Top Homebuilder Ratings & Reviews

Irvine Pacific

Helena

1 Homeowner Reviews Completed Feb 2019 - Nov 2022

Overall Satisfaction

4.6
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jul 23, 2017

[translated from ZH-CN] The house is very good

4.5
Verified Homeowner
Irvine, on May 20, 2018

They response very quickly, help me to set up appointments.

4.6
Verified Homeowner
Irvine, on Jul 11, 2018

Outstanding job on delivery and follow through

5.0
Verified Homeowner
Irvine, CA, on Jul 08, 2017

The price of home is higher than I expected

3.6
Verified Homeowner
Irvine, on Mar 24, 2018

The builder representative (his name [removed]) has been always responsive, helpful, knowledgeable, and considerate. Highly recommend!

5.0
Verified Homeowner
Irvine, on Jul 06, 2018

Location

5.0
Verified Homeowner
Irvine, CA, on Jun 28, 2017

The quality of workmanship and material is very bad by a reputed builder like [removed] [removed]. There are so many things in the home that needs a second look and re-work. Everyday we discover new issues and now we are at a point on how many service requests do we keep raising. To name a few.. Garage door had issues, Toilets have issues, Kitchen hood has button light not working, Stucco has so many cracks being formed which makes me really doubt on the quality of material used or the workmanship carelessly did there job, sorry to say. Every detail in the model home was upto the mark, buy then why wasn't the same maintained when it came to building my home? I feel the home was also rushed to be built. It is also sad to hear from the [removed] [removed] Customer Service on some issues that this is normal and is with in the threshold of error and nothing can be done, really really bad.

3.4
Verified Homeowner
Irvine, on Dec 10, 2017

So far everything was done to perfection with attention to detail. This builder uses great quality supplies and follow through on fixing small things has been seamless.

5.0
Verified Homeowner
Irvine, on May 11, 2018

Very efficient builder

4.2
Verified Homeowner
Irvine, CA, on Jun 18, 2017

they are just great

5.0
Verified Homeowner
Irvine, on Nov 17, 2017

The follow ups have been great although there are quite a few small issues here and there. Overall, I think they did a great job

4.6
Verified Homeowner
Irvine, on Apr 24, 2018

Quslity

4.9
Verified Homeowner
Irvine, CA, on Jun 13, 2017

Purely based on my experience with the team

4.4
Verified Homeowner
Irvine, on Nov 14, 2017

There defects with some of the parts in the home.

4.5
Verified Homeowner
Irvine, on Apr 08, 2018

Quality home and workmanship, excellent value, outstanding customer service and willing to go the extra mile to exceed my expectation.

5.0
Verified Homeowner
Irvine, CA, on Jun 11, 2017

Satisfied

5.0
Verified Homeowner
Irvine, on Nov 13, 2017

Good Customer service

4.5
Verified Homeowner
Irvine, on Mar 16, 2018

High build quality of home, exceptional maintenance and service after purchase of home.

3.9
Verified Homeowner
Irvine, CA, on May 23, 2017

Numerous small issues after move in. Sloppy craftsmanship.

3.9
Verified Homeowner
Irvine, on Nov 07, 2017

The quality of work and material is not absolutely worth for the price of the home. There were many issues when i moved in. Now i says i see joints loosening up leaving a crack look on the walls.

4.7
Verified Homeowner
Irvine, on Mar 08, 2018

Good quality and excellent customer service

4.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jul 23, 2017

[translated from ZH-CN] The house is very good

4.5
Verified Homeowner
Irvine, CA, on Jul 08, 2017

The price of home is higher than I expected

3.6
Verified Homeowner
Irvine, CA, on Jun 28, 2017

The quality of workmanship and material is very bad by a reputed builder like [removed] [removed]. There are so many things in the home that needs a second look and re-work. Everyday we discover new issues and now we are at a point on how many service requests do we keep raising. To name a few.. Garage door had issues, Toilets have issues, Kitchen hood has button light not working, Stucco has so many cracks being formed which makes me really doubt on the quality of material used or the workmanship carelessly did there job, sorry to say. Every detail in the model home was upto the mark, buy then why wasn't the same maintained when it came to building my home? I feel the home was also rushed to be built. It is also sad to hear from the [removed] [removed] Customer Service on some issues that this is normal and is with in the threshold of error and nothing can be done, really really bad.

3.4
Verified Homeowner
Irvine, CA, on Jun 18, 2017

they are just great

5.0
Verified Homeowner
Irvine, CA, on Jun 13, 2017

Purely based on my experience with the team

4.4
Verified Homeowner
Irvine, CA, on Jun 11, 2017

Satisfied

5.0
Verified Homeowner
Irvine, CA, on May 23, 2017

Numerous small issues after move in. Sloppy craftsmanship.

3.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on May 20, 2018

They response very quickly, help me to set up appointments.

4.6
Verified Homeowner
Irvine, on Mar 24, 2018

The builder representative (his name [removed]) has been always responsive, helpful, knowledgeable, and considerate. Highly recommend!

5.0
Verified Homeowner
Irvine, on Dec 10, 2017

So far everything was done to perfection with attention to detail. This builder uses great quality supplies and follow through on fixing small things has been seamless.

5.0
Verified Homeowner
Irvine, on Nov 17, 2017

The follow ups have been great although there are quite a few small issues here and there. Overall, I think they did a great job

4.6
Verified Homeowner
Irvine, on Nov 14, 2017

There defects with some of the parts in the home.

4.5
Verified Homeowner
Irvine, on Nov 13, 2017

Good Customer service

4.5
Verified Homeowner
Irvine, on Nov 07, 2017

The quality of work and material is not absolutely worth for the price of the home. There were many issues when i moved in. Now i says i see joints loosening up leaving a crack look on the walls.

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jul 11, 2018

Outstanding job on delivery and follow through

5.0
Verified Homeowner
Irvine, on Jul 06, 2018

Location

5.0
Verified Homeowner
Irvine, on May 11, 2018

Very efficient builder

4.2
Verified Homeowner
Irvine, on Apr 24, 2018

Quslity

4.9
Verified Homeowner
Irvine, on Apr 08, 2018

Quality home and workmanship, excellent value, outstanding customer service and willing to go the extra mile to exceed my expectation.

5.0
Verified Homeowner
Irvine, on Mar 16, 2018

High build quality of home, exceptional maintenance and service after purchase of home.

3.9
Verified Homeowner
Irvine, on Mar 08, 2018

Good quality and excellent customer service

4.9
Verified Homeowner