Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

124 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

5.0

Home Personalization Experience

4.9

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 18, 2020

Our warranty service is outstanding. [name removed] is always here for us and makes us feel as we are a part of the Irvine Pacific family and not just a random home owner.

5.0
Verified Homeowner
Irvine, on Jan 09, 2020

The professional and friendly treatment that I received from [name removed] and [name removed]

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Service is outstanding. It’s such a pleasure calling Mr [name removed] whenever we have a problem

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Friendly communication with everyone

5.0
Verified Homeowner
Irvine, on Nov 23, 2019

Customer service team-from the sales staff to the customer service rep ([name removed]) assigned to my home. I was able to have my needs met by the team. Quality of home met my expectations.

4.6
Verified Homeowner
Irvine, on Oct 29, 2019

[removed]

5.0
Verified Homeowner
Irvine, on Oct 26, 2019

Our customer service representative [removed]

5.0
Verified Homeowner
Irvine, on Oct 26, 2019

[removed] and [removed]

5.0
Verified Homeowner
Irvine, on Oct 23, 2019

Both. [removed] and [removed] was really helpful.

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Oct 21, 2019

The attitude of the sales and the quality of house

5.0
Verified Homeowner
Irvine, on Sep 28, 2019

Great service

5.0
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner
Irvine, on Jul 03, 2019

The process for us was very smooth. Using the builder preferred lender also provided us the best rate.

4.9
Verified Homeowner
Irvine, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Homeowner
Irvine, on Apr 03, 2019

Design center- the designer [removed] was very patient.

4.7
Verified Homeowner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Homeowner
Irvine, on Mar 20, 2019

Staffs are friendly and professional.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 09, 2020

The professional and friendly treatment that I received from [name removed] and [name removed]

5.0
Verified Homeowner
Irvine, on Oct 23, 2019

Both. [removed] and [removed] was really helpful.

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

The attitude of the sales and the quality of house

5.0
Verified Homeowner
Irvine, on Jul 03, 2019

The process for us was very smooth. Using the builder preferred lender also provided us the best rate.

4.9
Verified Homeowner
Irvine, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, on Apr 03, 2019

Design center- the designer [removed] was very patient.

4.7
Verified Homeowner
Irvine, on Mar 20, 2019

Staffs are friendly and professional.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 18, 2020

Our warranty service is outstanding. [name removed] is always here for us and makes us feel as we are a part of the Irvine Pacific family and not just a random home owner.

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 22, 2019

Service is outstanding. It’s such a pleasure calling Mr [name removed] whenever we have a problem

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Friendly communication with everyone

5.0
Verified Homeowner
Irvine, on Nov 23, 2019

Customer service team-from the sales staff to the customer service rep ([name removed]) assigned to my home. I was able to have my needs met by the team. Quality of home met my expectations.

4.6
Verified Homeowner
Irvine, on Oct 29, 2019

[removed]

5.0
Verified Homeowner
Irvine, on Oct 26, 2019

Our customer service representative [removed]

5.0
Verified Homeowner
Irvine, on Oct 26, 2019

[removed] and [removed]

5.0
Verified Homeowner
Irvine, on Sep 28, 2019

Great service

5.0
Verified Homeowner