Top Homebuilder Ratings & Reviews

Terra Reviews

106 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

106 Home Owner Reviews

4.9
Rating of home owners' willingness to recommend this builder
4.8
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

5.0

Home Personalization Experience

4.9

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Home Owner
Irvine, on Jul 03, 2019

The process for us was very smooth. Using the builder preferred lender also provided us the best rate.

4.9
Verified Home Owner
Irvine, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Home Owner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Home Owner
Irvine, on Apr 03, 2019

Design center- the designer [removed] was very patient.

4.7
Verified Home Owner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Home Owner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Home Owner
Irvine, on Apr 01, 2019

[removed] has been the consummate professional. Always available to ensure that we are well taken cared for.

5.0
Verified Home Owner
Irvine, on Mar 20, 2019

Staffs are friendly and professional.

5.0
Verified Home Owner
Irvine, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Home Owner
Irvine, on Feb 15, 2019

[removed] has been very proactive and responsive for the issues related to my house. Once he noticed the window of my balcony was open while I was away in China, and he emailed me the issue so that I could take immediate action to avoid any damage. He also helped to fix the problem of my backyard lock which cannot be locked properly. These things are all done while I am away in China. I really appreciate that.

5.0
Verified Home Owner
Irvine, on Feb 02, 2019

Our customer service representative is amazing

5.0
Verified Home Owner
Irvine, on Jan 15, 2019

Our representative [removed]

5.0
Verified Home Owner
Irvine, on Jan 09, 2019

[removed] is the best

5.0
Verified Home Owner
Irvine, on Jan 05, 2019

Customer care representative's responsiveness and committement.

5.0
Verified Home Owner
Irvine, on Nov 23, 2018

Sales ([removed] and [removed]) are very supportive. They kept on updating us periodically and let us know the progress. The designer [removed] is awesome and patient. She helped me chose all the upgrades without hassles. All of them are very friendly, helpful and responsive. The designer I have this time is much better than my last purchase experience with IP. Customer Service has improved significantly. Last time, the customer service often forgot about the repair requests. This time, [removed] is super fast responsive and really takes care of all the repair requests. He’s also very friendly too.

3.7
Verified Home Owner
Irvine, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Home Owner
Irvine, on Nov 21, 2018

The team [removed], [removed], [removed], and [removed] kept in constant contact. Reassuring us that they were behind us every step of the way. It was the personal attention to detail that gave us the trust to make the purchase of our new home an enjoyable experience.

5.0
Verified Home Owner
Irvine, on Oct 24, 2018

Customer care rep [removed]

5.0
Verified Home Owner
Irvine, on Oct 19, 2018

[removed] is super fast in responding to issues that arise in the house. I’m very happy.

5.0
Verified Home Owner
Irvine, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Home Owner
Irvine, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Home Owner
Irvine, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Home Owner
Irvine, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Irvine, on Jul 03, 2019

The process for us was very smooth. Using the builder preferred lender also provided us the best rate.

4.9
Verified Home Owner
Irvine, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Home Owner
Irvine, on Apr 03, 2019

Design center- the designer [removed] was very patient.

4.7
Verified Home Owner
Irvine, on Mar 20, 2019

Staffs are friendly and professional.

5.0
Verified Home Owner
Irvine, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Home Owner
Irvine, on Nov 23, 2018

Sales ([removed] and [removed]) are very supportive. They kept on updating us periodically and let us know the progress. The designer [removed] is awesome and patient. She helped me chose all the upgrades without hassles. All of them are very friendly, helpful and responsive. The designer I have this time is much better than my last purchase experience with IP. Customer Service has improved significantly. Last time, the customer service often forgot about the repair requests. This time, [removed] is super fast responsive and really takes care of all the repair requests. He’s also very friendly too.

3.7
Verified Home Owner
Irvine, on Nov 21, 2018

The [removed] Sales [removed] ([removed]) and our customer service rep [removed] went above and beyond to help us through the process. They were all very professional and provided excellent customer care.

4.9
Verified Home Owner
Irvine, on Nov 21, 2018

The team [removed], [removed], [removed], and [removed] kept in constant contact. Reassuring us that they were behind us every step of the way. It was the personal attention to detail that gave us the trust to make the purchase of our new home an enjoyable experience.

5.0
Verified Home Owner
Irvine, on Aug 22, 2018

The sales staff ([removed] and [removed]) were especially helpful to me and made me feel very welcome at all times. Their helpfulness for just about anything (even unrelated to the home buying process) made this purchase the best buying experience I have had over a 30 year history buying homes as an investor. I feel more vested in Irvine than other builders I have bought from in the past. The service manager ([removed]) was also very helpful in my transition from purchaser to owner.

4.7
Verified Home Owner
Irvine, on Aug 21, 2018

family like atmosphere and caring staff that patiently listen to customer during move in process.

5.0
Verified Home Owner
Irvine, on Aug 13, 2018

First the great sales associates [removed] and [removed] helped me a lot with their lots of infos and always warm welcomes and responses. The second but the best of all was [removed]. My husband and I think [removed] is the best human asset in Irvine Pacific company. He always makes us happy and satisfied! [removed] did a great job and designer [removed] too!

4.8
Verified Home Owner
Irvine, on Jun 23, 2018

We like the entire process from sales, contract, design center, orientation walks and moving-in experience.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Home Owner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Home Owner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Home Owner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Home Owner
Irvine, on Apr 01, 2019

[removed] has been the consummate professional. Always available to ensure that we are well taken cared for.

5.0
Verified Home Owner
Irvine, on Feb 15, 2019

[removed] has been very proactive and responsive for the issues related to my house. Once he noticed the window of my balcony was open while I was away in China, and he emailed me the issue so that I could take immediate action to avoid any damage. He also helped to fix the problem of my backyard lock which cannot be locked properly. These things are all done while I am away in China. I really appreciate that.

5.0
Verified Home Owner
Irvine, on Feb 02, 2019

Our customer service representative is amazing

5.0
Verified Home Owner
Irvine, on Jan 15, 2019

Our representative [removed]

5.0
Verified Home Owner
Irvine, on Jan 09, 2019

[removed] is the best

5.0
Verified Home Owner
Irvine, on Jan 05, 2019

Customer care representative's responsiveness and committement.

5.0
Verified Home Owner
Irvine, on Oct 24, 2018

Customer care rep [removed]

5.0
Verified Home Owner
Irvine, on Oct 19, 2018

[removed] is super fast in responding to issues that arise in the house. I’m very happy.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

There are no home owner comments for this time period yet