Top Homebuilder Ratings & Reviews

Marin Reviews

190 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

190 Home Owner Reviews

4.6
Rating of home owners' willingness to recommend this builder
4.6
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Couples and families will feel right at home at Marin in Eastwood Village. Spacious interiors put a spotlight on connection and casual elegance, with Great Rooms and dining areas the focal point of daily life. Amenities that make a world of difference include large kitchen islands for meal prep and breakfast on-the-go, plus walk-in closets to get organized. Enjoy the convenience and privacy of first-floor master bedrooms, along with dens or lofts that can easily convert into a modern home office.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Irvine, on Aug 09, 2019

Window is more open now

4.1
Verified Home Owner
Irvine, on Aug 07, 2019

He is very kind and caring to his customers.

4.8
Verified Home Owner
Irvine, on Aug 05, 2019

Quick response from [removed], he’s always there when i need something. Love his service!!

5.0
Verified Home Owner
Irvine, on Aug 04, 2019

The sales lady ([removed]) is very knowledgeable and helpful. She made my transaction very smoothly and pleasantly. It is my honor to working with her. I also highly appreciated my work through person ([removed]). He provides me a lot of valuable knowledge regarding my house. He also took care of my house before and after the escrow is closed.

4.6
Verified Home Owner
Irvine, on Jul 28, 2019

After care service

4.8
Verified Home Owner
Irvine, on Jul 07, 2019

Sales office and customer service are awesome!

5.0
Verified Home Owner
Irvine, on Jun 25, 2019

overall, a pleasant experience with [removed] [removed].

5.0
Verified Home Owner
Irvine, on Jun 21, 2019

[removed] has the best customer service

5.0
Verified Home Owner
Irvine, on Jun 06, 2019

[removed], [removed], [removed] did their best to provide the best services to us. I really appreciate it.

5.0
Verified Home Owner
Irvine, on May 22, 2019

This builder have very good intention to make things right. Things not satisfying are related to contractors job.

3.9
Verified Home Owner
Irvine, on May 18, 2019

It’s leaking after moving in and it took so long time to repair it. And didn’t provide any compensation to my tenants.

2.3
Verified Home Owner
Irvine, on May 12, 2019

Abnd and [removed] were very responsive nn

4.9
Verified Home Owner
Irvine, on Apr 26, 2019

That is good!I love my new home.

3.6
Verified Home Owner
Irvine, on Apr 03, 2019

house plan is good. However, no window frames and bad design for bed room electrical outlets

4.4
Verified Home Owner
Irvine, on Mar 27, 2019

QC, best supporters in home maintenance, Q&A

5.0
Verified Home Owner
Irvine, on Mar 22, 2019

Overall quality is great.

4.6
Verified Home Owner
Irvine, on Feb 19, 2019

the sales [removed] is very helpful. Whenever I have problems , she tried the best to help.

4.3
Verified Home Owner
Irvine, on Feb 06, 2019

The sales team is great! Very patient, professional.

5.0
Verified Home Owner
Irvine, on Feb 02, 2019

Reply very quick when there are some issues coming up.

4.2
Verified Home Owner
Irvine, on Jan 10, 2019

[removed], [removed] and [removed] was exceptionally helpful and patient with our requests.

5.0
Verified Home Owner
Irvine, on Dec 26, 2018

quality of material & work.

4.8
Verified Home Owner
Irvine, on Nov 28, 2018

[removed] is a great sales person, she is patient, friendly, and helpful. Customer service team is good with follow ups too.

5.0
Verified Home Owner
Irvine, on Nov 08, 2018

The builder showed commitments to us. I really appreciate it.

5.0
Verified Home Owner
Irvine, on Oct 16, 2018

Everyone was very helpful . [removed] and [removed] where awesome!!!!

4.9
Verified Home Owner
Irvine, on Oct 16, 2018

I think everything is good, expecially the process of contract and inroduction of home are good.

5.0
Verified Home Owner
Irvine, on Oct 05, 2018

They immediately respond to my complaint and taken nesssary step to solve the problem

4.4
Verified Home Owner
Irvine, on Sep 11, 2018

we like the house design, construction quality, and pist sales service.

5.0
Verified Home Owner
Irvine, on Sep 08, 2018

The [removed] team has been more than we could have ever expected. The selling agents, design team and customer care team all deserve recognition for their work. [removed] was an especially outstanding person to work with. She was patient and knowledgeable. She helped us (especially my mom!) feel really good and confident about all the design choices we made. We could not be any happier with the home.

4.9
Verified Home Owner
Irvine, on Aug 27, 2018

Glass scratch removal

5.0
Verified Home Owner
Irvine, on Aug 26, 2018

Air condition works great. After move-in service was fast.

4.4
Verified Home Owner
Irvine, on Aug 23, 2018

[translated from ZH-CN] new

2.4
Verified Home Owner
Irvine, on Aug 22, 2018

I believe there was a certain level of accountability by IP because it had a reputation to protect, which is good.

3.8
Verified Home Owner
Irvine, on Aug 22, 2018

Even though we found a few defects which could not be fixed before moving-in, your team made us confident and feel at ease by explaining how the 2 year home warranty works and how the issues would be handled. It was not a perfect job, but I like this practical and honest approach to the quality issue.

5.0
Verified Home Owner
Irvine, on Aug 18, 2018

The response time to resolve issues that arise during the warranty period.

5.0
Verified Home Owner
Irvine, on Aug 18, 2018

The customer service addressing home build qualify and appliance related issues after close of escrow.

4.5
Verified Home Owner
Irvine, on Aug 18, 2018

The customer service to address home build quality and appliance issues after close of escrow is really superb.

4.7
Verified Home Owner
Irvine, on Jul 15, 2018

Walk throughs. And [removed]

4.9
Verified Home Owner
Irvine, on Jul 01, 2018

Service from the sales team and design center

4.5
Verified Home Owner
Irvine, on Jun 23, 2018

great customer service

4.9
Verified Home Owner
Irvine, on Jun 22, 2018

[removed] is very responsive and taking care of issues on timely maner

4.7
Verified Home Owner
Irvine, on Jun 15, 2018

Overall the process is smooth. [removed] in most part has good quality

4.9
Verified Home Owner
Irvine, on Jun 12, 2018

It was a very pleasant experience from start to finish.

5.0
Verified Home Owner
Irvine, on Apr 06, 2018

Someone replied to our service requests in a timely manner.

4.9
Verified Home Owner
Irvine, on Mar 27, 2018

Quality of service

5.0
Verified Home Owner
Irvine, on Mar 11, 2018

Great follow up and zupport

4.5
Verified Home Owner
Irvine, on Mar 04, 2018

[removed] is exceptional!

5.0
Verified Home Owner
Irvine, on Feb 22, 2018

I am happy!

5.0
Verified Home Owner
Irvine, on Feb 09, 2018

The [removed] [removed] staffs, sales and customer support, are so helpful and sufficient to help the home owners.

5.0
Verified Home Owner
Irvine, on Feb 09, 2018

quality

5.0
Verified Home Owner
Irvine, on Jan 26, 2018

The quality of the home and community.

5.0
Verified Home Owner
Irvine, on Jan 19, 2018

[removed] provides quick and good service.

5.0
Verified Home Owner
Irvine, on Jan 05, 2018

[removed] built nicely and customer service is great!

5.0
Verified Home Owner
Irvine, on Dec 29, 2017

So far there is no big issued.

5.0
Verified Home Owner
Irvine, on Dec 24, 2017

Great Staff specifically [removed] and [removed] make this whole home buying process so smooth.Being first time home buyer it was not easy for me. Very helpful and answered all questions/concern. Got the keys of my home as planned date.

5.0
Verified Home Owner
Irvine, on Dec 22, 2017

Excellent customer services. [removed] responds all my requests and concern professionally in a timely manner i.e. the exterior drainage pipe leaks. He is probably one of the best customer care representatives in residential construction industry!

4.7
Verified Home Owner
Irvine, on Dec 20, 2017

Quality is a difficult to quantify but we all know it when we see it or touch it. I now live in a quality built house. There r bits n pieces here n there that need attention but i put together a Lego doll house once n kids complained how things were wrong...it was just a Lego doll house n problems/mistakes were everywhere.

5.0
Verified Home Owner
Irvine, on Dec 14, 2017

Good service

4.8
Verified Home Owner
Irvine, on Nov 23, 2017

[translated from ZH-CN] The house is really beautiful

4.5
Verified Home Owner
Irvine, on Jul 23, 2017

I like quality of home and lay out design

4.7
Verified Home Owner
Irvine, on Apr 23, 2017

The house is well built.

4.7
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Irvine, on Aug 04, 2019

The sales lady ([removed]) is very knowledgeable and helpful. She made my transaction very smoothly and pleasantly. It is my honor to working with her. I also highly appreciated my work through person ([removed]). He provides me a lot of valuable knowledge regarding my house. He also took care of my house before and after the escrow is closed.

4.6
Verified Home Owner
Irvine, on Feb 19, 2019

the sales [removed] is very helpful. Whenever I have problems , she tried the best to help.

4.3
Verified Home Owner
Irvine, on Feb 06, 2019

The sales team is great! Very patient, professional.

5.0
Verified Home Owner
Irvine, on Jan 10, 2019

[removed], [removed] and [removed] was exceptionally helpful and patient with our requests.

5.0
Verified Home Owner
Irvine, on Oct 16, 2018

Everyone was very helpful . [removed] and [removed] where awesome!!!!

4.9
Verified Home Owner
Irvine, on Oct 16, 2018

I think everything is good, expecially the process of contract and inroduction of home are good.

5.0
Verified Home Owner
Irvine, on Aug 26, 2018

Air condition works great. After move-in service was fast.

4.4
Verified Home Owner
Irvine, on Aug 23, 2018

[translated from ZH-CN] new

2.4
Verified Home Owner
Irvine, on Aug 22, 2018

Even though we found a few defects which could not be fixed before moving-in, your team made us confident and feel at ease by explaining how the 2 year home warranty works and how the issues would be handled. It was not a perfect job, but I like this practical and honest approach to the quality issue.

5.0
Verified Home Owner
Irvine, on Jul 15, 2018

Walk throughs. And [removed]

4.9
Verified Home Owner
Irvine, on Jun 23, 2018

great customer service

4.9
Verified Home Owner
Irvine, on Jun 15, 2018

Overall the process is smooth. [removed] in most part has good quality

4.9
Verified Home Owner
Irvine, on Jun 12, 2018

It was a very pleasant experience from start to finish.

5.0
Verified Home Owner
Irvine, on Mar 27, 2018

Quality of service

5.0
Verified Home Owner
Irvine, on Mar 11, 2018

Great follow up and zupport

4.5
Verified Home Owner
Irvine, on Mar 04, 2018

[removed] is exceptional!

5.0
Verified Home Owner
Irvine, on Feb 09, 2018

quality

5.0
Verified Home Owner
Irvine, on Jan 05, 2018

[removed] built nicely and customer service is great!

5.0
Verified Home Owner
Irvine, on Dec 24, 2017

Great Staff specifically [removed] and [removed] make this whole home buying process so smooth.Being first time home buyer it was not easy for me. Very helpful and answered all questions/concern. Got the keys of my home as planned date.

5.0
Verified Home Owner
Irvine, on Dec 14, 2017

Good service

4.8
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Irvine, on Jul 07, 2019

Sales office and customer service are awesome!

5.0
Verified Home Owner
Irvine, on Jun 21, 2019

[removed] has the best customer service

5.0
Verified Home Owner
Irvine, on May 12, 2019

Abnd and [removed] were very responsive nn

4.9
Verified Home Owner
Irvine, on Nov 28, 2018

[removed] is a great sales person, she is patient, friendly, and helpful. Customer service team is good with follow ups too.

5.0
Verified Home Owner
Irvine, on Nov 08, 2018

The builder showed commitments to us. I really appreciate it.

5.0
Verified Home Owner
Irvine, on Oct 05, 2018

They immediately respond to my complaint and taken nesssary step to solve the problem

4.4
Verified Home Owner
Irvine, on Aug 27, 2018

Glass scratch removal

5.0
Verified Home Owner
Irvine, on Aug 18, 2018

The response time to resolve issues that arise during the warranty period.

5.0
Verified Home Owner
Irvine, on Jul 01, 2018

Service from the sales team and design center

4.5
Verified Home Owner
Irvine, on Jun 22, 2018

[removed] is very responsive and taking care of issues on timely maner

4.7
Verified Home Owner
Irvine, on Apr 06, 2018

Someone replied to our service requests in a timely manner.

4.9
Verified Home Owner
Irvine, on Feb 22, 2018

I am happy!

5.0
Verified Home Owner
Irvine, on Feb 09, 2018

The [removed] [removed] staffs, sales and customer support, are so helpful and sufficient to help the home owners.

5.0
Verified Home Owner
Irvine, on Jan 26, 2018

The quality of the home and community.

5.0
Verified Home Owner
Irvine, on Jan 19, 2018

[removed] provides quick and good service.

5.0
Verified Home Owner
Irvine, on Dec 29, 2017

So far there is no big issued.

5.0
Verified Home Owner
Irvine, on Dec 20, 2017

Quality is a difficult to quantify but we all know it when we see it or touch it. I now live in a quality built house. There r bits n pieces here n there that need attention but i put together a Lego doll house once n kids complained how things were wrong...it was just a Lego doll house n problems/mistakes were everywhere.

5.0
Verified Home Owner
Irvine, on Nov 23, 2017

[translated from ZH-CN] The house is really beautiful

4.5
Verified Home Owner
Irvine, on Jul 23, 2017

I like quality of home and lay out design

4.7
Verified Home Owner
Irvine, on Apr 23, 2017

The house is well built.

4.7
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Irvine, on Aug 09, 2019

Window is more open now

4.1
Verified Home Owner
Irvine, on Aug 07, 2019

He is very kind and caring to his customers.

4.8
Verified Home Owner
Irvine, on Aug 05, 2019

Quick response from [removed], he’s always there when i need something. Love his service!!

5.0
Verified Home Owner
Irvine, on Jul 28, 2019

After care service

4.8
Verified Home Owner
Irvine, on Jun 25, 2019

overall, a pleasant experience with [removed] [removed].

5.0
Verified Home Owner
Irvine, on Jun 06, 2019

[removed], [removed], [removed] did their best to provide the best services to us. I really appreciate it.

5.0
Verified Home Owner
Irvine, on May 22, 2019

This builder have very good intention to make things right. Things not satisfying are related to contractors job.

3.9
Verified Home Owner
Irvine, on May 18, 2019

It’s leaking after moving in and it took so long time to repair it. And didn’t provide any compensation to my tenants.

2.3
Verified Home Owner
Irvine, on Apr 26, 2019

That is good!I love my new home.

3.6
Verified Home Owner
Irvine, on Apr 03, 2019

house plan is good. However, no window frames and bad design for bed room electrical outlets

4.4
Verified Home Owner
Irvine, on Mar 27, 2019

QC, best supporters in home maintenance, Q&A

5.0
Verified Home Owner
Irvine, on Mar 22, 2019

Overall quality is great.

4.6
Verified Home Owner
Irvine, on Feb 02, 2019

Reply very quick when there are some issues coming up.

4.2
Verified Home Owner
Irvine, on Dec 26, 2018

quality of material & work.

4.8
Verified Home Owner
Irvine, on Sep 11, 2018

we like the house design, construction quality, and pist sales service.

5.0
Verified Home Owner
Irvine, on Sep 08, 2018

The [removed] team has been more than we could have ever expected. The selling agents, design team and customer care team all deserve recognition for their work. [removed] was an especially outstanding person to work with. She was patient and knowledgeable. She helped us (especially my mom!) feel really good and confident about all the design choices we made. We could not be any happier with the home.

4.9
Verified Home Owner
Irvine, on Aug 22, 2018

I believe there was a certain level of accountability by IP because it had a reputation to protect, which is good.

3.8
Verified Home Owner
Irvine, on Aug 18, 2018

The customer service addressing home build qualify and appliance related issues after close of escrow.

4.5
Verified Home Owner
Irvine, on Aug 18, 2018

The customer service to address home build quality and appliance issues after close of escrow is really superb.

4.7
Verified Home Owner
Irvine, on Dec 22, 2017

Excellent customer services. [removed] responds all my requests and concern professionally in a timely manner i.e. the exterior drainage pipe leaks. He is probably one of the best customer care representatives in residential construction industry!

4.7
Verified Home Owner