Homebuilder Ratings & Reviews

Level Homes Reviews

259 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Babb Residence
  • Belle Savanne
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Nov 17, 2024

Great experience. The house could have been a little cleaner upon move in, but otherwise very satisfied.

4.9
Verified Homeowner
Baton Rouge, LA, on Nov 03, 2024

It’s probably early to be critical and my problem may get corrected, but I have a huge issue with standing water in my backyard. The yard was not filled and graded properly. We got the first rain since we moved in on Friday and 20% of my yard is still underwater.

4.4
Verified Homeowner
Zachary, LA, on Nov 01, 2024

The willingness to take care of any problem or concerns that we have. Great people to work with!! Thank you!!

4.8
Verified Homeowner
Baton Rouge, LA, on Oct 27, 2024

Purchase experience good

4.5
Verified Homeowner
Geismar, LA, on Oct 13, 2024

Our paint job was brought up before closing and was not fixed. Very poor job that you can see in several spots where it’s really thin and flat. Master toilet. Master bathroom. Living room. Our master shower door won’t close most days. Our master toilet seat was broken when we moved in. Our master bath tub cold water regulator is broken. The window frame of the master bath was scratched up. Tops of Kitchen cabinet are angled differently on each side of the vent hood. Our back yard has a bad low spot that we have asked to be addressed with fill dirt as they are doing construction. Front doorway didn’t have a door stop and we have the indent in the dry wall from before the door stop was applied. Garage door opening and closing sounds like it’s waking the dead. Back porch with the hardyboard there are lots of gaps between boards that aren’t closed or sealed. Dishwasher gasket came off within 6 weeks.

2.5
Verified Homeowner
Zachary, LA, on Oct 13, 2024

All good, next door too grandkids. All three children live here!

4.5
Verified Homeowner
Baton Rouge, LA, on Oct 12, 2024

It's been an amazing experience

4.9
Verified Homeowner
Baton Rouge, LA, on Oct 12, 2024

This is our second Level Homes. We liked the first one and we’re liking this one.

4.9
Verified Homeowner
Geismar, LA, on Oct 12, 2024

I am waiting on my 30 Day repair after moving in. Please contact me.

4.5
Verified Homeowner
Darrow, LA, on Oct 06, 2024

Lobe the fact i have custom cabinets. I wish i could have changed somethings about the home.

4.9
Verified Homeowner
Prairieville, LA, on Oct 03, 2024

We have absolutely no complaints the team that we worked with was amazing [name removed], [name removed] and [name removed]. The professionalism and the over conversation was outstanding.

5.0
Verified Homeowner
Youngsvile, LA, on Oct 02, 2024

Everything is working well or has been addressed

5.0
Verified Homeowner
Geismar, LA, on Oct 01, 2024

I have a few things that need to be looked at Smoke alarm, fire place but no one will come by I have asked numerous times

4.5
Verified Homeowner
Baton Rouge, LA, on Sep 27, 2024

I moved to my home April 26, 2024. I’m happy with the customer service care that I’ve received thus far. Thanks

5.0
Verified Homeowner
Springfield, LA, on Sep 26, 2024

Easy to work with.

4.3
Verified Homeowner
Zachary, LA, on Sep 26, 2024

Have some pending issues: water not hot and left side garage does not operate properly when closing.

4.0
Verified Homeowner
Springfield, LA, on Sep 18, 2024

I like the option to submit repair requests online. However trying to get resolution has been challenging. No reply back to emails either or status of what’s going on for delays.

1.5
Verified Homeowner
Baton Rouge, LA, on Sep 17, 2024

30% of the light bulbs have burned out so far (6 months of ownership). The garage door has been fixed two times and replaced once. Many of the items used in the construction of the house are of low quality (outlet receptacles, carpet, paint, flooring, appliances). They have placed four air conditioning units just outside the master bedroom windows, which makes it very noisy at night. The air conditioning inside the house is also very loud, particularly upstairs.

4.7
Verified Homeowner
Baton Rouge, LA, on Sep 14, 2024

Very helpful

5.0
Verified Homeowner
Geismar, LA, on Sep 09, 2024

[name removed] went above and beyond to provide trademark customer service.

5.0
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.