Homebuilder Ratings & Reviews

Level Homes Reviews

391 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Highlandia
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Parkway Lakes
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • Sugar Mill Pond
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates
  • West Village

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prairieville, LA, on Nov 05, 2026

I liked that my requests for things to be fixed during the build were acknowledged and taken care of.

4.9
Verified Homeowner
Springfield, LA, on Nov 03, 2026

The process overall was perfect and very accommodating

5.0
Verified Homeowner
Prairieville, LA, on Nov 03, 2026

[name removed] was so easy to work we. She answered all our questions and concerns and always available for us. The multiple style homes and floor plans were a plus, and our neighborhood is just what we were looking for..

4.9
Verified Homeowner
Prairieville, LA, on Nov 02, 2026

From start to finish, it felt like everyone was concerned about our likes and dislikes and did the best they could to make it a pleasurable experience and give us the home we wanted

5.0
Verified Homeowner
Zachary, LA, on Oct 31, 2026

Rapid results and solutions thusfar. [name removed] has been very helpful and the contractors are professional and courteous. Very important to me. The most important thing to me is waiting on my front door to be fixed. It shakes like someone is trying to break in.

4.8
Verified Homeowner
Baton Rouge, LA, on Oct 30, 2026

It was a very easy process. Everyone was very nice and knowledgeable. [name removed] was awesome! He fixed any issues we had. He is a great asset to your business!

5.0
Verified Homeowner
Thibodaux, LA, on Oct 24, 2026

I disliked not getting a straight answer from a question asked during building process

4.2
Verified Homeowner
Youngsville, LA, on Oct 23, 2026

This home is not a cookie cutter home. Nothing was just bought from a warehouse. Everything was custom built!

5.0
Verified Homeowner
Prairieville, LA, on Oct 22, 2026

Communication and transparency through the process

5.0
Verified Homeowner
Baton Rouge, LA, on Oct 18, 2026

It was streamlined and a quick build. Two items remain open: Replacing a broken window. It has come in, but there was a miscommunication regarding install. Also, our outside condenser for upstairs HVAC makes a very loud grinding noise. It has been addressed multiple times, but not resolved yet. We are awaiting a fan blade replacement. It is much, too, loud to enjoy our side porch. Awaiting contact by HVAC company to install fan blade. Other than these two items, we absolutely love our home!!!

4.7
Verified Homeowner
Baton Rouge, LA, on Oct 12, 2026

Like the live updates

4.8
Verified Homeowner
Youngsville, LA, on Oct 06, 2026

Working with [name removed]

3.9
Verified Homeowner
Prairieville, LA, on Sep 30, 2026

The whole process was smooth from start to finish. Everything went the way it was supposed to, and the team made building our home a great experience. I'd happily recommend Level Homes.

5.0
Verified Homeowner
Prairieville, LA, on Sep 28, 2026

I love the floorplan and finishes chosen for our home. It has been easy working with Level. I am dissappointed that one of the items that Level agreed to perform prior to closing as a result of the inspection report still has not been completed. I have included this in my list I've prepared for our 30-day walkthrough to get it scheduled. Also, I am disappointed in a decision of the HOA made regarding adding concrete to our driveway. I understand rules and keeping the integrity of the properties but it seems that the same rules aren't applied for everyone nor is consideration of the larger properties being able to accommodate the requested addition.

4.3
Verified Homeowner
Denham Springs, LA, on Sep 26, 2026

The home looks really well built with quality at first look. After purchasing the home, you can really see where corners were cut and stud was “half assed” throughout the process. For $300k, we deserve better than this

2.1
Verified Homeowner
Youngsville, LA, on Sep 24, 2026

I liked the lady that introduced me to the homes and sold me on them. I do like that I get warranty repairs quickly. However, as I've lived here for about 6 months now, I've found more things that are mostly to do with not great work on the drywall (see the lines, asked to fix, but looked worse when done, and painters are not great). I worry about things I can't see sometimes--is that work as sloppy? I hope not.

3.2
Verified Homeowner
Baton Rouge, LA, on Sep 20, 2026

Follow up on items that needed to be fixed in first 6 months were not addressed. Having issue with the front porch water seeping out of steps, did not get resolved. Weather seal on garage door lets water in and was told that it’s normal.

2.1
Verified Homeowner
Baton Rouge, LA, on Sep 09, 2026

They rushed through the last two weeks to get things completed that needed attendance to several weeks prior

4.8
Verified Homeowner
Prairieville, LA, on Aug 21, 2026

The people, the process and the quality.

4.9
Verified Homeowner
Prairieville, LA, on Aug 19, 2026

They get in touch with you immediately when you are buying but once you buy the process is not as quick to get answers to questions.

3.5
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.