Homebuilder Ratings & Reviews

Level Homes Reviews

276 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Zachary, LA, on Mar 20, 2025

Love the openness, flexibility, and genuine kindness of all of the employees. Dislike that I still have a couple of minor items that still needs to be resolved. For example, I still have painters tape hanging from my windows after workers came to remove it. It's still there.

4.3
Verified Homeowner
Springfield, LA, on Mar 18, 2025

I liked the fact that LH was very attentive to the first repairs based on the first evaluation by my wife and I.

4.9
Verified Homeowner
Luling, LA, on Mar 17, 2025

Quality work

4.6
Verified Homeowner
Baton Rouge, LA, on Mar 13, 2025

Disliked the $500 change fee on cabinets to the ceiling since I was paying top dollar at price/square foot. Wish that was waived since it was prior to them being built and these decisions were required before the house was even started. Also disliked that we were not provided copies of our signed closing documents at “closing.” We had to contact the title company to please send them to us. An unprofessional closing (the worst we have been involved in). We do like our house and working with [name removed] and [name removed].

4.5
Verified Homeowner
Geismar, LA, on Mar 12, 2025

[name removed] was incredible PM to get the job done and [name removed] was a delight to work with in the sales office.

4.7
Verified Homeowner
Prairieville, LA, on Mar 08, 2025

Overall, Level has been great. Between [name removed] (realtor) and [name removed] (construction manager), we have been very pleased. As it goes, there are always minor things that could be improved. The home construction was great; however, I've found a couple items that could have been better. Interior doors are not smooth sanded on all sides, multi-light switches throughout the house are mismatched (need some pointed up to have lights off). Other than that, the only issue is that Level has been struggling with the power company to fix a power cable to our street light that has been pulled up. I've made a few requests that were passed on to [name removed] who reached out to the power folks, but after 6 months, it's still not fixed.

4.7
Verified Homeowner
Baton Rouge, LA, on Mar 03, 2025

Level is and has been very prompt with any questions or concerns.

4.5
Verified Homeowner
Baton Rouge, LA, on Feb 28, 2025

The workmanship of the cement layers/finishers needs much improvement for future home buyers. I’m very dissatisfied with the way cement guys left very rough finishes, and rough spots all along the perimeters of the front porch and patio. Even in the flower beds, all around the house, large chunks were left that I’ve had to try to chizzle off myself to be able to pick weeds. These cement issues could have been so easily avoided, with just a last minute smoothing tool before it dried. I had my home of 33 years custom built, and never saw anything like this before. I mentioned, and showed the front porch to the project manager, [name removed]’s, and he seemed eager to try to get it to look better for me by sanding the bad spots down and painting grey over it. But didn’t hear any more from him about it. I’m now dealing with both of my front porch posts splitting down the middle again on all four sides. They replaced them once for me, along with replacing the bricks under them that were splitting in several places also, which I appreciated very much, only to put two more posts with larger cracks in them that they decided to just caulk and paint over. I knew that wouldn’t last, and am needing to contact [name removed] to let him know it’s worse off than the original ones. This is very frustrating, and I hate to complain, is why I’ve put off calling him again. I certainly thought paying what I did for my precious house, that I would get top quality workers, and finishers. Level Homes most definitely need to pay more attention to detail, inside and out of your homes. I’ve met several neighbors that have had issues of their own also. Please do better for the new homes that will be coming up, I would love for someone at Level Homes, with authority, to come out and let me point out the things that I’m putting in writing. It’s kind of hard to express your grievances over the phone and not see it in person. Could someone from Level Homes please call me to set up an appointment so I can take them around and show them the cement finishing that I’m so dissatisfied with. If it’s too late for me, and can’t be made better, maybe I would at least help the next person whose home is built by Level. My number is [name removed] thank you so much for sending me the survey.

4.7
Verified Homeowner
Zachary, LA, on Feb 23, 2025

Your employees - [name removed] and [name removed] are incredible. They made us feel very welcome and comfortable that any questions or problems would be resolved. Was also very impressed with [name removed]. All good so far.

5.0
Verified Homeowner
Baton Rouge, LA, on Feb 22, 2025

Contract was great and move-in was fine until after the field mice scare.

4.5
Verified Homeowner
Prairieville, LA, on Feb 19, 2025

1. Poor communication began early February 2024 a couple weeks prior to the slab being poured and from there only got worse. 2. No repair plans ever given in writing despite asking for multiple times. 3. Poor project management. 4. Misleading information given on the grading of the lot and several other items. 5. Slow response to problems being acknowledged and remedied. 6. Poor workmanship in multiple areas - most of the walls not square, flooring not level in multiple areas, sheetrock texture inconsistent throughout the house, doors not square, cabinets poorly finished, walls missing paint, driveway poured three times, finishes inconsistent with paperwork, paint still on floors and appliances. 7. Inexperienced subcontractors - for example painters not knowing they should cover flooring and counters before painting 8. Electrical issues post construction - electrician has come 6 times and fixed problems each time, and is scheduled to come out a 7th time. Has changed out multiple outlets and breakers. 9. Inside beam replaced twice and still having problems. 10. We are 6 months post construction and still dealing with punch list. Nothing about the process has been easy. Anytime something was wrong, it was always a struggle and argument to have things corrected that should never have been a struggle. Being told by [name removed] during our walk through that fixing our shower door just wasn't worth it to them, which was such a simple fix for the shower door installer. Perhaps the most disappointing and unprofessional thing of all was hearing from our neighbors that a project manager went out of his way to say how much Level hated us and many other defamatory comments about us.

1.0
Verified Homeowner
Baton Rouge, LA, on Feb 09, 2025

From start to finish Level has given us such a great experience. They really go above and beyond to make sure every need is met. 100% satisfied

5.0
Verified Homeowner
Youngsville, LA, on Feb 07, 2025

Everyone that I worked with has been very professional and kind, made me feel like family. The contractor has went above and beyond to make my first home experience go smoothly.

4.9
Verified Homeowner
Baton Rouge, LA, on Feb 04, 2025

Everyone was extremely nice

5.0
Verified Homeowner
Youngsville, LA, on Jan 29, 2025

Builders representative was very thorough during walkthrough and very patient.

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 25, 2025

It was simple and straight forward, professional, timely, and personable.

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 21, 2025

There is an issue with the wiring. Two electricians came out last week and it’s still not fixed. I have no power in my living room. This past Monday I paid to have my house re-inspected by Advantage Services. They found 3 -4 issues that needs to be addressed by Level Homes. I’m just waiting until our weather conditions improve. I would like someone to call me at 225 573 7799. [name removed]

4.2
Verified Homeowner
Prairieville, LA, on Jan 19, 2025

Level homes was amazing. The staff were accommodating and went above and beyond to make our experience the best it could be

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 17, 2025

Rigidity with spec home options. Take it or leave it.

4.5
Verified Homeowner
Baton Rouge, LA, on Jan 16, 2025

[name removed] went above and beyond during my purchase

4.7
Verified Homeowner

Builder Profile

Level Homes logo
onlinesales@levelbr.com

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.