Top Homebuilder Ratings & Reviews

Irvine Pacific

Terra

113 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

5.0

Home Personalization Experience

4.9

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

Modern elegance and smart design exemplify Terra, the Reserve’s largest new home offering. Great Rooms for quality time together feature standard panoramic doors to maximize interior lighting, and upstairs family rooms are perfect for quality time together. Lofts bring creative opportunities for playrooms, and tech rooms are the ideal spot for schoolwork. Personalizing options include decks, dens and back kitchens. Crestview Park, just moments away, offers the opportunity to relax poolside or enjoy a dramatic sunset on the view terrace with friends.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Oct 01, 2019

Response is usually quick

5.0
Verified Homeowner
Irvine, on Sep 28, 2019

Great service

5.0
Verified Homeowner
Irvine, on Sep 26, 2019

Our rep, [removed] did an excellent job responding to our calls in a timely manner and he helped us solve problems. I wish all staffs at your company are like [removed].

4.8
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Sep 07, 2019

Customer service

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner
Irvine, on Jul 03, 2019

The process for us was very smooth. Using the builder preferred lender also provided us the best rate.

4.9
Verified Homeowner
Irvine, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Homeowner
Irvine, on Apr 03, 2019

Design center- the designer [removed] was very patient.

4.7
Verified Homeowner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Homeowner
Irvine, on Mar 20, 2019

Staffs are friendly and professional.

5.0
Verified Homeowner
Irvine, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, on Nov 23, 2018

Sales ([removed] and [removed]) are very supportive. They kept on updating us periodically and let us know the progress. The designer [removed] is awesome and patient. She helped me chose all the upgrades without hassles. All of them are very friendly, helpful and responsive. The designer I have this time is much better than my last purchase experience with IP. Customer Service has improved significantly. Last time, the customer service often forgot about the repair requests. This time, [removed] is super fast responsive and really takes care of all the repair requests. He’s also very friendly too.

3.7
Verified Homeowner
Irvine, on Nov 21, 2018

The team [removed], [removed], [removed], and [removed] kept in constant contact. Reassuring us that they were behind us every step of the way. It was the personal attention to detail that gave us the trust to make the purchase of our new home an enjoyable experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Irvine, on Jul 03, 2019

The process for us was very smooth. Using the builder preferred lender also provided us the best rate.

4.9
Verified Homeowner
Irvine, on Jun 04, 2019

It was definitely the quality of service. The Irvine Pacific staff of [removed], [removed], and [removed] made the process that’s normally nerve racking, far more enjoyable. The quality of the [removed] staff is top notch with all the follow up emails and calls along with the walkthroughs

4.7
Verified Homeowner
Irvine, on Apr 03, 2019

Design center- the designer [removed] was very patient.

4.7
Verified Homeowner
Irvine, on Mar 20, 2019

Staffs are friendly and professional.

5.0
Verified Homeowner
Irvine, on Feb 21, 2019

People at sells office were really professional and cordial. Keep us posted of the progress of the home by pictures.

4.8
Verified Homeowner
Irvine, on Nov 23, 2018

Sales ([removed] and [removed]) are very supportive. They kept on updating us periodically and let us know the progress. The designer [removed] is awesome and patient. She helped me chose all the upgrades without hassles. All of them are very friendly, helpful and responsive. The designer I have this time is much better than my last purchase experience with IP. Customer Service has improved significantly. Last time, the customer service often forgot about the repair requests. This time, [removed] is super fast responsive and really takes care of all the repair requests. He’s also very friendly too.

3.7
Verified Homeowner
Irvine, on Nov 21, 2018

The team [removed], [removed], [removed], and [removed] kept in constant contact. Reassuring us that they were behind us every step of the way. It was the personal attention to detail that gave us the trust to make the purchase of our new home an enjoyable experience.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Irvine, on Oct 21, 2019

[removed] has been wonderful and has helped us our numerous times. He allows us to not be so concerned with issues in and around the home.

4.5
Verified Homeowner
Irvine, on Oct 01, 2019

Response is usually quick

5.0
Verified Homeowner
Irvine, on Sep 21, 2019

Our customer care representative is amazing. [removed] has taken care of us since day 1. We really appreciate all the help and attentiveness he has displayed.

5.0
Verified Homeowner
Irvine, on Jul 16, 2019

The customer service rep is very through and always checks in to me everything is fine. Best rep I have encounter. I have previously purchased house from Irvine Pacific, and [removed] is the best!

5.0
Verified Homeowner
Irvine, on May 22, 2019

The customer care was quick and effective.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

Customer service has been phenomenon thanks to [removed]. Easy to get a hold of and always takes care of our needs in a professional and timely manner.

5.0
Verified Homeowner
Irvine, on Apr 02, 2019

The customer service experience is excellent with [removed]. He never misses any reported issues. He will immediately schedule the contractor to fix the issues. Majority of the contractors came in with very positive attitudes and tell the truth. I am very happy to work with [removed] and the group of contractors. It’s so obvious IP management has trained the customer service and contractors well.

4.7
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Irvine, on Sep 28, 2019

Great service

5.0
Verified Homeowner
Irvine, on Sep 26, 2019

Our rep, [removed] did an excellent job responding to our calls in a timely manner and he helped us solve problems. I wish all staffs at your company are like [removed].

4.8
Verified Homeowner
Irvine, on Sep 07, 2019

Customer service

5.0
Verified Homeowner