Homebuilder Ratings & Reviews

Level Homes Reviews

286 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Geismar, LA, on May 27, 2025

It was all nice easy and professional. Very helpful in all aspects of build.

5.0
Verified Homeowner
Youngsville, LA, on May 27, 2025

Every interaction with your representatives was helpful and informative..

4.8
Verified Homeowner
Prairieville, LA, on May 21, 2025

The warranty department needs to improve on the timeframe of work

3.5
Verified Homeowner
Prairieville, LA, on May 21, 2025

The staff was great. Great to work with.

4.9
Verified Homeowner
Baton Rouge, LA, on May 19, 2025

I'm still waiting on my bathroom door to be replaced that has been going on for at least (2) months, still no fix on the broken street light pole, promise has not been kept on the pool and clubhouse completion by this past Spring! and a big surprise, we were initially told that we were in the St. [name removed] district, and I just found out we are not. Big surprise!!!

3.8
Verified Homeowner
Prairieville, LA, on May 19, 2025

On schedule and good customer service

4.5
Verified Homeowner
Baton Rouge, LA, on May 17, 2025

We loved everything!

5.0
Verified Homeowner
Prairieville, LA, on May 12, 2025

Air conditioning process to get service and corrected is long and drawn out

3.9
Verified Homeowner
Prairieville, LA, on Apr 28, 2025

We’re quiet please with the overall experience. We purchased one of the move-in ready homes. From contract to close, Level remained in constant contact and provided a very smooth transition from doing a contingency sale.

4.6
Verified Homeowner
Thibodaux, LA, on Apr 28, 2025

The financing of the home was very easy. [name removed] was great to work with.

4.6
Verified Homeowner
Zachary, LA, on Apr 27, 2025

I liked selecting design elements in the design center. I dislike the fact that there is no a lead walk in front & the area fills with water when it rains. Also that there are no steps on the side of the house. Level should offer options to home buyers during the building process for side patios & steps on corner lots instead of forcing the new home buyers to close & then have to come out of pocket with thousands of dollars for brick steps or any other addition mss as long the side entry functional.

3.7
Verified Homeowner
Baton Rouge, LA, on Apr 22, 2025

Love everything about the Level to client relationship. They are always there to help. Everyone we’ve met or worked with from Level are super friendly, and very professional. I love doing business with Level.

4.9
Verified Homeowner
Prairieville, LA, on Apr 22, 2025

They seem to take an interest in your wants & needs. Suggestions are very helpful

4.6
Verified Homeowner
Baton Rouge, LA, on Apr 18, 2025

Did not like the Construction Management as it relates to; home was not ready at closing, beam in living room not completed by closing, needs improving on punch list, never follow-up on rework items, had to write emails to management (owners) in order to get most items completed, forgetfulness most of the time, concrete on one side of the house from another house being built still there, improvement is definitely needed in the Construction Management field.

3.9
Verified Homeowner
Thibodaux, LA, on Apr 14, 2025

Whereas the home itself rates highly, the trash and debris remaining after the skip was removed from opposite the house, was very disappointing. It was also very frustrating to partially remove said debris (pictures were taken)

3.5
Verified Homeowner
Thibodaux, LA, on Apr 09, 2025

I wish the would bend a little more on things such as width of driveways or lighting in closets. Things like this could be a little more flexible

5.0
Verified Homeowner
Prairieville, LA, on Apr 09, 2025

The people we worked with from the beginning were always very informative, professional, kind, and cared about our concerns or questions or confusions. The design process was smooth and not over whelming. I was able to go inside many homes to get ideas about what we wanted for our design selections, which is the most helpful with that process. After we moved in, [name removed] did an exceptional job informing us of our home and making sure we were absolutely satisfied with everything to the detail. We are impressed!

5.0
Verified Homeowner
Prairieville, LA, on Apr 07, 2025

No bad experiences so far and everything was met in good timing

5.0
Verified Homeowner
Geismar, LA, on Apr 07, 2025

[name removed]’s Mechanical has been easy to deal with as far as resolving issues with the ac system

3.9
Verified Homeowner
Prairieville, LA, on Apr 06, 2025

I really enjoy the communication and attention to detail with Level Homes. Level has made it easy to approach them with any issue big or small, and they've gone above and beyond on several occasions.

5.0
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.