Homebuilder Ratings & Reviews

Level Homes Reviews

260 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Babb Residence
  • Belle Savanne
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Jul 24, 2024

I only liked the design center, home originator, and closing representatives of my home. I did not like the mannerism of the sales representative and the organization and forgetfulness of the construction management team process. "These two departments needs a lot of work".

4.2
Verified Homeowner
Baton Rouge, LA, on Jul 23, 2024

Some minor issues, but they’ve been addressed for the most part.

3.8
Verified Homeowner
Baton Rouge, LA, on Jul 20, 2024

Quality of materials, antiquated floorplan and equipment, no architectural consideration for home orientation or landscape, hazardous tub and surround, gaps and holes not sealed for bug intrusion, no or minimal wall insulation, hvac installed without manual J, D, etc, poor quality windows do not protect from climate and noise. I could go on….. a quality reputable builder would use code as a starting point not a goal to try to reach!

1.5
Verified Homeowner
Prairieville, LA, on Jul 19, 2024

All of my questions were answered in a timely manner. Making my design & upgrades was very easy & a good experience

4.9
Verified Homeowner
Youngsville, LA, on Jul 19, 2024

Love the home and warranties that come with it. Wish I would have been more detailed and cautious during tape day and final walk through.

4.5
Verified Homeowner
Zachary, LA, on Jul 16, 2024

Level is too reliant on their warranty division, which routinely compensates for the subpar build quality. The fit and finish of a half million dollar home should be as close-to-perfect as possible. Our home is not representative of its price tag. I often find new issues/problems on a daily basis. Is the structural integrity of our home compromised? No. Are there eyesores throughout the home (that should have been caught in QC)? Most definitely.

3.1
Verified Homeowner
Darrow, LA, on Jun 30, 2024

I still give [name removed] 5 stars the purchase experience was great. There are a lot of things from the punch list that’s still not completed. It’s just a lot and [name removed] makes things very frustrating

3.5
Verified Homeowner
Zachary, LA, on Jun 22, 2024

Had some sheetrock and paint issues

4.9
Verified Homeowner
Baton Rouge, LA, on May 27, 2024

The process went smoothly & I was kept up to date throughout. Thanks

5.0
Verified Homeowner
Baton Rouge, LA, on May 26, 2024

Everyone moved quickly and super nice. The quality of the build is great

5.0
Verified Homeowner
Zachary, LA, on May 23, 2024

Everyone has been very nice and have explained any concerns or questions that we have had.

5.0
Verified Homeowner
Geismar, LA, on May 16, 2024

A 30 day post move in walk through was performed and nothing was completed on it besides a painter coming in to touch up 2 spots I noticed. None of the other issues were addressed at all.

4.1
Verified Homeowner
Geismar, LA, on May 13, 2024

The team was outstanding from start to finish. The online connection with [name removed] to [name removed] all the way through the field team in [name removed] and [name removed]. They met our needs and assisted with the transition to a new state and buying of a new home.

5.0
Verified Homeowner
Zachary, LA, on May 11, 2024

Still waiting on some warranty repair work to be completed. Level does not use highest quality materials for trim. Would rather have seen actual wood trim used as once it's damaged it's hard to cover up. Our paint colors have been very difficult to match up. The painters left three unlabeled cans in our welcome box. When taken to [name removed] for identification, they were all the same flat white paint. We have spent money on a couple of gallons of paints without matching the correct sheen. Electrical issues continue to be a problem with breakers tripping in the kitchen and lights flickering when a fan is turned off/on. Overall, the house is great but unwanted issues that seem to be a problem moving forward.

4.1
Verified Homeowner
Thibodaux, LA, on May 08, 2024

I very much enjoyed the home and the Warranty response, care, and attention provided by [name removed] [name removed] has been outstanding

4.5
Verified Homeowner
Baton Rouge, LA, on Apr 22, 2024

Some of the finishes (like sanding bottom of doors and nailed sticking out of columns on my front porch) that weren’t obvious during the punch list have been noticeable living here for a month, but other than small items like that, I love the house.

4.5
Verified Homeowner
Baton Rouge, LA, on Apr 19, 2024

I bought my home that had already been built. I was not involved in the process. [name removed] has been my point of contact for the first month. He has been wonderful and very responsive. I have tried to register by appliances in the website but my air conditioner units don’t make any of the serial numbers.

4.9
Verified Homeowner
Baton Rouge, LA, on Apr 18, 2024

Everything was easy to register except one of my HVACsystems which did not have eligibility for extended warranty.

5.0
Verified Homeowner
Baton Rouge, LA, on Apr 16, 2024

[name removed] was amazing to work with from the start. We dropped in on a Sunday and she met us at Materra and showed us around and was so kind and welcoming and wonderful to work with - we felt at home before we even selected our lot. We loved all the email progress updates and check-ins during construction, plus closing was a breeze.

4.9
Verified Homeowner
Baton Rouge, LA, on Apr 15, 2024

Not being able to get the design office on the phone and having to rely exclusively on email

4.6
Verified Homeowner

Builder Profile

Level Homes logo
onlinesales@levelbr.com

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.