Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

San Antonio

231 Customer Reviews
May 2021 - Nov 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

San Antonio Escrow Office Map

 

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 30 Comments From San Antonio
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Nov 14, 2022

The documents were all set and ready and signing process was very easy and quick

4.5
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Boerne, TX, on Sep 07, 2022

I was very satisfied. Thank you!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Boerne, TX, on Sep 02, 2022

[name removed] was amazing! [name removed] made the process a nightmare, but as soon as it was in her hands she took care of us and made the whole process much smoother. Thanks [name removed]!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

San Antonio, TX, on Aug 23, 2022

I had a great experience with First American Title and will tell my friends. May I ask how I can get a hold of the electronic closing documents?

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience. I believe your concern was addressed but if you would like to discuss this further, please reach out to us at fahomebuilder@firstam.com and we would be happy to assist you.

Castroville, TX, on Aug 16, 2022

What a great experience

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

New Braunfels, TX, on Aug 06, 2022

Great customer service!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 17, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

San Antonio, TX, on Jul 24, 2022

Very welcoming. Thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 27, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

San Antonio, TX, on Jul 19, 2022

I was not communicated with during the whole process of my house being built. When I closed, it was with someone else not the person I thought I was closing with. The office closed early due to Fourth of July and I did not get my wire transfer until Tuesday of next week. I really needed the money and was told I would get it that afternoon.

1.7
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 27, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Live Oak, TX, on Jul 04, 2022

It was wonderful

5.0
Verified Homeowner
San Antonio, TX, on Jul 03, 2022

Great team. Very professional

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jul 11, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

New Braunfels, TX, on Jun 12, 2022

Everything was reviewed and explained to me in a timely manner and I was extremely satisfied with the entire closing process. I would without a doubt use First American Title again!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future!

New Braunfels, TX, on Jun 02, 2022

[name removed] did an excellent job. She has a really great attitude. I wish I dealt with more professional people like her.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 03, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

San Antonio, TX, on Apr 20, 2022

Thank you all for everything..

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

New Braunfels, TX, on Apr 14, 2022

Fast and friendly!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 18, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

San Antonio, TX, on Apr 04, 2022

I never received copies of my documents or refund check

2.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 12, 2022

Thank you for your survey response! We’re so happy we were able to discuss your response over the phone and address your concern. We appreciate your time and hope to have the opportunity to serve you again in the future.

Castroville, TX, on Mar 28, 2022

Very nice staff made me feel very comfortable.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 31, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

San Antonio, TX, on Mar 28, 2022

Enjoyed the celebration walk

4.8
Verified Homeowner
Live Oak, TX, on Mar 18, 2022

[Translated from ES] Everything was very clear and they explained each step very well.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 18, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Castroville, TX, on Mar 04, 2022

We had a great experience with First American Title. [name removed] made the closing efficient and positive. Her vast experience, especially her realty background was very helpful in explaining the documents and process. Overall, we were very satisfied. Thanks!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 11, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

San Antonio, TX, on Feb 15, 2022

Very good

5.0
Verified Homeowner
San Antonio, TX, on Feb 11, 2022

The entire operation was somewhat seamless. Very professional and timely.

5.0
Verified Homeowner
San Antonio, TX, on Feb 04, 2022

Our settlement experience was very positive.

5.0
Verified Homeowner
Converse, TX, on Feb 03, 2022

Throughout our entire home buying process my husband and I both agreed the experience with First American Title was the best! Thank you!

5.0
Verified Homeowner
San Antonio, TX, on Jan 28, 2022

[name removed] was excellent! She informed us on every step of the closing process, i.e., time, location, and required documents needed for closing. It was a seamless transaction. Thank you. Very Respectfully, [name removed]

5.0
Verified Homeowner
New Braunfels, TX, on Jan 13, 2022

Everything went good was a great experience.

5.0
Verified Homeowner
San Antonio, TX, on Jan 06, 2022

Excellent Service

5.0
Verified Homeowner
New Braunfels, TX, on Jan 02, 2022

Everyone was kind, ready to help.

5.0
Verified Homeowner
Live Oak, TX, on Jan 02, 2022

Need less paperwork lol

5.0
Verified Homeowner
San Antonio, TX, on Dec 28, 2021

My experience was both professional and very efficient. Every document was explained which made me very comfortable during the closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

San Antonio, TX, on Nov 24, 2021

This is my third home purchased and by far, First American Title is the best.

5.0
Verified Homeowner