Homebuilder Ratings & Reviews

Level Homes Reviews

269 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prairieville, LA, on Feb 19, 2025

1. Poor communication began early February 2024 a couple weeks prior to the slab being poured and from there only got worse. 2. No repair plans ever given in writing despite asking for multiple times. 3. Poor project management. 4. Misleading information given on the grading of the lot and several other items. 5. Slow response to problems being acknowledged and remedied. 6. Poor workmanship in multiple areas - most of the walls not square, flooring not level in multiple areas, sheetrock texture inconsistent throughout the house, doors not square, cabinets poorly finished, walls missing paint, driveway poured three times, finishes inconsistent with paperwork, paint still on floors and appliances. 7. Inexperienced subcontractors - for example painters not knowing they should cover flooring and counters before painting 8. Electrical issues post construction - electrician has come 6 times and fixed problems each time, and is scheduled to come out a 7th time. Has changed out multiple outlets and breakers. 9. Inside beam replaced twice and still having problems. 10. We are 6 months post construction and still dealing with punch list. Nothing about the process has been easy. Anytime something was wrong, it was always a struggle and argument to have things corrected that should never have been a struggle. Being told by [name removed] during our walk through that fixing our shower door just wasn't worth it to them, which was such a simple fix for the shower door installer. Perhaps the most disappointing and unprofessional thing of all was hearing from our neighbors that a project manager went out of his way to say how much Level hated us and many other defamatory comments about us.

1.0
Verified Homeowner
Baton Rouge, LA, on Feb 09, 2025

From start to finish Level has given us such a great experience. They really go above and beyond to make sure every need is met. 100% satisfied

5.0
Verified Homeowner
Youngsville, LA, on Feb 07, 2025

Everyone that I worked with has been very professional and kind, made me feel like family. The contractor has went above and beyond to make my first home experience go smoothly.

4.9
Verified Homeowner
Baton Rouge, LA, on Feb 04, 2025

Everyone was extremely nice

5.0
Verified Homeowner
Youngsville, LA, on Jan 29, 2025

Builders representative was very thorough during walkthrough and very patient.

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 25, 2025

It was simple and straight forward, professional, timely, and personable.

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 21, 2025

There is an issue with the wiring. Two electricians came out last week and it’s still not fixed. I have no power in my living room. This past Monday I paid to have my house re-inspected by Advantage Services. They found 3 -4 issues that needs to be addressed by Level Homes. I’m just waiting until our weather conditions improve. I would like someone to call me at 225 573 7799. [name removed]

4.2
Verified Homeowner
Prairieville, LA, on Jan 19, 2025

Level homes was amazing. The staff were accommodating and went above and beyond to make our experience the best it could be

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 17, 2025

Rigidity with spec home options. Take it or leave it.

4.5
Verified Homeowner
Baton Rouge, LA, on Jan 16, 2025

[name removed] went above and beyond during my purchase

4.7
Verified Homeowner
Zachary, LA, on Jan 14, 2025

Closing was on December 2. Six weeks later we still do not have a USPS recognized mailing address. I have asked for help many times. Everyone is polite but no resolution. We have 6 weeks of mail that is “somewhere” including financial information, car titles, investment information, etc. we would not have purchased the home if we knew this was a problem. In our view this is a breach of faith and contract for level homes. Imagine if your business received no mail for 6 weeks and you will understand our situation .In addition form the time of closing we had a toilet that would not drain that went unnoticed by inspections. After we moved in our slab had to be cut and pipes repositioned. The repairs are scheduled. Flooring installation, moulding, painting, and cleaning our house and furniture have yet to e done. The sad thing is that we really like the house and the community and the level homes process and staff. This however has negatively tainted the entire process. We liked level homes warranty process but at this point the 2 years on major systems seems woefully inadequate. We have little trust that other things will be ok. This is our 11th home and we have never had problems like this at move in. Due to the above at this point we would could not in good conscious recommend level homes to our friends or associates. This is also the first survey we have received. If the others were sent in the mail then your guess is as good as mine as to where they may be.

4.3
Verified Homeowner
Thibodaux, LA, on Jan 09, 2025

Everything went fine

5.0
Verified Homeowner
Thibodaux, LA, on Jan 08, 2025

All went smoothly

5.0
Verified Homeowner
Prairieville, LA, on Jan 08, 2025

One specific item we did not like was we were not able to add an additional shelves to the built in bookshelves but we were told we can contact the contractor after closing to have another one fabricated. This is something we would have been willing to pay extra for during the building process to prevent having to do it later. We feel there should have been a little more flexibility when it comes to items like that.

4.6
Verified Homeowner
Baton Rouge, LA, on Jan 05, 2025

It was very easy to choose our lot, plans, building, etc. Some of our dislikes were lack of detailed work in some areas in our home even after requesting items to be taken care of.

4.0
Verified Homeowner
Baton Rouge, LA, on Jan 04, 2025

All good construction except with beam replacement due to sag

4.9
Verified Homeowner
Zachary, LA, on Jan 02, 2025

I enjoyed the process of selecting a lot, a floor plan, and making design choices. I felt rushed on the final walk through & 30 day review. There are several areas where the paint job doesn't look even. There are areas where the concrete isn't smooth. I still don't have a working mailbox after six weeks. I think there should be better communication between Level & [name removed] so that a new home buyer has a working mailbox on day one.

4.6
Verified Homeowner
Prairieville, LA, on Jan 02, 2025

Warranty experience thus far has been favorable. No issues

4.9
Verified Homeowner
Baton Rouge, LA, on Jan 01, 2025

I haven’t been able to move in yet due to back surgery, but should be there soon!

5.0
Verified Homeowner
Prairieville, LA, on Dec 31, 2024

Since we moved into the home, customer care has been prompt and satisfying when handling concerns with minor issues like paint defects, wood chippings, etc...The warranty service has also been great, as we had electrical issues with the light dimmers in the master bedroom which was resolved quickly once the ticket was created.

4.9
Verified Homeowner

Builder Profile

Level Homes logo
onlinesales@levelbr.com

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.