Homebuilder Ratings & Reviews

Level Homes Reviews

356 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Highlandia
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • Sugar Mill Pond
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates
  • West Village

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Jun 01, 2026

Level staff are great to work with. From sales, [name removed]; design [name removed], and construction, [name removed], the build was seamless. [name removed] is a great asset in a position which can sometimes be difficult if there are problems. He was terrific to work with.

5.0
Verified Homeowner
Youngsville, LA, on May 31, 2026

We could not be more pleased with the workmanship as well as the personal attention we received from Level Homes. Our sales rep and project superintendent have been top notch-[name removed] and [name removed] are the absolute best!

5.0
Verified Homeowner
Geismar, LA, on May 19, 2026

I really love the design portion.

4.7
Verified Homeowner
Thibodaux, LA, on May 16, 2026

When you would ask about somthing ie. Could we get over head on porch stained or side porch door stained it was no. From the contact person Or you need to ask this person, then when all was done it was said oh you should of told me we could of done that. Of course that person was on the don't talk to him directly person. ( which i do understand). However our contact person should of ask, and dug deeper. But over all I would definitely deal with level home again

4.6
Verified Homeowner
Prairieville, LA, on May 14, 2026

I liked how informative the contractor and partnering companies with Level Homes were timely, efficient, and attentive to our needs.

4.9
Verified Homeowner
Scott, LA, on May 11, 2026

I really enjoy that every issue that I've had was addressed promptly

5.0
Verified Homeowner
Denham Springs, LA, on May 01, 2026

The home is solid built, but Level uses low grade trash paint on everything. Also, they could use a better concrete contractor. When paying $300k for a home, customers should receive way better quality on these 2 items. Fans and fixtures could be higher quality as well

3.5
Verified Homeowner
Youngsville, LA, on Apr 30, 2026

My back door seal needs to be sealed better

5.0
Verified Homeowner
Zachary, LA, on Apr 30, 2026

Timely and helpful with fixing needed repairs.

4.5
Verified Homeowner
Youngsville, LA, on Apr 27, 2026

the interior work is a "bit" sloppy. for the price i expected the small things to be handled better. a lot of the corners were poorly painted. only one coat was on the walls, if the kids so much as stick a sticker to the wall the paint comes off the dry wall easily. the conrecte is full of holes, rushed, my sod still hasnt grown it wasnt taken care of when installed during rainy season.. small things but things i look at everyday and say.. "man i'd def warn someone about these "details" if they ever looked at level"

4.1
Verified Homeowner
Baton Rouge, LA, on Apr 20, 2026

I enjoyed picking out all of the upgrades. I wasn’t pleased with having to change one of my colors because level was unwilling to paint the stucco dark grey on the home. i’m now having to hire a contractor to do that work that should gave been completed in the first place.

4.7
Verified Homeowner
Prairieville, LA, on Apr 17, 2026

I didn’t like the check ins were revamped. I moved in 7 weeks after purchase, so I missed the 30 day check in because no one was living here. Would have been hard to say what was working or not working because nothing was being used until. The light above the counter was supposed to be replaced per the discussion during the walk through on the date of purchase. It was never replaced. No six month check in because those were no longer happening.

3.3
Verified Homeowner
Baton Rouge, LA, on Apr 06, 2026

Good builder good designs nice neighborhood

4.8
Verified Homeowner
Denham Springs, LA, on Apr 05, 2026

I sent a warranty request for a faucet problem that was fixed but the one for my cabinets have been unanswered. Nobody came to our closing from level not a single person or realtor. [name removed] don’t know [name removed] gave us a closing date but nobody at level knew anything about that closing date and we had to wait another month for a house that was finished

1.7
Verified Homeowner
Baton Rouge, LA, on Mar 24, 2026

Timely responses and patience for first-time home buyers

5.0
Verified Homeowner
Baton Rouge, LA, on Mar 23, 2026

[name removed] and [name removed] were excellent to deal with and speak to. On the other hand, [name removed] tried to take a short cut when repairing hardy board on the outside of our home. Taking short cuts or performing less than adequate repairs will hinder level homes. also riding around and seeing homes that are less than five years old needing repairs with siding under porches is troublesome. Also lack of paint quality on the exterior of the home… brings to question of how many mills are being applied. Who is monitoring the contractor to make sure enough mils are being applied to the exterior? Who is Documenting that information if it is even being tracked. Is there enough mills consistent or equal to two coats for weathering purposes? Inside is another concern….it’s obvious only one coat is being applied. Either that or inferior paint is being used. I’ll be waiting for feedback on this response from level. Having to clean a new home before moving in a 488k is lack of customer service. Hazy windows, dust on walls, doors, glue/silicone on floors etc. do better. We had to clean the home before moving in. Learn how to communicate with homeowners when a contractor will conduct repairs or enter private property. Lack of upkeep with subdivison maintenance is disheartening…don’t blame the HOA…. Do better get a better management agency!!!!!

4.5
Verified Homeowner
Prairieville, LA, on Mar 23, 2026

love house, [name removed] and [name removed] are great

4.1
Verified Homeowner
Prairieville, LA, on Mar 21, 2026

Very easy to deal with throughout the process; everything ran perfectly; loved watching the process; everyone was very nice and knowledgeable.

5.0
Verified Homeowner
Geismar, LA, on Mar 19, 2026

You can definitely tell the work was rushed and multiple attempts at hiding incomplete or damaged work.

2.3
Verified Homeowner
Prairieville, LA, on Mar 16, 2026

The warranty department gives me the run around. I had stucco issues which took them multiple attempts to fix. Now I have paint issues that they wil not send a painter for.

2.0
Verified Homeowner

Builder Profile

Level Homes logo
onlinesales@levelbr.com

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.