Homebuilder Ratings & Reviews

Level Homes Reviews

344 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Highlandia
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • Sugar Mill Pond
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates
  • West Village

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Jan 29, 2026

I loved being able to be a part of the "building" process every step of the way. I loved having the app for updates and pictures of my home being built. The staff were a pleasure to work with.

4.9
Verified Homeowner
Prairieville, LA, on Jan 27, 2026

After moving in, we realized a lot of little imperfections.

5.0
Verified Homeowner
Youngsville, LA, on Jan 26, 2026

The level of service. The communication with [name removed] was great and [name removed] addressed our requests in our walk through.

5.0
Verified Homeowner
Geismar, LA, on Jan 26, 2026

[name removed] worked well with me throughout the process from design to closing. I felt valued and respected as client.

4.9
Verified Homeowner
Baton Rouge, LA, on Jan 22, 2026

Very difficult to find any dislike from contract through move-in. The people I dealt with were very helpful.

4.7
Verified Homeowner
Thibodaux, LA, on Jan 22, 2026

Loved the help I received from [name removed] and [name removed] along the way.

5.0
Verified Homeowner
Youngsville, LA, on Jan 18, 2026

I don’t think the showroom experience was very good. The method of picking out products needs to be updated. It was very limited with the amount of money being spent. You should be able to visually see some of the items you pick out on a computer already installed. No communication during the building process several mistakes.

3.1
Verified Homeowner
Springfield, LA, on Jan 13, 2026

Loved everything

5.0
Verified Homeowner
Scott, LA, on Jan 09, 2026

I am really satisfied with my new home !!!!! I would not alter a thing

5.0
Verified Homeowner
Luling, LA, on Jan 08, 2026

easy to work with, good craftsmanship

4.9
Verified Homeowner
Prairieville, LA, on Jan 03, 2026

The service system you guys have has been great! Prompt, efficient, and reliable. Thank you again for always being on top of your business!

5.0
Verified Homeowner
Denham Springs, LA, on Dec 26, 2025

Everything was great! I don't have anything bad to say. My experience was the best!

5.0
Verified Homeowner
Zachary, LA, on Dec 19, 2025

The ladybug and spider infestation during the move-in process

5.0
Verified Homeowner
Geismar, LA, on Dec 19, 2025

Has been difficult getting a patio extension approved. But that is through HOA

4.7
Verified Homeowner
Geismar, LA, on Dec 12, 2025

Shower was damaged while construction Level attempted to patch shower poorly done Tried twice to fix Looks better but Level should have replaced shower before selling home Yes Level agreed to replace shower now with a multi piece shower which is extremely inconvenient to me

4.4
Verified Homeowner
Youngsville, LA, on Dec 10, 2025

I would have liked to been able to add the add-ons to my property.

5.0
Verified Homeowner
Geismar, LA, on Dec 07, 2025

Only disliked a few mistakes with putting wrong tile in, some corners are not straight, and sod job isn’t the greatest in the backyard.

4.6
Verified Homeowner
Prairieville, LA, on Dec 07, 2025

After I signed and gave money I cannot get people to answer my calls or emails in a timely manner. Issues I report are not being fixed

2.7
Verified Homeowner
Denham Springs, LA, on Dec 03, 2025

The new sales rep was useless how he has a job is mind blowing. He knew absolutely nothing about anything.

3.5
Verified Homeowner
Baton Rouge, LA, on Dec 02, 2025

My garbage disposal had to be changed to the correct side and my oven door does not completely close, but I have only lived here a short time. I like the location and I like the floor plan that was offered.

3.7
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.