Top Homebuilder Ratings & Reviews

Irvine Pacific

Vivo

72 Homeowner Reviews Completed May 2019 - Nov 2020

Irvine Pacific

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.2

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Irvine Pacific logo

An elevated location and gated privacy set the stage for Vivo at Reserve. New home designs for young families feature the connective space of Great Rooms, modern kitchens and dining areas that bring convenience to homework time, meal preparation and casual gatherings. Coveted features that include standard panoramic doors maximize the homes’ natural lighting and indoor/outdoor experience.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Oct 09, 2020

Very pleased with [name removed] and his assistant [name removed]. I feel in good hands.

5.0
Verified Homeowner
Irvine, on Oct 04, 2020

I like everything about my experience with IP.

5.0
Verified Homeowner
Irvine, on Sep 15, 2020

[name removed] and [name removed] have provided exceptional service every time we call in a request. Their responsiveness shows that they really care about us. We are extremely satisfied with [name removed] [name removed]’s customer care!

5.0
Verified Homeowner
Irvine, on May 01, 2020

They have always friendly and customer-oriented mind, so I am always satisfied with their service in terms of quality and time.

4.6
Verified Homeowner
Irvine, on Dec 05, 2019

Homes built by IP maintain the equity value greater than other home builders in the area. The elegance of the new home design, and the quality of the appliances installed in the new homes are excellent. The customer service reps are friendly, and responsive when I approached them for repairs and 3rd party referrals, they are very professional, and knowledgeable about the root cause to the problems.

5.0
Verified Homeowner
Irvine, on Nov 12, 2019

I like warranty service from Irvine Pacific very much. They are very professional

5.0
Verified Homeowner
Irvine, on Nov 08, 2019

Punctuality, clear communication

5.0
Verified Homeowner
Irvine, on Nov 05, 2019

Irvine pacific in top in quality construction and commitment towards their work. The locations they selected to construct communities.

5.0
Verified Homeowner
Irvine, on Oct 01, 2019

Your service is incredibly satisfactory and customer-friendly. Specially, I have been very impressed by [removed] and his team's sincere service. Even though there were minor defects in my new home, they repaired all with warm heart and in timely manner.

5.0
Verified Homeowner
Irvine, on Sep 25, 2019

Assigned customer care rep.

5.0
Verified Homeowner
Irvine, on Sep 07, 2019

good

4.2
Verified Homeowner
Irvine, on Aug 09, 2019

NA

5.0
Verified Homeowner
Irvine, CA, on Jul 09, 2019

mimi's service

4.0
Verified Homeowner
Irvine, on Jun 27, 2019

I feel like [removed] and [removed] are always there for me and my concerns! we also love them and feel like they are quick and efficient

5.0
Verified Homeowner
Irvine, on May 05, 2019

The response time, the friendly rep, the excellent quality of repair or replacement provided. Even after the warranty expires after one year time, the Irvine Co. Still will be able to repair or sometimes replace the damaged items being reported, they are certainly willing to come back and did an inspection. They donot walk away.

5.0
Verified Homeowner
Irvine, CA, on Jan 29, 2019

Every team involved in the process is very helpful, and they really value customer experience. Being a first time home buyer, my questions and concerns have all been addressed promptly. And the teams, whether it's sales, design, or home orientation, they are all very enthusiastic. This purchase transaction is very smooth. Special thanks to the sales team [removed] and [removed], and also special thanks to the home orientation/walk-thru team [removed] and [removed].

5.0
Verified Homeowner
Irvine, CA, on Nov 07, 2018

From the time I started talking to [removed]/[removed] in sales office, it was really a good experience. They are very good and answering questions. The builder was building on time. As he is an experienced builder, I observed builder using quality materials for the buildings. They were very responsible and responsive though out my home construction process. [removed] gave good pre/Orientation walk They build everything as per the contract. No bigger issues to specify. I always recommend Irvine Pacific homes builder for their quality and response to the customer.

5.0
Verified Homeowner
Irvine, CA, on Oct 04, 2018

I like home builder’s sales lady. She is very professional and willing to take an extra effort to make my purchasing very cheerful.

4.5
Verified Homeowner
Irvine, CA, on Jul 22, 2018

The sales counselors are so friendly and helpful, so are the customer care representative. They did an excellent job.

5.0
Verified Homeowner
Irvine, CA, on Jun 28, 2018

Very simple and well organized.

4.7
Verified Homeowner
Irvine, CA, on Jun 09, 2018

Customer service was great

4.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jul 09, 2019

mimi's service

4.0
Verified Homeowner
Irvine, CA, on Jan 29, 2019

Every team involved in the process is very helpful, and they really value customer experience. Being a first time home buyer, my questions and concerns have all been addressed promptly. And the teams, whether it's sales, design, or home orientation, they are all very enthusiastic. This purchase transaction is very smooth. Special thanks to the sales team [removed] and [removed], and also special thanks to the home orientation/walk-thru team [removed] and [removed].

5.0
Verified Homeowner
Irvine, CA, on Nov 07, 2018

From the time I started talking to [removed]/[removed] in sales office, it was really a good experience. They are very good and answering questions. The builder was building on time. As he is an experienced builder, I observed builder using quality materials for the buildings. They were very responsible and responsive though out my home construction process. [removed] gave good pre/Orientation walk They build everything as per the contract. No bigger issues to specify. I always recommend Irvine Pacific homes builder for their quality and response to the customer.

5.0
Verified Homeowner
Irvine, CA, on Oct 04, 2018

I like home builder’s sales lady. She is very professional and willing to take an extra effort to make my purchasing very cheerful.

4.5
Verified Homeowner
Irvine, CA, on Jul 22, 2018

The sales counselors are so friendly and helpful, so are the customer care representative. They did an excellent job.

5.0
Verified Homeowner
Irvine, CA, on Jun 28, 2018

Very simple and well organized.

4.7
Verified Homeowner
Irvine, CA, on Jun 09, 2018

Customer service was great

4.9
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Oct 09, 2020

Very pleased with [name removed] and his assistant [name removed]. I feel in good hands.

5.0
Verified Homeowner
Irvine, on Sep 15, 2020

[name removed] and [name removed] have provided exceptional service every time we call in a request. Their responsiveness shows that they really care about us. We are extremely satisfied with [name removed] [name removed]’s customer care!

5.0
Verified Homeowner
Irvine, on Nov 12, 2019

I like warranty service from Irvine Pacific very much. They are very professional

5.0
Verified Homeowner
Irvine, on Oct 01, 2019

Your service is incredibly satisfactory and customer-friendly. Specially, I have been very impressed by [removed] and his team's sincere service. Even though there were minor defects in my new home, they repaired all with warm heart and in timely manner.

5.0
Verified Homeowner
Irvine, on Sep 25, 2019

Assigned customer care rep.

5.0
Verified Homeowner
Irvine, on Jun 27, 2019

I feel like [removed] and [removed] are always there for me and my concerns! we also love them and feel like they are quick and efficient

5.0
Verified Homeowner
Irvine, on May 05, 2019

The response time, the friendly rep, the excellent quality of repair or replacement provided. Even after the warranty expires after one year time, the Irvine Co. Still will be able to repair or sometimes replace the damaged items being reported, they are certainly willing to come back and did an inspection. They donot walk away.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Oct 04, 2020

I like everything about my experience with IP.

5.0
Verified Homeowner
Irvine, on May 01, 2020

They have always friendly and customer-oriented mind, so I am always satisfied with their service in terms of quality and time.

4.6
Verified Homeowner
Irvine, on Dec 05, 2019

Homes built by IP maintain the equity value greater than other home builders in the area. The elegance of the new home design, and the quality of the appliances installed in the new homes are excellent. The customer service reps are friendly, and responsive when I approached them for repairs and 3rd party referrals, they are very professional, and knowledgeable about the root cause to the problems.

5.0
Verified Homeowner
Irvine, on Nov 08, 2019

Punctuality, clear communication

5.0
Verified Homeowner
Irvine, on Nov 05, 2019

Irvine pacific in top in quality construction and commitment towards their work. The locations they selected to construct communities.

5.0
Verified Homeowner
Irvine, on Sep 07, 2019

good

4.2
Verified Homeowner
Irvine, on Aug 09, 2019

NA

5.0
Verified Homeowner