Homebuilder Ratings & Reviews

Level Homes Reviews

381 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Highlandia
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • Sugar Mill Pond
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates
  • West Village

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prairieville, LA, on Jul 12, 2026

The people were friendly the act of buying the home was easy and the quality of construction was great

5.0
Verified Homeowner
Springfield, LA, on Jul 04, 2026

Loved working with Level Homes from start to finish! Virtual tour, then in person tour. Loved the prompt answers to all my questions and concerns. [name removed] and [name removed] are so wonderful. What an asset to your company.

5.0
Verified Homeowner
Geismar, LA, on Jul 03, 2026

They make me feel like a valued customer. They were patient and professional from selection to closing.

4.9
Verified Homeowner
Prairieville, LA, on Jun 30, 2026

Level was easy to work with when we had issues with our home. The only negative experience is we paid extra for a pond lot and the bank is deteriorating. It has not been repaired as of yet.

4.7
Verified Homeowner
Baton Rouge, LA, on Jun 29, 2026

[name removed] was great on move in. Went the extra mile

4.9
Verified Homeowner
Geismar, LA, on Jun 28, 2026

This company is very easy

5.0
Verified Homeowner
Thibodaux, LA, on Jun 28, 2026

LH has been very responsive and helpful.

5.0
Verified Homeowner
Zachary, LA, on Jun 24, 2026

We have had at least 2 instances of roof leaking and they can't find the cause. Each time, we have to take off a half day of work. There is a problem with water leaking through the slab. Someone has come to look at it, but nobody has communicated the plan to address the issue. We have been in our house for 6 months as of June 9 and we have not been contacted yet about our 6 month punch list

4.0
Verified Homeowner
Baton Rouge, LA, on Jun 21, 2026

[name removed] was great to work with.

4.7
Verified Homeowner
Gonzales, LA, on Jun 20, 2026

I like the prompt response time.

4.7
Verified Homeowner
Baton Rouge, LA, on Jun 19, 2026

The quality of finish is not great.

3.4
Verified Homeowner
Baton Rouge, LA, on Jun 17, 2026

I really liked the experience of being able to pick everything out at the showroom, all the people involved with that. [name removed] was really great to work with, she was very knowledgeable and helpful and explained everything very clearly. I really need a hose bib in the front of the house, the 2 on the sides are too far to reach and a pain to roll up every time I need one. I’m disappointed with the green space upkeep, it only gets [name removed] hogged every now and then, so it hold lots of mice, rats, snakes, spiders etc.

3.9
Verified Homeowner
Baton Rouge, LA, on Jun 17, 2026

Easy to work with

5.0
Verified Homeowner
Youngsville, LA, on Jun 14, 2026

Final walkthrough was on closing day. Stuff from the inspection was not completed. Superintendent told us that we could fix things ourselves when we were under the impression it would be fixed prior to moving in. Paint from repaint was paint all over the floor. Texture on walls is not consistent

4.1
Verified Homeowner
Geismar, LA, on Jun 14, 2026

I love how easy it is to get in contact with a contractor for maintenance work

4.5
Verified Homeowner
Baton Rouge, LA, on Jun 14, 2026

Once the home was completed, the excitement of the new home wore out, things became noticeable. When you reach out to someone (the paint job I think is horrible) they say they don’t fix it or suggest you call the warranty people. A part of the foundation broke off and that is still a scare. I like everything to come together from the inside to the outside. They dumped dirt on the side walk by my home. When walking to the mailbox you have to step off the side walk onto the street because of the pile of dirt no one ever came to remove. The fountain in the pond doesn’t work and it’s been like that for about 2 weeks.

2.8
Verified Homeowner
Prairieville, LA, on Jun 07, 2026

I enjoyed every aspect of the building process. I enjoyed the design phase and picking all the materials to be included in my home. I enjoyed and updated to home with seeing the pictures being uploaded. The process was very seamless. I feel there is room for improvements by offering additional upgrades. Such as adding gutters to the home, lights in the upper glass cabinet inserts, and offering the upgraded faucets mounting style in the additional bathrooms other than the master. These are all avenues in which Level could charge additional fees to make added revenue and customer could add on options they likely would add anyway.

5.0
Verified Homeowner
Youngsville, LA, on Jun 06, 2026

The house was built with a lot of cheap material. The communication from the beginning with the showroom on material available was not very good. It was explained that only certain homes could be built beside us because of our design and that has not been true products have been available and home built a couple months after me that I was told we’re not available for my build. My yard is terrible !!!! and I cannot get anyone to come back and look at it. I’ve reached out to Level Homes manager, which is the third manager in this area since I started this process, which tells me something about the company and I do not like the fact that 95% of their crews I believe are illegal immigrants that don’t speak English and they come in throw stuff together and leave and they have a crew of about five or eight people come behind them and fix all of the issues and they try to hurry up and get through the one-year warranty process and then they do not care.

1.3
Verified Homeowner
Baton Rouge, LA, on Jun 06, 2026

I really liked the building experience and my level of customization. We are first time homeowners and having some guardrails while choosing the production was extremely helpful while still ensuring we have a beautiful home.

4.7
Verified Homeowner
Baton Rouge, LA, on Jun 01, 2026

Level staff are great to work with. From sales, [name removed]; design [name removed], and construction, [name removed], the build was seamless. [name removed] is a great asset in a position which can sometimes be difficult if there are problems. He was terrific to work with.

5.0
Verified Homeowner

Builder Profile

Level Homes logo
onlinesales@levelbr.com

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.