Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

Austin Builder Escrow

517 Customer Reviews Completed Apr 2020 - Sep 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Pflugerville, TX, on Sep 20, 2021

Great service would gladly recommend

5.0
Verified Homeowner
Manor, TX, on Aug 23, 2021

[name removed] and the notary (I'm so sorry I do not remember the young lady's name) were amazing. As a first time home buyer, they made the experience extremely painless and I honestly had a blast going in to sign paperwork. We laughed, signed papers and I left to get my keys. They gave me very good warnings about solicitations to be expected and what to expect as a first timer. I took their advices to heart and I believe they have and will continue to serve me. Thank you.

5.0
Verified Homeowner
Manor, TX, on Aug 23, 2021

[name removed] and [name removed] were awesome. Extremely pleasant, knowledgeable, and most of all thorough.

5.0
Verified Homeowner
Manor, TX, on Aug 16, 2021

[name removed] was wonderful and very knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Jul 08, 2021

Very friendly and exceptional customer service!

5.0
Verified Homeowner
Kyle, TX, on Jul 06, 2021

Everything was great. First American title was very helpful throughout the process. Highly recommended.

5.0
Verified Homeowner
Manor, TX, on Jun 27, 2021

Not all of their paperwork was up to date at the time of closing and i had to provide some of the updated documents myself, which they then confirmed with my lender. closing still happened the same day but took longer than it needed to.

3.7
Verified Homeowner
Manor, TX, on Jun 21, 2021

[Translated from ZH-S] happy

0.5
Verified Homeowner
Jarrell, TX, on Jun 21, 2021

My experience with First American Title was great.

5.0
Verified Homeowner
Kyle, TX, on Jun 14, 2021

[Translated from ES] Very good work Thank you

5.0
Verified Homeowner
Round Rock, TX, on Jun 11, 2021

We had a great first home buying experience with y’all!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 10, 2021

Loved the lady that assisted me. So thankful She was able to fill in

5.0
Verified Homeowner
Jarrell, TX, on Jun 08, 2021

Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 03, 2021

There was some paperwork that was missed, but it got taken care of the same day. They were willing to stay after 5 to wait for me to turn around and sign.

4.6
Verified Homeowner
Jarrell, TX, on Jun 01, 2021

They was very friendly and nice and explain to us everything we need to know and answer our questions.

5.0
Verified Homeowner
Dripping Springs, TX, on Jun 01, 2021

It was ok. I have closed on 4 homes in the past. This was the worst experience

4.2
Verified Homeowner
Round Rock, TX, on May 25, 2021

Very smooth. I forget her name but the lady who worked with us signing the paper was engaging and had great sense of humor as well as was professional and made each page easy to understand what we were signing.

5.0
Verified Homeowner
Kyle, TX, on May 24, 2021

[name removed] and [name removed] were a joy to work with! As well as the nice reception gentleman!! Would definitely recommend!

5.0
Verified Homeowner
Pflugerville, TX, on May 16, 2021

First American eased my final fears of the home buying process. I had so many questions and all were answered completely and honestly. This was truly the best part of the process that made me feel confident in my first home purchase.

5.0
Verified Homeowner
Jarrelltx, TX, on May 11, 2021

Closing pushed back three times. Was not informed soon enough on the 3rd reschedule until I was at the office. They accommodated us and we closed anyway

3.4
Verified Homeowner
Manor, TX, on May 09, 2021

Communications are a bit weak

3.3
Verified Homeowner
Pflugerville, TX, on May 07, 2021

The date on my closing documents was incorrect because we were doing a remote closing and First American Title promptly correct and resent the paperwork so that the notary could print the correct documents, have them signed, and overnighted the same day.

5.0
Verified Homeowner
Manor, TX, on May 07, 2021

[name removed] was so great and took great care of me!

5.0
Verified Homeowner
Jarrell, TX, on Apr 03, 2021

[name removed] was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.

5.0
Verified Homeowner
Kyle, TX, on Apr 02, 2021

Not once did they communicate with me during the process. Very dissapointing.

1.9
Verified Homeowner
Leander, TX, on Mar 28, 2021

The entire team kept us informed and always took the time to answer questions!

5.0
Verified Homeowner
Pflugerville, TX, on Mar 21, 2021

My experience was seamless and quick, thank you!

5.0
Verified Homeowner
Jarrell, TX, on Mar 18, 2021

Wonderful and positive experience.. very friendly!

5.0
Verified Homeowner
Manor, TX, on Mar 15, 2021

Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!

4.0
Verified Homeowner
Leander, TX, on Mar 12, 2021

My experience was really good.

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Pflugerville, TX, on Sep 20, 2021

Great service would gladly recommend

5.0
Verified Homeowner
Manor, TX, on Aug 23, 2021

[name removed] and the notary (I'm so sorry I do not remember the young lady's name) were amazing. As a first time home buyer, they made the experience extremely painless and I honestly had a blast going in to sign paperwork. We laughed, signed papers and I left to get my keys. They gave me very good warnings about solicitations to be expected and what to expect as a first timer. I took their advices to heart and I believe they have and will continue to serve me. Thank you.

5.0
Verified Homeowner
Manor, TX, on Aug 23, 2021

[name removed] and [name removed] were awesome. Extremely pleasant, knowledgeable, and most of all thorough.

5.0
Verified Homeowner
Manor, TX, on Aug 16, 2021

[name removed] was wonderful and very knowledgeable.

5.0
Verified Homeowner
Jarrell, TX, on Jul 08, 2021

Very friendly and exceptional customer service!

5.0
Verified Homeowner
Kyle, TX, on Jul 06, 2021

Everything was great. First American title was very helpful throughout the process. Highly recommended.

5.0
Verified Homeowner
Manor, TX, on Jun 27, 2021

Not all of their paperwork was up to date at the time of closing and i had to provide some of the updated documents myself, which they then confirmed with my lender. closing still happened the same day but took longer than it needed to.

3.7
Verified Homeowner
Manor, TX, on Jun 21, 2021

[Translated from ZH-S] happy

0.5
Verified Homeowner
Jarrell, TX, on Jun 21, 2021

My experience with First American Title was great.

5.0
Verified Homeowner
Kyle, TX, on Jun 14, 2021

[Translated from ES] Very good work Thank you

5.0
Verified Homeowner
Round Rock, TX, on Jun 11, 2021

We had a great first home buying experience with y’all!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 10, 2021

Loved the lady that assisted me. So thankful She was able to fill in

5.0
Verified Homeowner
Jarrell, TX, on Jun 08, 2021

Thank you!

5.0
Verified Homeowner
Pflugerville, TX, on Jun 03, 2021

There was some paperwork that was missed, but it got taken care of the same day. They were willing to stay after 5 to wait for me to turn around and sign.

4.6
Verified Homeowner
Jarrell, TX, on Jun 01, 2021

They was very friendly and nice and explain to us everything we need to know and answer our questions.

5.0
Verified Homeowner
Dripping Springs, TX, on Jun 01, 2021

It was ok. I have closed on 4 homes in the past. This was the worst experience

4.2
Verified Homeowner
Round Rock, TX, on May 25, 2021

Very smooth. I forget her name but the lady who worked with us signing the paper was engaging and had great sense of humor as well as was professional and made each page easy to understand what we were signing.

5.0
Verified Homeowner
Kyle, TX, on May 24, 2021

[name removed] and [name removed] were a joy to work with! As well as the nice reception gentleman!! Would definitely recommend!

5.0
Verified Homeowner
Pflugerville, TX, on May 16, 2021

First American eased my final fears of the home buying process. I had so many questions and all were answered completely and honestly. This was truly the best part of the process that made me feel confident in my first home purchase.

5.0
Verified Homeowner
Jarrelltx, TX, on May 11, 2021

Closing pushed back three times. Was not informed soon enough on the 3rd reschedule until I was at the office. They accommodated us and we closed anyway

3.4
Verified Homeowner
Manor, TX, on May 09, 2021

Communications are a bit weak

3.3
Verified Homeowner
Pflugerville, TX, on May 07, 2021

The date on my closing documents was incorrect because we were doing a remote closing and First American Title promptly correct and resent the paperwork so that the notary could print the correct documents, have them signed, and overnighted the same day.

5.0
Verified Homeowner
Manor, TX, on May 07, 2021

[name removed] was so great and took great care of me!

5.0
Verified Homeowner
Jarrell, TX, on Apr 03, 2021

[name removed] was exceptionally professional & courteous, and signing the closing documents went smoothly; I had a great customer experience all the way around.

5.0
Verified Homeowner
Kyle, TX, on Apr 02, 2021

Not once did they communicate with me during the process. Very dissapointing.

1.9
Verified Homeowner
Leander, TX, on Mar 28, 2021

The entire team kept us informed and always took the time to answer questions!

5.0
Verified Homeowner
Pflugerville, TX, on Mar 21, 2021

My experience was seamless and quick, thank you!

5.0
Verified Homeowner
Jarrell, TX, on Mar 18, 2021

Wonderful and positive experience.. very friendly!

5.0
Verified Homeowner
Manor, TX, on Mar 15, 2021

Because of corona virus we missed out on alot .but all in all it was ok.the second go around anyway. The first time wasn't so great!!

4.0
Verified Homeowner
Leander, TX, on Mar 12, 2021

My experience was really good.

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet