Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

McKinney Builder Escrow

528 Customer Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.7

The Closing Experience

4.7

Overall

4.7

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Melissa, TX, on Feb 02, 2023

Process went very smooth, it hardly took 30-40 min to go over the documents and signing them. The officer at First American title explained each and every document in detail which made my process easy to understand as a first time home buyer. I would definitely recommend FA title to my friends and family.

5.0
Verified Homeowner
Glenn Heights, TX, on Jan 30, 2023

Everything went well, if I had one negative it would be the distance I had to travel, took me almost an hour. Plus toll fees so please consider adding another office closer to Dallas. But overall a great experience

5.0
Verified Homeowner
Sachse, TX, on Jan 11, 2023

The experience was great!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Sachse, TX, on Jan 10, 2023

Super warm and welcoming team at first American title! As I arrived everyone knew my name, and congratulated me. The process was detailed, balanced and they answered all of my questions. Thank you!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Princeton, TX, on Jan 01, 2023

We were extremely happy with how smooth the whole process went, thank you so much! You all are rockstars!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Allen, TX, on Jan 01, 2023

Nice work!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Glenn Heights, TX, on Dec 25, 2022

The process felt nice and easy, thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 29, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Mansfield, TX, on Dec 24, 2022

This was the best experience that I've had with a title company and this is our 3rd home purchase. The receptionist, and title officer were awesome!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 29, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Princeton, TX, on Dec 18, 2022

The process was quick and easy. Each signature that was needed was well explained prior to asking for any signatures. I would highly recommend First American Title to all my family and friends!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 21, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Arlington, TX, on Dec 14, 2022

[name removed] made the closing process a delight. I would use her again in a heart beat.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 21, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Fort Worth, TX, on Dec 06, 2022

It was very smooth process, thanks.

4.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 08, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Edgecliff Village, TX, on Dec 04, 2022

Appreciate the flexability and understanding shown with our scheduling!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 05, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Lavon, TX, on Dec 01, 2022

very nice experience of closing issue compare with other titles

4.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 02, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Glenn Heights, TX, on Nov 19, 2022

[name removed] never called us or returned our calls. We didn't get the wire information until right before closing. Not professional.

4.1
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Celina, TX, on Nov 17, 2022

[name removed] was great. Very responsive, knowledgeable, and helpful.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Glenn Heights, TX, on Nov 13, 2022

Have reps drive to the closing at a closer location to the buyer. The office was quite far.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Princeton, TX, on Nov 09, 2022

Absolutely good experience with the whole team who helped me with my home loan .

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 11, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Northlake, TX, on Nov 01, 2022

It was an excellent experience.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 03, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Forney, TX, on Oct 31, 2022

Great and smooth experience for us as first time homebuyers.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 03, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Prosper, TX, on Oct 03, 2022

[name removed] was great to work with and very responsive to my emails

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 03, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Northlake, TX, on Sep 30, 2022

I know it’s not first Americans fault but we waited around about 20 minutes for the lender to send the money because they sent it to the wrong people the first time so we had to wait around but overall awesome experience

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 03, 2022

I’m so sorry to hear about your frustration. We appreciate your taking the time to share about your experience and hope to have the opportunity to serve you again in the future.

Lavon, TX, on Sep 26, 2022

I have observed that after signing the papers an email has been sent with an attachment. The title company not only sends that email to us but also sends it to the realtor. I feel it is not necessary to send that information to the realtor.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 03, 2022

Thank you for bringing this to our attention and we will be sure to improve.

McKinney, TX, on Sep 07, 2022

Very pleasant and professional service

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Arlington, TX, on Aug 31, 2022

[name removed] was awesome!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Princeton, TX, on Aug 31, 2022

I was expecting HUD to be shared with me 72 hours in advance. That didn't happen. On the day of closing my wife was added to title. Apart from that it was a very good experience.

3.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Forney, TX, on Aug 25, 2022

As first-time homeowners going through this purchasing process, my wife and I were blessed to have [name removed] walk us through our document signing. She went at a pace that didn't feel rushed or uncomfortable for us. [name removed] took the time to answer the questions asked - including the non-verbal questions that were asked via confused facial expressions. Her friendly personality and warm disposition made the closing day a highlight of the entire home purchasing process.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Fort Worth, TX, on Aug 22, 2022

[name removed] & [name removed] both went out of their way to make our closing with our new [name removed] home, a very positive and pleasant experience. They were both enthusiastic and helpful with questions and the handling of our cashiers check during the days preceding the cash closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Lavon, TX, on Aug 17, 2022

I loved our closer, she was awesome

5.0
Verified Homeowner
Fort Worth, TX, on Aug 13, 2022

You have made this "stressful/anxious/doubting/exciting/life changing experience" AWESOME! Yes all the emotions were real but every time we had questions, you quickly put us at ease. Thank you, so much!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 17, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

McKinney, TX, on Jul 30, 2022

[name removed] was fantastic.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 01, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Melissa, TX, on Feb 02, 2023

Process went very smooth, it hardly took 30-40 min to go over the documents and signing them. The officer at First American title explained each and every document in detail which made my process easy to understand as a first time home buyer. I would definitely recommend FA title to my friends and family.

5.0
Verified Homeowner
Glenn Heights, TX, on Jan 30, 2023

Everything went well, if I had one negative it would be the distance I had to travel, took me almost an hour. Plus toll fees so please consider adding another office closer to Dallas. But overall a great experience

5.0
Verified Homeowner
Sachse, TX, on Jan 11, 2023

The experience was great!

5.0
Verified Homeowner
Sachse, TX, on Jan 10, 2023

Super warm and welcoming team at first American title! As I arrived everyone knew my name, and congratulated me. The process was detailed, balanced and they answered all of my questions. Thank you!

5.0
Verified Homeowner
Princeton, TX, on Jan 01, 2023

We were extremely happy with how smooth the whole process went, thank you so much! You all are rockstars!!

5.0
Verified Homeowner
Allen, TX, on Jan 01, 2023

Nice work!

5.0
Verified Homeowner
Glenn Heights, TX, on Dec 25, 2022

The process felt nice and easy, thank you

5.0
Verified Homeowner
Mansfield, TX, on Dec 24, 2022

This was the best experience that I've had with a title company and this is our 3rd home purchase. The receptionist, and title officer were awesome!

5.0
Verified Homeowner
Princeton, TX, on Dec 18, 2022

The process was quick and easy. Each signature that was needed was well explained prior to asking for any signatures. I would highly recommend First American Title to all my family and friends!

5.0
Verified Homeowner
Arlington, TX, on Dec 14, 2022

[name removed] made the closing process a delight. I would use her again in a heart beat.

5.0
Verified Homeowner
Fort Worth, TX, on Dec 06, 2022

It was very smooth process, thanks.

4.8
Verified Homeowner
Edgecliff Village, TX, on Dec 04, 2022

Appreciate the flexability and understanding shown with our scheduling!!!

5.0
Verified Homeowner
Lavon, TX, on Dec 01, 2022

very nice experience of closing issue compare with other titles

4.8
Verified Homeowner
Glenn Heights, TX, on Nov 19, 2022

[name removed] never called us or returned our calls. We didn't get the wire information until right before closing. Not professional.

4.1
Verified Homeowner
Celina, TX, on Nov 17, 2022

[name removed] was great. Very responsive, knowledgeable, and helpful.

5.0
Verified Homeowner
Glenn Heights, TX, on Nov 13, 2022

Have reps drive to the closing at a closer location to the buyer. The office was quite far.

5.0
Verified Homeowner
Princeton, TX, on Nov 09, 2022

Absolutely good experience with the whole team who helped me with my home loan .

5.0
Verified Homeowner
Northlake, TX, on Nov 01, 2022

It was an excellent experience.

5.0
Verified Homeowner
Forney, TX, on Oct 31, 2022

Great and smooth experience for us as first time homebuyers.

5.0
Verified Homeowner
Prosper, TX, on Oct 03, 2022

[name removed] was great to work with and very responsive to my emails

5.0
Verified Homeowner
Northlake, TX, on Sep 30, 2022

I know it’s not first Americans fault but we waited around about 20 minutes for the lender to send the money because they sent it to the wrong people the first time so we had to wait around but overall awesome experience

5.0
Verified Homeowner
Lavon, TX, on Sep 26, 2022

I have observed that after signing the papers an email has been sent with an attachment. The title company not only sends that email to us but also sends it to the realtor. I feel it is not necessary to send that information to the realtor.

5.0
Verified Homeowner
McKinney, TX, on Sep 07, 2022

Very pleasant and professional service

5.0
Verified Homeowner
Arlington, TX, on Aug 31, 2022

[name removed] was awesome!

5.0
Verified Homeowner
Princeton, TX, on Aug 31, 2022

I was expecting HUD to be shared with me 72 hours in advance. That didn't happen. On the day of closing my wife was added to title. Apart from that it was a very good experience.

3.6
Verified Homeowner
Forney, TX, on Aug 25, 2022

As first-time homeowners going through this purchasing process, my wife and I were blessed to have [name removed] walk us through our document signing. She went at a pace that didn't feel rushed or uncomfortable for us. [name removed] took the time to answer the questions asked - including the non-verbal questions that were asked via confused facial expressions. Her friendly personality and warm disposition made the closing day a highlight of the entire home purchasing process.

5.0
Verified Homeowner
Fort Worth, TX, on Aug 22, 2022

[name removed] & [name removed] both went out of their way to make our closing with our new [name removed] home, a very positive and pleasant experience. They were both enthusiastic and helpful with questions and the handling of our cashiers check during the days preceding the cash closing.

5.0
Verified Homeowner
Lavon, TX, on Aug 17, 2022

I loved our closer, she was awesome

5.0
Verified Homeowner
Fort Worth, TX, on Aug 13, 2022

You have made this "stressful/anxious/doubting/exciting/life changing experience" AWESOME! Yes all the emotions were real but every time we had questions, you quickly put us at ease. Thank you, so much!

5.0
Verified Homeowner
McKinney, TX, on Jul 30, 2022

[name removed] was fantastic.

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet