Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

York Centre Escrow

469 Customer Reviews Completed Apr 2020 - Sep 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.7

The Closing Experience

4.8

Overall

4.7

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Tomball, TX, on Sep 20, 2021

[name removed] is an excellent team member.

5.0
Verified Homeowner
La Porte, TX, on Sep 20, 2021

There is always room for improvement, regardless on how well the company is run and/or personnel execute. Also the incorporation of new technology to ensure we keep up with the new era is encourageable.

4.5
Verified Homeowner
Katy, TX, on Sep 20, 2021

[Translated from ES] Excellent attention, excellent they explain everything very well in detail I give them a 100😀

5.0
Verified Homeowner
Humble, TX, on Aug 24, 2021

[name removed] was prompt & professional. Process was quick.

5.0
Verified Homeowner
Katy, TX, on Aug 08, 2021

It was overall a very good and smooth experience.

5.0
Verified Homeowner
Cypress, TX, on Aug 07, 2021

Please realize, I try to be as candid as possible with reviews. If the scale was 1-5, everything would be a 5. A very pleasurable experience. Thank you.

4.7
Verified Homeowner
Katy, TX, on Aug 07, 2021

Fast and informative.

5.0
Verified Homeowner
La Porte, TX, on Aug 03, 2021

The team was very professional and the experience was flawless. Outstanding job!

5.0
Verified Homeowner
Rosenberg, TX, on Jul 04, 2021

We were prepared to spend two hours or more. Being a first time home owner, we were a bit nervous on how would it go. [name removed] made it so much easier. She was friendly yet professional, caring and the subject matter expert. We loved her. With her being assigned to us, we managed to finish the closing within an hour.

5.0
Verified Homeowner
La Porte, TX, on Jun 29, 2021

The team was very informative and helpful during the whole process.

5.0
Verified Homeowner
Katy, TX, on May 03, 2021

[name removed] was very helpful and she help it me and explain it to me all the paper work i signed

5.0
Verified Homeowner
Tomball, TX, on Apr 27, 2021

My husband and I showed up to the appointment 20 minutes early but were told the person that was supposed to help us close was not available which I thought was weird. I understand I was early but I did not think 20 minutes would change things that much. We were also not informed before arriving that we were already supposed to have the wire transfer scheduled. When informing the agent I needed to start the process I was told it may take hours which started the process off on a very stressful note. After finishing the process the agent that helped us sign just gave us our booklet and left the room. We were confused as to wether or not we were supposed to leave since she left us in the room by ourselves.

3.5
Verified Homeowner
Tomball, TX, on Apr 23, 2021

Everything went great and was very well explained whenever we had a question.

5.0
Verified Homeowner
Manvel, TX, on Apr 21, 2021

I was very delighted, the signing went by really fast and the was very clear and informative about every document I had to sign. We had a minor issue with funding; however, they were still able to give me my keys to my house.

5.0
Verified Homeowner
Katy, TX, on Apr 14, 2021

Thorough and highly professional & even came with breakfast bar. Thank you for your consideration and your professionalism.

5.0
Verified Homeowner
Conroe, TX, on Apr 11, 2021

I am happy with the settlement, representative provided fast response and professional services.

4.9
Verified Homeowner
Tomball, TX, on Apr 09, 2021

Very professional

4.9
Verified Homeowner
Katy, TX, on Apr 09, 2021

very delighted with the services I received

5.0
Verified Homeowner
Baytown, TX, on Apr 04, 2021

Excellent experience! They made the process very easy!

5.0
Verified Homeowner
Conroe, TX, on Apr 02, 2021

The person who was in charge of our closing was very brief and at no time did she make us feel excited to be at such an important moment in our lives. It seems that she was in a hurry to get rid of us and everything was very cold and without the excitement that such an important moment entails. Buying a house is a very important event in the life of a couple like us and we would definitely never recommend closing with this company.

3.3
Verified Homeowner
Katy, TX, on Mar 30, 2021

[name removed] was my loan rep and she is the best. She kept me in the loop on everything and made sure that I understood what I was signing. Due to my disability, I had to keep my mother in the loop and needed her to work with the lender on anything they needed me to submit. They were all fine with that request and never made me feel incompetent.

5.0
Verified Homeowner
Tomball, TX, on Mar 30, 2021

The whole experience was great! At no time was I unclear about the process or the next steps. I really appreciate that everything was explained clearly and concisely. The entire team was also very professional.

5.0
Verified Homeowner
La Porte, TX, on Mar 28, 2021

Very smooth process, [name removed] was extremely helpful and explained everything to us. We can’t thank you enough!

5.0
Verified Homeowner
Katy, TX, on Mar 27, 2021

Very friendly and knowledgeable

5.0
Verified Homeowner
Katy, TX, on Mar 26, 2021

I was super delighted the First American Title has handled the whole process starting from setting up time with me till handing over the keys. Everything was on time and communication was prompt. Keep up the good work team, because customer service is the key differentiator for any organization to grow!! Keep it up!

5.0
Verified Homeowner
Hockley, TX, on Mar 22, 2021

THANK YOU, EVERYTHING WAS UNDERSTOOD

5.0
Verified Homeowner
Hockley, TX, on Mar 14, 2021

[name removed] was friendly, responsive, hands-on, and provided exceptional customer service throughout the process.

5.0
Verified Homeowner
Tomball, TX, on Mar 10, 2021

NA

4.5
Verified Homeowner
Katy, TX, on Mar 08, 2021

Great experience n very good communication threw the whole process

5.0
Verified Homeowner
Katy, TX, on Mar 02, 2021

Our wonderful experience is really acknowledging them. We were treated with kindness and promptness, a lot of pressure and clarified all the doubts that I had with very good treatment. I really recommend them and they have very good customer service for [name removed].

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Tomball, TX, on Sep 20, 2021

[name removed] is an excellent team member.

5.0
Verified Homeowner
La Porte, TX, on Sep 20, 2021

There is always room for improvement, regardless on how well the company is run and/or personnel execute. Also the incorporation of new technology to ensure we keep up with the new era is encourageable.

4.5
Verified Homeowner
Katy, TX, on Sep 20, 2021

[Translated from ES] Excellent attention, excellent they explain everything very well in detail I give them a 100😀

5.0
Verified Homeowner
Humble, TX, on Aug 24, 2021

[name removed] was prompt & professional. Process was quick.

5.0
Verified Homeowner
Katy, TX, on Aug 08, 2021

It was overall a very good and smooth experience.

5.0
Verified Homeowner
Cypress, TX, on Aug 07, 2021

Please realize, I try to be as candid as possible with reviews. If the scale was 1-5, everything would be a 5. A very pleasurable experience. Thank you.

4.7
Verified Homeowner
Katy, TX, on Aug 07, 2021

Fast and informative.

5.0
Verified Homeowner
La Porte, TX, on Aug 03, 2021

The team was very professional and the experience was flawless. Outstanding job!

5.0
Verified Homeowner
Rosenberg, TX, on Jul 04, 2021

We were prepared to spend two hours or more. Being a first time home owner, we were a bit nervous on how would it go. [name removed] made it so much easier. She was friendly yet professional, caring and the subject matter expert. We loved her. With her being assigned to us, we managed to finish the closing within an hour.

5.0
Verified Homeowner
La Porte, TX, on Jun 29, 2021

The team was very informative and helpful during the whole process.

5.0
Verified Homeowner
Katy, TX, on May 03, 2021

[name removed] was very helpful and she help it me and explain it to me all the paper work i signed

5.0
Verified Homeowner
Tomball, TX, on Apr 27, 2021

My husband and I showed up to the appointment 20 minutes early but were told the person that was supposed to help us close was not available which I thought was weird. I understand I was early but I did not think 20 minutes would change things that much. We were also not informed before arriving that we were already supposed to have the wire transfer scheduled. When informing the agent I needed to start the process I was told it may take hours which started the process off on a very stressful note. After finishing the process the agent that helped us sign just gave us our booklet and left the room. We were confused as to wether or not we were supposed to leave since she left us in the room by ourselves.

3.5
Verified Homeowner
Tomball, TX, on Apr 23, 2021

Everything went great and was very well explained whenever we had a question.

5.0
Verified Homeowner
Manvel, TX, on Apr 21, 2021

I was very delighted, the signing went by really fast and the was very clear and informative about every document I had to sign. We had a minor issue with funding; however, they were still able to give me my keys to my house.

5.0
Verified Homeowner
Katy, TX, on Apr 14, 2021

Thorough and highly professional & even came with breakfast bar. Thank you for your consideration and your professionalism.

5.0
Verified Homeowner
Conroe, TX, on Apr 11, 2021

I am happy with the settlement, representative provided fast response and professional services.

4.9
Verified Homeowner
Tomball, TX, on Apr 09, 2021

Very professional

4.9
Verified Homeowner
Katy, TX, on Apr 09, 2021

very delighted with the services I received

5.0
Verified Homeowner
Baytown, TX, on Apr 04, 2021

Excellent experience! They made the process very easy!

5.0
Verified Homeowner
Conroe, TX, on Apr 02, 2021

The person who was in charge of our closing was very brief and at no time did she make us feel excited to be at such an important moment in our lives. It seems that she was in a hurry to get rid of us and everything was very cold and without the excitement that such an important moment entails. Buying a house is a very important event in the life of a couple like us and we would definitely never recommend closing with this company.

3.3
Verified Homeowner
Katy, TX, on Mar 30, 2021

[name removed] was my loan rep and she is the best. She kept me in the loop on everything and made sure that I understood what I was signing. Due to my disability, I had to keep my mother in the loop and needed her to work with the lender on anything they needed me to submit. They were all fine with that request and never made me feel incompetent.

5.0
Verified Homeowner
Tomball, TX, on Mar 30, 2021

The whole experience was great! At no time was I unclear about the process or the next steps. I really appreciate that everything was explained clearly and concisely. The entire team was also very professional.

5.0
Verified Homeowner
La Porte, TX, on Mar 28, 2021

Very smooth process, [name removed] was extremely helpful and explained everything to us. We can’t thank you enough!

5.0
Verified Homeowner
Katy, TX, on Mar 27, 2021

Very friendly and knowledgeable

5.0
Verified Homeowner
Katy, TX, on Mar 26, 2021

I was super delighted the First American Title has handled the whole process starting from setting up time with me till handing over the keys. Everything was on time and communication was prompt. Keep up the good work team, because customer service is the key differentiator for any organization to grow!! Keep it up!

5.0
Verified Homeowner
Hockley, TX, on Mar 22, 2021

THANK YOU, EVERYTHING WAS UNDERSTOOD

5.0
Verified Homeowner
Hockley, TX, on Mar 14, 2021

[name removed] was friendly, responsive, hands-on, and provided exceptional customer service throughout the process.

5.0
Verified Homeowner
Tomball, TX, on Mar 10, 2021

NA

4.5
Verified Homeowner
Katy, TX, on Mar 08, 2021

Great experience n very good communication threw the whole process

5.0
Verified Homeowner
Katy, TX, on Mar 02, 2021

Our wonderful experience is really acknowledging them. We were treated with kindness and promptness, a lot of pressure and clarified all the doubts that I had with very good treatment. I really recommend them and they have very good customer service for [name removed].

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet