Overall Satisfaction
Company Profile
First American Title helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Find out more about our products and services, and how First American can help you streamline your transaction and protect your investment
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers
Jarrell, TX, on Apr 03, 2021
Jennifer was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.
Kyle, TX, on Apr 02, 2021
Not once did they communicate with me during the process. Very dissapointing.
Leander, TX, on Mar 28, 2021
The entire team kept us informed and always took the time to answer questions!
Pflugerville, TX, on Mar 21, 2021
My experience was seamless and quick, thank you!
Jarrell, TX, on Mar 18, 2021
Wonderful and positive experience.. very friendly!
Manor, TX, on Mar 15, 2021
Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!
Jarrell, TX, on Feb 26, 2021
WAS A VERY SMOOTH PROCESS WAS NOT NERVOUS AT ALL. wAS VERY HAPPY WHEN I LEFT
Jarrell, TX, on Feb 09, 2021
They made it very easy for us. Took time to answer questions
Jarrell, TX, on Feb 08, 2021
I was definitely delighted. My closing agent was very professional and knowledgeable.
Pflugerville, TX, on Feb 05, 2021
Lisa was amazing, kept us informed every step of the way.
Pflugerville, TX, on Jan 29, 2021
I was in a very stressful situation with my closing being pushed to 4pm on a Friday. Leslie made it happen! She went over all documents and ensured I knew what I was so signing. She even stayed in the office late to mark sure my loan was funded and I could get my keys for the weekend!
Pflugerville, TX, on Jan 28, 2021
Fue un placer ser atendidos por ese colectivo
Leander, TX, on Jan 26, 2021
The officer was super friendly and knowledgeable.
Jarrell, TX, on Jan 15, 2021
I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.
Kyle, TX, on Jan 05, 2021
They failed to pay my homeowners insurance when it was supposed to have been paid. I also believe they did not send documents to the hoa company
Georgetown, TX, on Jan 05, 2021
Should have asked if the buyers would like to take a picture with a key or not ? We were not asked .
Georgetown, TX, on Jan 04, 2021
I had little to no communication with First American. Most information I received was through a third party, the builder. It made me feel like the title company was not really there to support me. Additionally, attempts to reach out after our closing for a digital copy of our closing documents were met with absolute silence. There was no acknowledgement of my attempt to communicate. I was hurried through the closing process. If I am going to be scheduled for a closing, time should be given to allowing me to review the documents during the process. I was told that I should’ve seen the documents prior. The problem was that there was a great amount of latency from the request for information between my mortgage officer and First American so I didn’t receive finalized copies, presumably, until the closing date and was rushed to sign. Again, my time is just as precious and telling me I can come back 5 hours later to conclude is not acceptable. If you’re going to rush me through the process, at least get me all the documents a couple of days prior to my scheduled closing for review.
Georgetown, TX, on Dec 23, 2020
auto generated emails caused confusion...email asking for info that had already been provided and this was confirmed by First American personnel
Leander, TX, on Dec 22, 2020
Jennifer was terrific and pleasant to work with - I was not overwhelmed at all! Appreciate her professionalism and friendly smiles!
Pflugerville, TX, on Dec 09, 2020
They didn't have the correct papers, and left one of the people off, so we have to wait.
Pflugerville, TX, on Dec 04, 2020
Disorganized and unprofessional. We scheduled our closing for 10am on a Monday, but never received any communication prior to the appointment. On the a of the closing at 9:45 I called the office to ensure that we were still on schedule. I was told at 9:45 that First American had failed to contact my mortgage broker to get final paperwork, and that our closing would be moved to 12pm. Lisa Jubela was eager to rush us through our paperwork with little to no explanation of fees or how they were calculated. She could not answer questions like “who am I paying this fee to?” Or “how was this fee calculated?” She became so frustrated with our questions (and her own inability to answer them) that she had one of her colleagues step in to finish our closing for her. We finally finished signing paperwork at 4:30 and left First American after an entire day of hand holding and frustration. First American demonstrated an astounding level of incompetence in preparing and executing our closing and for that reason I will vehemently discourage anyone I can from using your services.
Jarrell, TX, on Nov 10, 2020
The final closing was a very positive experience . All the staff at American Title were extremely helpful . Also the staff at Century Homes were excellent ! Gerret and Julie were amazing ! Keep them onboard !
Austin, TX, on Nov 03, 2020
Really really bad & frustrating experience with the title company and our closing agent Dean Freeman, as I was never contacted by any representative from title company ever during the closing process to share the documents, settlement statement ahead of time. Inspite of sending several emails during the last week before closing, never received my settlement statement until I escalated and that too received late night the day before closing. Some optional title endorsement fees were added which were never disclosed before. Nobody explained the reason and purpose of the fees that title company is charging for. Being a realtor as well as the owner of this house, I hope I never have to use First American Title AGAIN!!!! Request a full review of the whole process that was followed under Dean Freeman for this closing.....
Georgetown, TX, on Nov 01, 2020
Everyone was very professional and pleasant to deal with. All in all it was a delightful experience to deal with your people.
Pflugerville, TX, on Oct 02, 2020
Very delighted the representative was very informative and was able to inform us of everything that needed to be explained to us.
MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers
Jarrell, TX, on Apr 03, 2021
Jennifer was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.
Kyle, TX, on Apr 02, 2021
Not once did they communicate with me during the process. Very dissapointing.
Leander, TX, on Mar 28, 2021
The entire team kept us informed and always took the time to answer questions!
Pflugerville, TX, on Mar 21, 2021
My experience was seamless and quick, thank you!
Jarrell, TX, on Mar 18, 2021
Wonderful and positive experience.. very friendly!
Manor, TX, on Mar 15, 2021
Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!
Jarrell, TX, on Feb 26, 2021
WAS A VERY SMOOTH PROCESS WAS NOT NERVOUS AT ALL. wAS VERY HAPPY WHEN I LEFT
Jarrell, TX, on Feb 09, 2021
They made it very easy for us. Took time to answer questions
Jarrell, TX, on Feb 08, 2021
I was definitely delighted. My closing agent was very professional and knowledgeable.
Pflugerville, TX, on Feb 05, 2021
Lisa was amazing, kept us informed every step of the way.
Pflugerville, TX, on Jan 29, 2021
I was in a very stressful situation with my closing being pushed to 4pm on a Friday. Leslie made it happen! She went over all documents and ensured I knew what I was so signing. She even stayed in the office late to mark sure my loan was funded and I could get my keys for the weekend!
Pflugerville, TX, on Jan 28, 2021
Fue un placer ser atendidos por ese colectivo
Leander, TX, on Jan 26, 2021
The officer was super friendly and knowledgeable.
Jarrell, TX, on Jan 15, 2021
I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.
Kyle, TX, on Jan 05, 2021
They failed to pay my homeowners insurance when it was supposed to have been paid. I also believe they did not send documents to the hoa company
Georgetown, TX, on Jan 05, 2021
Should have asked if the buyers would like to take a picture with a key or not ? We were not asked .
Georgetown, TX, on Jan 04, 2021
I had little to no communication with First American. Most information I received was through a third party, the builder. It made me feel like the title company was not really there to support me. Additionally, attempts to reach out after our closing for a digital copy of our closing documents were met with absolute silence. There was no acknowledgement of my attempt to communicate. I was hurried through the closing process. If I am going to be scheduled for a closing, time should be given to allowing me to review the documents during the process. I was told that I should’ve seen the documents prior. The problem was that there was a great amount of latency from the request for information between my mortgage officer and First American so I didn’t receive finalized copies, presumably, until the closing date and was rushed to sign. Again, my time is just as precious and telling me I can come back 5 hours later to conclude is not acceptable. If you’re going to rush me through the process, at least get me all the documents a couple of days prior to my scheduled closing for review.
Georgetown, TX, on Dec 23, 2020
auto generated emails caused confusion...email asking for info that had already been provided and this was confirmed by First American personnel
Leander, TX, on Dec 22, 2020
Jennifer was terrific and pleasant to work with - I was not overwhelmed at all! Appreciate her professionalism and friendly smiles!
Pflugerville, TX, on Dec 09, 2020
They didn't have the correct papers, and left one of the people off, so we have to wait.
Pflugerville, TX, on Dec 04, 2020
Disorganized and unprofessional. We scheduled our closing for 10am on a Monday, but never received any communication prior to the appointment. On the a of the closing at 9:45 I called the office to ensure that we were still on schedule. I was told at 9:45 that First American had failed to contact my mortgage broker to get final paperwork, and that our closing would be moved to 12pm. Lisa Jubela was eager to rush us through our paperwork with little to no explanation of fees or how they were calculated. She could not answer questions like “who am I paying this fee to?” Or “how was this fee calculated?” She became so frustrated with our questions (and her own inability to answer them) that she had one of her colleagues step in to finish our closing for her. We finally finished signing paperwork at 4:30 and left First American after an entire day of hand holding and frustration. First American demonstrated an astounding level of incompetence in preparing and executing our closing and for that reason I will vehemently discourage anyone I can from using your services.
Jarrell, TX, on Nov 10, 2020
The final closing was a very positive experience . All the staff at American Title were extremely helpful . Also the staff at Century Homes were excellent ! Gerret and Julie were amazing ! Keep them onboard !
Austin, TX, on Nov 03, 2020
Really really bad & frustrating experience with the title company and our closing agent Dean Freeman, as I was never contacted by any representative from title company ever during the closing process to share the documents, settlement statement ahead of time. Inspite of sending several emails during the last week before closing, never received my settlement statement until I escalated and that too received late night the day before closing. Some optional title endorsement fees were added which were never disclosed before. Nobody explained the reason and purpose of the fees that title company is charging for. Being a realtor as well as the owner of this house, I hope I never have to use First American Title AGAIN!!!! Request a full review of the whole process that was followed under Dean Freeman for this closing.....
Georgetown, TX, on Nov 01, 2020
Everyone was very professional and pleasant to deal with. All in all it was a delightful experience to deal with your people.
Pflugerville, TX, on Oct 02, 2020
Very delighted the representative was very informative and was able to inform us of everything that needed to be explained to us.
MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers
There are no homeowner comments for this time period yet
MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers
There are no homeowner comments for this time period yet