Overall Satisfaction
Company Profile
First American Title helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Find out more about our products and services, and how First American can help you streamline your transaction and protect your investment
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers
Jarrell, TX, on Nov 10, 2020
The final closing was a very positive experience . All the staff at American Title were extremely helpful . Also the staff at Century Homes were excellent ! Gerret and Julie were amazing ! Keep them onboard !
Austin, TX, on Nov 03, 2020
Really really bad & frustrating experience with the title company and our closing agent Dean Freeman, as I was never contacted by any representative from title company ever during the closing process to share the documents, settlement statement ahead of time. Inspite of sending several emails during the last week before closing, never received my settlement statement until I escalated and that too received late night the day before closing. Some optional title endorsement fees were added which were never disclosed before. Nobody explained the reason and purpose of the fees that title company is charging for. Being a realtor as well as the owner of this house, I hope I never have to use First American Title AGAIN!!!! Request a full review of the whole process that was followed under Dean Freeman for this closing.....
Georgetown, TX, on Nov 01, 2020
Everyone was very professional and pleasant to deal with. All in all it was a delightful experience to deal with your people.
Pflugerville, TX, on Oct 02, 2020
Very delighted the representative was very informative and was able to inform us of everything that needed to be explained to us.
Jarrell, TX, on Oct 02, 2020
[Translated from ES] My personal experience was positive and I would recommend to other people very professional everything well Thank you
Jarrell, TX, on Sep 22, 2020
Our experience was great. The overall staff was fantastic. Our closing was painless and smooth sailing. Thank you all very much for making our home purchasing a breeze.
Austin, TX, on Aug 19, 2020
Very unorganized title company. The worst title company I have worked with. I had to print my own paper work because y’all couldn’t figure it out. Y’all very reactive and took no leadership of the process. I had to reach for everything from title vs you guiding me through the process. Then I still haven’t received my welcome package from hoa and come to find out title was supposed to submit and didn’t. Awful experience!
Leander, TX, on Aug 16, 2020
Thanks to kris who answered patiently for every question.
Leander, TX, on Aug 02, 2020
The lady that helped us was great! Nothing negative to speak of!
Kyle, TX, on Aug 01, 2020
We Had the best experience we could have asked for. Starlight builders, the Mortgage company and the title company worked perfect together !!!!
Jarrell, TX, on Jun 30, 2020
Well I had to sit in my car because of covid19 so it really wasn't that pleasant and I only saw the notary anf no one else. This was my first time to buy a home.
Jarrell, TX, on Jun 25, 2020
Considering doing the closing in the car, it was done well, very thorough!
Georgetown, TX, on Jun 25, 2020
Great experience and very friendly closing officer!! Thank you so much!
Austin, TX, on Jun 19, 2020
It was important for me to receive a quick response every time. Thank you
Austin, TX, on Jun 17, 2020
Windy did a great job. On my initial call, she spent extra time explaining different aspects of loans. It helped me in feeling I was making informed decisions with some understanding.
Austin, TX, on Jun 02, 2020
Notified First American that funds were due, this was an issue at closing. We had a tight time schedule that day as we were returning to Wisconsin. Funds due should not have been an issue.
Manor, TX, on May 31, 2020
Everybody was knowledgeable and professional. Never had a problem with anybody
Austin, TX, on May 23, 2020
It was hot and we had to wait for a while in the car for signing and funds to post, however the experience were of our current times and they did a great job conforming to current protocol in order to get the job done safely.
Kyle, TX, on May 20, 2020
We were very happy with the way social distancing was handled during our closing and felt everyone was very understanding, helpful, and careful not to spread germs.
Austin, TX, on May 19, 2020
The folks were great. The pandemic made this a pretty rough experience. I’ve been to several signings before and this was horribly impersonal and alienating. Thanks to the pandemic. I understand the reasons for the precautions, because I work in the medical field. But this was a very unpleasant experience.
Manor, TX, on May 06, 2020
Only problem is my address doesn’t exist to the world. When is that supposed be done? Who’s in charge of “creating” the address?
Georgetown, TX, on May 01, 2020
As a NPS professional myself, the Passive response to the Document signing question was purely based on the COVID experience which obviously was not the norm. With the extra precautions taking place we completed the signing of documents in the parking lot while sitting in my truck, which seemed awkward for both the Title company rep and ourselves. You may want to think about a tent if this continues into the summer. We felt bad for the Employee who was having to stand in the parking lot the entire time while we signed documents in my truck with the A/C on. As we are already approaching the upper 90's in Central Texas, I can only imagine how bad the experience would be if she had to stand in the parking lot on a 100+ day while the customer sits in the AC vehicle.
MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers
Jarrell, TX, on Nov 10, 2020
The final closing was a very positive experience . All the staff at American Title were extremely helpful . Also the staff at Century Homes were excellent ! Gerret and Julie were amazing ! Keep them onboard !
Austin, TX, on Nov 03, 2020
Really really bad & frustrating experience with the title company and our closing agent Dean Freeman, as I was never contacted by any representative from title company ever during the closing process to share the documents, settlement statement ahead of time. Inspite of sending several emails during the last week before closing, never received my settlement statement until I escalated and that too received late night the day before closing. Some optional title endorsement fees were added which were never disclosed before. Nobody explained the reason and purpose of the fees that title company is charging for. Being a realtor as well as the owner of this house, I hope I never have to use First American Title AGAIN!!!! Request a full review of the whole process that was followed under Dean Freeman for this closing.....
Georgetown, TX, on Nov 01, 2020
Everyone was very professional and pleasant to deal with. All in all it was a delightful experience to deal with your people.
Pflugerville, TX, on Oct 02, 2020
Very delighted the representative was very informative and was able to inform us of everything that needed to be explained to us.
Jarrell, TX, on Oct 02, 2020
[Translated from ES] My personal experience was positive and I would recommend to other people very professional everything well Thank you
Jarrell, TX, on Sep 22, 2020
Our experience was great. The overall staff was fantastic. Our closing was painless and smooth sailing. Thank you all very much for making our home purchasing a breeze.
Austin, TX, on Aug 19, 2020
Very unorganized title company. The worst title company I have worked with. I had to print my own paper work because y’all couldn’t figure it out. Y’all very reactive and took no leadership of the process. I had to reach for everything from title vs you guiding me through the process. Then I still haven’t received my welcome package from hoa and come to find out title was supposed to submit and didn’t. Awful experience!
Leander, TX, on Aug 16, 2020
Thanks to kris who answered patiently for every question.
Leander, TX, on Aug 02, 2020
The lady that helped us was great! Nothing negative to speak of!
Kyle, TX, on Aug 01, 2020
We Had the best experience we could have asked for. Starlight builders, the Mortgage company and the title company worked perfect together !!!!
Jarrell, TX, on Jun 30, 2020
Well I had to sit in my car because of covid19 so it really wasn't that pleasant and I only saw the notary anf no one else. This was my first time to buy a home.
Jarrell, TX, on Jun 25, 2020
Considering doing the closing in the car, it was done well, very thorough!
Georgetown, TX, on Jun 25, 2020
Great experience and very friendly closing officer!! Thank you so much!
Austin, TX, on Jun 19, 2020
It was important for me to receive a quick response every time. Thank you
Austin, TX, on Jun 17, 2020
Windy did a great job. On my initial call, she spent extra time explaining different aspects of loans. It helped me in feeling I was making informed decisions with some understanding.
Austin, TX, on Jun 02, 2020
Notified First American that funds were due, this was an issue at closing. We had a tight time schedule that day as we were returning to Wisconsin. Funds due should not have been an issue.
Manor, TX, on May 31, 2020
Everybody was knowledgeable and professional. Never had a problem with anybody
Austin, TX, on May 23, 2020
It was hot and we had to wait for a while in the car for signing and funds to post, however the experience were of our current times and they did a great job conforming to current protocol in order to get the job done safely.
Kyle, TX, on May 20, 2020
We were very happy with the way social distancing was handled during our closing and felt everyone was very understanding, helpful, and careful not to spread germs.
Austin, TX, on May 19, 2020
The folks were great. The pandemic made this a pretty rough experience. I’ve been to several signings before and this was horribly impersonal and alienating. Thanks to the pandemic. I understand the reasons for the precautions, because I work in the medical field. But this was a very unpleasant experience.
Manor, TX, on May 06, 2020
Only problem is my address doesn’t exist to the world. When is that supposed be done? Who’s in charge of “creating” the address?
Georgetown, TX, on May 01, 2020
As a NPS professional myself, the Passive response to the Document signing question was purely based on the COVID experience which obviously was not the norm. With the extra precautions taking place we completed the signing of documents in the parking lot while sitting in my truck, which seemed awkward for both the Title company rep and ourselves. You may want to think about a tent if this continues into the summer. We felt bad for the Employee who was having to stand in the parking lot the entire time while we signed documents in my truck with the A/C on. As we are already approaching the upper 90's in Central Texas, I can only imagine how bad the experience would be if she had to stand in the parking lot on a 100+ day while the customer sits in the AC vehicle.
MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers
There are no homeowner comments for this time period yet
MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers
There are no homeowner comments for this time period yet