Homebuilder Ratings & Reviews

Level Homes Reviews

387 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Highlandia
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • Sugar Mill Pond
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates
  • West Village

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Jul 18, 2026

It was an easy process overall and everyone was very helpful.

5.0
Verified Homeowner
Scott, LA, on Jul 17, 2026

Moved in about a month ago, my fencing still not complete. The side of the fence that was installed they did not fence in the correct amount of yard and they did while the yard was really wet and the sod need to be replaced ( not done yet?). The granite was not sealed, staining.

3.8
Verified Homeowner
Baton Rouge, LA, on Jul 14, 2026

I think that most of my questions during the purchase process were answered immediately and most changes I wanted were addressed immediately. The only thing that I wasn’t too keen on was paying for a lot premium view but with construction and fences by neighbors, the premium view sorta disappeared

4.7
Verified Homeowner
Thibodaux, LA, on Jul 14, 2026

What I liked most about my experience with Level Homes was their communication and professionalism. The team was friendly, responsive, and kept me informed throughout the building process. They were willing to answer my questions and address any concerns, which made the experience much less stressful. Overall, I'm very happy with my home and the quality of the work. I didn't have any major dislikes, and any minor issues that came up were handled promptly and professionally.

4.6
Verified Homeowner
Prairieville, LA, on Jul 12, 2026

The people were friendly the act of buying the home was easy and the quality of construction was great

5.0
Verified Homeowner
Zachary, LA, on Jul 11, 2026

I closed with a punch list and after repeated attempts...it is still not done. My last evaluation I asked to contacted...no one called.

1.9
Verified Homeowner
Springfield, LA, on Jul 04, 2026

Loved working with Level Homes from start to finish! Virtual tour, then in person tour. Loved the prompt answers to all my questions and concerns. [name removed] and [name removed] are so wonderful. What an asset to your company.

5.0
Verified Homeowner
Geismar, LA, on Jul 03, 2026

They make me feel like a valued customer. They were patient and professional from selection to closing.

4.9
Verified Homeowner
Prairieville, LA, on Jun 30, 2026

Level was easy to work with when we had issues with our home. The only negative experience is we paid extra for a pond lot and the bank is deteriorating. It has not been repaired as of yet.

4.7
Verified Homeowner
Baton Rouge, LA, on Jun 29, 2026

[name removed] was great on move in. Went the extra mile

4.9
Verified Homeowner
Geismar, LA, on Jun 28, 2026

This company is very easy

5.0
Verified Homeowner
Thibodaux, LA, on Jun 28, 2026

LH has been very responsive and helpful.

5.0
Verified Homeowner
Zachary, LA, on Jun 24, 2026

We have had at least 2 instances of roof leaking and they can't find the cause. Each time, we have to take off a half day of work. There is a problem with water leaking through the slab. Someone has come to look at it, but nobody has communicated the plan to address the issue. We have been in our house for 6 months as of June 9 and we have not been contacted yet about our 6 month punch list

4.0
Verified Homeowner
Baton Rouge, LA, on Jun 21, 2026

[name removed] was great to work with.

4.7
Verified Homeowner
Gonzales, LA, on Jun 20, 2026

I like the prompt response time.

4.7
Verified Homeowner
Baton Rouge, LA, on Jun 19, 2026

The quality of finish is not great.

3.4
Verified Homeowner
Baton Rouge, LA, on Jun 17, 2026

I really liked the experience of being able to pick everything out at the showroom, all the people involved with that. [name removed] was really great to work with, she was very knowledgeable and helpful and explained everything very clearly. I really need a hose bib in the front of the house, the 2 on the sides are too far to reach and a pain to roll up every time I need one. I’m disappointed with the green space upkeep, it only gets [name removed] hogged every now and then, so it hold lots of mice, rats, snakes, spiders etc.

3.9
Verified Homeowner
Baton Rouge, LA, on Jun 17, 2026

Easy to work with

5.0
Verified Homeowner
Youngsville, LA, on Jun 14, 2026

Final walkthrough was on closing day. Stuff from the inspection was not completed. Superintendent told us that we could fix things ourselves when we were under the impression it would be fixed prior to moving in. Paint from repaint was paint all over the floor. Texture on walls is not consistent

4.1
Verified Homeowner
Geismar, LA, on Jun 14, 2026

I love how easy it is to get in contact with a contractor for maintenance work

4.5
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.