Ratings & Reviews

First American Title - Texas

Austin Builder Escrow

469 Customer Reviews Completed Apr 2020 - Jun 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

Company Profile

First American Title Insurance Company facilitates and streamlines real estate transactions by providing comprehensive title insurance protection and professional settlement services.

First American Title helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Find out more about our products and services, and how First American can help you streamline your transaction and protect your investment

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Kyle, TX, on Jun 14, 2021

[Translated from ES] Very good work Thank you

5.0
Verified Homeowner
Round Rock, TX, on Jun 11, 2021

We had a great first home buying experience with y’all!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 10, 2021

Loved the lady that assisted me. So thankful She was able to fill in

5.0
Verified Homeowner
Jarrell, TX, on Jun 08, 2021

Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 03, 2021

There was some paperwork that was missed, but it got taken care of the same day. They were willing to stay after 5 to wait for me to turn around and sign.

4.6
Verified Homeowner
Jarrell, TX, on Jun 01, 2021

They was very friendly and nice and explain to us everything we need to know and answer our questions.

5.0
Verified Homeowner
Dripping Springs, TX, on Jun 01, 2021

It was ok. I have closed on 4 homes in the past. This was the worst experience

4.2
Verified Homeowner
Round Rock, TX, on May 25, 2021

Very smooth. I forget her name but the lady who worked with us signing the paper was engaging and had great sense of humor as well as was professional and made each page easy to understand what we were signing.

5.0
Verified Homeowner
Kyle, TX, on May 24, 2021

Leslie and Jennifer were a joy to work with! As well as the nice reception gentleman!! Would definitely recommend!

5.0
Verified Homeowner
Pflugerville, TX, on May 16, 2021

First American eased my final fears of the home buying process. I had so many questions and all were answered completely and honestly. This was truly the best part of the process that made me feel confident in my first home purchase.

5.0
Verified Homeowner
Jarrelltx, TX, on May 11, 2021

Closing pushed back three times. Was not informed soon enough on the 3rd reschedule until I was at the office. They accommodated us and we closed anyway

3.4
Verified Homeowner
Manor, TX, on May 09, 2021

Communications are a bit weak

3.3
Verified Homeowner
Pflugerville, TX, on May 07, 2021

The date on my closing documents was incorrect because we were doing a remote closing and First American Title promptly correct and resent the paperwork so that the notary could print the correct documents, have them signed, and overnighted the same day.

5.0
Verified Homeowner
Manor, TX, on May 07, 2021

Leslie was so great and took great care of me!

5.0
Verified Homeowner
Jarrell, TX, on Apr 03, 2021

Jennifer was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.

5.0
Verified Homeowner
Kyle, TX, on Apr 02, 2021

Not once did they communicate with me during the process. Very dissapointing.

1.9
Verified Homeowner
Leander, TX, on Mar 28, 2021

The entire team kept us informed and always took the time to answer questions!

5.0
Verified Homeowner
Pflugerville, TX, on Mar 21, 2021

My experience was seamless and quick, thank you!

5.0
Verified Homeowner
Jarrell, TX, on Mar 18, 2021

Wonderful and positive experience.. very friendly!

5.0
Verified Homeowner
Manor, TX, on Mar 15, 2021

Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!

4.0
Verified Homeowner
Leander, TX, on Mar 12, 2021

My experience was really good.

5.0
Verified Homeowner
Jarrell, TX, on Feb 26, 2021

WAS A VERY SMOOTH PROCESS WAS NOT NERVOUS AT ALL. wAS VERY HAPPY WHEN I LEFT

4.7
Verified Homeowner
Jarrell, TX, on Feb 09, 2021

They made it very easy for us. Took time to answer questions

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

I was definitely delighted. My closing agent was very professional and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

Jennifer was the best! Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Feb 05, 2021

Lisa was amazing, kept us informed every step of the way.

5.0
Verified Homeowner
Pflugerville, TX, on Jan 29, 2021

I was in a very stressful situation with my closing being pushed to 4pm on a Friday. Leslie made it happen! She went over all documents and ensured I knew what I was so signing. She even stayed in the office late to mark sure my loan was funded and I could get my keys for the weekend!

5.0
Verified Homeowner
Pflugerville, TX, on Jan 28, 2021

Fue un placer ser atendidos por ese colectivo

5.0
Verified Homeowner
Leander, TX, on Jan 26, 2021

The officer was super friendly and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Jan 15, 2021

I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Kyle, TX, on Jun 14, 2021

[Translated from ES] Very good work Thank you

5.0
Verified Homeowner
Round Rock, TX, on Jun 11, 2021

We had a great first home buying experience with y’all!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 10, 2021

Loved the lady that assisted me. So thankful She was able to fill in

5.0
Verified Homeowner
Jarrell, TX, on Jun 08, 2021

Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 03, 2021

There was some paperwork that was missed, but it got taken care of the same day. They were willing to stay after 5 to wait for me to turn around and sign.

4.6
Verified Homeowner
Jarrell, TX, on Jun 01, 2021

They was very friendly and nice and explain to us everything we need to know and answer our questions.

5.0
Verified Homeowner
Dripping Springs, TX, on Jun 01, 2021

It was ok. I have closed on 4 homes in the past. This was the worst experience

4.2
Verified Homeowner
Round Rock, TX, on May 25, 2021

Very smooth. I forget her name but the lady who worked with us signing the paper was engaging and had great sense of humor as well as was professional and made each page easy to understand what we were signing.

5.0
Verified Homeowner
Kyle, TX, on May 24, 2021

Leslie and Jennifer were a joy to work with! As well as the nice reception gentleman!! Would definitely recommend!

5.0
Verified Homeowner
Pflugerville, TX, on May 16, 2021

First American eased my final fears of the home buying process. I had so many questions and all were answered completely and honestly. This was truly the best part of the process that made me feel confident in my first home purchase.

5.0
Verified Homeowner
Jarrelltx, TX, on May 11, 2021

Closing pushed back three times. Was not informed soon enough on the 3rd reschedule until I was at the office. They accommodated us and we closed anyway

3.4
Verified Homeowner
Manor, TX, on May 09, 2021

Communications are a bit weak

3.3
Verified Homeowner
Pflugerville, TX, on May 07, 2021

The date on my closing documents was incorrect because we were doing a remote closing and First American Title promptly correct and resent the paperwork so that the notary could print the correct documents, have them signed, and overnighted the same day.

5.0
Verified Homeowner
Manor, TX, on May 07, 2021

Leslie was so great and took great care of me!

5.0
Verified Homeowner
Jarrell, TX, on Apr 03, 2021

Jennifer was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.

5.0
Verified Homeowner
Kyle, TX, on Apr 02, 2021

Not once did they communicate with me during the process. Very dissapointing.

1.9
Verified Homeowner
Leander, TX, on Mar 28, 2021

The entire team kept us informed and always took the time to answer questions!

5.0
Verified Homeowner
Pflugerville, TX, on Mar 21, 2021

My experience was seamless and quick, thank you!

5.0
Verified Homeowner
Jarrell, TX, on Mar 18, 2021

Wonderful and positive experience.. very friendly!

5.0
Verified Homeowner
Manor, TX, on Mar 15, 2021

Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!

4.0
Verified Homeowner
Leander, TX, on Mar 12, 2021

My experience was really good.

5.0
Verified Homeowner
Jarrell, TX, on Feb 26, 2021

WAS A VERY SMOOTH PROCESS WAS NOT NERVOUS AT ALL. wAS VERY HAPPY WHEN I LEFT

4.7
Verified Homeowner
Jarrell, TX, on Feb 09, 2021

They made it very easy for us. Took time to answer questions

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

I was definitely delighted. My closing agent was very professional and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

Jennifer was the best! Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Feb 05, 2021

Lisa was amazing, kept us informed every step of the way.

5.0
Verified Homeowner
Pflugerville, TX, on Jan 29, 2021

I was in a very stressful situation with my closing being pushed to 4pm on a Friday. Leslie made it happen! She went over all documents and ensured I knew what I was so signing. She even stayed in the office late to mark sure my loan was funded and I could get my keys for the weekend!

5.0
Verified Homeowner
Pflugerville, TX, on Jan 28, 2021

Fue un placer ser atendidos por ese colectivo

5.0
Verified Homeowner
Leander, TX, on Jan 26, 2021

The officer was super friendly and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Jan 15, 2021

I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet