Ratings & Reviews

First American Title - Texas

Houston

1,111 Customer Reviews
Apr 2020 - Jul 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

Houston Escrow Office Map

 

Company Profile

First American Title Insurance Company facilitates and streamlines real estate transactions by providing comprehensive title insurance protection and professional settlement services.

First American Title helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Find out more about our products and services, and how First American can help you streamline your transaction and protect your investment

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 30 Comments From Houston
Purchase Experience Testimonials from Real Homebuyers

Houston, TX, on Jul 21, 2021

I was nervous and a bit scared buying my first home. First American Title made it easy and kept me at ease moving forward with making this life changing decision. THANK YOU SO MUCH!

5.0
Verified Homeowner
Katy, TX, on Jul 20, 2021

Everyone that I met or spoke with was very nice and answered my questions. Just pleasant to knowledgeable about the process. Very empathic to my situation and very accommodating. I highly recommend them.

5.0
Verified Homeowner
Richmond, TX, on Jul 10, 2021

We had wonderful experience & we appreciate your hospitability

5.0
Verified Homeowner
Katy, TX, on Jul 09, 2021

An amazing and delighted experience

5.0
Verified Homeowner
Katy, TX, on Jul 05, 2021

I usually use frontier title for closings. They don’t ask me to fill out satisfaction surveys. They just do the work they need to do. I wish you and KB would stop incessantly asking me for feedback. It’s like dealing with a bunch of children looking for approval from their parents.

4.4
Verified Homeowner
Rosenberg, TX, on Jul 04, 2021

We were prepared to spend two hours or more. Being a first time home owner, we were a bit nervous on how would it go. Shanda made it so much easier. She was friendly yet professional, caring and the subject matter expert. We loved her. With her being assigned to us, we managed to finish the closing within an hour.

5.0
Verified Homeowner
La Porte, TX, on Jun 29, 2021

The team was very informative and helpful during the whole process.

5.0
Verified Homeowner
Richmond, TX, on Jun 15, 2021

I am delighted with the title company

4.8
Verified Homeowner
Iowa Colony, TX, on Jun 06, 2021

Necol Cook was so amazing and helpful. She explained and kept me in the loop more than my own loan officer. Necol is a 10 for me!

5.0
Verified Homeowner
Brookshire, TX, on Jun 06, 2021

[Translated from ES] The only bad thing was the process time, it took 4 hours to rest. I am satisfied with the process.

4.9
Verified Homeowner
Houston, TX, on Jun 05, 2021

Really good experience with kb n First American Bank...I would really recommend

5.0
Verified Homeowner
Houston, TX, on May 30, 2021

Pleasant experience, maybe add a little more excitement for 1st time home buyers, a photograph or backdrop or a frame to place a picture in...Something for a keepsake.

5.0
Verified Homeowner
Richmond, TX, on May 28, 2021

I’m extremely happy with the service provided! Debbie and her team were very helpful and patient, I really appreciate that! Excellent experience.

5.0
Verified Homeowner
Porter, TX, on May 25, 2021

[Translated from ES] Nacol Cook and Bianca Flores from the beginning to the end were very professional people with their work and with an extremely sweet and kind attitude towards us. Thanks! They were patient and understanding despite the fact that on the closing day due to personal situations my husband and I had to take our 2 small children who were very restless :) and they did not show in the least to feel upset by how active my friends were. children, and that filled me with happiness and gratitude. Thanks!

5.0
Verified Homeowner
Rosenberg, TX, on May 20, 2021

The staff was really friendly and they kept us well informed and entertained. There was a lot of paper work and they summarized everything verbally and allowed us time to review the documents before signing. Really quick and efficient as they were very organized.

5.0
Verified Homeowner
Richmond, TX, on May 19, 2021

We had a great experience. Our appointment started on time, it was quick, we felt safe, and really enjoyed Mrs. Hunter. Thank you!

5.0
Verified Homeowner
Katy, TX, on May 17, 2021

I am satisfied all through

5.0
Verified Homeowner
Katy, TX, on May 14, 2021

First American Title came through for me and my family. They went above and beyond to assure our needs were met. I was and am grateful for there commitment to our family and their professionalism during our closing. Thank you to all that stepped in to make our closing process possible.

5.0
Verified Homeowner
Aubrey, TX, on May 12, 2021

na

4.0
Verified Homeowner
Richmond, TX, on May 07, 2021

Nakol & Jim provided excellent customer service from beginning to end.

5.0
Verified Homeowner
Katy, TX, on May 05, 2021

Thanks for helping to make dreams come true! KEB

5.0
Verified Homeowner
Richmond, TX, on May 04, 2021

Helen was amazing; explained everything in detail, was very helpful, and made the process very smooth and easy.

5.0
Verified Homeowner
Humble, TX, on May 03, 2021

The services were seamless. All persons were efficient and professional. Notary Laticia was exceptional!

5.0
Verified Homeowner
Katy, TX, on May 03, 2021

Shari Hamm was very helpful and she help it me and explain it to me all the paper work i signed

5.0
Verified Homeowner
Katy, TX, on May 02, 2021

GREAT SERVICE!!! A++++++

5.0
Verified Homeowner
Katy, TX, on May 02, 2021

Everything was perfect. I love it

5.0
Verified Homeowner
Houston, TX, on Apr 27, 2021

I was happy with the title process with First American Title. Bianca explained everything we signed and also was able to answer questions about all concerns we had.

5.0
Verified Homeowner
Tomball, TX, on Apr 27, 2021

My husband and I showed up to the appointment 20 minutes early but were told the person that was supposed to help us close was not available which I thought was weird. I understand I was early but I did not think 20 minutes would change things that much. We were also not informed before arriving that we were already supposed to have the wire transfer scheduled. When informing the agent I needed to start the process I was told it may take hours which started the process off on a very stressful note. After finishing the process the agent that helped us sign just gave us our booklet and left the room. We were confused as to wether or not we were supposed to leave since she left us in the room by ourselves.

3.5
Verified Homeowner
Tomball, TX, on Apr 23, 2021

Everything went great and was very well explained whenever we had a question.

5.0
Verified Homeowner
Manvel, TX, on Apr 21, 2021

I was very delighted, the signing went by really fast and the was very clear and informative about every document I had to sign. We had a minor issue with funding; however, they were still able to give me my keys to my house.

5.0
Verified Homeowner