6
Verified Homeowner
Tracy, CA, on Jul 23, 2021

Really appreciate how responsive and on it First American is. Especially want to call out [name removed] for going above and beyond. I sent her an email on Friday after 5pm. I received her out of office reply, but it didn’t matter. Even though she was off and taking PTO, she still responded right away and answered my question as well as assured me everything would go through on time! Now that’s Commitment! Thank you [name removed] and First American!

5.0
Verified Homeowner
Fresno, CA, on Jul 16, 2021

Very quick

5.0
Verified Homeowner
Stockton, CA, on Jul 12, 2021

It was a pleasure working with everyone at First American Title Company they were very efficient

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Madera, CA, on Sep 20, 2021

Great people, great process, and a productive experience.

5.0
Verified Homeowner
Morgan Hill, CA, on Sep 20, 2021

[name removed] is very responsive and provides a great customer service. She is awesome and would love to work with her again.

5.0
Verified Homeowner
Antioch, CA, on Sep 20, 2021

They definitely got the job done however, it was just a little bit stressful when they couldn’t fine the closing check that was included with the signed closing document package. But it all worked itself out in the end.

4.3
Verified Homeowner
Antioch, CA, on Sep 20, 2021

everything went on smooth without any inconveniences

5.0
Verified Homeowner
Mountain House, CA, on Sep 18, 2021

They haven’t recorded title on my trust name. Haven’t used the closing credits, hence I lost those.

2.7
Verified Homeowner
Mountain House, CA, on Sep 18, 2021

Everything landed in time.

5.0
Verified Homeowner
Mountain House, CA, on Sep 03, 2021

Pros: The notary had went out her way to sign the documents after 9 pm the day before to ensure we had the papers signed and delivered for closing. Cons: It was difficult to find anyone by phone on the day of the closing. There was no response on our closing cashiers check and limited coordination for our closing process. There could have been a delay in the closing if it were not for the lenders trying to rush things.

3.0
Verified Homeowner
Fresno, CA, on Aug 23, 2021

I was pleased with services given by First American Title. I would recommend FATCO to other clients.

4.8
Verified Homeowner
Salinas, CA, on Aug 21, 2021

Very professional

5.0
Verified Homeowner
Oakley, CA, on Aug 17, 2021

Very nice and accommodating towards me and my family during the signing process. Thank you.

4.9
Verified Homeowner
Mountain House, CA, on Aug 14, 2021

It was really great experience working with First American.

5.0
Verified Homeowner
San Jose, CA, on Aug 03, 2021

Perfect Settlement and communication was great. Provided all the details and signing was done at my comfort with explanation

5.0
Verified Homeowner
Hollister, CA, on Aug 03, 2021

The staff was fantastic! Everyone from [name removed] at reception to [name removed] and [name removed] were professional and had great communication!

5.0
Verified Homeowner
Moraga, CA, on Jul 30, 2021

At the beginning it was very confused and frustrated because First American had changed the handling staff without communicating well with us or new handling staff, we had tried to call/ email many times with no reply for a few days. And then we have to start all over to verify the info with new staff when he had nothing from the previous staff . However the new staff , [name removed] was great after he took it over and found out about everything. The title company should have done better job to switching the staff.

4.6
Verified Homeowner
Tracy, CA, on Jul 23, 2021

Really appreciate how responsive and on it First American is. Especially want to call out [name removed] for going above and beyond. I sent her an email on Friday after 5pm. I received her out of office reply, but it didn’t matter. Even though she was off and taking PTO, she still responded right away and answered my question as well as assured me everything would go through on time! Now that’s Commitment! Thank you [name removed] and First American!

5.0
Verified Homeowner
Fresno, CA, on Jul 16, 2021

Very quick

5.0
Verified Homeowner
Stockton, CA, on Jul 12, 2021

It was a pleasure working with everyone at First American Title Company they were very efficient

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet