Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

141 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.9

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 20, 2021

[name removed] is so helpful

5.0
Verified Homeowner
Irvine, on Mar 11, 2021

Pretty good quality of the house construction and great post-sale customer services.

5.0
Verified Homeowner
Irvine, CA, on Jul 08, 2021

Amazing people to work with

5.0
Verified Homeowner
Irvine, on Dec 22, 2020

Great service

5.0
Verified Homeowner
Irvine, on Feb 05, 2021

We are so happy with the level of service we receive. Even during these crazy times [name removed] still took care of everything for us

5.0
Verified Homeowner
Irvine, CA, on Jun 03, 2021

The [name removed] team worked hard to close the deal and has been very supporting of the move in and quality checking.

4.9
Verified Homeowner
Irvine, on May 14, 2020

Our customer service ([name removed] and [name removed]) have been fantastic.

4.6
Verified Homeowner
Irvine, on Dec 24, 2020

Great experience

5.0
Verified Homeowner
Irvine, CA, on May 25, 2021

Sales team ([name removed] and [name removed]), design team ([name removed]) and move-in team ([name removed]) are all terrific people and have been impressively dedicated, enthusiastic and professional!

4.5
Verified Homeowner
Irvine, on May 09, 2020

Great service from everyone

5.0
Verified Homeowner
Irvine, on Dec 07, 2020

We love the fact the our service man really cares about us and is always checking to make sure everything is going good at our home

5.0
Verified Homeowner
Irvine, CA, on May 25, 2021

Love customer service, in sales and after move in

4.9
Verified Homeowner
Irvine, on May 05, 2020

Overall the area is very nice and we have clean area

4.9
Verified Homeowner
Irvine, on Dec 03, 2020

We are very happy with [name removed] pacific and the service we receive. [name removed] is so much help

5.0
Verified Homeowner
Irvine, CA, on May 25, 2021

We didn't get the quality of product that we paid for. Since moving in, we have had numerous issues: microwave doesn't work, garage door opener is failing, alarm contacts were not installed, e4 control systems took 1 month to come configure my alarm system, solar system still has not been activated (45+ days later), etc. There is no rhyme or reason to which switches are Lutron enabled and which are not. Electric vehicle outlet was not offered as an option and the prewire outlet is placed near the floor of the garage, instead of up higher where the charger would sit. My neighbors were able to select built-in refrigerator as an option, but I was not. Etc. Etc. Etc.

3.4
Verified Homeowner
Irvine, on Apr 21, 2020

Great service

5.0
Verified Homeowner
Irvine, on Dec 02, 2020

So thankful for all the help we recieve

5.0
Verified Homeowner
Irvine, CA, on May 11, 2021

[name removed] was quick to reply to all e-mails, even on her day-offs. [name removed] at the design center was very knowledgeable and helped us create a beautiful home. [name removed]'s customer service is top-notch. He genuinely wants to keep the buyers happy and addresses all concerns and wants us to reach out to him for anything.

5.0
Verified Homeowner
Irvine, on Mar 26, 2020

Amazing service

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

Very helpful

5.0
Verified Homeowner
Irvine, CA, on May 05, 2021

Wonderful people to work with

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jul 08, 2021

Amazing people to work with

5.0
Verified Homeowner
Irvine, CA, on Jun 03, 2021

The [name removed] team worked hard to close the deal and has been very supporting of the move in and quality checking.

4.9
Verified Homeowner
Irvine, CA, on May 25, 2021

Sales team ([name removed] and [name removed]), design team ([name removed]) and move-in team ([name removed]) are all terrific people and have been impressively dedicated, enthusiastic and professional!

4.5
Verified Homeowner
Irvine, CA, on May 25, 2021

Love customer service, in sales and after move in

4.9
Verified Homeowner
Irvine, CA, on May 25, 2021

We didn't get the quality of product that we paid for. Since moving in, we have had numerous issues: microwave doesn't work, garage door opener is failing, alarm contacts were not installed, e4 control systems took 1 month to come configure my alarm system, solar system still has not been activated (45+ days later), etc. There is no rhyme or reason to which switches are Lutron enabled and which are not. Electric vehicle outlet was not offered as an option and the prewire outlet is placed near the floor of the garage, instead of up higher where the charger would sit. My neighbors were able to select built-in refrigerator as an option, but I was not. Etc. Etc. Etc.

3.4
Verified Homeowner
Irvine, CA, on May 11, 2021

[name removed] was quick to reply to all e-mails, even on her day-offs. [name removed] at the design center was very knowledgeable and helped us create a beautiful home. [name removed]'s customer service is top-notch. He genuinely wants to keep the buyers happy and addresses all concerns and wants us to reach out to him for anything.

5.0
Verified Homeowner
Irvine, CA, on May 05, 2021

Wonderful people to work with

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 20, 2021

[name removed] is so helpful

5.0
Verified Homeowner
Irvine, on Feb 05, 2021

We are so happy with the level of service we receive. Even during these crazy times [name removed] still took care of everything for us

5.0
Verified Homeowner
Irvine, on Dec 24, 2020

Great experience

5.0
Verified Homeowner
Irvine, on Dec 07, 2020

We love the fact the our service man really cares about us and is always checking to make sure everything is going good at our home

5.0
Verified Homeowner
Irvine, on Dec 03, 2020

We are very happy with [name removed] pacific and the service we receive. [name removed] is so much help

5.0
Verified Homeowner
Irvine, on Dec 02, 2020

So thankful for all the help we recieve

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

Very helpful

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 11, 2021

Pretty good quality of the house construction and great post-sale customer services.

5.0
Verified Homeowner
Irvine, on Dec 22, 2020

Great service

5.0
Verified Homeowner
Irvine, on May 14, 2020

Our customer service ([name removed] and [name removed]) have been fantastic.

4.6
Verified Homeowner
Irvine, on May 09, 2020

Great service from everyone

5.0
Verified Homeowner
Irvine, on May 05, 2020

Overall the area is very nice and we have clean area

4.9
Verified Homeowner
Irvine, on Apr 21, 2020

Great service

5.0
Verified Homeowner
Irvine, on Mar 26, 2020

Amazing service

5.0
Verified Homeowner