Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

San Antonio

258 Customer Reviews
Nov 2020 - May 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

San Antonio Escrow Office Map

 

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 30 Comments From San Antonio
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Apr 20, 2022

Thank you all for everything..

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 26, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

New Braunfels, TX, on Apr 14, 2022

Fast and friendly!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 18, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

San Antonio, TX, on Apr 04, 2022

I never received copies of my documents or refund check

2.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Apr 12, 2022

Thank you for your survey response! We’re so happy we were able to discuss your response over the phone and address your concern. We appreciate your time and hope to have the opportunity to serve you again in the future.

Castroville, TX, on Mar 28, 2022

Very nice staff made me feel very comfortable.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 31, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

San Antonio, TX, on Mar 28, 2022

Enjoyed the celebration walk

4.8
Verified Homeowner
Live Oak, TX, on Mar 18, 2022

[Translated from ES] Everything was very clear and they explained each step very well.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 18, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Castroville, TX, on Mar 04, 2022

We had a great experience with First American Title. [name removed] made the closing efficient and positive. Her vast experience, especially her realty background was very helpful in explaining the documents and process. Overall, we were very satisfied. Thanks!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 11, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

San Antonio, TX, on Feb 15, 2022

Very good

5.0
Verified Homeowner
San Antonio, TX, on Feb 11, 2022

The entire operation was somewhat seamless. Very professional and timely.

5.0
Verified Homeowner
San Antonio, TX, on Feb 04, 2022

Our settlement experience was very positive.

5.0
Verified Homeowner
Converse, TX, on Feb 03, 2022

Throughout our entire home buying process my husband and I both agreed the experience with First American Title was the best! Thank you!

5.0
Verified Homeowner
San Antonio, TX, on Jan 28, 2022

[name removed] was excellent! She informed us on every step of the closing process, i.e., time, location, and required documents needed for closing. It was a seamless transaction. Thank you. Very Respectfully, [name removed]

5.0
Verified Homeowner
New Braunfels, TX, on Jan 13, 2022

Everything went good was a great experience.

5.0
Verified Homeowner
San Antonio, TX, on Jan 06, 2022

Excellent Service

5.0
Verified Homeowner
New Braunfels, TX, on Jan 02, 2022

Everyone was kind, ready to help.

5.0
Verified Homeowner
Live Oak, TX, on Jan 02, 2022

Need less paperwork lol

5.0
Verified Homeowner
San Antonio, TX, on Dec 28, 2021

My experience was both professional and very efficient. Every document was explained which made me very comfortable during the closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

San Antonio, TX, on Nov 24, 2021

This is my third home purchased and by far, First American Title is the best.

5.0
Verified Homeowner
Live Oak, TX, on Nov 23, 2021

Keep up the excellent work! Snapdocs is a nice touch too. I was able to view appointment details all in one place.

5.0
Verified Homeowner
Live Oak, TX, on Nov 23, 2021

Being a realtor it was great experience having a smooth closing buying his own home.

5.0
Verified Homeowner
San Antonio, TX, on Nov 09, 2021

Thank you for the great experience. Service was efficient and easy

5.0
Verified Homeowner
Castroville, TX, on Oct 19, 2021

Very professional organization and staff. [name removed] was very knowledgeable and professional in all aspects of the process. Hands down a very easy process for first time home buyers.

5.0
Verified Homeowner
San Antonio, TX, on Oct 08, 2021

Smooth

5.0
Verified Homeowner
Schertz, TX, on Oct 07, 2021

would not follow instructions and would not return emails, did not feel like a neutral third party. The builder could call and she would answer questions immediately but when we called no return call or would not return emails.

2.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 07, 2021

I'm so sorry to hear about the experience you had. Thank you for bringing this to our attention and we will be sure to improve.

San Antonio, TX, on Sep 27, 2021

Overall a great experience and [name removed] was very knowledgeable and kept me informed with all the information he knew as soon as he had it.

5.0
Verified Homeowner
NEW BRAUNFELS, TX, on Sep 27, 2021

Our closing person was not familiar with closing on a new home or closing in Texas. Many documents were unfamiliar to her.

3.8
Verified Homeowner
San Antonio, TX, on Sep 25, 2021

I had an excellent experience with the staff. They were very professional and were able to answer all my questions. The office was very clean. The process was very easy and fast!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 29, 2021

Thanks so much for the positive feedback! We appreciate you taking the time to share about your experience.

Bulverde, TX, on Sep 22, 2021

Closing agent was professional and thorough. She made closing quick and pleasant.

5.0
Verified Homeowner
New Braunfels, TX, on Sep 20, 2021

There are unknown pieces of information at this time. I don’t know if my personal information is secure until it’s not. Additionally, I had to drive nearly an hour for closing signatures. Lastly, I still have yet to receive my key to the neighborhood amenities. The HOA was waiting on closing documents from First American before they would send the keys. I honestly don’t know what makes First American better than any other Title company.

4.8
Verified Homeowner
San Antonio, TX, on Aug 21, 2021

It was a pleasant and easy experience closing with your company. Thank you for the positive experience.

5.0
Verified Homeowner