Top Homebuilder Ratings & Reviews

Irvine Pacific

Ravello

67 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

Located at the highest point of the Reserve at Orchard Hills, Ravello presents the community’s largest floorplan designs and homesites, perfect for your growing family. Breathtaking panoramas that span toward the coast and city light views enhance stately interiors that include volume ceilings that soar upward of 21 feet and high-end finishes. California Great Rooms with panoramic doors inspire indoor/outdoor living, and a host of room options includes private guest suites ideal for extended family members, prep kitchens for entertaining and wine rooms for the connoisseur.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 24, 2020

The service request is very responsive, although many things needed to be fixed after 4 months living here, [name removed] was very helpful and responsive.

5.0
Verified Homeowner
Irvine, on Mar 09, 2021

Prompt response in fixing issues. Helpful and so far minor issues.

4.4
Verified Homeowner
Irvine, CA, on Sep 07, 2022

Thank you for making my wife's dream coming true. We can't ask for more.

5.0
Verified Homeowner
Irvine, on Nov 13, 2020

I like how accessible the IP team is. I can reach them pretty easily and they have responded promptly.

4.8
Verified Homeowner
Irvine, on Dec 24, 2020

[name removed] has been an incredible help in resolving any issues we have encountered with the home. He has gone above and beyond. My wife and I truly appreciate everything he has done for us.

5.0
Verified Homeowner
Irvine, CA, on Jul 29, 2022

Great communication

5.0
Verified Homeowner
Irvine, on Nov 25, 2020

[name removed] has been very responsive and follows through with any request we have made. He has made the entire experience with Irvine pacific very memorable and he is one of the main reasons we have recommended our friends and family to purchase property with Irvine pacific “ravello” in the future.

5.0
Verified Homeowner
Irvine, CA, on Jul 22, 2022

1. Quality of the products. 2. IP design center, [name removed], such a wonderful help and taste.3.sales team, [name removed], [name removed], and [name removed] such a wonderful people to work with. 4. We were in rental at Orchard Hills and we loved the community. 5. Customer care [name removed] is a fantastic IP rep to work with. 6. There are many other points to share but the team that we’ve been working with are the main reasons that we made a right decision about our purchase. Keep up the great job!

5.0
Verified Homeowner
Irvine, on Aug 25, 2020

[name removed] is very responsive with inquiries and service requests. I will give him two thumbs up.

5.0
Verified Homeowner
Irvine, CA, on Jul 19, 2022

Very Good Service, only the lot size of the house is too small.

5.0
Verified Homeowner
Irvine, on Jun 03, 2020

The customer care has been amazing and all the people who have helped us have been so kind and helpful for everything that my family and I needed.

4.6
Verified Homeowner
Irvine, CA, on Jul 07, 2022

Like: Frequent updates from the sales team in regards to the construction progress, on time completion date and continued service by [name removed] [name removed] team after closing. Dislike: very complex options and upgrade selection especially for people who are not well verse with home constructions. Should try to make selection choice simpler with fewer options.

5.0
Verified Homeowner
Irvine, on Mar 26, 2020

The customer care experience is excellent. Issues are addressed in a timely manner and a follow-up call is also received. [name removed] is our main contact and he is excellent at meeting our needs and answering any questions we have.

5.0
Verified Homeowner
Irvine, CA, on Jun 16, 2022

[name removed] pacific is number 1

5.0
Verified Homeowner
Irvine, on Mar 14, 2020

[name removed] has been great, no complaints.

5.0
Verified Homeowner
Irvine, CA, on May 26, 2022

Overall, it was a great experience and it exceeded our expectations! We always felt very welcomed at the sales office and when we toured the model homes. We were always offered water/coffee, always welcomed to use the restrooms, never once made to feel bad for needing to tour the model homes a few different times to compare the layouts or view the materials used. If [name removed] was with another client when we walked in, she would say "hello" and acknowledge our presence and let us know she'd be right with us while also being respectful to the clients she was currently assisting. Once we selected a model, [name removed] took the time to tour the homes with us to let us know what items were considered "standard" and which items were considered an upgrade. [name removed] and [name removed] always made themselves available to us when we had questions and not once made us feel dumb for asking a question or not knowing something. We truly appreciated [name removed]'s patience with us while we would go over paperwork. He was always happy to repeat himself if we didn't understand a process. The two of them provided extremely clear communication with us regarding next steps, as well as provided us with updates while our house was under construction. We were especially thankful when they would send us pictures of our house while it was being built as we were from out of state and couldn't see the day-to-day progress. [name removed] once did we have to ask for a picture, but [name removed] and [name removed] put themselves in our shoes, anticipated our needs/wants, and met them without us needing to say a word. We were so beyond thankful to not only move into our dream home, but to work with such a great team that really went above and beyond in welcoming us to the neighborhood. We truly appreciate a lot of the assistance during this process. Anyone can buy a great product, but not every great product comes with great customer service. Our hats off to these two individuals who made this process much more than we could have asked for. 15/10 would work with both these individuals again. Actually if we're ever in the market to buy a new home again, I would go so far as to seek these two out first and see what model homes they're representing. Our dream experience continued at the design center with [name removed]. With us being from out of town, and having limited time to meet, [name removed] was extremely gracious in trying to fit us into her schedule. She was so patience, kind and professional. We got lucky because she had great taste to! However, she never once pushed her opinion on us, just simply made helpful comments (when we asked) such as "Yes, their both taupe but the one on the right has more of a pink undertone and the one on the left has more of a blue undertone" and helped us decided what would match better with what, rather than say "this one is pretty and this one is ugly". She was absolutely phenomenal and so respectful of our culture. She was a great communicator and always responded back to our emails and phone calls within a business day. She was very clear about the cut off dates for each section but never pushy. She simply gave us the information, and also gave us the time and space to think through the decisions. 15/10 would hire [name removed] as my own personal designer.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Sep 07, 2022

Thank you for making my wife's dream coming true. We can't ask for more.

5.0
Verified Homeowner
Irvine, CA, on Jul 29, 2022

Great communication

5.0
Verified Homeowner
Irvine, CA, on Jul 22, 2022

1. Quality of the products. 2. IP design center, [name removed], such a wonderful help and taste.3.sales team, [name removed], [name removed], and [name removed] such a wonderful people to work with. 4. We were in rental at Orchard Hills and we loved the community. 5. Customer care [name removed] is a fantastic IP rep to work with. 6. There are many other points to share but the team that we’ve been working with are the main reasons that we made a right decision about our purchase. Keep up the great job!

5.0
Verified Homeowner
Irvine, CA, on Jul 19, 2022

Very Good Service, only the lot size of the house is too small.

5.0
Verified Homeowner
Irvine, CA, on Jul 07, 2022

Like: Frequent updates from the sales team in regards to the construction progress, on time completion date and continued service by [name removed] [name removed] team after closing. Dislike: very complex options and upgrade selection especially for people who are not well verse with home constructions. Should try to make selection choice simpler with fewer options.

5.0
Verified Homeowner
Irvine, CA, on Jun 16, 2022

[name removed] pacific is number 1

5.0
Verified Homeowner
Irvine, CA, on May 26, 2022

Overall, it was a great experience and it exceeded our expectations! We always felt very welcomed at the sales office and when we toured the model homes. We were always offered water/coffee, always welcomed to use the restrooms, never once made to feel bad for needing to tour the model homes a few different times to compare the layouts or view the materials used. If [name removed] was with another client when we walked in, she would say "hello" and acknowledge our presence and let us know she'd be right with us while also being respectful to the clients she was currently assisting. Once we selected a model, [name removed] took the time to tour the homes with us to let us know what items were considered "standard" and which items were considered an upgrade. [name removed] and [name removed] always made themselves available to us when we had questions and not once made us feel dumb for asking a question or not knowing something. We truly appreciated [name removed]'s patience with us while we would go over paperwork. He was always happy to repeat himself if we didn't understand a process. The two of them provided extremely clear communication with us regarding next steps, as well as provided us with updates while our house was under construction. We were especially thankful when they would send us pictures of our house while it was being built as we were from out of state and couldn't see the day-to-day progress. [name removed] once did we have to ask for a picture, but [name removed] and [name removed] put themselves in our shoes, anticipated our needs/wants, and met them without us needing to say a word. We were so beyond thankful to not only move into our dream home, but to work with such a great team that really went above and beyond in welcoming us to the neighborhood. We truly appreciate a lot of the assistance during this process. Anyone can buy a great product, but not every great product comes with great customer service. Our hats off to these two individuals who made this process much more than we could have asked for. 15/10 would work with both these individuals again. Actually if we're ever in the market to buy a new home again, I would go so far as to seek these two out first and see what model homes they're representing. Our dream experience continued at the design center with [name removed]. With us being from out of town, and having limited time to meet, [name removed] was extremely gracious in trying to fit us into her schedule. She was so patience, kind and professional. We got lucky because she had great taste to! However, she never once pushed her opinion on us, just simply made helpful comments (when we asked) such as "Yes, their both taupe but the one on the right has more of a pink undertone and the one on the left has more of a blue undertone" and helped us decided what would match better with what, rather than say "this one is pretty and this one is ugly". She was absolutely phenomenal and so respectful of our culture. She was a great communicator and always responded back to our emails and phone calls within a business day. She was very clear about the cut off dates for each section but never pushy. She simply gave us the information, and also gave us the time and space to think through the decisions. 15/10 would hire [name removed] as my own personal designer.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 24, 2020

The service request is very responsive, although many things needed to be fixed after 4 months living here, [name removed] was very helpful and responsive.

5.0
Verified Homeowner
Irvine, on Dec 24, 2020

[name removed] has been an incredible help in resolving any issues we have encountered with the home. He has gone above and beyond. My wife and I truly appreciate everything he has done for us.

5.0
Verified Homeowner
Irvine, on Nov 25, 2020

[name removed] has been very responsive and follows through with any request we have made. He has made the entire experience with Irvine pacific very memorable and he is one of the main reasons we have recommended our friends and family to purchase property with Irvine pacific “ravello” in the future.

5.0
Verified Homeowner
Irvine, on Aug 25, 2020

[name removed] is very responsive with inquiries and service requests. I will give him two thumbs up.

5.0
Verified Homeowner
Irvine, on Jun 03, 2020

The customer care has been amazing and all the people who have helped us have been so kind and helpful for everything that my family and I needed.

4.6
Verified Homeowner
Irvine, on Mar 26, 2020

The customer care experience is excellent. Issues are addressed in a timely manner and a follow-up call is also received. [name removed] is our main contact and he is excellent at meeting our needs and answering any questions we have.

5.0
Verified Homeowner
Irvine, on Mar 14, 2020

[name removed] has been great, no complaints.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 09, 2021

Prompt response in fixing issues. Helpful and so far minor issues.

4.4
Verified Homeowner
Irvine, on Nov 13, 2020

I like how accessible the IP team is. I can reach them pretty easily and they have responded promptly.

4.8
Verified Homeowner