Top Homebuilder Ratings & Reviews

Irvine Pacific

Terrazza

1 Homeowner Reviews Completed Dec 1969 - Nov 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on May 09, 2017

Generally happy with the customer service. Prompt response on warranty or issues after moving in is excellent. However, we can see the quality of workmanship here and there. Some looks like a low quality as a result of rush.

4.1
Verified Homeowner
Irvine, on Jan 01, 2018

Very good!

5.0
Verified Homeowner
Irvine, on Jun 14, 2018

Very responsive to requests and friendly staff

4.6
Verified Homeowner
Irvine, CA, on Apr 23, 2017

Very professional people taking care of the whole process as it makes things easy

4.7
Verified Homeowner
Irvine, on Nov 07, 2017

High quality home and service.

5.0
Verified Homeowner
Irvine, on Apr 05, 2018

Construction turned out to be very clean and environmental friendly

4.5
Verified Homeowner
Irvine, CA, on Feb 03, 2017

Customer service

4.9
Verified Homeowner
Irvine, on Sep 05, 2017

quality of outcome of the house and most important professional team and services...thanks to [removed] and [removed]...

5.0
Verified Homeowner
Irvine, on Apr 05, 2018

Being able to fix repairs, but I don’t think a home which is about a year old should have needed all these repairs by now. Everything was done in a very fast pace without the proper checks by the initial project manager

3.0
Verified Homeowner
Irvine, CA, on Dec 04, 2016

[removed] [removed] does a good job consistency. There were a lot of issues with grout colors and SST for surround sound design issues. Therefore I reduced the rating. Everything else was great.

4.7
Verified Homeowner
Irvine, on Jun 28, 2017

Poor service, false promises and still several quality issues with my home.

2.0
Verified Homeowner
Irvine, on Mar 25, 2018

It was [removed], the service manager, who always had immediate responses with customer satisfaction mind to take care of the issues I had. Because of him and his service, the home builder of [removed] [removed] will always have a great and unbelievable reputation.

5.0
Verified Homeowner
Irvine, CA, on Aug 10, 2016

The quality of the home and the trades used are nowhere near the standard we would expect from an [removed] Company home. We are extremely disappointed in the process and the final product that was delivered to us. Issues that were identified far in advance were corrected poorly and neither not corrected and can't be corrected properly because its too late. Now we must live we shoddy work. We would be more than happy to share pictures and further details of all the issues.

2.9
Verified Homeowner
Irvine, on May 27, 2017

Quality of construction low, but customer service good.

4.2
Verified Homeowner
Irvine, on Jan 18, 2018

[translated from ZH-CN] There are some housing construction quality problems

4.4
Verified Homeowner
Irvine, CA, on Jul 06, 2016

Own

4.8
Verified Homeowner
Irvine, on May 01, 2017

Great customer service and care. Overall quality is good compared to say Beacon park builders. Lots of headache and oversight on grout color mistakes and the !@#$% outside are pinged with bad base cote and now have bubbles after 6 months. Otherwise the rating would have been 10 out of 10.

4.6
Verified Homeowner
Irvine, on Dec 18, 2017

Customer service

4.8
Verified Homeowner
Irvine, CA, on Jun 20, 2016

The professionalism of the [removed] pacific company in all areas. Sales team, construction team, management. They treat their customers excellently.

4.6
Verified Homeowner
Irvine, on Nov 16, 2016

My home has so many issues. Many issues were promised to be addressed during construction by the IP team ([removed],[removed],[removed]) and [removed] [removed] site supers ([removed] and [removed]) and were not corrected. We documented and shared all our concerns during the construction process and were assured that the issues would be fixed and they were not done probably and in some cases weren't addressed at all. It has been a nightmare to fix them now because the second rate work being done by the subs now causes more problems when they try to address them. IP has been a total disappoint in keeping their commitments to us. Their rush to finish our home (even though 3 extra weeks were added) has left us with a home that has so many issues and as on today have not been fixed properly. Customer service still tries to do the quick fix rather that admitting more costly fixes are necessary. Construction and IP were misleading in their promises and the home delivered does not meet our expectations. Dissatisfied!!!!!

1.2
Verified Homeowner
Irvine, on Nov 02, 2017

Good quality

4.5
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on May 09, 2017

Generally happy with the customer service. Prompt response on warranty or issues after moving in is excellent. However, we can see the quality of workmanship here and there. Some looks like a low quality as a result of rush.

4.1
Verified Homeowner
Irvine, CA, on Apr 23, 2017

Very professional people taking care of the whole process as it makes things easy

4.7
Verified Homeowner
Irvine, CA, on Feb 03, 2017

Customer service

4.9
Verified Homeowner
Irvine, CA, on Dec 04, 2016

[removed] [removed] does a good job consistency. There were a lot of issues with grout colors and SST for surround sound design issues. Therefore I reduced the rating. Everything else was great.

4.7
Verified Homeowner
Irvine, CA, on Aug 10, 2016

The quality of the home and the trades used are nowhere near the standard we would expect from an [removed] Company home. We are extremely disappointed in the process and the final product that was delivered to us. Issues that were identified far in advance were corrected poorly and neither not corrected and can't be corrected properly because its too late. Now we must live we shoddy work. We would be more than happy to share pictures and further details of all the issues.

2.9
Verified Homeowner
Irvine, CA, on Jul 06, 2016

Own

4.8
Verified Homeowner
Irvine, CA, on Jun 20, 2016

The professionalism of the [removed] pacific company in all areas. Sales team, construction team, management. They treat their customers excellently.

4.6
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jan 01, 2018

Very good!

5.0
Verified Homeowner
Irvine, on Nov 07, 2017

High quality home and service.

5.0
Verified Homeowner
Irvine, on Sep 05, 2017

quality of outcome of the house and most important professional team and services...thanks to [removed] and [removed]...

5.0
Verified Homeowner
Irvine, on Jun 28, 2017

Poor service, false promises and still several quality issues with my home.

2.0
Verified Homeowner
Irvine, on May 27, 2017

Quality of construction low, but customer service good.

4.2
Verified Homeowner
Irvine, on May 01, 2017

Great customer service and care. Overall quality is good compared to say Beacon park builders. Lots of headache and oversight on grout color mistakes and the !@#$% outside are pinged with bad base cote and now have bubbles after 6 months. Otherwise the rating would have been 10 out of 10.

4.6
Verified Homeowner
Irvine, on Nov 16, 2016

My home has so many issues. Many issues were promised to be addressed during construction by the IP team ([removed],[removed],[removed]) and [removed] [removed] site supers ([removed] and [removed]) and were not corrected. We documented and shared all our concerns during the construction process and were assured that the issues would be fixed and they were not done probably and in some cases weren't addressed at all. It has been a nightmare to fix them now because the second rate work being done by the subs now causes more problems when they try to address them. IP has been a total disappoint in keeping their commitments to us. Their rush to finish our home (even though 3 extra weeks were added) has left us with a home that has so many issues and as on today have not been fixed properly. Customer service still tries to do the quick fix rather that admitting more costly fixes are necessary. Construction and IP were misleading in their promises and the home delivered does not meet our expectations. Dissatisfied!!!!!

1.2
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Jun 14, 2018

Very responsive to requests and friendly staff

4.6
Verified Homeowner
Irvine, on Apr 05, 2018

Construction turned out to be very clean and environmental friendly

4.5
Verified Homeowner
Irvine, on Apr 05, 2018

Being able to fix repairs, but I don’t think a home which is about a year old should have needed all these repairs by now. Everything was done in a very fast pace without the proper checks by the initial project manager

3.0
Verified Homeowner
Irvine, on Mar 25, 2018

It was [removed], the service manager, who always had immediate responses with customer satisfaction mind to take care of the issues I had. Because of him and his service, the home builder of [removed] [removed] will always have a great and unbelievable reputation.

5.0
Verified Homeowner
Irvine, on Jan 18, 2018

[translated from ZH-CN] There are some housing construction quality problems

4.4
Verified Homeowner
Irvine, on Dec 18, 2017

Customer service

4.8
Verified Homeowner
Irvine, on Nov 02, 2017

Good quality

4.5
Verified Homeowner