Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

McKinney Builder Escrow

536 Customer Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.7

The Closing Experience

4.7

Overall

4.7

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Lavon, TX, on Sep 26, 2022

I have observed that after signing the papers an email has been sent with an attachment. The title company not only sends that email to us but also sends it to the realtor. I feel it is not necessary to send that information to the realtor.

5.0
Verified Homeowner
McKinney, TX, on Sep 07, 2022

Very pleasant and professional service

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Arlington, TX, on Aug 31, 2022

[name removed] was awesome!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Princeton, TX, on Aug 31, 2022

I was expecting HUD to be shared with me 72 hours in advance. That didn't happen. On the day of closing my wife was added to title. Apart from that it was a very good experience.

3.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Forney, TX, on Aug 25, 2022

As first-time homeowners going through this purchasing process, my wife and I were blessed to have [name removed] walk us through our document signing. She went at a pace that didn't feel rushed or uncomfortable for us. [name removed] took the time to answer the questions asked - including the non-verbal questions that were asked via confused facial expressions. Her friendly personality and warm disposition made the closing day a highlight of the entire home purchasing process.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Fort Worth, TX, on Aug 22, 2022

[name removed] & [name removed] both went out of their way to make our closing with our new [name removed] home, a very positive and pleasant experience. They were both enthusiastic and helpful with questions and the handling of our cashiers check during the days preceding the cash closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Lavon, TX, on Aug 17, 2022

I loved our closer, she was awesome

5.0
Verified Homeowner
Fort Worth, TX, on Aug 13, 2022

You have made this "stressful/anxious/doubting/exciting/life changing experience" AWESOME! Yes all the emotions were real but every time we had questions, you quickly put us at ease. Thank you, so much!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 17, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

McKinney, TX, on Jul 30, 2022

[name removed] was fantastic.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 01, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Dallas, TX, on Jul 25, 2022

Portal experience is confusing and numbers clarity before the final in person meeting could be improved to minimize last minute tension for the buyers in a cash transaction

4.7
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 27, 2022

I’m so sorry to hear that your closing experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. Thank you for bringing this to our attention and we will be sure to improve.

McKinney, TX, on Jul 14, 2022

[name removed] was amazing to work with! She made the home closing process so smooth and worry free.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 15, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

McKinney, TX, on Jul 03, 2022

[name removed] was FABULOUS! We've done this a ton and she was simply the BEST! So prompt the entire time, so communicative, perfect in every way!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 11, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Mckinney, TX, on Jul 02, 2022

Very positive experience. Barely felt like I was closing on a home it went so smooth! This wasn’t my first mortgage, but first time with First American Title.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 11, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Forney, TX, on Jun 25, 2022

very nice experience .

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 01, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Princeton, TX, on Jun 22, 2022

[name removed] and [name removed] did a wonderful job during my closing. Appreciate their help during the home closing process.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 26, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Fort Worth, TX, on Jun 21, 2022

Home Insurance never received the insurance check. As a result, insurance company threatened to cancel. we had to pay ourselves and request a cancellation from first American for that insurance payment. Who knows if we’ll see a refund.

3.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 26, 2022

Thank you for your survey response! We’re so happy we were able to discuss your response over the phone and receive feedback that helps us improve moving forward. We appreciate your time and hope to have the opportunity to serve you again in the future.

McKinney, TX, on Jun 13, 2022

We were very happy with all the services with First American Title! Would recommend them and would use them again.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

McKinney, TX, on Jun 04, 2022

[name removed] was pleasant and professional. She made the experience more than just signing papers. She was attentive to all of my correspondence and made me feel comfortable and safe during the entire process. I highly recommend First American Title.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

McKinney, TX, on Jun 03, 2022

Very smooth experience!

5.0
Verified Homeowner
Lavon, TX, on May 31, 2022

[name removed], Escrow Officer was outstanding and extremely professional.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 03, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Glenn Heights, TX, on May 21, 2022

Fantastic team that led to a great experience! Thank you all!!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 27, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future!

Princeton, TX, on May 05, 2022

One thing that cost me additional money was process of POA through foreign ministry in Jamaica and yet the lender never asked or approved for this process and eventually was about to cost me my house deal and escrow as lender wanted Notary from US embassy only. Title company played no role in assisting this process.

4.2
Verified Homeowner
McKinney, TX, on May 05, 2022

Great communication and friendly

5.0
Verified Homeowner
Little Elm, TX, on May 05, 2022

[name removed] was amazing. This was such a beautiful experience because of her. We are so thankful we had her to close on our house.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Lavon, TX, on Apr 30, 2022

Thank you. Great working with First American Title.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Northlake, TX, on Apr 22, 2022

Y’all did great & we are grateful for your high level of experience, service & dedication. I would highly recommend you to anyone.

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Anna, TX, on Apr 19, 2022

it would have been nice if they shared all the documents upfront in addition to the closing disclosure

4.4
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Lavon, TX, on Apr 19, 2022

Well done! Thank you!

5.0
Verified Homeowner
Lavon, TX, on Apr 14, 2022

I must pay $600 for late signature some hour

3.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 29, 2022

I’m sorry to hear that your experience was less than satisfactory. Thank you for taking the time to speak with us about this issue. It did turn out that this review was not meant for our company so I’m glad we were able to resolve this.

Princeton, TX, on Mar 18, 2022

[name removed] was so helpful to me. Whenever I hit a snag, she not only stayed in communication with me, but she also was dedicated to solving my problems. Honestly, when I looked to others for support, it was [name removed] who always came through and made everything quite seemless. I appreciate her.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 18, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Lavon, TX, on Sep 26, 2022

I have observed that after signing the papers an email has been sent with an attachment. The title company not only sends that email to us but also sends it to the realtor. I feel it is not necessary to send that information to the realtor.

5.0
Verified Homeowner
McKinney, TX, on Sep 07, 2022

Very pleasant and professional service

5.0
Verified Homeowner
Arlington, TX, on Aug 31, 2022

[name removed] was awesome!

5.0
Verified Homeowner
Princeton, TX, on Aug 31, 2022

I was expecting HUD to be shared with me 72 hours in advance. That didn't happen. On the day of closing my wife was added to title. Apart from that it was a very good experience.

3.6
Verified Homeowner
Forney, TX, on Aug 25, 2022

As first-time homeowners going through this purchasing process, my wife and I were blessed to have [name removed] walk us through our document signing. She went at a pace that didn't feel rushed or uncomfortable for us. [name removed] took the time to answer the questions asked - including the non-verbal questions that were asked via confused facial expressions. Her friendly personality and warm disposition made the closing day a highlight of the entire home purchasing process.

5.0
Verified Homeowner
Fort Worth, TX, on Aug 22, 2022

[name removed] & [name removed] both went out of their way to make our closing with our new [name removed] home, a very positive and pleasant experience. They were both enthusiastic and helpful with questions and the handling of our cashiers check during the days preceding the cash closing.

5.0
Verified Homeowner
Lavon, TX, on Aug 17, 2022

I loved our closer, she was awesome

5.0
Verified Homeowner
Fort Worth, TX, on Aug 13, 2022

You have made this "stressful/anxious/doubting/exciting/life changing experience" AWESOME! Yes all the emotions were real but every time we had questions, you quickly put us at ease. Thank you, so much!

5.0
Verified Homeowner
McKinney, TX, on Jul 30, 2022

[name removed] was fantastic.

5.0
Verified Homeowner
Dallas, TX, on Jul 25, 2022

Portal experience is confusing and numbers clarity before the final in person meeting could be improved to minimize last minute tension for the buyers in a cash transaction

4.7
Verified Homeowner
McKinney, TX, on Jul 14, 2022

[name removed] was amazing to work with! She made the home closing process so smooth and worry free.

5.0
Verified Homeowner
McKinney, TX, on Jul 03, 2022

[name removed] was FABULOUS! We've done this a ton and she was simply the BEST! So prompt the entire time, so communicative, perfect in every way!

5.0
Verified Homeowner
Mckinney, TX, on Jul 02, 2022

Very positive experience. Barely felt like I was closing on a home it went so smooth! This wasn’t my first mortgage, but first time with First American Title.

5.0
Verified Homeowner
Forney, TX, on Jun 25, 2022

very nice experience .

5.0
Verified Homeowner
Princeton, TX, on Jun 22, 2022

[name removed] and [name removed] did a wonderful job during my closing. Appreciate their help during the home closing process.

5.0
Verified Homeowner
Fort Worth, TX, on Jun 21, 2022

Home Insurance never received the insurance check. As a result, insurance company threatened to cancel. we had to pay ourselves and request a cancellation from first American for that insurance payment. Who knows if we’ll see a refund.

3.9
Verified Homeowner
McKinney, TX, on Jun 13, 2022

We were very happy with all the services with First American Title! Would recommend them and would use them again.

5.0
Verified Homeowner
McKinney, TX, on Jun 04, 2022

[name removed] was pleasant and professional. She made the experience more than just signing papers. She was attentive to all of my correspondence and made me feel comfortable and safe during the entire process. I highly recommend First American Title.

5.0
Verified Homeowner
McKinney, TX, on Jun 03, 2022

Very smooth experience!

5.0
Verified Homeowner
Lavon, TX, on May 31, 2022

[name removed], Escrow Officer was outstanding and extremely professional.

5.0
Verified Homeowner
Glenn Heights, TX, on May 21, 2022

Fantastic team that led to a great experience! Thank you all!!!!

5.0
Verified Homeowner
Princeton, TX, on May 05, 2022

One thing that cost me additional money was process of POA through foreign ministry in Jamaica and yet the lender never asked or approved for this process and eventually was about to cost me my house deal and escrow as lender wanted Notary from US embassy only. Title company played no role in assisting this process.

4.2
Verified Homeowner
McKinney, TX, on May 05, 2022

Great communication and friendly

5.0
Verified Homeowner
Little Elm, TX, on May 05, 2022

[name removed] was amazing. This was such a beautiful experience because of her. We are so thankful we had her to close on our house.

5.0
Verified Homeowner
Lavon, TX, on Apr 30, 2022

Thank you. Great working with First American Title.

5.0
Verified Homeowner
Northlake, TX, on Apr 22, 2022

Y’all did great & we are grateful for your high level of experience, service & dedication. I would highly recommend you to anyone.

4.9
Verified Homeowner
Anna, TX, on Apr 19, 2022

it would have been nice if they shared all the documents upfront in addition to the closing disclosure

4.4
Verified Homeowner
Lavon, TX, on Apr 19, 2022

Well done! Thank you!

5.0
Verified Homeowner
Lavon, TX, on Apr 14, 2022

I must pay $600 for late signature some hour

3.8
Verified Homeowner
Princeton, TX, on Mar 18, 2022

[name removed] was so helpful to me. Whenever I hit a snag, she not only stayed in communication with me, but she also was dedicated to solving my problems. Honestly, when I looked to others for support, it was [name removed] who always came through and made everything quite seemless. I appreciate her.

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet