Top Homebuilder Ratings & Reviews

Irvine Pacific

Ravello

27 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

4.8

Lender Experience

3.4

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Located at the highest point of the Reserve at Orchard Hills, Ravello presents the community’s largest floorplan designs and homesites, perfect for your growing family. Breathtaking panoramas that span toward the coast and city light views enhance stately interiors that include volume ceilings that soar upward of 21 feet and high-end finishes. California Great Rooms with panoramic doors inspire indoor/outdoor living, and a host of room options includes private guest suites ideal for extended family members, prep kitchens for entertaining and wine rooms for the connoisseur.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on May 31, 2020

The employees from our sales team [name removed] and [name removed] to the construction staff led by [name removed]. They were all very professional, went above and beyond to help and guide us throughout the process. And even after we have moved, if we have any questions, they are prompt in getting us the answers.

5.0
Verified Homeowner
Irvine, on May 07, 2020

Knowledge and hospitality of the sales team.

5.0
Verified Homeowner
Irvine, on Mar 26, 2020

The customer care experience is excellent. Issues are addressed in a timely manner and a follow-up call is also received. [name removed] is our main contact and he is excellent at meeting our needs and answering any questions we have.

5.0
Verified Homeowner
Irvine, on Mar 14, 2020

[name removed] has been great, no complaints.

5.0
Verified Homeowner
Irvine, on Feb 26, 2020

[name removed] is really helpful and address all of my concern s in a timely manner. Working with him is one of the best customer care I ever had.

5.0
Verified Homeowner
Irvine, on Feb 22, 2020

Irvine Pacific has the best warranty service worker.[name removed] and [name removed] help me a lot with the documents and paperworks. [name removed] and [name removed] help me a lot since I moved in. They not only offer me all the helps that I needed, but also willing to help with the issues that I didn't find out. They are the best customer service I have ever had. Thank them a lot !

5.0
Verified Homeowner
Irvine, on Feb 12, 2020

It is hassle free with a great contact person. Everytime I contact [name removed] about an issue/problem his response has been immediate. The best part is that the actual fixes are almost as immediate as the response, sometimes as fast as the same day. Even when the fix couldn't be immediate due to the installer/contractor having to come out and check it, [name removed] communicated that to me and helped me set an appointment that fit my schedule. I could go on and on, but basically [name removed] has continued to make my experience with Irvine Pacific terrific!!!!

5.0
Verified Homeowner
Irvine, on Feb 11, 2020

I was very happy with the way [name removed] and [name removed] were kind enough to fasten the process of my move in and how they replied quickly to all my needs and concerns.

4.8
Verified Homeowner
Irvine, on Feb 07, 2020

[name removed] is really helpful. Whenever I have any problem he can arrive very quickly and solve that

5.0
Verified Homeowner
Irvine, on Jan 17, 2020

Very responsive. Super friendly. Goes above and beyond.

5.0
Verified Homeowner
Irvine, on Jan 06, 2020

Location is more important

4.2
Verified Homeowner
Irvine, on Dec 12, 2019

We were always kept updated by everyone. Emails and calls were answered promptly. Everyone was so professional.

5.0
Verified Homeowner
Irvine, on Oct 17, 2019

All the personnel from start to finish have been professional, patient, extremely helpful , and knowledgable in their respective positions. In sales [removed] and [removed] helped me thru each phase and answered numerous questions I had. [removed] and [removed] also explained every part of my house during walk thru in the framing process and they too answered numerous questions and spent a good amount of time going it. [removed] my designer was the best I could have asked for. Extremely patient as I am a single guy with no design experience. She helped me create my exact vision of my home and she went out of her way to make things as easy as possible. [removed] my customer service rep has made the final part rewarding as well. The minor issues that have arised after construction are almost immediately and perfectly remedied by [removed]. This has been a tremendous experience with Irvine Pacific due to all these people. Thank you.

5.0
Verified Homeowner
Irvine, on Aug 27, 2019

The sale associates, [removed] and [removed], were very helpful and did not seem to play game with the prices. They earned my trust.

4.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on May 31, 2020

The employees from our sales team [name removed] and [name removed] to the construction staff led by [name removed]. They were all very professional, went above and beyond to help and guide us throughout the process. And even after we have moved, if we have any questions, they are prompt in getting us the answers.

5.0
Verified Homeowner
Irvine, on May 07, 2020

Knowledge and hospitality of the sales team.

5.0
Verified Homeowner
Irvine, on Feb 11, 2020

I was very happy with the way [name removed] and [name removed] were kind enough to fasten the process of my move in and how they replied quickly to all my needs and concerns.

4.8
Verified Homeowner
Irvine, on Jan 06, 2020

Location is more important

4.2
Verified Homeowner
Irvine, on Dec 12, 2019

We were always kept updated by everyone. Emails and calls were answered promptly. Everyone was so professional.

5.0
Verified Homeowner
Irvine, on Oct 17, 2019

All the personnel from start to finish have been professional, patient, extremely helpful , and knowledgable in their respective positions. In sales [removed] and [removed] helped me thru each phase and answered numerous questions I had. [removed] and [removed] also explained every part of my house during walk thru in the framing process and they too answered numerous questions and spent a good amount of time going it. [removed] my designer was the best I could have asked for. Extremely patient as I am a single guy with no design experience. She helped me create my exact vision of my home and she went out of her way to make things as easy as possible. [removed] my customer service rep has made the final part rewarding as well. The minor issues that have arised after construction are almost immediately and perfectly remedied by [removed]. This has been a tremendous experience with Irvine Pacific due to all these people. Thank you.

5.0
Verified Homeowner
Irvine, on Aug 27, 2019

The sale associates, [removed] and [removed], were very helpful and did not seem to play game with the prices. They earned my trust.

4.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 26, 2020

The customer care experience is excellent. Issues are addressed in a timely manner and a follow-up call is also received. [name removed] is our main contact and he is excellent at meeting our needs and answering any questions we have.

5.0
Verified Homeowner
Irvine, on Mar 14, 2020

[name removed] has been great, no complaints.

5.0
Verified Homeowner
Irvine, on Feb 26, 2020

[name removed] is really helpful and address all of my concern s in a timely manner. Working with him is one of the best customer care I ever had.

5.0
Verified Homeowner
Irvine, on Feb 22, 2020

Irvine Pacific has the best warranty service worker.[name removed] and [name removed] help me a lot with the documents and paperworks. [name removed] and [name removed] help me a lot since I moved in. They not only offer me all the helps that I needed, but also willing to help with the issues that I didn't find out. They are the best customer service I have ever had. Thank them a lot !

5.0
Verified Homeowner
Irvine, on Feb 12, 2020

It is hassle free with a great contact person. Everytime I contact [name removed] about an issue/problem his response has been immediate. The best part is that the actual fixes are almost as immediate as the response, sometimes as fast as the same day. Even when the fix couldn't be immediate due to the installer/contractor having to come out and check it, [name removed] communicated that to me and helped me set an appointment that fit my schedule. I could go on and on, but basically [name removed] has continued to make my experience with Irvine Pacific terrific!!!!

5.0
Verified Homeowner
Irvine, on Feb 07, 2020

[name removed] is really helpful. Whenever I have any problem he can arrive very quickly and solve that

5.0
Verified Homeowner
Irvine, on Jan 17, 2020

Very responsive. Super friendly. Goes above and beyond.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet