Top Homebuilder Ratings & Reviews

Piedmont Reviews

94 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

94 Home Owner Reviews

4.5
Rating of home owners' willingness to recommend this builder
4.5
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.6

Customer Care Experience

4.6

Home Readiness

4.6

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Irvine, on Aug 16, 2019

They’re very responsive and quick to react.

4.9
Verified Home Owner
Irvine, on Apr 16, 2019

We saw workers polishing on the final touch to make the home more pleasant and presentable.

4.8
Verified Home Owner
Irvine, on Jan 05, 2019

The home builder kept us updated in the process of the construction. When the loan approval and closing was delayed by a few days due to the lender’s reason, the home builder was flexible and reasonable

4.0
Verified Home Owner
Irvine, on Sep 14, 2018

[removed] and [removed] were professional and responsive during the whole process

4.5
Verified Home Owner
Irvine, on Sep 05, 2018

[translated from ZH-CN] Reasonable design, fine workmanship, public area and greening! The community is fully functional.

5.0
Verified Home Owner
Irvine, on Aug 22, 2018

Customer Care specialist [removed] always contact me and schedule work order promptly after I submitted service request

4.0
Verified Home Owner
Irvine, on Aug 05, 2018

almost perfect design for the size of the home; nice after sale service.

4.3
Verified Home Owner
Irvine, on Jul 16, 2018

Excellent. [removed] and [removed] were very responsive and very courteous and always willing to help.

5.0
Verified Home Owner
Irvine, on Jun 23, 2018

[translated from ZH-CN] The decoration is very simple and the gap between the model house is very large.

3.8
Verified Home Owner
Irvine, on Jun 16, 2018

Very good

5.0
Verified Home Owner
Irvine, on Jun 01, 2018

Working with our designer [removed] at the design center.

5.0
Verified Home Owner
Irvine, on May 04, 2018

[translated from ZH-CN] If the height of the house is higher and more perfect, it will be more

4.4
Verified Home Owner
Irvine, on Apr 30, 2018

[translated from ZH-CN] The school district is good, the living environment is beautiful, the climate is pleasant, and the living is convenient. There is a lot of construction companies and the community is fully functional!

5.0
Verified Home Owner
Irvine, on Apr 11, 2018

Good

3.4
Verified Home Owner
Irvine, on Mar 08, 2018

[translated from ZH-CN] jisng wu lin

5.0
Verified Home Owner
Irvine, on Mar 02, 2018

[translated from ZH-CN] Rough decoration

3.4
Verified Home Owner
Irvine, on Feb 21, 2018

Many issues with details and require repair, but response team was fast and helpful.

4.0
Verified Home Owner
Irvine, on Feb 03, 2018

The people involved in the entire transaction process. From the sales team to the design center, to the home repair and construction team. The people of [removed] [removed] really makes a difference to ensure each homeowner is welcomed and is satisfied with their purchase.

4.6
Verified Home Owner
Irvine, on Nov 18, 2017

Customer Service and commitment

5.0
Verified Home Owner
Irvine, on Oct 19, 2017

There was a delay of 5 weeks by the builder.

4.9
Verified Home Owner
Irvine, on Jul 29, 2017

[translated from ZH-CN] The overall structure of the house is satisfactory, the architect's commitment is not in place, decoration and material quality in general.

2.9
Verified Home Owner
Irvine, on Jul 17, 2017

[translated from ZH-CN] Housing satisfaction

3.8
Verified Home Owner
Irvine, on Jul 06, 2017

Lots of poor quality work, cheap materials, and short cuts. There are things that [removed] [removed] refuses to rectify and [removed] was the worst at helping our problems. I gave the 1st 2 questions a higher rating because [removed] actually cared and make the effort. [removed] is responsive and tries to provide us with some sort of solution if it is beyond the builder's responsibility. If [removed] was still our customer care rep, I would have rated all questions a 1. Other than that, very cheap quality materials and our hinge to the door broke off. We barely use this cabinet door. For the price we paid for the home, I am very disappointed.

3.7
Verified Home Owner
Irvine, on Jun 22, 2017

[removed] [removed]'s sales team at [removed] ([removed] and [removed]) was excellent in maintaining contact and seeing closing and post closing accommodations. [removed] [removed]'s maintenance team ([removed] and [removed]) have followed up on the customer service side and fixed any issues and have commented to accommodate minor repairs and fixed during the 1 year review and clean-up. This 1 year warranty on IP's quality control is second to none and valuable as homes tend to settle and need time to see if any construction or installation issues arise.

5.0
Verified Home Owner
Irvine, on Jun 22, 2017

[removed] [removed] did a great job and service over my first residence year in my home.

3.9
Verified Home Owner
Irvine, on Jun 18, 2017

Reliable

4.4
Verified Home Owner
Irvine, on Feb 25, 2017

Finishing is not so pleasing. For example, There are nails out on the carpet.

4.9
Verified Home Owner
Irvine, on Feb 11, 2017

The home itself seems to have been built fine, but we have had many issues with the items inside which is bizarre for a new home - two toilets have to be replaced because of defective bowls, a burner on the kitchen cooktop doesn't work and the repairmen was unable to fix so has to return, etc. Otherwise, our customer care rep, [removed], has been extremely helpful and responsive in addressing our issues promptly so that has been nice.

4.5
Verified Home Owner
Irvine, on Feb 08, 2017

[removed] and [removed] are the best sales team duo that [removed] [removed]/[removed] Company has to offer. Without their tenacity on keeping on deadlines and their attentiveness to details, we would have never gotten through the process. They made us feel special and significant despite the tremendous volume of business they had to go through (and still continue to go through). They checked on our well being and always provided great advice as my wife and I were expecting our son and (sure enough he came as the new resident at [removed] at Eastwood Village on 2/2, shortly after closing escrow). [removed] and [removed] demonstrate the best of [removed] [removed] / [removed] Company. Along with the superior talent and really great Home [removed] [removed] team (we absolutely loved [removed] and what he had to offer with our interior upgrades and improvement, with great suggestions on color and material), It's no wonder why the community along with others continue to see success in home sales.

5.0
Verified Home Owner
Irvine, on Dec 01, 2016

Great customer service!

5.0
Verified Home Owner
Irvine, on Aug 21, 2016

[translated from ZH-CN] Interior roof leaks, repair once

4.9
Verified Home Owner
Irvine, on Jul 26, 2016

Good quality Windows and glass sliding doors make the whole house bright. Modern interior design and excellent color schemes make the house pop. Two equally significant reasons for my rating.

4.0
Verified Home Owner
Irvine, on Jul 14, 2016

Quality of homes built.

4.7
Verified Home Owner
Irvine, on Jul 06, 2016

The quality of the home exceeded my expectations, especially the stone work and flooring.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Irvine, on Apr 16, 2019

We saw workers polishing on the final touch to make the home more pleasant and presentable.

4.8
Verified Home Owner
Irvine, on Jan 05, 2019

The home builder kept us updated in the process of the construction. When the loan approval and closing was delayed by a few days due to the lender’s reason, the home builder was flexible and reasonable

4.0
Verified Home Owner
Irvine, on Jun 16, 2018

Very good

5.0
Verified Home Owner
Irvine, on Jun 01, 2018

Working with our designer [removed] at the design center.

5.0
Verified Home Owner
Irvine, on Apr 30, 2018

[translated from ZH-CN] The school district is good, the living environment is beautiful, the climate is pleasant, and the living is convenient. There is a lot of construction companies and the community is fully functional!

5.0
Verified Home Owner
Irvine, on Oct 19, 2017

There was a delay of 5 weeks by the builder.

4.9
Verified Home Owner
Irvine, on Jul 17, 2017

[translated from ZH-CN] Housing satisfaction

3.8
Verified Home Owner
Irvine, on Feb 25, 2017

Finishing is not so pleasing. For example, There are nails out on the carpet.

4.9
Verified Home Owner
Irvine, on Feb 11, 2017

The home itself seems to have been built fine, but we have had many issues with the items inside which is bizarre for a new home - two toilets have to be replaced because of defective bowls, a burner on the kitchen cooktop doesn't work and the repairmen was unable to fix so has to return, etc. Otherwise, our customer care rep, [removed], has been extremely helpful and responsive in addressing our issues promptly so that has been nice.

4.5
Verified Home Owner
Irvine, on Feb 08, 2017

[removed] and [removed] are the best sales team duo that [removed] [removed]/[removed] Company has to offer. Without their tenacity on keeping on deadlines and their attentiveness to details, we would have never gotten through the process. They made us feel special and significant despite the tremendous volume of business they had to go through (and still continue to go through). They checked on our well being and always provided great advice as my wife and I were expecting our son and (sure enough he came as the new resident at [removed] at Eastwood Village on 2/2, shortly after closing escrow). [removed] and [removed] demonstrate the best of [removed] [removed] / [removed] Company. Along with the superior talent and really great Home [removed] [removed] team (we absolutely loved [removed] and what he had to offer with our interior upgrades and improvement, with great suggestions on color and material), It's no wonder why the community along with others continue to see success in home sales.

5.0
Verified Home Owner
Irvine, on Aug 21, 2016

[translated from ZH-CN] Interior roof leaks, repair once

4.9
Verified Home Owner
Irvine, on Jul 26, 2016

Good quality Windows and glass sliding doors make the whole house bright. Modern interior design and excellent color schemes make the house pop. Two equally significant reasons for my rating.

4.0
Verified Home Owner
Irvine, on Jul 14, 2016

Quality of homes built.

4.7
Verified Home Owner
Irvine, on Jul 06, 2016

The quality of the home exceeded my expectations, especially the stone work and flooring.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Irvine, on Aug 16, 2019

They’re very responsive and quick to react.

4.9
Verified Home Owner
Irvine, on Sep 05, 2018

[translated from ZH-CN] Reasonable design, fine workmanship, public area and greening! The community is fully functional.

5.0
Verified Home Owner
Irvine, on Aug 22, 2018

Customer Care specialist [removed] always contact me and schedule work order promptly after I submitted service request

4.0
Verified Home Owner
Irvine, on Jul 16, 2018

Excellent. [removed] and [removed] were very responsive and very courteous and always willing to help.

5.0
Verified Home Owner
Irvine, on Apr 11, 2018

Good

3.4
Verified Home Owner
Irvine, on Mar 08, 2018

[translated from ZH-CN] jisng wu lin

5.0
Verified Home Owner
Irvine, on Nov 18, 2017

Customer Service and commitment

5.0
Verified Home Owner
Irvine, on Jul 29, 2017

[translated from ZH-CN] The overall structure of the house is satisfactory, the architect's commitment is not in place, decoration and material quality in general.

2.9
Verified Home Owner
Irvine, on Jun 22, 2017

[removed] [removed]'s sales team at [removed] ([removed] and [removed]) was excellent in maintaining contact and seeing closing and post closing accommodations. [removed] [removed]'s maintenance team ([removed] and [removed]) have followed up on the customer service side and fixed any issues and have commented to accommodate minor repairs and fixed during the 1 year review and clean-up. This 1 year warranty on IP's quality control is second to none and valuable as homes tend to settle and need time to see if any construction or installation issues arise.

5.0
Verified Home Owner
Irvine, on Dec 01, 2016

Great customer service!

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Irvine, on Sep 14, 2018

[removed] and [removed] were professional and responsive during the whole process

4.5
Verified Home Owner
Irvine, on Aug 05, 2018

almost perfect design for the size of the home; nice after sale service.

4.3
Verified Home Owner
Irvine, on Jun 23, 2018

[translated from ZH-CN] The decoration is very simple and the gap between the model house is very large.

3.8
Verified Home Owner
Irvine, on May 04, 2018

[translated from ZH-CN] If the height of the house is higher and more perfect, it will be more

4.4
Verified Home Owner
Irvine, on Mar 02, 2018

[translated from ZH-CN] Rough decoration

3.4
Verified Home Owner
Irvine, on Feb 21, 2018

Many issues with details and require repair, but response team was fast and helpful.

4.0
Verified Home Owner
Irvine, on Feb 03, 2018

The people involved in the entire transaction process. From the sales team to the design center, to the home repair and construction team. The people of [removed] [removed] really makes a difference to ensure each homeowner is welcomed and is satisfied with their purchase.

4.6
Verified Home Owner
Irvine, on Jul 06, 2017

Lots of poor quality work, cheap materials, and short cuts. There are things that [removed] [removed] refuses to rectify and [removed] was the worst at helping our problems. I gave the 1st 2 questions a higher rating because [removed] actually cared and make the effort. [removed] is responsive and tries to provide us with some sort of solution if it is beyond the builder's responsibility. If [removed] was still our customer care rep, I would have rated all questions a 1. Other than that, very cheap quality materials and our hinge to the door broke off. We barely use this cabinet door. For the price we paid for the home, I am very disappointed.

3.7
Verified Home Owner
Irvine, on Jun 22, 2017

[removed] [removed] did a great job and service over my first residence year in my home.

3.9
Verified Home Owner
Irvine, on Jun 18, 2017

Reliable

4.4
Verified Home Owner