Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

York Centre Escrow

477 Customer Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.7

The Closing Experience

4.8

Overall

4.7

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Livingston , TX, on Jun 12, 2022

They made the process smooth and quick. I’m forever grateful.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Manvel, TX, on Jun 11, 2022

Overall pretty smooth process. Closing officer was great!

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Tomball, TX, on Jun 09, 2022

[name removed] was very nice and knowledgeable!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Baytown, TX, on Jun 09, 2022

She was awesome!!! Pleasure to work with!!!.. made everything easy!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Baytown, TX, on Jun 06, 2022

Thank you [name removed] for such a smooth closing process of our new home purchase.

5.0
Verified Homeowner
Cleveland, TX, on Jun 04, 2022

[Translated from ES] It was a very satisfying experience and very fast. I recommend [name removed] [name removed], they help you with everything you need, thank you very much.

5.0
Verified Homeowner
La Porte, TX, on May 21, 2022

Truly a fantastic experience from start to finish!

5.0
Verified Homeowner
Baytown, TX, on May 16, 2022

It’s was a pleasant experience

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 27, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Manvel, TX, on May 13, 2022

[name removed] , was very profesional and explain everything about the process of closing , we have a fast and friendly experience

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 13, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

La Porte, TX, on May 11, 2022

Other than the closing office running 30 minutes behind schedule it was a good expereince.

4.4
Verified Homeowner

Customer Care Team

First American Title - Texas

May 13, 2022

Thank you for bringing this to our attention. We hope to have the opportunity to serve you again in the future.

Manvel, TX, on May 05, 2022

Closer was excellent.

5.0
Verified Homeowner
Tomball, TX, on Apr 30, 2022

great job, very professional

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

La Porte, TX, on Apr 25, 2022

Ensure people know where they’ll need to travel to for closing. Ask if they’d prefer someone to come out to them. Didn’t know it was an option until we tried to reschedule. The paperwork took a very long time.

4.1
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Tomball, TX, on Apr 19, 2022

Best experience ever, it was so easy!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Katy, TX, on Mar 24, 2022

Everyone was great!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Baytown, TX, on Mar 23, 2022

[Translated from ES] excellent closing

5.0
Verified Homeowner
Livingston, TX, on Mar 23, 2022

[name removed] that had me sign documents seemed like she had an attitude the whole time . Didn’t even say much

3.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 28, 2022

Thank you for taking time to share your feedback and speak to us about this issue. I’m so happy that we were able to resolve this.

Livingston, TX, on Feb 19, 2022

It would have been better if a real employee of the company would have been at the closing so that I could ask somewhat thorough questions of him/her. Just a notary was not sufficient for me.

3.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Feb 28, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Katy, TX, on Feb 18, 2022

Great and easy closing handled by professionals. Thank you.

5.0
Verified Homeowner
Baytown, TX, on Feb 15, 2022

Great experience. Customer friendly.

5.0
Verified Homeowner
Cypress, TX, on Feb 13, 2022

Really great service and I was really happy with my experience

4.2
Verified Homeowner
Tomball, TX, on Feb 08, 2022

Prompt and diligent

5.0
Verified Homeowner
Tomball, TX, on Feb 04, 2022

We are very happy that although we were 40 minutes early, we weren't told we had to come back at our appointed time. We're pleased that our room was promptly prepared for us. It was a stress free experience.

5.0
Verified Homeowner
Katy, TX, on Jan 13, 2022

Our experience with First American's Settlement was great! They were friendly knowledgeable and the process was fast and easy. Will most definitely recommend them!

5.0
Verified Homeowner
La Porte , TX, on Jan 11, 2022

Thank you for the smooth and friendly service. First American is about an hour drive from my house but it was certainly worth the drive.

5.0
Verified Homeowner
La Porte, TX, on Jan 05, 2022

After we closed on our home we were told to wait about 20 minutes for the keys they need to confirm funding. After waiting an hour and a half no one said anything. [name removed] finally came to bring someone else keys she said she was still waiting on funding, I called my realor and she called the broker and they stated we were funded early that morning and an email was sent saying they did not need anything else from us. [name removed] did not come back out I went looking for her and was told I could not come to the back, others new we had been waiting and the conversation began to get loud. [name removed] came out and stated she had the funding but as waiting for a mechanical lean... we closed on a new Beazer home. She refused to give us the keys and stated she was emailing someone for a response about the lean. Long story short we did not need to sign a mechanical lean. [name removed] could have crossed checked the information or she could have talked to her team to see if they ever had this issue. Customer service should have been to resolve the issue instead of letting us just continue to sit there. When we finally got the keys she did not explain anything to us like she explained to all the other people who came in after us. Fortunately I was listening so I knew a little bit. Our home purchase should have been joyful ending with pictures of us getting our keys. None of that happened, we felt attacked and embarrassed in front of the other buyers because we did not have a private space to find out what was going on. We were angry and hurt and I feel like anyone in that office could have stepped up to assist [name removed] with the process so that we could have had a positive experience. Even the lady who walked us through the paperwork could have came back to see why we were still there. No one cared! 3 hours after the paperwork was signed to get the keys is unacceptable.

2.4
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Katy, TX, on Dec 20, 2021

[Translated from ES] Thank you very much for your support, all the staff very thank me for service

5.0
Verified Homeowner
Willis, TX, on Nov 16, 2021

I was very impressed with my services that I was given at my closing My rep was truly nice and very patient with me during the process I was truly grateful for her services

5.0
Verified Homeowner
Katy, TX, on Nov 15, 2021

Everyone did a great job! I am very happy.

5.0
Verified Homeowner
Rosenberg, TX, on Nov 12, 2021

My agent was a joy during the process, we were laughing and she was very personable!

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Livingston , TX, on Jun 12, 2022

They made the process smooth and quick. I’m forever grateful.

5.0
Verified Homeowner
Manvel, TX, on Jun 11, 2022

Overall pretty smooth process. Closing officer was great!

4.9
Verified Homeowner
Tomball, TX, on Jun 09, 2022

[name removed] was very nice and knowledgeable!

5.0
Verified Homeowner
Baytown, TX, on Jun 09, 2022

She was awesome!!! Pleasure to work with!!!.. made everything easy!!!

5.0
Verified Homeowner
Baytown, TX, on Jun 06, 2022

Thank you [name removed] for such a smooth closing process of our new home purchase.

5.0
Verified Homeowner
Cleveland, TX, on Jun 04, 2022

[Translated from ES] It was a very satisfying experience and very fast. I recommend [name removed] [name removed], they help you with everything you need, thank you very much.

5.0
Verified Homeowner
La Porte, TX, on May 21, 2022

Truly a fantastic experience from start to finish!

5.0
Verified Homeowner
Baytown, TX, on May 16, 2022

It’s was a pleasant experience

5.0
Verified Homeowner
Manvel, TX, on May 13, 2022

[name removed] , was very profesional and explain everything about the process of closing , we have a fast and friendly experience

5.0
Verified Homeowner
La Porte, TX, on May 11, 2022

Other than the closing office running 30 minutes behind schedule it was a good expereince.

4.4
Verified Homeowner
Manvel, TX, on May 05, 2022

Closer was excellent.

5.0
Verified Homeowner
Tomball, TX, on Apr 30, 2022

great job, very professional

5.0
Verified Homeowner
La Porte, TX, on Apr 25, 2022

Ensure people know where they’ll need to travel to for closing. Ask if they’d prefer someone to come out to them. Didn’t know it was an option until we tried to reschedule. The paperwork took a very long time.

4.1
Verified Homeowner
Tomball, TX, on Apr 19, 2022

Best experience ever, it was so easy!

5.0
Verified Homeowner
Katy, TX, on Mar 24, 2022

Everyone was great!!

5.0
Verified Homeowner
Baytown, TX, on Mar 23, 2022

[Translated from ES] excellent closing

5.0
Verified Homeowner
Livingston, TX, on Mar 23, 2022

[name removed] that had me sign documents seemed like she had an attitude the whole time . Didn’t even say much

3.0
Verified Homeowner
Livingston, TX, on Feb 19, 2022

It would have been better if a real employee of the company would have been at the closing so that I could ask somewhat thorough questions of him/her. Just a notary was not sufficient for me.

3.8
Verified Homeowner
Katy, TX, on Feb 18, 2022

Great and easy closing handled by professionals. Thank you.

5.0
Verified Homeowner
Baytown, TX, on Feb 15, 2022

Great experience. Customer friendly.

5.0
Verified Homeowner
Cypress, TX, on Feb 13, 2022

Really great service and I was really happy with my experience

4.2
Verified Homeowner
Tomball, TX, on Feb 08, 2022

Prompt and diligent

5.0
Verified Homeowner
Tomball, TX, on Feb 04, 2022

We are very happy that although we were 40 minutes early, we weren't told we had to come back at our appointed time. We're pleased that our room was promptly prepared for us. It was a stress free experience.

5.0
Verified Homeowner
Katy, TX, on Jan 13, 2022

Our experience with First American's Settlement was great! They were friendly knowledgeable and the process was fast and easy. Will most definitely recommend them!

5.0
Verified Homeowner
La Porte , TX, on Jan 11, 2022

Thank you for the smooth and friendly service. First American is about an hour drive from my house but it was certainly worth the drive.

5.0
Verified Homeowner
La Porte, TX, on Jan 05, 2022

After we closed on our home we were told to wait about 20 minutes for the keys they need to confirm funding. After waiting an hour and a half no one said anything. [name removed] finally came to bring someone else keys she said she was still waiting on funding, I called my realor and she called the broker and they stated we were funded early that morning and an email was sent saying they did not need anything else from us. [name removed] did not come back out I went looking for her and was told I could not come to the back, others new we had been waiting and the conversation began to get loud. [name removed] came out and stated she had the funding but as waiting for a mechanical lean... we closed on a new Beazer home. She refused to give us the keys and stated she was emailing someone for a response about the lean. Long story short we did not need to sign a mechanical lean. [name removed] could have crossed checked the information or she could have talked to her team to see if they ever had this issue. Customer service should have been to resolve the issue instead of letting us just continue to sit there. When we finally got the keys she did not explain anything to us like she explained to all the other people who came in after us. Fortunately I was listening so I knew a little bit. Our home purchase should have been joyful ending with pictures of us getting our keys. None of that happened, we felt attacked and embarrassed in front of the other buyers because we did not have a private space to find out what was going on. We were angry and hurt and I feel like anyone in that office could have stepped up to assist [name removed] with the process so that we could have had a positive experience. Even the lady who walked us through the paperwork could have came back to see why we were still there. No one cared! 3 hours after the paperwork was signed to get the keys is unacceptable.

2.4
Verified Homeowner
Katy, TX, on Dec 20, 2021

[Translated from ES] Thank you very much for your support, all the staff very thank me for service

5.0
Verified Homeowner
Willis, TX, on Nov 16, 2021

I was very impressed with my services that I was given at my closing My rep was truly nice and very patient with me during the process I was truly grateful for her services

5.0
Verified Homeowner
Katy, TX, on Nov 15, 2021

Everyone did a great job! I am very happy.

5.0
Verified Homeowner
Rosenberg, TX, on Nov 12, 2021

My agent was a joy during the process, we were laughing and she was very personable!

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet