Top Homebuilder Ratings & Reviews

Irvine Pacific

Vivo

16 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

An elevated location and gated privacy set the stage for Vivo at Reserve. New home designs for young families feature the connective space of Great Rooms, modern kitchens and dining areas that bring convenience to homework time, meal preparation and casual gatherings. Coveted features that include standard panoramic doors maximize the homes’ natural lighting and indoor/outdoor experience.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 12, 2021

Yes, I like them. They are very professional.

5.0
Verified Homeowner
Irvine, on Mar 04, 2021

Very Good experience with [name removed] [name removed].

5.0
Verified Homeowner
Irvine, CA, on Feb 27, 2022

I'm fully satisfied with your process and help, especially for [name removed]'s(your sales agent) following up.Thanks.

4.0
Verified Homeowner
Irvine, on Oct 24, 2020

I like my experience with [name removed] [name removed].

5.0
Verified Homeowner
Irvine, on Jan 26, 2021

it is good

4.7
Verified Homeowner
Irvine, CA, on Oct 13, 2021

That the models weren’t very representative of what was included in the price. Almost everything in the models were an upgrade.

4.4
Verified Homeowner
Irvine, on Oct 17, 2020

None

3.0
Verified Homeowner
Irvine, on Dec 01, 2020

[name removed] was so helpful and [name removed] did really excellent job to fix issues and defects.

5.0
Verified Homeowner
Irvine, CA, on Oct 12, 2021

Overall, I enjoyed the experience. If any ‘Dislike’, it probably be the delays in completing the home (ie: Close), but that was understandable and my sales rep ([name removed]) did a great job of keeping me in the loop and setting expectations under these unprecedented circumstances. I particularly liked the [name removed] Homeowner Orientation given by [name removed], my Customer Care Representative. Was very thorough and answered my questions.

4.8
Verified Homeowner
Irvine, on Oct 04, 2020

I like everything about my experience with IP.

5.0
Verified Homeowner
Irvine, on Oct 09, 2020

Very pleased with [name removed] and his assistant [name removed]. I feel in good hands.

5.0
Verified Homeowner
Irvine, CA, on Oct 08, 2021

Everyone and everything was great and as wonderful as could be expected during the aftermath of the pandemic. Loved the experience.

5.0
Verified Homeowner
Irvine, on May 01, 2020

They have always friendly and customer-oriented mind, so I am always satisfied with their service in terms of quality and time.

4.6
Verified Homeowner
Irvine, on Sep 15, 2020

[name removed] and [name removed] have provided exceptional service every time we call in a request. Their responsiveness shows that they really care about us. We are extremely satisfied with [name removed] [name removed]’s customer care!

5.0
Verified Homeowner
Irvine, CA, on Sep 29, 2021

[name removed] is an amazing person to work with. We really appreciate her.

5.0
Verified Homeowner
Irvine, on Nov 12, 2019

I like warranty service from Irvine Pacific very much. They are very professional

5.0
Verified Homeowner
Irvine, on Dec 05, 2019

Homes built by IP maintain the equity value greater than other home builders in the area. The elegance of the new home design, and the quality of the appliances installed in the new homes are excellent. The customer service reps are friendly, and responsive when I approached them for repairs and 3rd party referrals, they are very professional, and knowledgeable about the root cause to the problems.

5.0
Verified Homeowner
Irvine, CA, on Jul 03, 2021

[Translated from ZH-S] The sales staff are very professional and patient!

5.0
Verified Homeowner
Irvine, on Oct 01, 2019

Your service is incredibly satisfactory and customer-friendly. Specially, I have been very impressed by [removed] and his team's sincere service. Even though there were minor defects in my new home, they repaired all with warm heart and in timely manner.

5.0
Verified Homeowner
Irvine, on Nov 08, 2019

Punctuality, clear communication

5.0
Verified Homeowner
Irvine, CA, on Mar 16, 2021

Move in experience was great. [name removed] was super knowledgeable and responsive to all my needs

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Feb 27, 2022

I'm fully satisfied with your process and help, especially for [name removed]'s(your sales agent) following up.Thanks.

4.0
Verified Homeowner
Irvine, CA, on Oct 13, 2021

That the models weren’t very representative of what was included in the price. Almost everything in the models were an upgrade.

4.4
Verified Homeowner
Irvine, CA, on Oct 12, 2021

Overall, I enjoyed the experience. If any ‘Dislike’, it probably be the delays in completing the home (ie: Close), but that was understandable and my sales rep ([name removed]) did a great job of keeping me in the loop and setting expectations under these unprecedented circumstances. I particularly liked the [name removed] Homeowner Orientation given by [name removed], my Customer Care Representative. Was very thorough and answered my questions.

4.8
Verified Homeowner
Irvine, CA, on Oct 08, 2021

Everyone and everything was great and as wonderful as could be expected during the aftermath of the pandemic. Loved the experience.

5.0
Verified Homeowner
Irvine, CA, on Sep 29, 2021

[name removed] is an amazing person to work with. We really appreciate her.

5.0
Verified Homeowner
Irvine, CA, on Jul 03, 2021

[Translated from ZH-S] The sales staff are very professional and patient!

5.0
Verified Homeowner
Irvine, CA, on Mar 16, 2021

Move in experience was great. [name removed] was super knowledgeable and responsive to all my needs

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 12, 2021

Yes, I like them. They are very professional.

5.0
Verified Homeowner
Irvine, on Jan 26, 2021

it is good

4.7
Verified Homeowner
Irvine, on Dec 01, 2020

[name removed] was so helpful and [name removed] did really excellent job to fix issues and defects.

5.0
Verified Homeowner
Irvine, on Oct 09, 2020

Very pleased with [name removed] and his assistant [name removed]. I feel in good hands.

5.0
Verified Homeowner
Irvine, on Sep 15, 2020

[name removed] and [name removed] have provided exceptional service every time we call in a request. Their responsiveness shows that they really care about us. We are extremely satisfied with [name removed] [name removed]’s customer care!

5.0
Verified Homeowner
Irvine, on Nov 12, 2019

I like warranty service from Irvine Pacific very much. They are very professional

5.0
Verified Homeowner
Irvine, on Oct 01, 2019

Your service is incredibly satisfactory and customer-friendly. Specially, I have been very impressed by [removed] and his team's sincere service. Even though there were minor defects in my new home, they repaired all with warm heart and in timely manner.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Mar 04, 2021

Very Good experience with [name removed] [name removed].

5.0
Verified Homeowner
Irvine, on Oct 24, 2020

I like my experience with [name removed] [name removed].

5.0
Verified Homeowner
Irvine, on Oct 17, 2020

None

3.0
Verified Homeowner
Irvine, on Oct 04, 2020

I like everything about my experience with IP.

5.0
Verified Homeowner
Irvine, on May 01, 2020

They have always friendly and customer-oriented mind, so I am always satisfied with their service in terms of quality and time.

4.6
Verified Homeowner
Irvine, on Dec 05, 2019

Homes built by IP maintain the equity value greater than other home builders in the area. The elegance of the new home design, and the quality of the appliances installed in the new homes are excellent. The customer service reps are friendly, and responsive when I approached them for repairs and 3rd party referrals, they are very professional, and knowledgeable about the root cause to the problems.

5.0
Verified Homeowner
Irvine, on Nov 08, 2019

Punctuality, clear communication

5.0
Verified Homeowner