Ratings & Reviews

First American Title - Texas

Austin Builder Escrow

391 Customer Reviews Completed Apr 2020 - Apr 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

Company Profile

First American Title Insurance Company facilitates and streamlines real estate transactions by providing comprehensive title insurance protection and professional settlement services.

First American Title helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Find out more about our products and services, and how First American can help you streamline your transaction and protect your investment

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Jarrell, TX, on Apr 03, 2021

Jennifer was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.

5.0
Verified Homeowner
Kyle, TX, on Apr 02, 2021

Not once did they communicate with me during the process. Very dissapointing.

1.9
Verified Homeowner
Leander, TX, on Mar 28, 2021

The entire team kept us informed and always took the time to answer questions!

5.0
Verified Homeowner
Pflugerville, TX, on Mar 21, 2021

My experience was seamless and quick, thank you!

5.0
Verified Homeowner
Jarrell, TX, on Mar 18, 2021

Wonderful and positive experience.. very friendly!

5.0
Verified Homeowner
Manor, TX, on Mar 15, 2021

Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!

4.0
Verified Homeowner
Leander, TX, on Mar 12, 2021

My experience was really good.

5.0
Verified Homeowner
Jarrell, TX, on Feb 26, 2021

WAS A VERY SMOOTH PROCESS WAS NOT NERVOUS AT ALL. wAS VERY HAPPY WHEN I LEFT

4.7
Verified Homeowner
Jarrell, TX, on Feb 09, 2021

They made it very easy for us. Took time to answer questions

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

I was definitely delighted. My closing agent was very professional and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

Jennifer was the best! Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Feb 05, 2021

Lisa was amazing, kept us informed every step of the way.

5.0
Verified Homeowner
Pflugerville, TX, on Jan 29, 2021

I was in a very stressful situation with my closing being pushed to 4pm on a Friday. Leslie made it happen! She went over all documents and ensured I knew what I was so signing. She even stayed in the office late to mark sure my loan was funded and I could get my keys for the weekend!

5.0
Verified Homeowner
Pflugerville, TX, on Jan 28, 2021

Fue un placer ser atendidos por ese colectivo

5.0
Verified Homeowner
Leander, TX, on Jan 26, 2021

The officer was super friendly and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Jan 15, 2021

I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.

5.0
Verified Homeowner
Kyle, TX, on Jan 05, 2021

They failed to pay my homeowners insurance when it was supposed to have been paid. I also believe they did not send documents to the hoa company

2.9
Verified Homeowner
Georgetown, TX, on Jan 05, 2021

Should have asked if the buyers would like to take a picture with a key or not ? We were not asked .

4.0
Verified Homeowner
Georgetown, TX, on Jan 04, 2021

I had little to no communication with First American. Most information I received was through a third party, the builder. It made me feel like the title company was not really there to support me. Additionally, attempts to reach out after our closing for a digital copy of our closing documents were met with absolute silence. There was no acknowledgement of my attempt to communicate. I was hurried through the closing process. If I am going to be scheduled for a closing, time should be given to allowing me to review the documents during the process. I was told that I should’ve seen the documents prior. The problem was that there was a great amount of latency from the request for information between my mortgage officer and First American so I didn’t receive finalized copies, presumably, until the closing date and was rushed to sign. Again, my time is just as precious and telling me I can come back 5 hours later to conclude is not acceptable. If you’re going to rush me through the process, at least get me all the documents a couple of days prior to my scheduled closing for review.

2.0
Verified Homeowner
Georgetown, TX, on Dec 23, 2020

auto generated emails caused confusion...email asking for info that had already been provided and this was confirmed by First American personnel

5.0
Verified Homeowner
Leander, TX, on Dec 22, 2020

Jennifer was terrific and pleasant to work with - I was not overwhelmed at all! Appreciate her professionalism and friendly smiles!

5.0
Verified Homeowner
Pflugerville, TX, on Dec 09, 2020

They didn't have the correct papers, and left one of the people off, so we have to wait.

3.0
Verified Homeowner
Pflugerville, TX, on Dec 04, 2020

Disorganized and unprofessional. We scheduled our closing for 10am on a Monday, but never received any communication prior to the appointment. On the a of the closing at 9:45 I called the office to ensure that we were still on schedule. I was told at 9:45 that First American had failed to contact my mortgage broker to get final paperwork, and that our closing would be moved to 12pm. Lisa Jubela was eager to rush us through our paperwork with little to no explanation of fees or how they were calculated. She could not answer questions like “who am I paying this fee to?” Or “how was this fee calculated?” She became so frustrated with our questions (and her own inability to answer them) that she had one of her colleagues step in to finish our closing for her. We finally finished signing paperwork at 4:30 and left First American after an entire day of hand holding and frustration. First American demonstrated an astounding level of incompetence in preparing and executing our closing and for that reason I will vehemently discourage anyone I can from using your services.

1.1
Verified Homeowner
Jarrell, TX, on Nov 10, 2020

The final closing was a very positive experience . All the staff at American Title were extremely helpful . Also the staff at Century Homes were excellent ! Gerret and Julie were amazing ! Keep them onboard !

5.0
Verified Homeowner
Austin, TX, on Nov 03, 2020

Really really bad & frustrating experience with the title company and our closing agent Dean Freeman, as I was never contacted by any representative from title company ever during the closing process to share the documents, settlement statement ahead of time. Inspite of sending several emails during the last week before closing, never received my settlement statement until I escalated and that too received late night the day before closing. Some optional title endorsement fees were added which were never disclosed before. Nobody explained the reason and purpose of the fees that title company is charging for. Being a realtor as well as the owner of this house, I hope I never have to use First American Title AGAIN!!!! Request a full review of the whole process that was followed under Dean Freeman for this closing.....

1.1
Verified Homeowner
Georgetown, TX, on Nov 01, 2020

Everyone was very professional and pleasant to deal with. All in all it was a delightful experience to deal with your people.

5.0
Verified Homeowner
Leander, TX, on Oct 31, 2020

Friendly group !

5.0
Verified Homeowner
Pflugerville, TX, on Oct 09, 2020

It was great. It was fast and easy. Thanks

5.0
Verified Homeowner
Pflugerville, TX, on Oct 02, 2020

Very delighted the representative was very informative and was able to inform us of everything that needed to be explained to us.

5.0
Verified Homeowner
Jarrell, TX, on Oct 02, 2020

[Translated from ES] My personal experience was positive and I would recommend to other people very professional everything well Thank you

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Jarrell, TX, on Apr 03, 2021

Jennifer was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.

5.0
Verified Homeowner
Kyle, TX, on Apr 02, 2021

Not once did they communicate with me during the process. Very dissapointing.

1.9
Verified Homeowner
Leander, TX, on Mar 28, 2021

The entire team kept us informed and always took the time to answer questions!

5.0
Verified Homeowner
Pflugerville, TX, on Mar 21, 2021

My experience was seamless and quick, thank you!

5.0
Verified Homeowner
Jarrell, TX, on Mar 18, 2021

Wonderful and positive experience.. very friendly!

5.0
Verified Homeowner
Manor, TX, on Mar 15, 2021

Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!

4.0
Verified Homeowner
Leander, TX, on Mar 12, 2021

My experience was really good.

5.0
Verified Homeowner
Jarrell, TX, on Feb 26, 2021

WAS A VERY SMOOTH PROCESS WAS NOT NERVOUS AT ALL. wAS VERY HAPPY WHEN I LEFT

4.7
Verified Homeowner
Jarrell, TX, on Feb 09, 2021

They made it very easy for us. Took time to answer questions

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

I was definitely delighted. My closing agent was very professional and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Feb 08, 2021

Jennifer was the best! Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Feb 05, 2021

Lisa was amazing, kept us informed every step of the way.

5.0
Verified Homeowner
Pflugerville, TX, on Jan 29, 2021

I was in a very stressful situation with my closing being pushed to 4pm on a Friday. Leslie made it happen! She went over all documents and ensured I knew what I was so signing. She even stayed in the office late to mark sure my loan was funded and I could get my keys for the weekend!

5.0
Verified Homeowner
Pflugerville, TX, on Jan 28, 2021

Fue un placer ser atendidos por ese colectivo

5.0
Verified Homeowner
Leander, TX, on Jan 26, 2021

The officer was super friendly and knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Jan 15, 2021

I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.

5.0
Verified Homeowner
Kyle, TX, on Jan 05, 2021

They failed to pay my homeowners insurance when it was supposed to have been paid. I also believe they did not send documents to the hoa company

2.9
Verified Homeowner
Georgetown, TX, on Jan 05, 2021

Should have asked if the buyers would like to take a picture with a key or not ? We were not asked .

4.0
Verified Homeowner
Georgetown, TX, on Jan 04, 2021

I had little to no communication with First American. Most information I received was through a third party, the builder. It made me feel like the title company was not really there to support me. Additionally, attempts to reach out after our closing for a digital copy of our closing documents were met with absolute silence. There was no acknowledgement of my attempt to communicate. I was hurried through the closing process. If I am going to be scheduled for a closing, time should be given to allowing me to review the documents during the process. I was told that I should’ve seen the documents prior. The problem was that there was a great amount of latency from the request for information between my mortgage officer and First American so I didn’t receive finalized copies, presumably, until the closing date and was rushed to sign. Again, my time is just as precious and telling me I can come back 5 hours later to conclude is not acceptable. If you’re going to rush me through the process, at least get me all the documents a couple of days prior to my scheduled closing for review.

2.0
Verified Homeowner
Georgetown, TX, on Dec 23, 2020

auto generated emails caused confusion...email asking for info that had already been provided and this was confirmed by First American personnel

5.0
Verified Homeowner
Leander, TX, on Dec 22, 2020

Jennifer was terrific and pleasant to work with - I was not overwhelmed at all! Appreciate her professionalism and friendly smiles!

5.0
Verified Homeowner
Pflugerville, TX, on Dec 09, 2020

They didn't have the correct papers, and left one of the people off, so we have to wait.

3.0
Verified Homeowner
Pflugerville, TX, on Dec 04, 2020

Disorganized and unprofessional. We scheduled our closing for 10am on a Monday, but never received any communication prior to the appointment. On the a of the closing at 9:45 I called the office to ensure that we were still on schedule. I was told at 9:45 that First American had failed to contact my mortgage broker to get final paperwork, and that our closing would be moved to 12pm. Lisa Jubela was eager to rush us through our paperwork with little to no explanation of fees or how they were calculated. She could not answer questions like “who am I paying this fee to?” Or “how was this fee calculated?” She became so frustrated with our questions (and her own inability to answer them) that she had one of her colleagues step in to finish our closing for her. We finally finished signing paperwork at 4:30 and left First American after an entire day of hand holding and frustration. First American demonstrated an astounding level of incompetence in preparing and executing our closing and for that reason I will vehemently discourage anyone I can from using your services.

1.1
Verified Homeowner
Jarrell, TX, on Nov 10, 2020

The final closing was a very positive experience . All the staff at American Title were extremely helpful . Also the staff at Century Homes were excellent ! Gerret and Julie were amazing ! Keep them onboard !

5.0
Verified Homeowner
Austin, TX, on Nov 03, 2020

Really really bad & frustrating experience with the title company and our closing agent Dean Freeman, as I was never contacted by any representative from title company ever during the closing process to share the documents, settlement statement ahead of time. Inspite of sending several emails during the last week before closing, never received my settlement statement until I escalated and that too received late night the day before closing. Some optional title endorsement fees were added which were never disclosed before. Nobody explained the reason and purpose of the fees that title company is charging for. Being a realtor as well as the owner of this house, I hope I never have to use First American Title AGAIN!!!! Request a full review of the whole process that was followed under Dean Freeman for this closing.....

1.1
Verified Homeowner
Georgetown, TX, on Nov 01, 2020

Everyone was very professional and pleasant to deal with. All in all it was a delightful experience to deal with your people.

5.0
Verified Homeowner
Leander, TX, on Oct 31, 2020

Friendly group !

5.0
Verified Homeowner
Pflugerville, TX, on Oct 09, 2020

It was great. It was fast and easy. Thanks

5.0
Verified Homeowner
Pflugerville, TX, on Oct 02, 2020

Very delighted the representative was very informative and was able to inform us of everything that needed to be explained to us.

5.0
Verified Homeowner
Jarrell, TX, on Oct 02, 2020

[Translated from ES] My personal experience was positive and I would recommend to other people very professional everything well Thank you

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet