Homebuilder Ratings & Reviews

Level Homes Reviews

281 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Apr 22, 2025

Love everything about the Level to client relationship. They are always there to help. Everyone we’ve met or worked with from Level are super friendly, and very professional. I love doing business with Level.

4.9
Verified Homeowner
Prairieville, LA, on Apr 22, 2025

They seem to take an interest in your wants & needs. Suggestions are very helpful

4.6
Verified Homeowner
Baton Rouge, LA, on Apr 18, 2025

Did not like the Construction Management as it relates to; home was not ready at closing, beam in living room not completed by closing, needs improving on punch list, never follow-up on rework items, had to write emails to management (owners) in order to get most items completed, forgetfulness most of the time, concrete on one side of the house from another house being built still there, improvement is definitely needed in the Construction Management field.

3.9
Verified Homeowner
Thibodaux, LA, on Apr 14, 2025

Whereas the home itself rates highly, the trash and debris remaining after the skip was removed from opposite the house, was very disappointing. It was also very frustrating to partially remove said debris (pictures were taken)

3.5
Verified Homeowner
Thibodaux, LA, on Apr 09, 2025

I wish the would bend a little more on things such as width of driveways or lighting in closets. Things like this could be a little more flexible

5.0
Verified Homeowner
Prairieville, LA, on Apr 09, 2025

The people we worked with from the beginning were always very informative, professional, kind, and cared about our concerns or questions or confusions. The design process was smooth and not over whelming. I was able to go inside many homes to get ideas about what we wanted for our design selections, which is the most helpful with that process. After we moved in, [name removed] did an exceptional job informing us of our home and making sure we were absolutely satisfied with everything to the detail. We are impressed!

5.0
Verified Homeowner
Prairieville, LA, on Apr 07, 2025

No bad experiences so far and everything was met in good timing

5.0
Verified Homeowner
Geismar, LA, on Apr 07, 2025

[name removed]’s Mechanical has been easy to deal with as far as resolving issues with the ac system

3.9
Verified Homeowner
Prairieville, LA, on Apr 06, 2025

I really enjoy the communication and attention to detail with Level Homes. Level has made it easy to approach them with any issue big or small, and they've gone above and beyond on several occasions.

5.0
Verified Homeowner
Baton Rouge, LA, on Apr 02, 2025

Scheduling times werent very flexible. (For example, design appointments couldnt be scheduled at 330 and had to take more time off).

4.6
Verified Homeowner
Zachary, LA, on Apr 01, 2025

I was disappointed in the large number of cosmetic fixes needed upon move in. I felt as though it was left to me to do the quality control - to be the person (unpaid) to find the flaws for repair. I was not comfortable bringing family and friends into my new home with green and blue tape plastered all over the walls, ceilings, baseboards and doors and doorframes.

3.8
Verified Homeowner
Zachary, LA, on Mar 20, 2025

Love the openness, flexibility, and genuine kindness of all of the employees. Dislike that I still have a couple of minor items that still needs to be resolved. For example, I still have painters tape hanging from my windows after workers came to remove it. It's still there.

4.3
Verified Homeowner
Springfield, LA, on Mar 18, 2025

I liked the fact that LH was very attentive to the first repairs based on the first evaluation by my wife and I.

4.9
Verified Homeowner
Luling, LA, on Mar 17, 2025

Quality work

4.6
Verified Homeowner
Baton Rouge, LA, on Mar 13, 2025

Disliked the $500 change fee on cabinets to the ceiling since I was paying top dollar at price/square foot. Wish that was waived since it was prior to them being built and these decisions were required before the house was even started. Also disliked that we were not provided copies of our signed closing documents at “closing.” We had to contact the title company to please send them to us. An unprofessional closing (the worst we have been involved in). We do like our house and working with [name removed] and [name removed].

4.5
Verified Homeowner
Geismar, LA, on Mar 12, 2025

[name removed] was incredible PM to get the job done and [name removed] was a delight to work with in the sales office.

4.7
Verified Homeowner
Prairieville, LA, on Mar 08, 2025

Overall, Level has been great. Between [name removed] (realtor) and [name removed] (construction manager), we have been very pleased. As it goes, there are always minor things that could be improved. The home construction was great; however, I've found a couple items that could have been better. Interior doors are not smooth sanded on all sides, multi-light switches throughout the house are mismatched (need some pointed up to have lights off). Other than that, the only issue is that Level has been struggling with the power company to fix a power cable to our street light that has been pulled up. I've made a few requests that were passed on to [name removed] who reached out to the power folks, but after 6 months, it's still not fixed.

4.7
Verified Homeowner
Baton Rouge, LA, on Mar 03, 2025

Level is and has been very prompt with any questions or concerns.

4.5
Verified Homeowner
Baton Rouge, LA, on Feb 28, 2025

The workmanship of the cement layers/finishers needs much improvement for future home buyers. I’m very dissatisfied with the way cement guys left very rough finishes, and rough spots all along the perimeters of the front porch and patio. Even in the flower beds, all around the house, large chunks were left that I’ve had to try to chizzle off myself to be able to pick weeds. These cement issues could have been so easily avoided, with just a last minute smoothing tool before it dried. I had my home of 33 years custom built, and never saw anything like this before. I mentioned, and showed the front porch to the project manager, [name removed]’s, and he seemed eager to try to get it to look better for me by sanding the bad spots down and painting grey over it. But didn’t hear any more from him about it. I’m now dealing with both of my front porch posts splitting down the middle again on all four sides. They replaced them once for me, along with replacing the bricks under them that were splitting in several places also, which I appreciated very much, only to put two more posts with larger cracks in them that they decided to just caulk and paint over. I knew that wouldn’t last, and am needing to contact [name removed] to let him know it’s worse off than the original ones. This is very frustrating, and I hate to complain, is why I’ve put off calling him again. I certainly thought paying what I did for my precious house, that I would get top quality workers, and finishers. Level Homes most definitely need to pay more attention to detail, inside and out of your homes. I’ve met several neighbors that have had issues of their own also. Please do better for the new homes that will be coming up, I would love for someone at Level Homes, with authority, to come out and let me point out the things that I’m putting in writing. It’s kind of hard to express your grievances over the phone and not see it in person. Could someone from Level Homes please call me to set up an appointment so I can take them around and show them the cement finishing that I’m so dissatisfied with. If it’s too late for me, and can’t be made better, maybe I would at least help the next person whose home is built by Level. My number is [name removed] thank you so much for sending me the survey.

4.7
Verified Homeowner
Zachary, LA, on Feb 23, 2025

Your employees - [name removed] and [name removed] are incredible. They made us feel very welcome and comfortable that any questions or problems would be resolved. Was also very impressed with [name removed]. All good so far.

5.0
Verified Homeowner

Builder Profile

Level Homes logo
onlinesales@levelbr.com

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.