Ratings & Reviews

Pacific Sunbelt Mortgage

Scottsdale

151 Customer Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.9
Customers' overall satisfaction
4.9
Rating of customers' willingness to recommend this lender

PERFORMANCE RATINGS

Willingness To Recommend

4.9

Communication

4.9

Expectations Management

4.9

Trustworthiness

4.9

Branch Office Profile

14635 N. Kierland | Suite 110

Scottsdale, AZ 85254


Call Us: (408) 330-1616


Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Experience Testimonials from Real Customers

Phoenix, AZ, on Jul 15, 2021

Ryan Walter is always there for you to answer any questions. Always answers his phone. If he doesn't calls you back right away to explain everything. I think I loaded him with so many questions and he never was bothered. That is why I went with Pacific Sunbelt Mortgage.

5.0
Verified Homeowner
Mesa, AZ, on Jul 09, 2021

I would absolutely recommend PSM. Ryan was there throughout the entire process. Especially, by this being our first home purchase he answered all questions and explained everything to us even if it sounded crazy.

5.0
Verified Homeowner
Phoenix, AZ, on Jul 08, 2021

The Team at Pacific Sunbelt Mortgage really care and will go above and beyond. Ryan Walter was truly an amazing guide for me. I was moving from NYC and purchasing my first home here in Arizona so I had many questions and he answered them all and always explained everything so well. He had patience in all he did and on a Saturday when we wanted to put an offer on my now home :) he was there crunching numbers for me to help me see clearly which would be the best offer to go with. Once the offer was accepted Jana Smith was also on it with getting all final documents together and also very thorough in all she did. Ryan and Jana made me feel safe and confident in this home purchase. I thank them with all my heart and feel blessed to be in my new home :)

5.0
Verified Homeowner
San Tan Valley, AZ, on Jul 05, 2021

Ryan was really responsive to our questions, and did a really good job in getting a good rate for us. I also enjoyed Jana and her great communication skills. It was a very organized & easy experience for us.

5.0
Verified Homeowner
Tempe, AZ, on Jul 03, 2021

Very helpful

4.8
Verified Homeowner
Mesa, AZ, on Jun 07, 2021

I've referred you all already. I'd tell them that you all gave me a chance when others wouldn't !

5.0
Verified Homeowner
San Tan Valley, AZ, on Jun 06, 2021

Ryan our rep was there for me 24x7. Helped me understand rate and points to get the perfect loan. Helped me understand my credit to get a better rate as well. Very happy with Ryan and team!

5.0
Verified Homeowner
Phoenix, AZ, on Jun 01, 2021

When we had chosen our home we worked with multiple lenders, the "approved" list from the builder and others we had received referrals from. We chose Ryan because of his incredible responsiveness and total transparency.

4.9
Verified Homeowner
Mesa, AZ, on May 12, 2021

These guys and gals were just awesome. Night and day experience versus other lenders. A must!

5.0
Verified Homeowner
Surprise, AZ, on May 05, 2021

Our experience was ok. At times we had to reach out for updates and did not get a timely response back. Other times we got an actual call back. It was inconsistent. On the day we were to close we got an unexpected call that we owed an extra $700 because someone made an error.

2.8
Verified Homeowner

Customer Care Team

Pacific Sunbelt Mortgage

Jun 03, 2021

We appreciate your comments and will share your experience with our team for training purposes.

Phoenix, AZ, on May 04, 2021

Very Transparent and Very open, And the Process, The Process was made Very Easy and Answered All.my questions

5.0
Verified Homeowner
Phoenix, AZ, on Apr 30, 2021

There process of procuring the home loan was seamless thanks to the Pacific Sunbelt Mortgage Team. I also appreciated the ongoing emails and updates.

4.9
Verified Homeowner
Surprise, AZ, on Apr 29, 2021

As first time home buyers, we felt overwhelmed trying to figure out the process of financing a new home. My loan officer returned every phone call and text within the same hour. He never left me hanging, and explained everything in great detail. He never made me feel pressured or like I had to meet a deadline without fully understanding everything. He gave me tine to consider all of my options and kept me abreast of new interest rates, etc. - so that I could make informed decisions. Great experience!

5.0
Verified Homeowner
Mesa, AZ, on Apr 23, 2021

Ryan and Jana were excellent to work with! They were on top of their game and made it easy to close our loan quickly!

5.0
Verified Homeowner
Phoenix, AZ, on Apr 06, 2021

They helped me from start to finish and made my first time buying a home easy

5.0
Verified Homeowner
San Tan Valley, AZ, on Apr 01, 2021

You should use Ryan Walter at Sunbelt Mortgage for your purchase. He is fast, accurate, and has great communication. Any time you need an answer he will pick up your call. If he doesn't answer then he will call you right back. I was never in the dark and knew where I stood the entire time. We closed on time and received a congratulatory phone call from Ryan when the loan closed. I have already told my realtor to start referring Ryan to her other clients.

5.0
Verified Homeowner
Phoenix, AZ, on Mar 23, 2021

Working with Pacific Sunbelt was great. They helped explain things and looked out for my best interests. Buying a house is stressful but would have been much more difficult with a less helpful lender.

5.0
Verified Homeowner
Phoenix, AZ, on Mar 22, 2021

Returns your phone calls Answer all questions Makes spread sheets to help you understand it better Doesn’t get frustrated when you don’t get it but explains it differently

4.7
Verified Homeowner
Mesa, AZ, on Mar 17, 2021

No bs. I'm in car sales and I don't bs and I care. You guys cared and even called after and were excited. As they should be, we literally have a 1 of a kind home. Thanks again The Schlittenharts

4.5
Verified Homeowner
Phoenix, AZ, on Feb 13, 2021

Ryan is very easy to work with. Takes the time to explain your options and helps you decide the loan that works best for your situation. Very easy transaction.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Experience Testimonials from Real Customers

Phoenix, AZ, on Jul 15, 2021

Ryan Walter is always there for you to answer any questions. Always answers his phone. If he doesn't calls you back right away to explain everything. I think I loaded him with so many questions and he never was bothered. That is why I went with Pacific Sunbelt Mortgage.

5.0
Verified Homeowner
Mesa, AZ, on Jul 09, 2021

I would absolutely recommend PSM. Ryan was there throughout the entire process. Especially, by this being our first home purchase he answered all questions and explained everything to us even if it sounded crazy.

5.0
Verified Homeowner
Phoenix, AZ, on Jul 08, 2021

The Team at Pacific Sunbelt Mortgage really care and will go above and beyond. Ryan Walter was truly an amazing guide for me. I was moving from NYC and purchasing my first home here in Arizona so I had many questions and he answered them all and always explained everything so well. He had patience in all he did and on a Saturday when we wanted to put an offer on my now home :) he was there crunching numbers for me to help me see clearly which would be the best offer to go with. Once the offer was accepted Jana Smith was also on it with getting all final documents together and also very thorough in all she did. Ryan and Jana made me feel safe and confident in this home purchase. I thank them with all my heart and feel blessed to be in my new home :)

5.0
Verified Homeowner
San Tan Valley, AZ, on Jul 05, 2021

Ryan was really responsive to our questions, and did a really good job in getting a good rate for us. I also enjoyed Jana and her great communication skills. It was a very organized & easy experience for us.

5.0
Verified Homeowner
Tempe, AZ, on Jul 03, 2021

Very helpful

4.8
Verified Homeowner
Mesa, AZ, on Jun 07, 2021

I've referred you all already. I'd tell them that you all gave me a chance when others wouldn't !

5.0
Verified Homeowner
San Tan Valley, AZ, on Jun 06, 2021

Ryan our rep was there for me 24x7. Helped me understand rate and points to get the perfect loan. Helped me understand my credit to get a better rate as well. Very happy with Ryan and team!

5.0
Verified Homeowner
Phoenix, AZ, on Jun 01, 2021

When we had chosen our home we worked with multiple lenders, the "approved" list from the builder and others we had received referrals from. We chose Ryan because of his incredible responsiveness and total transparency.

4.9
Verified Homeowner
Mesa, AZ, on May 12, 2021

These guys and gals were just awesome. Night and day experience versus other lenders. A must!

5.0
Verified Homeowner
Surprise, AZ, on May 05, 2021

Our experience was ok. At times we had to reach out for updates and did not get a timely response back. Other times we got an actual call back. It was inconsistent. On the day we were to close we got an unexpected call that we owed an extra $700 because someone made an error.

2.8
Verified Homeowner
Phoenix, AZ, on May 04, 2021

Very Transparent and Very open, And the Process, The Process was made Very Easy and Answered All.my questions

5.0
Verified Homeowner
Phoenix, AZ, on Apr 30, 2021

There process of procuring the home loan was seamless thanks to the Pacific Sunbelt Mortgage Team. I also appreciated the ongoing emails and updates.

4.9
Verified Homeowner
Surprise, AZ, on Apr 29, 2021

As first time home buyers, we felt overwhelmed trying to figure out the process of financing a new home. My loan officer returned every phone call and text within the same hour. He never left me hanging, and explained everything in great detail. He never made me feel pressured or like I had to meet a deadline without fully understanding everything. He gave me tine to consider all of my options and kept me abreast of new interest rates, etc. - so that I could make informed decisions. Great experience!

5.0
Verified Homeowner
Mesa, AZ, on Apr 23, 2021

Ryan and Jana were excellent to work with! They were on top of their game and made it easy to close our loan quickly!

5.0
Verified Homeowner
Phoenix, AZ, on Apr 06, 2021

They helped me from start to finish and made my first time buying a home easy

5.0
Verified Homeowner
San Tan Valley, AZ, on Apr 01, 2021

You should use Ryan Walter at Sunbelt Mortgage for your purchase. He is fast, accurate, and has great communication. Any time you need an answer he will pick up your call. If he doesn't answer then he will call you right back. I was never in the dark and knew where I stood the entire time. We closed on time and received a congratulatory phone call from Ryan when the loan closed. I have already told my realtor to start referring Ryan to her other clients.

5.0
Verified Homeowner
Phoenix, AZ, on Mar 23, 2021

Working with Pacific Sunbelt was great. They helped explain things and looked out for my best interests. Buying a house is stressful but would have been much more difficult with a less helpful lender.

5.0
Verified Homeowner
Phoenix, AZ, on Mar 22, 2021

Returns your phone calls Answer all questions Makes spread sheets to help you understand it better Doesn’t get frustrated when you don’t get it but explains it differently

4.7
Verified Homeowner
Mesa, AZ, on Mar 17, 2021

No bs. I'm in car sales and I don't bs and I care. You guys cared and even called after and were excited. As they should be, we literally have a 1 of a kind home. Thanks again The Schlittenharts

4.5
Verified Homeowner
Phoenix, AZ, on Feb 13, 2021

Ryan is very easy to work with. Takes the time to explain your options and helps you decide the loan that works best for your situation. Very easy transaction.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet