Homebuilder Ratings & Reviews

Level Homes Reviews

329 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

Customers' overall satisfaction
Customers' willingness to refer our communities to their friends and family

Communities Map


Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Babb Residence
  • Belle Savanne
  • Carter Plantation
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Germany Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Covington, LA, on May 31, 2023

So far everything has been good but I have not had a 6 month visit yet and I do have some things to discuss

Verified Homeowner
Covington, LA, on May 21, 2023

We reported stains bleeding through paint on porches, and holes in the driveway. [name removed] painters came out and when you look at the ceiling on the job they did you see only spots where they painted. Stains still bleed through. Poor job done. They offered to patch the driveway on a new construction home. We did not want a patch. We were told our concretedriveway was 4" deep which is not true. Holes in cement on the porch. Paint brushes washed in the kitchen sink and dishwasher. [name removed] finish to my kitchen sink is ruined and I am unable to make it look nice. We were told our driveway was not under warranty. Sod and cement were placed over depressions in the soil causing uneven ground and loss of sod.

Verified Homeowner
Darrow, LA, on May 18, 2023

I loved the purchasing process with Level Homes and I am for the most part satisfied with the experience. One major dislike is the workmanship of some of the contents in the home.

Verified Homeowner
Baton Rouge, LA, on May 17, 2023

The warranty is more responsive today in finally addressing needs. The concern I have is some requests have had to be entered multiple times to get them corrected.

Verified Homeowner
Thibodaux, LA, on May 09, 2023

Like- Great design options, built in a timely manner, overall satisfied with the look and design of our house. Dislike- dryer vent not attached securely, kitchen drawer doesn't stay closed

Verified Homeowner
Baton Rouge, LA, on Apr 26, 2023

The overall quality of the construction is good. The paint job could be better. Some of the woodwork is peeling.

Verified Homeowner
Baton Rouge, LA, on Apr 24, 2023

Liked the friendliness and responsiveness of the LH team!

Verified Homeowner
Baton Rouge, LA, on Apr 23, 2023

I do like how easy it has been to place service requests and usually level is quick to respond. But I have needed to place multiple service requests and some on the same issue. One of which still is not resolved. Some of the outside vendors are not quick to respond.

Verified Homeowner
Baton Rouge, LA, on Apr 19, 2023

Floor outlet has been a continuous issue that level seems to want to kick the can down the road on.

Verified Homeowner
Baton Rouge, LA, on Apr 19, 2023

When I enter warranty information I am contacted no later than the next day with immediate corrective action!

Verified Homeowner
Zachary, LA, on Apr 14, 2023


Verified Homeowner
Baton Rouge, LA, on Apr 10, 2023

That has been fine.

Verified Homeowner
Gonzales, LA, on Apr 10, 2023

I have been trying to get the crack in my slab fixed in August 2022 and keep getting the run around. Every time it rains, water comes thru the crack and it has expanded since moving in the house.

Verified Homeowner
Baton Rouge, LA, on Apr 08, 2023

Liked the rapid response and can do attitude

Verified Homeowner
Thibodaux, LA, on Apr 08, 2023

build quality is lacking

Verified Homeowner
Geismar, LA, on Apr 03, 2023

Customer Servuce

Verified Homeowner
Baton Rouge, LA, on Apr 03, 2023

I disliked how long it takes for someone to call after submitting a claim. Also a lot of information we’re not communicated, like a mechanical inspection about 6 month after moving in

Verified Homeowner
Springfield, LA, on Apr 02, 2023

Their inflexibility to tweak anything. An absent linen closet, built-ins instead of book cases, and our refrigerator design does not allow us to open side by side freezer half fully due to wall design. We like most other things.

Verified Homeowner
Baton Rouge, LA, on Apr 01, 2023

Love all of the warranty service and having a Great. Experience! Thank you for building my beautiful home!

Verified Homeowner
Thibodaux, LA, on Mar 27, 2023

Satisfied overall, biggest complaint was paint job was a little sloppy.

Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.