Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

York Centre Escrow

532 Customer Reviews Completed Jul 2020 - Jan 2022

First American Title - Texas << Houston

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.7

The Closing Experience

4.8

Overall

4.7

Company Profile

First American Title - Texas logo
First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Katy, TX, on Jan 13, 2022

Our experience with First American's Settlement was great! They were friendly knowledgeable and the process was fast and easy. Will most definitely recommend them!

5.0
Verified Homeowner
La Porte , TX, on Jan 11, 2022

Thank you for the smooth and friendly service. First American is about an hour drive from my house but it was certainly worth the drive.

5.0
Verified Homeowner
La Porte, TX, on Jan 05, 2022

After we closed on our home we were told to wait about 20 minutes for the keys they need to confirm funding. After waiting an hour and a half no one said anything. [name removed] finally came to bring someone else keys she said she was still waiting on funding, I called my realor and she called the broker and they stated we were funded early that morning and an email was sent saying they did not need anything else from us. [name removed] did not come back out I went looking for her and was told I could not come to the back, others new we had been waiting and the conversation began to get loud. [name removed] came out and stated she had the funding but as waiting for a mechanical lean... we closed on a new Beazer home. She refused to give us the keys and stated she was emailing someone for a response about the lean. Long story short we did not need to sign a mechanical lean. [name removed] could have crossed checked the information or she could have talked to her team to see if they ever had this issue. Customer service should have been to resolve the issue instead of letting us just continue to sit there. When we finally got the keys she did not explain anything to us like she explained to all the other people who came in after us. Fortunately I was listening so I knew a little bit. Our home purchase should have been joyful ending with pictures of us getting our keys. None of that happened, we felt attacked and embarrassed in front of the other buyers because we did not have a private space to find out what was going on. We were angry and hurt and I feel like anyone in that office could have stepped up to assist [name removed] with the process so that we could have had a positive experience. Even the lady who walked us through the paperwork could have came back to see why we were still there. No one cared! 3 hours after the paperwork was signed to get the keys is unacceptable.

2.4
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Katy, TX, on Dec 20, 2021

[Translated from ES] Thank you very much for your support, all the staff very thank me for service

5.0
Verified Homeowner
Willis, TX, on Nov 16, 2021

I was very impressed with my services that I was given at my closing My rep was truly nice and very patient with me during the process I was truly grateful for her services

5.0
Verified Homeowner
Katy, TX, on Nov 15, 2021

Everyone did a great job! I am very happy.

5.0
Verified Homeowner
Rosenberg, TX, on Nov 12, 2021

My agent was a joy during the process, we were laughing and she was very personable!

5.0
Verified Homeowner
Katy, TX, on Nov 08, 2021

[Translated from ES] We are extremely grateful to the person who helped us! He was very professional and above all very kind! Thank you!!!!!

5.0
Verified Homeowner
Katy, TX, on Oct 13, 2021

We are delighted working with First American Title and [name removed]. The process went so smoothly and [name removed] did a great job and explained the purpose of each document clearly. [name removed] was communicated well with all appointment schedules, we definitely recommend First American Title and [name removed] to everyone.

5.0
Verified Homeowner
Manvel, TX, on Oct 09, 2021

[name removed] was amazing!!! She was so helpful and eased all my worries..

5.0
Verified Homeowner
Katy, TX, on Oct 04, 2021

It was exactly what I expect, quick, fast, and no BS. Thank you!

5.0
Verified Homeowner
Tomball, TX, on Sep 30, 2021

I feel that they did a wonderful job.

5.0
Verified Homeowner
La Porte, TX, on Sep 30, 2021

It was a great experience with American Title for buying our first home!!

5.0
Verified Homeowner
Humble, TX, on Sep 28, 2021

First American Title did a fantastic job! Awesome customer service!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 29, 2021

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Tomball, TX, on Sep 20, 2021

[name removed] is an excellent team member.

5.0
Verified Homeowner
La Porte, TX, on Sep 20, 2021

There is always room for improvement, regardless on how well the company is run and/or personnel execute. Also the incorporation of new technology to ensure we keep up with the new era is encourageable.

4.5
Verified Homeowner
Katy, TX, on Sep 20, 2021

[Translated from ES] Excellent attention, excellent they explain everything very well in detail I give them a 100😀

5.0
Verified Homeowner
Humble, TX, on Aug 24, 2021

[name removed] was prompt & professional. Process was quick.

5.0
Verified Homeowner
Katy, TX, on Aug 08, 2021

It was overall a very good and smooth experience.

5.0
Verified Homeowner
Cypress, TX, on Aug 07, 2021

Please realize, I try to be as candid as possible with reviews. If the scale was 1-5, everything would be a 5. A very pleasurable experience. Thank you.

4.7
Verified Homeowner
Katy, TX, on Aug 07, 2021

Fast and informative.

5.0
Verified Homeowner
La Porte, TX, on Aug 03, 2021

The team was very professional and the experience was flawless. Outstanding job!

5.0
Verified Homeowner
Rosenberg, TX, on Jul 04, 2021

We were prepared to spend two hours or more. Being a first time home owner, we were a bit nervous on how would it go. [name removed] made it so much easier. She was friendly yet professional, caring and the subject matter expert. We loved her. With her being assigned to us, we managed to finish the closing within an hour.

5.0
Verified Homeowner
La Porte, TX, on Jun 29, 2021

The team was very informative and helpful during the whole process.

5.0
Verified Homeowner
Katy, TX, on May 03, 2021

[name removed] was very helpful and she help it me and explain it to me all the paper work i signed

5.0
Verified Homeowner
Tomball, TX, on Apr 27, 2021

My husband and I showed up to the appointment 20 minutes early but were told the person that was supposed to help us close was not available which I thought was weird. I understand I was early but I did not think 20 minutes would change things that much. We were also not informed before arriving that we were already supposed to have the wire transfer scheduled. When informing the agent I needed to start the process I was told it may take hours which started the process off on a very stressful note. After finishing the process the agent that helped us sign just gave us our booklet and left the room. We were confused as to wether or not we were supposed to leave since she left us in the room by ourselves.

3.5
Verified Homeowner
Tomball, TX, on Apr 23, 2021

Everything went great and was very well explained whenever we had a question.

5.0
Verified Homeowner
Manvel, TX, on Apr 21, 2021

I was very delighted, the signing went by really fast and the was very clear and informative about every document I had to sign. We had a minor issue with funding; however, they were still able to give me my keys to my house.

5.0
Verified Homeowner
Katy, TX, on Apr 14, 2021

Thorough and highly professional & even came with breakfast bar. Thank you for your consideration and your professionalism.

5.0
Verified Homeowner
Conroe, TX, on Apr 11, 2021

I am happy with the settlement, representative provided fast response and professional services.

4.9
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Katy, TX, on Jan 13, 2022

Our experience with First American's Settlement was great! They were friendly knowledgeable and the process was fast and easy. Will most definitely recommend them!

5.0
Verified Homeowner
La Porte , TX, on Jan 11, 2022

Thank you for the smooth and friendly service. First American is about an hour drive from my house but it was certainly worth the drive.

5.0
Verified Homeowner
La Porte, TX, on Jan 05, 2022

After we closed on our home we were told to wait about 20 minutes for the keys they need to confirm funding. After waiting an hour and a half no one said anything. [name removed] finally came to bring someone else keys she said she was still waiting on funding, I called my realor and she called the broker and they stated we were funded early that morning and an email was sent saying they did not need anything else from us. [name removed] did not come back out I went looking for her and was told I could not come to the back, others new we had been waiting and the conversation began to get loud. [name removed] came out and stated she had the funding but as waiting for a mechanical lean... we closed on a new Beazer home. She refused to give us the keys and stated she was emailing someone for a response about the lean. Long story short we did not need to sign a mechanical lean. [name removed] could have crossed checked the information or she could have talked to her team to see if they ever had this issue. Customer service should have been to resolve the issue instead of letting us just continue to sit there. When we finally got the keys she did not explain anything to us like she explained to all the other people who came in after us. Fortunately I was listening so I knew a little bit. Our home purchase should have been joyful ending with pictures of us getting our keys. None of that happened, we felt attacked and embarrassed in front of the other buyers because we did not have a private space to find out what was going on. We were angry and hurt and I feel like anyone in that office could have stepped up to assist [name removed] with the process so that we could have had a positive experience. Even the lady who walked us through the paperwork could have came back to see why we were still there. No one cared! 3 hours after the paperwork was signed to get the keys is unacceptable.

2.4
Verified Homeowner
Katy, TX, on Dec 20, 2021

[Translated from ES] Thank you very much for your support, all the staff very thank me for service

5.0
Verified Homeowner
Willis, TX, on Nov 16, 2021

I was very impressed with my services that I was given at my closing My rep was truly nice and very patient with me during the process I was truly grateful for her services

5.0
Verified Homeowner
Katy, TX, on Nov 15, 2021

Everyone did a great job! I am very happy.

5.0
Verified Homeowner
Rosenberg, TX, on Nov 12, 2021

My agent was a joy during the process, we were laughing and she was very personable!

5.0
Verified Homeowner
Katy, TX, on Nov 08, 2021

[Translated from ES] We are extremely grateful to the person who helped us! He was very professional and above all very kind! Thank you!!!!!

5.0
Verified Homeowner
Katy, TX, on Oct 13, 2021

We are delighted working with First American Title and [name removed]. The process went so smoothly and [name removed] did a great job and explained the purpose of each document clearly. [name removed] was communicated well with all appointment schedules, we definitely recommend First American Title and [name removed] to everyone.

5.0
Verified Homeowner
Manvel, TX, on Oct 09, 2021

[name removed] was amazing!!! She was so helpful and eased all my worries..

5.0
Verified Homeowner
Katy, TX, on Oct 04, 2021

It was exactly what I expect, quick, fast, and no BS. Thank you!

5.0
Verified Homeowner
Tomball, TX, on Sep 30, 2021

I feel that they did a wonderful job.

5.0
Verified Homeowner
La Porte, TX, on Sep 30, 2021

It was a great experience with American Title for buying our first home!!

5.0
Verified Homeowner
Humble, TX, on Sep 28, 2021

First American Title did a fantastic job! Awesome customer service!

5.0
Verified Homeowner
Tomball, TX, on Sep 20, 2021

[name removed] is an excellent team member.

5.0
Verified Homeowner
La Porte, TX, on Sep 20, 2021

There is always room for improvement, regardless on how well the company is run and/or personnel execute. Also the incorporation of new technology to ensure we keep up with the new era is encourageable.

4.5
Verified Homeowner
Katy, TX, on Sep 20, 2021

[Translated from ES] Excellent attention, excellent they explain everything very well in detail I give them a 100😀

5.0
Verified Homeowner
Humble, TX, on Aug 24, 2021

[name removed] was prompt & professional. Process was quick.

5.0
Verified Homeowner
Katy, TX, on Aug 08, 2021

It was overall a very good and smooth experience.

5.0
Verified Homeowner
Cypress, TX, on Aug 07, 2021

Please realize, I try to be as candid as possible with reviews. If the scale was 1-5, everything would be a 5. A very pleasurable experience. Thank you.

4.7
Verified Homeowner
Katy, TX, on Aug 07, 2021

Fast and informative.

5.0
Verified Homeowner
La Porte, TX, on Aug 03, 2021

The team was very professional and the experience was flawless. Outstanding job!

5.0
Verified Homeowner
Rosenberg, TX, on Jul 04, 2021

We were prepared to spend two hours or more. Being a first time home owner, we were a bit nervous on how would it go. [name removed] made it so much easier. She was friendly yet professional, caring and the subject matter expert. We loved her. With her being assigned to us, we managed to finish the closing within an hour.

5.0
Verified Homeowner
La Porte, TX, on Jun 29, 2021

The team was very informative and helpful during the whole process.

5.0
Verified Homeowner
Katy, TX, on May 03, 2021

[name removed] was very helpful and she help it me and explain it to me all the paper work i signed

5.0
Verified Homeowner
Tomball, TX, on Apr 27, 2021

My husband and I showed up to the appointment 20 minutes early but were told the person that was supposed to help us close was not available which I thought was weird. I understand I was early but I did not think 20 minutes would change things that much. We were also not informed before arriving that we were already supposed to have the wire transfer scheduled. When informing the agent I needed to start the process I was told it may take hours which started the process off on a very stressful note. After finishing the process the agent that helped us sign just gave us our booklet and left the room. We were confused as to wether or not we were supposed to leave since she left us in the room by ourselves.

3.5
Verified Homeowner
Tomball, TX, on Apr 23, 2021

Everything went great and was very well explained whenever we had a question.

5.0
Verified Homeowner
Manvel, TX, on Apr 21, 2021

I was very delighted, the signing went by really fast and the was very clear and informative about every document I had to sign. We had a minor issue with funding; however, they were still able to give me my keys to my house.

5.0
Verified Homeowner
Katy, TX, on Apr 14, 2021

Thorough and highly professional & even came with breakfast bar. Thank you for your consideration and your professionalism.

5.0
Verified Homeowner
Conroe, TX, on Apr 11, 2021

I am happy with the settlement, representative provided fast response and professional services.

4.9
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet