Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

167 Homeowner Reviews Completed May 2019 - Nov 2020

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Lender Experience

4.9

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Nov 22, 2020

Very friendly service and appreciate extended warranty. Sometimes they are too busy though and things get delayed

4.7
Verified Homeowner
Irvine, on Nov 21, 2020

I like the warranty service very much! [name removed] is very professional.

5.0
Verified Homeowner
Irvine, on Nov 21, 2020

Our warranty service is very good. Mr. [name removed] takes very good care of us

5.0
Verified Homeowner
Irvine, on Nov 20, 2020

[name removed] and his Assistant [name removed] have continued to keep their promises to me and my family regarding our Reserve [name removed] Purchase and Warranty. We have been most pleased with the fact that [name removed] and Art have not forgotten their customer service promise to us, even though I know they have had to take on the oversight of so many more homes as time have passed. Art has handled so many issues for us under [name removed]'s direction as well, to repair and resolve whatever concerns we have had. He is excellent. You do not find this level of service ANYWHERE! IP, you better hold onto these two guys, they are the people that keep us homeowners talking about your great homes and your promise of quality customer service. Whenever I think of how expensive these homes cost, I always come back to the thought "they are worth it", because of the customer service! Of special note, recently when the [name removed] fires broke out, I was so impressed that [name removed] called me from off sight to warn us regarding the fire evacuation and to make sure we got out before the fire overtook this area. I cannot express how great it made me and my wife feel that even in his time of crisis, the fire, [name removed] cared enough about his assigned home owners to call us personally. [name removed] and Art have not disappointed us thus far, which is so impressive. Excellent job to both of these folks!!!

5.0
Verified Homeowner
Irvine, on Nov 19, 2020

I like all [name removed]'s wonderful customer care! [name removed] Senior Customer Care [name removed] [name removed] [name removed]

4.9
Verified Homeowner
Irvine, on Oct 25, 2020

I really like the warranty service, [name removed] was very enthusiastic and did a great job.

4.7
Verified Homeowner
Irvine, on Oct 24, 2020

We are very pleased with the service that is provided

5.0
Verified Homeowner
Irvine, on May 14, 2020

Our customer service ([name removed] and [name removed]) have been fantastic.

4.6
Verified Homeowner
Irvine, on May 09, 2020

Great service from everyone

5.0
Verified Homeowner
Irvine, on May 05, 2020

Overall the area is very nice and we have clean area

4.9
Verified Homeowner
Irvine, on Apr 21, 2020

Great service

5.0
Verified Homeowner
Irvine, on Mar 26, 2020

Amazing service

5.0
Verified Homeowner
Irvine, on Mar 19, 2020

Very friendly and helpful people to work with

5.0
Verified Homeowner
Irvine, on Mar 17, 2020

Our customer service man [name removed] Is the best

5.0
Verified Homeowner
Irvine, CA, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, CA, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, CA, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Homeowner
Irvine, CA, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Homeowner
Irvine, CA, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Homeowner
Irvine, CA, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Homeowner
Irvine, CA, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, CA, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, CA, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Homeowner
Irvine, CA, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Homeowner
Irvine, CA, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Homeowner
Irvine, CA, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Homeowner
Irvine, CA, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Nov 22, 2020

Very friendly service and appreciate extended warranty. Sometimes they are too busy though and things get delayed

4.7
Verified Homeowner
Irvine, on Nov 21, 2020

I like the warranty service very much! [name removed] is very professional.

5.0
Verified Homeowner
Irvine, on Nov 21, 2020

Our warranty service is very good. Mr. [name removed] takes very good care of us

5.0
Verified Homeowner
Irvine, on Nov 20, 2020

[name removed] and his Assistant [name removed] have continued to keep their promises to me and my family regarding our Reserve [name removed] Purchase and Warranty. We have been most pleased with the fact that [name removed] and Art have not forgotten their customer service promise to us, even though I know they have had to take on the oversight of so many more homes as time have passed. Art has handled so many issues for us under [name removed]'s direction as well, to repair and resolve whatever concerns we have had. He is excellent. You do not find this level of service ANYWHERE! IP, you better hold onto these two guys, they are the people that keep us homeowners talking about your great homes and your promise of quality customer service. Whenever I think of how expensive these homes cost, I always come back to the thought "they are worth it", because of the customer service! Of special note, recently when the [name removed] fires broke out, I was so impressed that [name removed] called me from off sight to warn us regarding the fire evacuation and to make sure we got out before the fire overtook this area. I cannot express how great it made me and my wife feel that even in his time of crisis, the fire, [name removed] cared enough about his assigned home owners to call us personally. [name removed] and Art have not disappointed us thus far, which is so impressive. Excellent job to both of these folks!!!

5.0
Verified Homeowner
Irvine, on Nov 19, 2020

I like all [name removed]'s wonderful customer care! [name removed] Senior Customer Care [name removed] [name removed] [name removed]

4.9
Verified Homeowner
Irvine, on Oct 25, 2020

I really like the warranty service, [name removed] was very enthusiastic and did a great job.

4.7
Verified Homeowner
Irvine, on Oct 24, 2020

We are very pleased with the service that is provided

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on May 14, 2020

Our customer service ([name removed] and [name removed]) have been fantastic.

4.6
Verified Homeowner
Irvine, on May 09, 2020

Great service from everyone

5.0
Verified Homeowner
Irvine, on May 05, 2020

Overall the area is very nice and we have clean area

4.9
Verified Homeowner
Irvine, on Apr 21, 2020

Great service

5.0
Verified Homeowner
Irvine, on Mar 26, 2020

Amazing service

5.0
Verified Homeowner
Irvine, on Mar 19, 2020

Very friendly and helpful people to work with

5.0
Verified Homeowner
Irvine, on Mar 17, 2020

Our customer service man [name removed] Is the best

5.0
Verified Homeowner