Overall Satisfaction
PERFORMANCE RATINGS
Company Profile
We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers
Manvel, TX, on Jun 11, 2022
Overall pretty smooth process. Closing officer was great!
Customer Care Team
First American Title - Texas
Jun 17, 2022
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.
Tomball, TX, on Jun 09, 2022
[name removed] was very nice and knowledgeable!
Customer Care Team
First American Title - Texas
Jun 17, 2022
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!
Baytown, TX, on Jun 09, 2022
She was awesome!!! Pleasure to work with!!!.. made everything easy!!!
Customer Care Team
First American Title - Texas
Jun 16, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.
Baytown, TX, on May 16, 2022
It’s was a pleasant experience
Customer Care Team
First American Title - Texas
May 27, 2022
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
Manvel, TX, on May 13, 2022
[name removed] , was very profesional and explain everything about the process of closing , we have a fast and friendly experience
Customer Care Team
First American Title - Texas
May 13, 2022
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
La Porte, TX, on May 11, 2022
Other than the closing office running 30 minutes behind schedule it was a good expereince.
Customer Care Team
First American Title - Texas
May 13, 2022
Thank you for bringing this to our attention. We hope to have the opportunity to serve you again in the future.
Tomball, TX, on Apr 30, 2022
great job, very professional
Customer Care Team
First American Title - Texas
May 04, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.
La Porte, TX, on Apr 25, 2022
Ensure people know where they’ll need to travel to for closing. Ask if they’d prefer someone to come out to them. Didn’t know it was an option until we tried to reschedule. The paperwork took a very long time.
Customer Care Team
First American Title - Texas
Apr 26, 2022
I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Tomball, TX, on Apr 19, 2022
Best experience ever, it was so easy!
Customer Care Team
First American Title - Texas
May 04, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.
Katy, TX, on Mar 24, 2022
Everyone was great!!
Customer Care Team
First American Title - Texas
Apr 26, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.
Livingston, TX, on Mar 23, 2022
[name removed] that had me sign documents seemed like she had an attitude the whole time . Didn’t even say much
Customer Care Team
First American Title - Texas
Mar 28, 2022
Thank you for taking time to share your feedback and speak to us about this issue. I’m so happy that we were able to resolve this.
Livingston, TX, on Feb 19, 2022
It would have been better if a real employee of the company would have been at the closing so that I could ask somewhat thorough questions of him/her. Just a notary was not sufficient for me.
Customer Care Team
First American Title - Texas
Feb 28, 2022
I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.
La Porte, TX, on Jan 05, 2022
After we closed on our home we were told to wait about 20 minutes for the keys they need to confirm funding. After waiting an hour and a half no one said anything. [name removed] finally came to bring someone else keys she said she was still waiting on funding, I called my realor and she called the broker and they stated we were funded early that morning and an email was sent saying they did not need anything else from us. [name removed] did not come back out I went looking for her and was told I could not come to the back, others new we had been waiting and the conversation began to get loud. [name removed] came out and stated she had the funding but as waiting for a mechanical lean... we closed on a new Beazer home. She refused to give us the keys and stated she was emailing someone for a response about the lean. Long story short we did not need to sign a mechanical lean. [name removed] could have crossed checked the information or she could have talked to her team to see if they ever had this issue. Customer service should have been to resolve the issue instead of letting us just continue to sit there. When we finally got the keys she did not explain anything to us like she explained to all the other people who came in after us. Fortunately I was listening so I knew a little bit. Our home purchase should have been joyful ending with pictures of us getting our keys. None of that happened, we felt attacked and embarrassed in front of the other buyers because we did not have a private space to find out what was going on. We were angry and hurt and I feel like anyone in that office could have stepped up to assist [name removed] with the process so that we could have had a positive experience. Even the lady who walked us through the paperwork could have came back to see why we were still there. No one cared! 3 hours after the paperwork was signed to get the keys is unacceptable.
Customer Care Team
First American Title - Texas
Jan 10, 2022
I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Customer Care Team
First American Title - Texas
Jun 17, 2022
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.