Homebuilder Ratings & Reviews

Level Homes Reviews

321 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Sep 26, 2025

Purchase experience was awesome- efficient and clear.

4.8
Verified Homeowner
Prairieville, LA, on Sep 24, 2025

I liked the way we were informed, through the app, with pictures and notifications of everything that was being done throughout the entire building process.

4.9
Verified Homeowner
Geismar, LA, on Sep 24, 2025

Fast, easy, and accessable agents

5.0
Verified Homeowner
Baton Rouge, LA, on Sep 24, 2025

We really liked how easy it was to get in touch with for the various departments. Never really had an issue waiting for a response or wondering who we needed to speak with during the purchasing process.

5.0
Verified Homeowner
Gonzales, LA, on Sep 23, 2025

The ability to see the different stages of our home being built.

4.8
Verified Homeowner
Prairieville, LA, on Sep 23, 2025

Easy process and had very minimal issues

4.8
Verified Homeowner
Thibodaux, LA, on Sep 17, 2025

Working with [name removed] and [name removed]

4.6
Verified Homeowner
Prairieville, LA, on Sep 17, 2025

No complaints so far

3.9
Verified Homeowner
Baton Rouge, LA, on Sep 15, 2025

The options for building were really good, as well as my Atwater rep [name removed] and [name removed] the project manager. The updates and the progress were also great. Overall a really good experience.

4.5
Verified Homeowner
Thibodaux, LA, on Sep 12, 2025

I really like the location of the new home. The community seems nice, the home is my absolute style. Not too big but perfect for me. I would love for the businesses to develop in the area

5.0
Verified Homeowner
Springfield, LA, on Sep 03, 2025

Level homes does not respond to structural damage repair requests

2.9
Verified Homeowner
Prairieville, LA, on Sep 02, 2025

The home is fantastic. We've had virtually no issues and the minor concerns we did have were addressed quickly. Overall, the home feels well-built and solid. One thing I currently dislike is the status of the Community Pool. Ever since it has opened, it's been met with one big issue after another. To start with, we were told by the HOA that it had an inoperable pump. It remained closed for weeks. Once that was resolved, the pool reopened. Not long after the pool reopened, did we start to see large buildups of algae and other deposits in the pool. We also experienced problems with the gates properly securing at the pool. Lastly, the pool is again currently closed. The water is so bad at this time that it makes Lake Maurepas look clean. I hate to be a pessimist on this positive review, but the pool is in really bad shape and not reflective of the quality of my specific home, and is very concerning.

4.3
Verified Homeowner
Prairieville, LA, on Sep 01, 2025

Very bad design and material used.

1.3
Verified Homeowner
Thibodaux, LA, on Aug 28, 2025

After we closed on our house we have been having problems with the concrete in the driveway. They stated that that was not an issue they resolved and we need to contact the city.

4.0
Verified Homeowner
Prairieville, LA, on Aug 24, 2025

The professional service all through out the process. Prompt responses, and attention to detail during the process from start to finish. Thank you!

4.9
Verified Homeowner
Geismar, LA, on Aug 20, 2025

Very professional. [name removed] agent is top notch. Great communication.

4.8
Verified Homeowner
Thibodaux, LA, on Aug 20, 2025

The warranty department provides excellent professional service. This is my second Level Home and issues have always been handled promptly with caring and understanding

4.8
Verified Homeowner
Geismar, LA, on Aug 19, 2025

Updates on the app made experience smooth

4.6
Verified Homeowner
Baton Rouge, LA, on Aug 18, 2025

The staff at Level were great, from [name removed] in design to [name removed] throughout construction.

5.0
Verified Homeowner
Geismar, LA, on Aug 16, 2025

Constant issues with the home and there is no communication between [name removed] and the home owner. Build quality is very poor.

2.5
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.