Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

155 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 20, 2021

[name removed] is so helpful

5.0
Verified Homeowner
Irvine, on Feb 05, 2021

We are so happy with the level of service we receive. Even during these crazy times [name removed] still took care of everything for us

5.0
Verified Homeowner
Irvine, on Dec 24, 2020

Great experience

5.0
Verified Homeowner
Irvine, on Dec 22, 2020

Great service

5.0
Verified Homeowner
Irvine, on Dec 07, 2020

We love the fact the our service man really cares about us and is always checking to make sure everything is going good at our home

5.0
Verified Homeowner
Irvine, on Dec 03, 2020

We are very happy with [name removed] pacific and the service we receive. [name removed] is so much help

5.0
Verified Homeowner
Irvine, on Dec 02, 2020

So thankful for all the help we recieve

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

Very helpful

5.0
Verified Homeowner
Irvine, on May 14, 2020

Our customer service ([name removed] and [name removed]) have been fantastic.

4.6
Verified Homeowner
Irvine, on May 09, 2020

Great service from everyone

5.0
Verified Homeowner
Irvine, on Mar 17, 2020

Our customer service man [name removed] Is the best

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

The attention we receive from our customer service man, [name removed] He always makes time for us

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

Amazing people to work with

5.0
Verified Homeowner
Irvine, on Feb 11, 2020

Everyone was amazing

5.0
Verified Homeowner
Irvine, CA, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, CA, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, CA, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Homeowner
Irvine, CA, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Homeowner
Irvine, CA, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Homeowner
Irvine, CA, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Homeowner
Irvine, CA, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, CA, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, CA, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Homeowner
Irvine, CA, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Homeowner
Irvine, CA, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Homeowner
Irvine, CA, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Homeowner
Irvine, CA, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 20, 2021

[name removed] is so helpful

5.0
Verified Homeowner
Irvine, on Feb 05, 2021

We are so happy with the level of service we receive. Even during these crazy times [name removed] still took care of everything for us

5.0
Verified Homeowner
Irvine, on Dec 24, 2020

Great experience

5.0
Verified Homeowner
Irvine, on Dec 07, 2020

We love the fact the our service man really cares about us and is always checking to make sure everything is going good at our home

5.0
Verified Homeowner
Irvine, on Dec 03, 2020

We are very happy with [name removed] pacific and the service we receive. [name removed] is so much help

5.0
Verified Homeowner
Irvine, on Dec 02, 2020

So thankful for all the help we recieve

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

Very helpful

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 22, 2020

Great service

5.0
Verified Homeowner
Irvine, on May 14, 2020

Our customer service ([name removed] and [name removed]) have been fantastic.

4.6
Verified Homeowner
Irvine, on May 09, 2020

Great service from everyone

5.0
Verified Homeowner
Irvine, on Mar 17, 2020

Our customer service man [name removed] Is the best

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

The attention we receive from our customer service man, [name removed] He always makes time for us

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

Amazing people to work with

5.0
Verified Homeowner
Irvine, on Feb 11, 2020

Everyone was amazing

5.0
Verified Homeowner