Top Homebuilder Ratings & Reviews

Irvine Pacific

Marin

151 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Couples and families will feel right at home at Marin in Eastwood Village. Spacious interiors put a spotlight on connection and casual elegance, with Great Rooms and dining areas the focal point of daily life. Amenities that make a world of difference include large kitchen islands for meal prep and breakfast on-the-go, plus walk-in closets to get organized. Enjoy the convenience and privacy of first-floor master bedrooms, along with dens or lofts that can easily convert into a modern home office.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 02, 2019

Reply very quick when there are some issues coming up.

4.2
Verified Homeowner
Irvine, on Jan 10, 2019

[removed], [removed] and [removed] was exceptionally helpful and patient with our requests.

5.0
Verified Homeowner
Irvine, on Dec 26, 2018

quality of material & work.

4.8
Verified Homeowner
Irvine, on Nov 28, 2018

[removed] is a great sales person, she is patient, friendly, and helpful. Customer service team is good with follow ups too.

5.0
Verified Homeowner
Irvine, on Nov 08, 2018

The builder showed commitments to us. I really appreciate it.

5.0
Verified Homeowner
Irvine, on Oct 16, 2018

Everyone was very helpful . [removed] and [removed] where awesome!!!!

4.9
Verified Homeowner
Irvine, on Oct 16, 2018

I think everything is good, expecially the process of contract and inroduction of home are good.

5.0
Verified Homeowner
Irvine, on Oct 05, 2018

They immediately respond to my complaint and taken nesssary step to solve the problem

4.4
Verified Homeowner
Irvine, on Sep 11, 2018

we like the house design, construction quality, and pist sales service.

5.0
Verified Homeowner
Irvine, on Sep 08, 2018

The [removed] team has been more than we could have ever expected. The selling agents, design team and customer care team all deserve recognition for their work. [removed] was an especially outstanding person to work with. She was patient and knowledgeable. She helped us (especially my mom!) feel really good and confident about all the design choices we made. We could not be any happier with the home.

4.9
Verified Homeowner
Irvine, on Aug 27, 2018

Glass scratch removal

5.0
Verified Homeowner
Irvine, on Aug 26, 2018

Air condition works great. After move-in service was fast.

4.4
Verified Homeowner
Irvine, on Aug 23, 2018

[translated from ZH-CN] new

2.4
Verified Homeowner
Irvine, on Aug 22, 2018

I believe there was a certain level of accountability by IP because it had a reputation to protect, which is good.

3.8
Verified Homeowner
Irvine, on Aug 22, 2018

Even though we found a few defects which could not be fixed before moving-in, your team made us confident and feel at ease by explaining how the 2 year home warranty works and how the issues would be handled. It was not a perfect job, but I like this practical and honest approach to the quality issue.

5.0
Verified Homeowner
Irvine, on Aug 18, 2018

The response time to resolve issues that arise during the warranty period.

5.0
Verified Homeowner
Irvine, on Aug 18, 2018

The customer service addressing home build qualify and appliance related issues after close of escrow.

4.5
Verified Homeowner
Irvine, on Aug 18, 2018

The customer service to address home build quality and appliance issues after close of escrow is really superb.

4.7
Verified Homeowner
Irvine, on Jul 15, 2018

Walk throughs. And [removed]

4.9
Verified Homeowner
Irvine, on Jul 01, 2018

Service from the sales team and design center

4.5
Verified Homeowner
Irvine, on Jun 22, 2018

[removed] is very responsive and taking care of issues on timely maner

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 10, 2019

[removed], [removed] and [removed] was exceptionally helpful and patient with our requests.

5.0
Verified Homeowner
Irvine, on Oct 16, 2018

Everyone was very helpful . [removed] and [removed] where awesome!!!!

4.9
Verified Homeowner
Irvine, on Oct 16, 2018

I think everything is good, expecially the process of contract and inroduction of home are good.

5.0
Verified Homeowner
Irvine, on Aug 26, 2018

Air condition works great. After move-in service was fast.

4.4
Verified Homeowner
Irvine, on Aug 23, 2018

[translated from ZH-CN] new

2.4
Verified Homeowner
Irvine, on Aug 22, 2018

Even though we found a few defects which could not be fixed before moving-in, your team made us confident and feel at ease by explaining how the 2 year home warranty works and how the issues would be handled. It was not a perfect job, but I like this practical and honest approach to the quality issue.

5.0
Verified Homeowner
Irvine, on Jul 15, 2018

Walk throughs. And [removed]

4.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Nov 28, 2018

[removed] is a great sales person, she is patient, friendly, and helpful. Customer service team is good with follow ups too.

5.0
Verified Homeowner
Irvine, on Nov 08, 2018

The builder showed commitments to us. I really appreciate it.

5.0
Verified Homeowner
Irvine, on Oct 05, 2018

They immediately respond to my complaint and taken nesssary step to solve the problem

4.4
Verified Homeowner
Irvine, on Aug 27, 2018

Glass scratch removal

5.0
Verified Homeowner
Irvine, on Aug 18, 2018

The response time to resolve issues that arise during the warranty period.

5.0
Verified Homeowner
Irvine, on Jul 01, 2018

Service from the sales team and design center

4.5
Verified Homeowner
Irvine, on Jun 22, 2018

[removed] is very responsive and taking care of issues on timely maner

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 02, 2019

Reply very quick when there are some issues coming up.

4.2
Verified Homeowner
Irvine, on Dec 26, 2018

quality of material & work.

4.8
Verified Homeowner
Irvine, on Sep 11, 2018

we like the house design, construction quality, and pist sales service.

5.0
Verified Homeowner
Irvine, on Sep 08, 2018

The [removed] team has been more than we could have ever expected. The selling agents, design team and customer care team all deserve recognition for their work. [removed] was an especially outstanding person to work with. She was patient and knowledgeable. She helped us (especially my mom!) feel really good and confident about all the design choices we made. We could not be any happier with the home.

4.9
Verified Homeowner
Irvine, on Aug 22, 2018

I believe there was a certain level of accountability by IP because it had a reputation to protect, which is good.

3.8
Verified Homeowner
Irvine, on Aug 18, 2018

The customer service addressing home build qualify and appliance related issues after close of escrow.

4.5
Verified Homeowner
Irvine, on Aug 18, 2018

The customer service to address home build quality and appliance issues after close of escrow is really superb.

4.7
Verified Homeowner