Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

137 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 28, 2020

Our purchase experience began long before we bought our IP home. [name removed] really deserves the credit. We met [name removed] 4 years ago, when we were renting another [name removed] [name removed] home. He was amazing, so gracious, and his treatment of us as IP renters made us decide we had to buy an IP home. He treated us like we were the owners, not tenants. We have owned numerous other homes in our lifetime, even a Cal [name removed] home, but [name removed] proved IP was the best. Funny thing here is, [name removed] did not have to treat us so well, he could not have expected we would ultimately come back around and cross his path, based on our finances at the time, but we did. At the time, we told him, we could not afford an IP home, as we had two others and we would have to sell them both in order to do it. In fact, from talking with us, he knew it was more likely we would not buy an IP home due to cost. However he continued to treat us the same, as if we were the owners, not the renters. it is because of his wonderful customer service efforts, we worked even harder to be able to afford this IP home 4 years after meeting him. In addition to [name removed], we have to credit [name removed], the Sales [name removed] for Ravello for helping us stay on the IP purchase path. We met [name removed] almost 2 years ago, while looking at Ravello. [name removed] was one of the kindest people we have ever met. At that time, we owned 2 other houses as I previously said and we had to sell both, to afford an IP home. We visited Ravello at least 50 times, in hopes of one day affording a Ravello IP home. Each time we tried to work the numbers out, we just could not make it work on our end. [name removed] still continued to treat us so well and said, don't worry about it, you never know, the right IP house will come up for you. [name removed] could have discounted us as not serious buyers, but he did not, to quote [name removed], "I love working for IP, they make wonderful homes and you will get one eventually. Even if you do not buy from me, you will get one, I know it." [name removed]'s positive attitude was so infectious, it made us work even harder to find a way to afford an IP home. Then came [name removed], one of the nicest ladies we have ever met as well. She was very knowledgeable and experienced in the Real Estate business also. She also loved her job and really worked hard to try and find us a home, with a view, the right size and price. Granted, [name removed] was a bit more affordable than Ravello, so there was some more room to work. Nothing ever seemed to bother [name removed], she weathered any storm, or bump in the road to getting a good buyer qualified and we could not have done it without her. [name removed], like [name removed] and [name removed], never pushed us into any purchase, they simply exuded their love for IP and selling their homes. Their behavior, again, made us work even harder to get one. There is something about life and sales, if you put the right people, with the right qualities in place to do a job, you don't have to force anything to happen, it just works out. Finally, right after we initially purchased our [name removed] Lot#11, we found out [name removed] was retiring and we were justifiably concerned there would be a loss of sales customer service, as soon as she left. Fortunately, [name removed] showed up, she did not let us down in this area. Everything [name removed] put in place, [name removed] delivered on. She like [name removed], really seemed to love working for IP and could not do enough to make our experience great. [name removed], [name removed], [name removed] and [name removed] should be on one of IP's lists, as being the reason, IP is so successful. These people embody many of the best qualities of the best people in life. They are each friendly, happy, positive and always willing to help others, regardless if it ever leads to a benefit to them personally. I want to end this section by saying, my wife and I never knew any of the folks before we met them in the way that I have listed. We do not socialize with them personally, so there is no hidden agenda to complement them. My wife and I only offer these complements based on fact and appreciation. Lastly, we believe, what you put out personally in life always comes back to you at one point in time, the same way you originally exuded your behavior, good or bad. Each of these people are wonderful people and are so good at what they do. You better hold onto them, because as they travel, so does IP's business.

5.0
Verified Homeowner
Irvine, on Jun 28, 2020

Warranty service is absolutely fantastic.

5.0
Verified Homeowner
Irvine, CA, on Jun 24, 2020

I really want to say thanks to all the after service guys .

4.3
Verified Homeowner
Irvine, CA, on Jun 24, 2020

Move in is smooth. Everyone is very helpful and nice

5.0
Verified Homeowner
Irvine, CA, on Jun 23, 2020

Sales was kind and Customer Service responds quick and reliable.

4.8
Verified Homeowner
Irvine, on Jun 12, 2020

Taking care of the issues that we find in our new home [name removed] always responds to our issues promptly

5.0
Verified Homeowner
Irvine, on May 27, 2020

My experience with our customer service has been outstanding. [name removed] always shows up as promised and takes care of our needs.

5.0
Verified Homeowner
Irvine, on Mar 17, 2020

Our customer service man [name removed] Is the best

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

The attention we receive from our customer service man, [name removed] He always makes time for us

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

Amazing people to work with

5.0
Verified Homeowner
Irvine, on Feb 11, 2020

Everyone was amazing

5.0
Verified Homeowner
Irvine, CA, on Feb 01, 2020

Everyone was very friendly

5.0
Verified Homeowner
Irvine, CA, on Jan 30, 2020

[name removed] is very responsive

4.1
Verified Homeowner
Irvine, on Jan 18, 2020

Our warranty service is outstanding. [name removed] is always here for us and makes us feel as we are a part of the Irvine Pacific family and not just a random home owner.

5.0
Verified Homeowner
Irvine, CA, on Jan 09, 2020

The professional and friendly treatment that I received from [name removed] and [name removed]

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Service is outstanding. It’s such a pleasure calling Mr [name removed] whenever we have a problem

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Friendly communication with everyone

5.0
Verified Homeowner
Irvine, on Dec 20, 2019

Customer service is amazing

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 28, 2020

Our purchase experience began long before we bought our IP home. [name removed] really deserves the credit. We met [name removed] 4 years ago, when we were renting another [name removed] [name removed] home. He was amazing, so gracious, and his treatment of us as IP renters made us decide we had to buy an IP home. He treated us like we were the owners, not tenants. We have owned numerous other homes in our lifetime, even a Cal [name removed] home, but [name removed] proved IP was the best. Funny thing here is, [name removed] did not have to treat us so well, he could not have expected we would ultimately come back around and cross his path, based on our finances at the time, but we did. At the time, we told him, we could not afford an IP home, as we had two others and we would have to sell them both in order to do it. In fact, from talking with us, he knew it was more likely we would not buy an IP home due to cost. However he continued to treat us the same, as if we were the owners, not the renters. it is because of his wonderful customer service efforts, we worked even harder to be able to afford this IP home 4 years after meeting him. In addition to [name removed], we have to credit [name removed], the Sales [name removed] for Ravello for helping us stay on the IP purchase path. We met [name removed] almost 2 years ago, while looking at Ravello. [name removed] was one of the kindest people we have ever met. At that time, we owned 2 other houses as I previously said and we had to sell both, to afford an IP home. We visited Ravello at least 50 times, in hopes of one day affording a Ravello IP home. Each time we tried to work the numbers out, we just could not make it work on our end. [name removed] still continued to treat us so well and said, don't worry about it, you never know, the right IP house will come up for you. [name removed] could have discounted us as not serious buyers, but he did not, to quote [name removed], "I love working for IP, they make wonderful homes and you will get one eventually. Even if you do not buy from me, you will get one, I know it." [name removed]'s positive attitude was so infectious, it made us work even harder to find a way to afford an IP home. Then came [name removed], one of the nicest ladies we have ever met as well. She was very knowledgeable and experienced in the Real Estate business also. She also loved her job and really worked hard to try and find us a home, with a view, the right size and price. Granted, [name removed] was a bit more affordable than Ravello, so there was some more room to work. Nothing ever seemed to bother [name removed], she weathered any storm, or bump in the road to getting a good buyer qualified and we could not have done it without her. [name removed], like [name removed] and [name removed], never pushed us into any purchase, they simply exuded their love for IP and selling their homes. Their behavior, again, made us work even harder to get one. There is something about life and sales, if you put the right people, with the right qualities in place to do a job, you don't have to force anything to happen, it just works out. Finally, right after we initially purchased our [name removed] Lot#11, we found out [name removed] was retiring and we were justifiably concerned there would be a loss of sales customer service, as soon as she left. Fortunately, [name removed] showed up, she did not let us down in this area. Everything [name removed] put in place, [name removed] delivered on. She like [name removed], really seemed to love working for IP and could not do enough to make our experience great. [name removed], [name removed], [name removed] and [name removed] should be on one of IP's lists, as being the reason, IP is so successful. These people embody many of the best qualities of the best people in life. They are each friendly, happy, positive and always willing to help others, regardless if it ever leads to a benefit to them personally. I want to end this section by saying, my wife and I never knew any of the folks before we met them in the way that I have listed. We do not socialize with them personally, so there is no hidden agenda to complement them. My wife and I only offer these complements based on fact and appreciation. Lastly, we believe, what you put out personally in life always comes back to you at one point in time, the same way you originally exuded your behavior, good or bad. Each of these people are wonderful people and are so good at what they do. You better hold onto them, because as they travel, so does IP's business.

5.0
Verified Homeowner
Irvine, CA, on Jun 24, 2020

I really want to say thanks to all the after service guys .

4.3
Verified Homeowner
Irvine, CA, on Jun 24, 2020

Move in is smooth. Everyone is very helpful and nice

5.0
Verified Homeowner
Irvine, CA, on Jun 23, 2020

Sales was kind and Customer Service responds quick and reliable.

4.8
Verified Homeowner
Irvine, CA, on Feb 01, 2020

Everyone was very friendly

5.0
Verified Homeowner
Irvine, CA, on Jan 30, 2020

[name removed] is very responsive

4.1
Verified Homeowner
Irvine, CA, on Jan 09, 2020

The professional and friendly treatment that I received from [name removed] and [name removed]

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jun 28, 2020

Warranty service is absolutely fantastic.

5.0
Verified Homeowner
Irvine, on Jun 12, 2020

Taking care of the issues that we find in our new home [name removed] always responds to our issues promptly

5.0
Verified Homeowner
Irvine, on May 27, 2020

My experience with our customer service has been outstanding. [name removed] always shows up as promised and takes care of our needs.

5.0
Verified Homeowner
Irvine, on Jan 18, 2020

Our warranty service is outstanding. [name removed] is always here for us and makes us feel as we are a part of the Irvine Pacific family and not just a random home owner.

5.0
Verified Homeowner
Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 17, 2020

Our customer service man [name removed] Is the best

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

The attention we receive from our customer service man, [name removed] He always makes time for us

5.0
Verified Homeowner
Irvine, on Mar 13, 2020

Amazing people to work with

5.0
Verified Homeowner
Irvine, on Feb 11, 2020

Everyone was amazing

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Service is outstanding. It’s such a pleasure calling Mr [name removed] whenever we have a problem

5.0
Verified Homeowner
Irvine, on Dec 22, 2019

Friendly communication with everyone

5.0
Verified Homeowner
Irvine, on Dec 20, 2019

Customer service is amazing

5.0
Verified Homeowner