Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

Houston

1,495 Customer Reviews
May 2021 - Nov 2022

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

Houston Escrow Office Map

 

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 30 Comments From Houston
Purchase Experience Testimonials from Real Homebuyers

Houston, TX, on Nov 21, 2022

The ladies were very nice, pleasant and professional. The process was really easy and I have purchased homes in the pass and this was exceptionally a positive, quick, easy, and painless process. Thank you ladies.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Richmond, TX, on Nov 19, 2022

It pretty good

3.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your experience.

Fresno, TX, on Nov 13, 2022

I was highly surprised at our experience at the office. Usually I give positive scores on surveys unless I believed a low score was truly deserved. Instead of a joyous occasion, our closing experience was awkward, uncomfortable, and rushed. I have never had anyone watch me fill out a survey, question why I have them the score that I chose, and then become defensive and blameshift. This was beyond unprofessional and left everyone else in the room speechless. This along with no one being at the front desk, rushing through the paperwork, saying we "needed our hand held" when we asked to wait until the current paper was signed before explaining the next paper, and overall lack of people skills are all reasons I couldn't recommend anyone to do business here.

0.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Houston, TX, on Nov 11, 2022

no more comments

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 11, 2022

Thank you!

Rosenberg, TX, on Nov 11, 2022

[name removed] and [name removed] were very helpful.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 11, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Aubrey, TX, on Nov 07, 2022

[name removed] was pleasure to work with. [name removed] was wonderful. The overall experience was great.

4.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 07, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Celina, TX, on Oct 23, 2022

It was a great experience to work with [name removed]. He is an expert and professional who takes care of all the minute details. He was very kind in explaining everything in detail and helped us in signing the documents. Thanks you all the great support.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 24, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Magnolia, TX, on Oct 21, 2022

I had bad experience for closing. Closing instruction was given 2 business days before closing. I have been asking for instruction weeks ahead so i can prepare. Closing was monday instruction was given on thursday. They were close on weekends so no one was able to answer questions until mon. I was just given wire instruction, did not explain that must be done prior to close. I had trouble withdrawing my closing cost due to the big amount needed, bank requires to do it in person but unfortunately theres no bank located anywhere within the state. No other option was provided except cashiers check which still only can be done within bank. Does not allow ACH transfer. I had no choice but to drive to the nearest bank location in another state which was 6 hrs away. Fortunately bank was able to help do the transaction through phone. Was able to close on the same day.

3.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 24, 2022

I’m very sorry to hear that you are unhappy with the service you have received. Thank you for bringing this to our attention and we will be sure to improve.

Manvel, TX, on Oct 19, 2022

She was excellent in her job, she took her time to explain all the papers signing and was patient with us she gave answer to all the questions and concerns we had

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 24, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Humble, TX, on Oct 16, 2022

I was very Happy with the closing. Short, Sweet and Pleasant. Realtor was satisfied. Closer was very Nice. I will use First American again. Finished in under an hour.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 17, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

La Porte, TX, on Oct 12, 2022

Completely delighted and had everyone greeted when walking through the doors. Available food and snacks while we waited!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 14, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Tomball, TX, on Oct 11, 2022

Excellent help

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 14, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Magnolia, TX, on Oct 11, 2022

[Translated from ES] the best thanks for everything

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 14, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Tomball, TX, on Oct 08, 2022

It’s so good, not excellent. The keys that were given to us at closing weren’t even the keys to our new home, not sure where the mixup was. We had to get the keys from the build the next day. Very annoying.

4.4
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 10, 2022

Thank you for sharing your review of your closing process. Because closings can be quite complicated, they don’t always proceed smoothly. I’m sorry to hear that your experience in your recent transaction was less than ideal. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

La Porte, TX, on Oct 04, 2022

Very courteous and efficient. they even had lunch!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 10, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Magnolia, TX, on Oct 04, 2022

[name removed] and [name removed] were a delight and made the entire experience easy and stress free. Wonderful all around

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 10, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Magnolia, TX, on Oct 03, 2022

Great people. Great experience!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 03, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Hockley, TX, on Oct 02, 2022

The signing process was quick and easy and the person assisting us was very personable and friendly. Overall a great experience.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 03, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Conroe, TX, on Sep 27, 2022

[name removed] was great! She made sure to go over every document before we signed it and made sure we knew what paper work we needed for getting things set up for our new home when we left.

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 03, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Katy, TX, on Sep 25, 2022

Everyone was great

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 26, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Katy, TX, on Sep 24, 2022

Helpful

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 26, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Pinehurst, TX, on Sep 19, 2022

A very pleasant experience!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Fresno, TX, on Sep 19, 2022

Did not like secure info emails. Login was a problem. Could have made it easy and simple

4.5
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Spring, TX, on Sep 17, 2022

[Translated from ES] Very good service

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Katy, TX, on Sep 13, 2022

Was great experience thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Katy, TX, on Sep 13, 2022

My experience on the closing day was excellent, the people who attended us at your office were very attentive and cordial, they gave us a smile and the process was very pleasant. I highly recommend you!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Rosharon, TX, on Sep 10, 2022

[name removed] on the notary were both professional and kept me updated as we waited for the wire from the lender. Will recommend them for the future!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 12, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Cleveland, TX, on Sep 10, 2022

I have not received my cash back check yet. When will I receive it?

4.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

Thank you for taking time to share your feedback. After speaking with you about this issue it looks like we were able to resolve it. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Magnolia, TX, on Sep 09, 2022

Great overall experience. Friendly and professional.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 12, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Katy, TX, on Sep 08, 2022

[name removed] was great and she made sure we had everything we needed.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 12, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.