Homebuilder Ratings & Reviews

Level Homes Reviews

356 Homeowner Reviews Completed Sep 2024 - Mar 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Atwater Reserve
  • Babb Residence
  • Belle Savanne
  • Benson Grove
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Couret Farms
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Highlandia
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • Sugar Mill Pond
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • The Villages at Conway
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates
  • West Village

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Mar 11, 2026

HOA and main office not communicating.Too much time between submitting request and getting approval

3.3
Verified Homeowner
Youngsville, LA, on Mar 11, 2026

Found many flaws in my home once I closed. I was told that my stairs would be painted to match the front door or the vinyl floor I currently have down. My stairs and top floor of my stairs are much lighter than the rest of my home. Mind you, the builder’s rep pointed this out before I could and promised to fix it. My garage door gets stuck often. It didn't operate properly at the walk through and the builders rep ignored it. He had to press it twice to open and still to this day, I have to press it several times. Lots of imperfections with the paint. My counter top in the kitchen is stained. Looks like someone may have placed a rusted paint can on it or something hot to wear the heat transferred. There were dead flowers in my garden. I was told it would be redone and it still hasn’t been done. I have a crack in one of the windows. As a new home owner I have a lot going on with getting settled. I do not wish to call you constantly to fix things that you are already aware of. Just get it done just like I have an obligation to pay my mortgage. You have an obligation to give me what I pay for.

3.9
Verified Homeowner
Lafayette, LA, on Mar 10, 2026

Liked the ease of dealing directly with the builder. Can’t say I dislike any part of owning the home.

4.9
Verified Homeowner
Baton Rouge, LA, on Mar 06, 2026

Project manager [name removed] was very attentive and helpful. Hopefully when we discuss what things made need adjusting or repaired things will handled as attentively and cimpletely. It would be EXTREMELY helpful to have the paper, printed manuals for ALL appliances and operating systems in the home.

4.1
Verified Homeowner
Prairieville, LA, on Mar 06, 2026

Quick and easy.

4.9
Verified Homeowner
Prairieville, LA, on Mar 05, 2026

I like the way they responded to issues.

4.3
Verified Homeowner
Baton Rouge, LA, on Mar 04, 2026

Overall we were pleased with the home buying process. However, since moving in we have had persistent issues with our roof. We are now experiencing the second roof leak in under one year that had caused damage to sheet rock. Both times it has taken a huge amount of persistence on our end to get this fixed. We are currently going through this again and finding communication to be lacking and no clear understanding of how this will be resolved. We have damage to two rooms in our home and have not received any answers about when or how these will be addressed despite reaching out multiple times.

2.9
Verified Homeowner
Baton Rouge, LA, on Mar 02, 2026

My wife and I watched the process from beginning to end. At the end, with the final two walkthroughs, communication could have been better. Some of the things we are finding out could have been shared earlier.

4.3
Verified Homeowner
Springfield, LA, on Mar 02, 2026

The home built on time and very nice finish. We dislike in not be able to make our patio bigger and cover during the construction of the home.

4.4
Verified Homeowner
Baton Rouge, LA, on Feb 28, 2026

I would say the communication/follow-up could be improved. I asked several times, how much the property taxes would be. To this date I still do not have that answer.

3.7
Verified Homeowner
Baton Rouge, LA, on Feb 23, 2026

My yard size

4.4
Verified Homeowner
Prairieville, LA, on Feb 19, 2026

Liked people worked with

5.0
Verified Homeowner
Gonzales, LA, on Feb 16, 2026

Great communication during the process.

4.4
Verified Homeowner
Youngsville, LA, on Feb 15, 2026

The whole process was very smooth. They were helpful and even able to extend our contract while we had some setbacks selling our previous home.

5.0
Verified Homeowner
Baton Rouge, LA, on Feb 13, 2026

speed and ease of the process. great communication and willingness to give us more time to sell our home to move in when we were ready.

5.0
Verified Homeowner
Geismar, LA, on Feb 12, 2026

I like how straight forward and easy the buying process was

5.0
Verified Homeowner
Prairieville, LA, on Feb 12, 2026

I appreciate the timely response when a fix is needed.

4.4
Verified Homeowner
Thibodaux, LA, on Feb 09, 2026

The new Warranty Manager [name removed] was efficient and professional? He assigned a painter to address the exterior pine knots issues. The painter arrived promptly on February 6 and completed the maintenance issues/ Thank You

3.7
Verified Homeowner
Geismar, LA, on Feb 06, 2026

Quick action, well organized, excellent quality

4.7
Verified Homeowner
Thibodaux, LA, on Feb 03, 2026

Our driveway and curb have several cracks and is tore up. They will not come and fix it. They say it's a city problem.

2.8
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.