Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

Houston

1,566 Customer Reviews
Nov 2020 - May 2022

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

Houston Escrow Office Map

 

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 30 Comments From Houston
Purchase Experience Testimonials from Real Homebuyers

La Porte, TX, on May 21, 2022

Truly a fantastic experience from start to finish!

5.0
Verified Homeowner
Baytown, TX, on May 16, 2022

It’s was a pleasant experience

5.0
Verified Homeowner
Katy, TX, on May 16, 2022

[name removed] and the other staff members really made this a smooth transition. Everyone who assisted me in the closing process had excellent people skills and answered all questions I had about the process!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Houston, TX, on May 15, 2022

Great experience

5.0
Verified Homeowner
Manvel, TX, on May 13, 2022

[name removed] , was very profesional and explain everything about the process of closing , we have a fast and friendly experience

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 13, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Houston, TX, on May 12, 2022

Very professional. Everything was explained in detail. The process went smoothly.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Rosenberg, TX, on May 12, 2022

Very nice and offered great hospitality

5.0
Verified Homeowner
Tomball, TX, on May 12, 2022

overall good experience, efficient and agile professionals

4.5
Verified Homeowner
Katy, TX, on May 11, 2022

Fueron muy atentos y me informaron paso a paso todo el proceso. Ademas revisamos todos los documentos de manera muy [name removed]. Fue una [name removed] exoeriencia

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

La Porte, TX, on May 11, 2022

Other than the closing office running 30 minutes behind schedule it was a good expereince.

4.4
Verified Homeowner

Customer Care Team

First American Title - Texas

May 13, 2022

Thank you for bringing this to our attention. We hope to have the opportunity to serve you again in the future.

Tomball, TX, on May 10, 2022

[name removed] was so kind and helpful. It was a great experience. It will be great if you can offer snacks, it was a long time waiting and in the end, we all were starving

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for your feedback! We hope to have the opportunity to serve you again in the future.

Lowa Colony, TX, on May 10, 2022

Save the survey for after signing, customers are excited to close not to survey

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for taking the time to share your feedback! We appreciate you for bringing this to our attention and we will be sure to improve.

Houston, TX, on May 05, 2022

My closing lady was fantastic, she answered whatever questions and we kept it simple. She did an excellent job

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Hockley, TX, on May 05, 2022

My closing went very smoothly - I was very pleased with First American Title. Thank you!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Fresno, TX, on May 05, 2022

[name removed] was great!

5.0
Verified Homeowner
Magnolia, TX, on May 05, 2022

They were on top of the whole closing/funding process following up to ensure funds were received in a timely manner!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Manvel, TX, on May 05, 2022

Closer was excellent.

5.0
Verified Homeowner
Tomball, TX, on Apr 30, 2022

great job, very professional

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Houston, TX, on Apr 30, 2022

[Translated from ES] Very good experience and good service I would recommend them to any friend.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Houston, TX, on Apr 30, 2022

Send out confirmation email and informed buyer of cashier check needed prior to 30 minutes before appt.

4.5
Verified Homeowner
Richmond, TX, on Apr 30, 2022

I am very happy with my settlement experience. Absolutely no complaint

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Spring, TX, on Apr 30, 2022

I would recommend getting the big "Congratulations! You're A New Home Owner" key for people to take pictures with and tag your company on social media.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for taking the time to share your feedback! Thank you for bringing this to our attention and we will be sure to improve!

Houston, TX, on Apr 30, 2022

[name removed] gave A+ service

5.0
Verified Homeowner
Houston, TX, on Apr 30, 2022

Good people. Very organized and made it much easier than I have thought.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Fort Worth, TX, on Apr 30, 2022

Overall very happy. The only thing that they were not able to help with was paying off the debts my lender wanted me to pay off at closing which caused my closing to be pushed 3 days.

4.8
Verified Homeowner
Humble, TX, on Apr 29, 2022

truly appreciated the experience!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

La Porte, TX, on Apr 25, 2022

Ensure people know where they’ll need to travel to for closing. Ask if they’d prefer someone to come out to them. Didn’t know it was an option until we tried to reschedule. The paperwork took a very long time.

4.1
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Brookshire, TX, on Apr 24, 2022

Good

5.0
Verified Homeowner
Tomball, TX, on Apr 24, 2022

Very satisfied

5.0
Verified Homeowner
Katy, TX, on Apr 19, 2022

Na

5.0
Verified Homeowner