Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

149 Homeowner Reviews Completed Mar 2019 - Sep 2020

Irvine Pacific

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Irvine Pacific logo

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 18, 2020

Our warranty service is outstanding. [name removed] is always here for us and makes us feel as we are a part of the Irvine Pacific family and not just a random home owner.

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Service is outstanding. It’s such a pleasure calling Mr [name removed] whenever we have a problem

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Friendly communication with everyone

5.0
Verified Homeowner
Irvine, on Dec 20, 2019

Customer service is amazing

5.0
Verified Homeowner
Irvine, on Dec 04, 2019

I think Irvine pacific makes a concerted effort to not just build houses but more importantly build communities which has become a home to us. It begins with a good product and follows it up with great support after we’ve moved in.

5.0
Verified Homeowner
Irvine, on Nov 23, 2019

Customer service team-from the sales staff to the customer service rep ([name removed]) assigned to my home. I was able to have my needs met by the team. Quality of home met my expectations.

4.6
Verified Homeowner
Irvine, on Oct 29, 2019

[removed]

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Sep 07, 2019

Customer service

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner
Irvine, CA, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Homeowner
Irvine, CA, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, CA, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Homeowner
Irvine, CA, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Homeowner
Irvine, CA, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Homeowner
Irvine, CA, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Homeowner
Irvine, CA, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, CA, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, CA, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Homeowner
Irvine, CA, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Homeowner
Irvine, CA, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Homeowner
Irvine, CA, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Homeowner
Irvine, CA, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 18, 2020

Our warranty service is outstanding. [name removed] is always here for us and makes us feel as we are a part of the Irvine Pacific family and not just a random home owner.

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 22, 2019

Service is outstanding. It’s such a pleasure calling Mr [name removed] whenever we have a problem

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Friendly communication with everyone

5.0
Verified Homeowner
Irvine, on Dec 20, 2019

Customer service is amazing

5.0
Verified Homeowner
Irvine, on Dec 04, 2019

I think Irvine pacific makes a concerted effort to not just build houses but more importantly build communities which has become a home to us. It begins with a good product and follows it up with great support after we’ve moved in.

5.0
Verified Homeowner
Irvine, on Nov 23, 2019

Customer service team-from the sales staff to the customer service rep ([name removed]) assigned to my home. I was able to have my needs met by the team. Quality of home met my expectations.

4.6
Verified Homeowner
Irvine, on Oct 29, 2019

[removed]

5.0
Verified Homeowner
Irvine, on Sep 07, 2019

Customer service

5.0
Verified Homeowner