Top Homebuilder Ratings & Reviews

Irvine Pacific

Lago

65 Homeowner Reviews Completed Jun 2020 - Dec 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

5.0

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile



Families who desire comfort and connection will feel beautifully at home at Lago. Great Rooms with standard panoramic doors to maximize natural lighting offer a gathering space to enjoy movies together, play dates with friends and piano practice. First-floor bedrooms can serve as guest suites or teen bedrooms, while large walk-in closets in the master bedrooms offer ample space for organization and storage. Lago is conveniently located across from private resort amenities at  Crestview Park.


Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 07, 2021

[name removed] is really professional and really cares about our experience.

5.0
Verified Homeowner
Irvine, on Apr 01, 2021

Very like

5.0
Verified Homeowner
Irvine, CA, on Dec 01, 2021

Many issues (floor, cabinet, electrical outlets, lights, paints, ...) after moving in.

3.0
Verified Homeowner
Irvine, on Dec 18, 2020

[name removed] is very patient, professional, knowledgeable, detailed-oriented, and most of all, has a caring heart for his clients.

5.0
Verified Homeowner
Irvine, on Mar 31, 2021

Sales team [name removed] and [name removed] and Customer service [name removed] are fantastic! They are patient, professional, effecient, detailed, and knowlegeable. They are the best!

5.0
Verified Homeowner
Irvine, CA, on Nov 11, 2021

As a buyer utilizing a non-traditional, VA loan, [name removed] was instrumental in helping us identify that a new Irvine Pacific home could be in our future. While in the research phase, [name removed] went above and beyond by providing us with a sample of the full purchase agreement and associated VA addendums (which some other communities omitted and told me were unavailable) and answered all of the questions we had about the process and associated timelines. He did all of this prior to even seeing a preapproval letter from us. Throughout the build process, he kept us updated and graciously accompanied us to many site visits. When delays came up, he provided detailed information and set proper expectations --- we felt like we were well-informed and looked after despite the COVID-related hiccups. The orientation, inspection, and move-in process went smoother than we expected because [name removed] is on top of his game. He was thorough during the orientation and walk-through process, while remaining efficient to ensure that we still had time to address my questions and/or concerns. We appreciate how knowledgeable he is about these homes and his ability to answer our questions in both a layman's and technical matter, depending on how deep we wanted to delve into things. Ultimately the thing we've appreciated the most through this process is the post-sales support provided by [name removed] and his team. It's easy to have a good experience and recommend a company when everything goes smoothly, but in our opinion, the best measure of an organization is how they respond when issues arise. We are happy to say that the experience so far with all of our post-sale repairs has been overwhelmingly positive and we credit that to [name removed]. He is resourceful, extremely well-organized, and stays on top of pending issues. A good example of this is seeing him in the community as we are returning/leaving our residence - he remembers what repairs/scheduled appointments we have pending, as though he had just gone over all of the pending matters in the community that morning. [name removed] is also someone I would like to recognize. He is quick to return phone calls and has been resourceful in thoroughly answering any questions I've emailed to him.

5.0
Verified Homeowner
Irvine, on Sep 24, 2020

Pretty amazing the wonderful warranty services and customer care!

5.0
Verified Homeowner
Irvine, on Jan 05, 2021

We enjoy the post-home ownership experience and having on site support whenever issues arise. We find that the support staff have great knowledge about the home and how it was constructed and all the products used to construct the home and that experience is very valuable.

4.7
Verified Homeowner
Irvine, CA, on Sep 16, 2021

irvine paficic is very detailed and customer care is the best

4.7
Verified Homeowner
Irvine, on Apr 14, 2020

My wife and I have loved the extremely detailed, diligent, and professional care and follow-up from every member of the Irvine Pacific team with whom we have interacted with since Day 1 of our experience. Even 1 year after the close of escrow, the IP team continues to respond to our inquires as quickly as when we first signed the LOI.

5.0
Verified Homeowner
Irvine, on Aug 30, 2020

I would like to recommend the warranty service team but the applications are not in good quality which makes me pretty dissatisfied.

4.2
Verified Homeowner
Irvine, CA, on Aug 16, 2021

Everything is perfect except the closing date, which is one day behind due to some document issue.

5.0
Verified Homeowner
Irvine, on Mar 16, 2020

Best location

4.3
Verified Homeowner
Irvine, on Jun 16, 2020

excellent quality and quick responses.

4.9
Verified Homeowner
Irvine, CA, on Jul 23, 2021

Like

5.0
Verified Homeowner
Irvine, on Aug 26, 2019

The prompt, thorough, and personal follow-through by all Irvine Pacific staff.

5.0
Verified Homeowner
Irvine, on Jan 13, 2020

Customer service [name removed] is so nice and responsible during the house walk through.

5.0
Verified Homeowner
Irvine, CA, on Jul 13, 2021

I like about Convenience of Move-In Ready on time. Great sales team and customer service.

5.0
Verified Homeowner
Irvine, on Dec 04, 2018

The Customer Care Representative [removed] is great. he help us a lot

5.0
Verified Homeowner
Irvine, on Jul 03, 2019

house quality is good and customer service [removed] help up a lot.

4.9
Verified Homeowner
Irvine, CA, on Jul 05, 2021

Move in date was postponed twice but otherwise very good customer service.

4.8
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Dec 01, 2021

Many issues (floor, cabinet, electrical outlets, lights, paints, ...) after moving in.

3.0
Verified Homeowner
Irvine, CA, on Nov 11, 2021

As a buyer utilizing a non-traditional, VA loan, [name removed] was instrumental in helping us identify that a new Irvine Pacific home could be in our future. While in the research phase, [name removed] went above and beyond by providing us with a sample of the full purchase agreement and associated VA addendums (which some other communities omitted and told me were unavailable) and answered all of the questions we had about the process and associated timelines. He did all of this prior to even seeing a preapproval letter from us. Throughout the build process, he kept us updated and graciously accompanied us to many site visits. When delays came up, he provided detailed information and set proper expectations --- we felt like we were well-informed and looked after despite the COVID-related hiccups. The orientation, inspection, and move-in process went smoother than we expected because [name removed] is on top of his game. He was thorough during the orientation and walk-through process, while remaining efficient to ensure that we still had time to address my questions and/or concerns. We appreciate how knowledgeable he is about these homes and his ability to answer our questions in both a layman's and technical matter, depending on how deep we wanted to delve into things. Ultimately the thing we've appreciated the most through this process is the post-sales support provided by [name removed] and his team. It's easy to have a good experience and recommend a company when everything goes smoothly, but in our opinion, the best measure of an organization is how they respond when issues arise. We are happy to say that the experience so far with all of our post-sale repairs has been overwhelmingly positive and we credit that to [name removed]. He is resourceful, extremely well-organized, and stays on top of pending issues. A good example of this is seeing him in the community as we are returning/leaving our residence - he remembers what repairs/scheduled appointments we have pending, as though he had just gone over all of the pending matters in the community that morning. [name removed] is also someone I would like to recognize. He is quick to return phone calls and has been resourceful in thoroughly answering any questions I've emailed to him.

5.0
Verified Homeowner
Irvine, CA, on Sep 16, 2021

irvine paficic is very detailed and customer care is the best

4.7
Verified Homeowner
Irvine, CA, on Aug 16, 2021

Everything is perfect except the closing date, which is one day behind due to some document issue.

5.0
Verified Homeowner
Irvine, CA, on Jul 23, 2021

Like

5.0
Verified Homeowner
Irvine, CA, on Jul 13, 2021

I like about Convenience of Move-In Ready on time. Great sales team and customer service.

5.0
Verified Homeowner
Irvine, CA, on Jul 05, 2021

Move in date was postponed twice but otherwise very good customer service.

4.8
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 07, 2021

[name removed] is really professional and really cares about our experience.

5.0
Verified Homeowner
Irvine, on Dec 18, 2020

[name removed] is very patient, professional, knowledgeable, detailed-oriented, and most of all, has a caring heart for his clients.

5.0
Verified Homeowner
Irvine, on Sep 24, 2020

Pretty amazing the wonderful warranty services and customer care!

5.0
Verified Homeowner
Irvine, on Aug 30, 2020

I would like to recommend the warranty service team but the applications are not in good quality which makes me pretty dissatisfied.

4.2
Verified Homeowner
Irvine, on Jun 16, 2020

excellent quality and quick responses.

4.9
Verified Homeowner
Irvine, on Aug 26, 2019

The prompt, thorough, and personal follow-through by all Irvine Pacific staff.

5.0
Verified Homeowner
Irvine, on Dec 04, 2018

The Customer Care Representative [removed] is great. he help us a lot

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Apr 01, 2021

Very like

5.0
Verified Homeowner
Irvine, on Mar 31, 2021

Sales team [name removed] and [name removed] and Customer service [name removed] are fantastic! They are patient, professional, effecient, detailed, and knowlegeable. They are the best!

5.0
Verified Homeowner
Irvine, on Jan 05, 2021

We enjoy the post-home ownership experience and having on site support whenever issues arise. We find that the support staff have great knowledge about the home and how it was constructed and all the products used to construct the home and that experience is very valuable.

4.7
Verified Homeowner
Irvine, on Apr 14, 2020

My wife and I have loved the extremely detailed, diligent, and professional care and follow-up from every member of the Irvine Pacific team with whom we have interacted with since Day 1 of our experience. Even 1 year after the close of escrow, the IP team continues to respond to our inquires as quickly as when we first signed the LOI.

5.0
Verified Homeowner
Irvine, on Mar 16, 2020

Best location

4.3
Verified Homeowner
Irvine, on Jan 13, 2020

Customer service [name removed] is so nice and responsible during the house walk through.

5.0
Verified Homeowner
Irvine, on Jul 03, 2019

house quality is good and customer service [removed] help up a lot.

4.9
Verified Homeowner