Top Homebuilder Ratings & Reviews

Irvine Pacific

Marin

78 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

5.0

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

Couples and families will feel right at home at Marin in Eastwood Village. Spacious interiors put a spotlight on connection and casual elegance, with Great Rooms and dining areas the focal point of daily life. Amenities that make a world of difference include large kitchen islands for meal prep and breakfast on-the-go, plus walk-in closets to get organized. Enjoy the convenience and privacy of first-floor master bedrooms, along with dens or lofts that can easily convert into a modern home office.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jun 19, 2020

Exceptional service for initial walk through to mid year audit to year end check. A lot more than other builders would offer. Customer care people to the field workers all courteous and professional and friendly. Fast response time for online service request. Much appreciated!

5.0
Verified Homeowner
Irvine, on May 23, 2020

Everything is food

5.0
Verified Homeowner
Irvine, on Feb 01, 2020

Warranty service supervisor, [name removed], is a professional person. He understood our needs, and instructed the team to make repairs in a very high standard. His consideration is well thought, and he arranged the workers to deliver a high standards result without us to worry about much. Most of the warranty is fixing items left by the construction. Overall, I think he did a very good job fixing items. Painter [name removed] is a young, enthusiastic, and helpful person. He cared about our community: on 1/23/2020, one of the irrigation water meter on Singer broke and water flooded to the street. I was calling [name removed] and saw [name removed] came out of his truck, he was trying to stopped the flood. His shoes and lower pants got soaking wet. He said he saw the flood and ran over to see what happened.

4.4
Verified Homeowner
Irvine, on Nov 17, 2019

The house is no style. All houses look the similar.

5.0
Verified Homeowner
Irvine, on Oct 28, 2019

Woking with [removed] and [removed], andy and [removed] was great

4.5
Verified Homeowner
Irvine, on Sep 03, 2019

I think every service provided by [removed] [removed] is excellent, and the home built by [removed] [removed] is better than the house built by other builders. I am satisfied with my home. Thank you.

4.9
Verified Homeowner
Irvine, on Aug 09, 2019

Window is more open now

4.1
Verified Homeowner
Irvine, on Aug 07, 2019

He is very kind and caring to his customers.

4.8
Verified Homeowner
Irvine, on Aug 05, 2019

Quick response from [removed], he’s always there when i need something. Love his service!!

5.0
Verified Homeowner
Irvine, on Jul 28, 2019

After care service

4.8
Verified Homeowner
Irvine, on Jul 07, 2019

Sales office and customer service are awesome!

5.0
Verified Homeowner
Irvine, on Jun 25, 2019

overall, a pleasant experience with [removed] [removed].

5.0
Verified Homeowner
Irvine, on Jun 21, 2019

[removed] has the best customer service

5.0
Verified Homeowner
Irvine, on Jul 23, 2017

I like quality of home and lay out design

4.7
Verified Homeowner
Irvine, CA, on Feb 13, 2017

reputation of [removed] Company, and [removed] City

4.4
Verified Homeowner
Irvine, CA, on Feb 08, 2017

Overall the buying experience is great. Although there were some shortcomings, my customer service [removed] is working more than great to help resolve all the problems.

4.8
Verified Homeowner
Irvine, CA, on Feb 06, 2017

It could be multiple significant reasons to cause the following things occured. 1. The hardwood floor has more than 50 scratches and dents combined together. 2. Poor quality control on two downstairs bath shower tiles (different colors were found). 3.Bathroom faucets were installed too close to the back wall and hard to clean. 4. The storage place under the stairway was flooded due to the careless installation processes.

3.3
Verified Homeowner
Irvine, CA, on Jan 10, 2017

No

5.0
Verified Homeowner
Irvine, CA, on Jul 09, 2016

Courteous and friendly staff willing to accommodate requests who sincerely try to accomplish a solution.

4.8
Verified Homeowner
Irvine, CA, on Jul 05, 2016

Quality of the products

4.2
Verified Homeowner
Irvine, CA, on Jun 20, 2016

Every staff is very kind. I am satisfied with Sales office and customer care service overall. In addition, my new house is very good include design, location and quality.

4.8
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Feb 13, 2017

reputation of [removed] Company, and [removed] City

4.4
Verified Homeowner
Irvine, CA, on Feb 08, 2017

Overall the buying experience is great. Although there were some shortcomings, my customer service [removed] is working more than great to help resolve all the problems.

4.8
Verified Homeowner
Irvine, CA, on Feb 06, 2017

It could be multiple significant reasons to cause the following things occured. 1. The hardwood floor has more than 50 scratches and dents combined together. 2. Poor quality control on two downstairs bath shower tiles (different colors were found). 3.Bathroom faucets were installed too close to the back wall and hard to clean. 4. The storage place under the stairway was flooded due to the careless installation processes.

3.3
Verified Homeowner
Irvine, CA, on Jan 10, 2017

No

5.0
Verified Homeowner
Irvine, CA, on Jul 09, 2016

Courteous and friendly staff willing to accommodate requests who sincerely try to accomplish a solution.

4.8
Verified Homeowner
Irvine, CA, on Jul 05, 2016

Quality of the products

4.2
Verified Homeowner
Irvine, CA, on Jun 20, 2016

Every staff is very kind. I am satisfied with Sales office and customer care service overall. In addition, my new house is very good include design, location and quality.

4.8
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jun 19, 2020

Exceptional service for initial walk through to mid year audit to year end check. A lot more than other builders would offer. Customer care people to the field workers all courteous and professional and friendly. Fast response time for online service request. Much appreciated!

5.0
Verified Homeowner
Irvine, on May 23, 2020

Everything is food

5.0
Verified Homeowner
Irvine, on Feb 01, 2020

Warranty service supervisor, [name removed], is a professional person. He understood our needs, and instructed the team to make repairs in a very high standard. His consideration is well thought, and he arranged the workers to deliver a high standards result without us to worry about much. Most of the warranty is fixing items left by the construction. Overall, I think he did a very good job fixing items. Painter [name removed] is a young, enthusiastic, and helpful person. He cared about our community: on 1/23/2020, one of the irrigation water meter on Singer broke and water flooded to the street. I was calling [name removed] and saw [name removed] came out of his truck, he was trying to stopped the flood. His shoes and lower pants got soaking wet. He said he saw the flood and ran over to see what happened.

4.4
Verified Homeowner
Irvine, on Nov 17, 2019

The house is no style. All houses look the similar.

5.0
Verified Homeowner
Irvine, on Jul 07, 2019

Sales office and customer service are awesome!

5.0
Verified Homeowner
Irvine, on Jun 21, 2019

[removed] has the best customer service

5.0
Verified Homeowner
Irvine, on Jul 23, 2017

I like quality of home and lay out design

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Oct 28, 2019

Woking with [removed] and [removed], andy and [removed] was great

4.5
Verified Homeowner
Irvine, on Sep 03, 2019

I think every service provided by [removed] [removed] is excellent, and the home built by [removed] [removed] is better than the house built by other builders. I am satisfied with my home. Thank you.

4.9
Verified Homeowner
Irvine, on Aug 09, 2019

Window is more open now

4.1
Verified Homeowner
Irvine, on Aug 07, 2019

He is very kind and caring to his customers.

4.8
Verified Homeowner
Irvine, on Aug 05, 2019

Quick response from [removed], he’s always there when i need something. Love his service!!

5.0
Verified Homeowner
Irvine, on Jul 28, 2019

After care service

4.8
Verified Homeowner
Irvine, on Jun 25, 2019

overall, a pleasant experience with [removed] [removed].

5.0
Verified Homeowner