Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

San Jose New Homes

459 Customer Reviews Completed Jul 2021 - Jan 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Mountain View, CA, on Jan 18, 2022

First american title company lost the signed docs in transit which contained very sensitive information about by SSN, bank accounts etc. Possibility of being a victim of identity theft in the middle of our first home purchase was not the experience we were looking for. Worst thing is this happened due to no mistake of our own. Highly disappointed in the carelessness of First American Title Company in handling the sensitive information like signed docs.

1.2
Verified Homeowner
San Jose, CA, on Jan 16, 2022

Seamless experience

5.0
Verified Homeowner
Antioch, CA, on Jan 11, 2022

I am still awaiting the settlement of my credit card Best Buy bill with citi bank . The late payment have incurred a late fee of $40 for me . Please kind review to settle the payment asap

4.5
Verified Homeowner
Fresno, CA, on Jan 08, 2022

Great service. Thank you!

5.0
Verified Homeowner
Fresno, CA, on Jan 04, 2022

Great Communication, Timely and Faster Closing, Very Responsive

5.0
Verified Homeowner
Madera, CA, on Jan 04, 2022

The process was easy, everything was in order and ready to sign. If i had a concern they helped me understand And explained the process to me I was very pleased

5.0
Verified Homeowner
Mountain View, CA, on Jan 02, 2022

[name removed], [name removed], and the team at First American do their jobs very well! They stay communicative and are prompt with their support. I really appreciated having top notch support from First American throughout my closing experience. From the organized documents portal, to the easy scheduling experience, to the quick correspondence (despite the holiday / end of year rush), to the warm office vibes on signing day, to the adorable photo booth supplies in the lobby to celebrate… First American has everything prepared for a smooth closing experience! [name removed] and [name removed] were warm and friendly contacts throughout my experience. I shared some pictures with them so they could enjoy closing week & new house excitement with me… glad we had a chance to work together and brighten each other’s weeks!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Sunnyvale, CA, on Dec 31, 2021

Excellent job, especially when my refund check did not arrive the team was very prompt about reissuing and letting me collect in person

5.0
Verified Homeowner
Patterson, CA, on Dec 24, 2021

The mobile notary signing was very convenient and the closing was sooner than expected. But the closing cost is a bit expensive than expected.

5.0
Verified Homeowner
Santa Clara, CA, on Dec 22, 2021

First American Title company provided us with professional and efficient service. FAT Co helped us close on our house on the expected day. We are very pleased with our purchase and their help.

5.0
Verified Homeowner
Lathrop, CA, on Dec 16, 2021

I had good experience.

4.8
Verified Homeowner
Patterson, CA, on Dec 07, 2021

Everyone was very professional and friendly, from the email conversations to the people in the office. Really enjoyed working with the team.

5.0
Verified Homeowner
Fresno, CA, on Dec 05, 2021

It was excellent everyone was very friendly and knowledgeable

5.0
Verified Homeowner
Madera, CA, on Dec 04, 2021

[name removed] was awesome

5.0
Verified Homeowner
Oakley, CA, on Nov 30, 2021

Very good experience for two new home buyers

5.0
Verified Homeowner
Manteca, CA, on Nov 20, 2021

Thank you!

5.0
Verified Homeowner
Madera, CA, on Nov 19, 2021

Was a quick and easy experience. made easy to understand documents and kept us in the loop as far as DocuSign-ing and deadlines.

5.0
Verified Homeowner
Manteca, CA, on Nov 18, 2021

We had a great experience buying our new home.

4.8
Verified Homeowner
Alameda, CA, on Nov 05, 2021

Keep up the good work.

5.0
Verified Homeowner
Mountain House, CA, on Nov 02, 2021

The team accommodated my last-minute request and was very informative. The entire process went smoothly.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Mountain View, CA, on Jan 18, 2022

First american title company lost the signed docs in transit which contained very sensitive information about by SSN, bank accounts etc. Possibility of being a victim of identity theft in the middle of our first home purchase was not the experience we were looking for. Worst thing is this happened due to no mistake of our own. Highly disappointed in the carelessness of First American Title Company in handling the sensitive information like signed docs.

1.2
Verified Homeowner
San Jose, CA, on Jan 16, 2022

Seamless experience

5.0
Verified Homeowner
Antioch, CA, on Jan 11, 2022

I am still awaiting the settlement of my credit card Best Buy bill with citi bank . The late payment have incurred a late fee of $40 for me . Please kind review to settle the payment asap

4.5
Verified Homeowner
Fresno, CA, on Jan 08, 2022

Great service. Thank you!

5.0
Verified Homeowner
Fresno, CA, on Jan 04, 2022

Great Communication, Timely and Faster Closing, Very Responsive

5.0
Verified Homeowner
Madera, CA, on Jan 04, 2022

The process was easy, everything was in order and ready to sign. If i had a concern they helped me understand And explained the process to me I was very pleased

5.0
Verified Homeowner
Mountain View, CA, on Jan 02, 2022

[name removed], [name removed], and the team at First American do their jobs very well! They stay communicative and are prompt with their support. I really appreciated having top notch support from First American throughout my closing experience. From the organized documents portal, to the easy scheduling experience, to the quick correspondence (despite the holiday / end of year rush), to the warm office vibes on signing day, to the adorable photo booth supplies in the lobby to celebrate… First American has everything prepared for a smooth closing experience! [name removed] and [name removed] were warm and friendly contacts throughout my experience. I shared some pictures with them so they could enjoy closing week & new house excitement with me… glad we had a chance to work together and brighten each other’s weeks!

5.0
Verified Homeowner
Sunnyvale, CA, on Dec 31, 2021

Excellent job, especially when my refund check did not arrive the team was very prompt about reissuing and letting me collect in person

5.0
Verified Homeowner
Patterson, CA, on Dec 24, 2021

The mobile notary signing was very convenient and the closing was sooner than expected. But the closing cost is a bit expensive than expected.

5.0
Verified Homeowner
Santa Clara, CA, on Dec 22, 2021

First American Title company provided us with professional and efficient service. FAT Co helped us close on our house on the expected day. We are very pleased with our purchase and their help.

5.0
Verified Homeowner
Lathrop, CA, on Dec 16, 2021

I had good experience.

4.8
Verified Homeowner
Patterson, CA, on Dec 07, 2021

Everyone was very professional and friendly, from the email conversations to the people in the office. Really enjoyed working with the team.

5.0
Verified Homeowner
Fresno, CA, on Dec 05, 2021

It was excellent everyone was very friendly and knowledgeable

5.0
Verified Homeowner
Madera, CA, on Dec 04, 2021

[name removed] was awesome

5.0
Verified Homeowner
Oakley, CA, on Nov 30, 2021

Very good experience for two new home buyers

5.0
Verified Homeowner
Manteca, CA, on Nov 20, 2021

Thank you!

5.0
Verified Homeowner
Madera, CA, on Nov 19, 2021

Was a quick and easy experience. made easy to understand documents and kept us in the loop as far as DocuSign-ing and deadlines.

5.0
Verified Homeowner
Manteca, CA, on Nov 18, 2021

We had a great experience buying our new home.

4.8
Verified Homeowner
Alameda, CA, on Nov 05, 2021

Keep up the good work.

5.0
Verified Homeowner
Mountain House, CA, on Nov 02, 2021

The team accommodated my last-minute request and was very informative. The entire process went smoothly.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet