Overall Satisfaction
Community Profile
A gated enclave of 61 finely-detailed homes adjacent to the Golf Club of Estrella maximizes privacy and provides beautiful mountain & golf views in Estrella Mountain Ranch. This carefully crafted neighborhood of low maintenance homes offers fabulous new designs with generous standard features & optional disappearing walls of glass for indoor/outdoor living.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Goodyear, on Aug 12, 2021
Quality builder. Friendly, helpful staff that made us feel like family.
Goodyear, AZ, on Feb 06, 2022
Rushed closing! House was not finished or cleaned.
Goodyear, on Jul 02, 2021
everything is simple and easy to get done, communication is very good, and always a strong service oriented approach.
Goodyear, AZ, on Feb 03, 2022
Appreciated [name removed] keeping us updated on the construction.
Goodyear, on Apr 27, 2022
Overall things have been good! We have only been in the house for 4 months as it is our winter home
Goodyear, on Jun 20, 2021
We are happy with everything with the exception to the garage - Garage entrance too low for a standard truck.
Goodyear, on May 28, 2021
Overall the experience has been great. [name removed] has been very responsive and has been a pleasure to work with throughout the experience.
Goodyear, on Jan 06, 2022
The weekend we closed there it rained hard and there was a bad leak causing significant damage. I was satisfied with the service to fix the problem. Although another leak has appeared since so I am obviously concerned that the problem still exists.
Goodyear, AZ, on Jan 09, 2022
Lack of option choices, delays in close of escrow, construction errors and collateral damage by subs. What we liked tremendously was the people employed by [name removed] that were extremely knowledgeable, professional, and helpful through this whole buying process. We would specifically like to point out [name removed] and [name removed] who are amazing at what they do!!
Goodyear, AZ, on Dec 12, 2021
[name removed] was absolutely awesome to work with! Very detail oriented and always willing to help! Finished our house ahead of time! [name removed] did a nice job on the final walk through and was detailed! Overall we are very satisfied! We’ve been in the house 3 weeks and enjoying it everyday!
Goodyear, on Dec 13, 2021
Disappointed we had a water leak right after closing but happy that it was taken care of right away
Goodyear, on Apr 18, 2021
Quality product & an amazing team to work with. What more could you ask for?
Goodyear, AZ, on Apr 23, 2021
I couldn't have asked for a better on site realtor than [name removed], I'm happy I had her through my home buying experience. [name removed] M and [name removed] and their team at HFG made this the smoothest process for me. I would definitely recommend everyone that I have worked with toward the purchase of my [name removed] Home. The only thing I was disappointed in was the length of time it took to build from start to finish.
Goodyear, on Jan 30, 2021
Excellent craftsmanship and great customer service post-closing.
Goodyear, on Aug 12, 2021
So far all is great. The few glitches we have had have been addressed immediately with professionalism and incredible courtesy.
Goodyear, on Jan 23, 2021
Excellent staff who were accessible and handled any questions/concerns in a timely fashion.
Goodyear, AZ, on Apr 09, 2021
My wife and I have no complaints what’s so ever. The Communication between the realtor to staff the general contractor and the whole chain of command from beginning to end has been fantastic!!
Goodyear, on Jun 08, 2021
one item is still open after 4 months and there seems to be no follow up
Goodyear, on Nov 20, 2020
everyone that I worked with was so nice and helpful
Goodyear, AZ, on Jan 27, 2021
It all moved very smoothly from beginning to end. [name removed] and [name removed] were great and continue to be super helpful as we aren't there full time. [name removed] has been great too. He's super responsive and helpful. We've had very few move in issues. We are super pleased.
Goodyear, AZ, on Aug 31, 2020
very easy process, all work completed before an accelerated move in date, and everyone involved were gracious and helpful with everything we needed.
Goodyear, on Dec 29, 2020
Site rep does not fix anything, just says "that's the way it is". Then we hire handymen to come fix, or we fix ourselves.
Goodyear, AZ, on Aug 12, 2020
Pretty much everything went well with the exception of the Builders preferred lender and preferred landscape company. We were dis-satisfied with the preferred lender due a lack of communication (did not respond to our questions) and lack of a competitive interest rate. We switched to another lender that was very pro-active. The preferred landscape company was VERY expensive as compared to other landscapers in the Goodyear area.
Goodyear, on Dec 09, 2020
During the first 3 months we owned the home, there were only 2-3 minor repairs needed. These were dealt in quick fashion. In the 2 months since then, we have noticed several (what appear to be minor) concerns that will need to be dealt as part of our 5 month inspection.
Goodyear, AZ, on Aug 06, 2020
We were not given an option to select the tile in the master bath shower. We are going to replace it in the future.
Goodyear, on Oct 15, 2020
Everyone has been extremely accommodating with any questions I have had since taking possession of my home.
Goodyear, AZ, on Jul 11, 2020
The electrical work was the only thing we weren’t overly impressed with. Almost every screw in the outlet box was stripped when I went to add smart switches.
Goodyear, on Oct 12, 2020
We realize there is currently a pandemic going on. We are hopeful this is taken into consideration should we have any issues that are reasonable that should be addressed that may fall outside of the normal warranty period.
Goodyear, AZ, on Jun 10, 2020
First of all, [name removed] in your model home sales is a ray of sunshine. She does so much more than just help you buy a home...from introducing you to neighbors to giving you local information and just making you feel good about your purchase! The final walk thru was clear & concise and [name removed] is always in the area and responsive to concerns or questions. You have an amazing team of people who take pride in their product and their roles in making it a great experience from start to finish.
Goodyear, on Oct 02, 2020
[name removed] has taken care of any issues we had.
Goodyear, AZ, on Apr 14, 2020
The communication process was timely and very efficient. [name removed] kept to all of its stated timelines and kept us informed throughout the process.
Goodyear, AZ, on Jan 20, 2020
How the building prosses was pretty much kept on schedule and I was always kept informed. Plus the most important aspect of the project was the quality of the home when it was delivered to me. There were no major problems or defects and the few dings such as drywall nicks were taken care of immediately by [name removed] or [name removed].
Goodyear, AZ, on Jan 02, 2020
[name removed] our sales rep was very helpful and kept us up to date
Goodyear, on Aug 02, 2020
Even the smallest items are taken care of by wonderful staff
Goodyear, AZ, on Dec 10, 2019
It was obvious that [name removed] cared about all our needs, and built us a house beyond our expectations. They wanted to make sure we would be happy. Any questions were answered promptly, [name removed] made us feel welcome any time we went into the sales office. [name removed] explained each phase of our build, [name removed] helped us make our selections and made suggestions that would help us with our bottom line. Since we were not on site, while our home was being built, [name removed] and [name removed] sent pictures and updates, allowing us to feel a part of the build.. [name removed], in the office, made sure we received copies of the paper trail and documents. Working with [name removed] was like working with a family...(a family you enjoy being with). [name removed] thought of everything. We have the privacy, the quality, location we wanted and the best built home we’ve ever experienced. Upon moving in we spent a lot of time with [name removed], showing us all the features, and a book that was very informative and, no doubt, will come in handy. We appreciated being walked through every room and the time and thoughtfulness of this procedure. Never before has a builder bothered with this type of follow through. Once we moved in [name removed] and [name removed] would check to see how everything was going. We had a walk through after the first month and the few minor “issues” we needed address were scheduled within a window of time that worked well for us. Another follow up call after the “issues” were fixed. We are loving our new home and expect to live here happily ever after...Thank you, [name removed]!
Goodyear, on Apr 23, 2020
Let's Start with [name removed]!!! She's the Best to be representing [name removed] Homes, Her great positive inspirational spirit is contagious!! She was so instrumental in helping us .....we totally appreciate all her assistance while purchasing our home/ & making decisions for upgrades/ color choices/ lot choices .....She's the Best!! :-)
Goodyear, AZ, on Dec 07, 2019
Attention to detail and easy access to Customer service
Goodyear, AZ, on Dec 05, 2019
The customer service aspect was and continues to be, world class. [name removed] and [name removed] have been nothing short of spectacular. The term customer service is thrown around allot these days, yet most people in business fall short. [name removed] and [name removed] totally get it. Bravo!!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Goodyear, AZ, on Feb 06, 2022
Rushed closing! House was not finished or cleaned.
Goodyear, AZ, on Feb 03, 2022
Appreciated [name removed] keeping us updated on the construction.
Goodyear, AZ, on Jan 09, 2022
Lack of option choices, delays in close of escrow, construction errors and collateral damage by subs. What we liked tremendously was the people employed by [name removed] that were extremely knowledgeable, professional, and helpful through this whole buying process. We would specifically like to point out [name removed] and [name removed] who are amazing at what they do!!
Goodyear, AZ, on Dec 12, 2021
[name removed] was absolutely awesome to work with! Very detail oriented and always willing to help! Finished our house ahead of time! [name removed] did a nice job on the final walk through and was detailed! Overall we are very satisfied! We’ve been in the house 3 weeks and enjoying it everyday!
Goodyear, AZ, on Apr 23, 2021
I couldn't have asked for a better on site realtor than [name removed], I'm happy I had her through my home buying experience. [name removed] M and [name removed] and their team at HFG made this the smoothest process for me. I would definitely recommend everyone that I have worked with toward the purchase of my [name removed] Home. The only thing I was disappointed in was the length of time it took to build from start to finish.
Goodyear, AZ, on Apr 09, 2021
My wife and I have no complaints what’s so ever. The Communication between the realtor to staff the general contractor and the whole chain of command from beginning to end has been fantastic!!
Goodyear, AZ, on Jan 27, 2021
It all moved very smoothly from beginning to end. [name removed] and [name removed] were great and continue to be super helpful as we aren't there full time. [name removed] has been great too. He's super responsive and helpful. We've had very few move in issues. We are super pleased.
Goodyear, AZ, on Aug 31, 2020
very easy process, all work completed before an accelerated move in date, and everyone involved were gracious and helpful with everything we needed.
Goodyear, AZ, on Aug 12, 2020
Pretty much everything went well with the exception of the Builders preferred lender and preferred landscape company. We were dis-satisfied with the preferred lender due a lack of communication (did not respond to our questions) and lack of a competitive interest rate. We switched to another lender that was very pro-active. The preferred landscape company was VERY expensive as compared to other landscapers in the Goodyear area.
Goodyear, AZ, on Aug 06, 2020
We were not given an option to select the tile in the master bath shower. We are going to replace it in the future.
Goodyear, AZ, on Jul 11, 2020
The electrical work was the only thing we weren’t overly impressed with. Almost every screw in the outlet box was stripped when I went to add smart switches.
Goodyear, AZ, on Jun 10, 2020
First of all, [name removed] in your model home sales is a ray of sunshine. She does so much more than just help you buy a home...from introducing you to neighbors to giving you local information and just making you feel good about your purchase! The final walk thru was clear & concise and [name removed] is always in the area and responsive to concerns or questions. You have an amazing team of people who take pride in their product and their roles in making it a great experience from start to finish.
Goodyear, AZ, on Apr 14, 2020
The communication process was timely and very efficient. [name removed] kept to all of its stated timelines and kept us informed throughout the process.
Goodyear, AZ, on Jan 20, 2020
How the building prosses was pretty much kept on schedule and I was always kept informed. Plus the most important aspect of the project was the quality of the home when it was delivered to me. There were no major problems or defects and the few dings such as drywall nicks were taken care of immediately by [name removed] or [name removed].
Goodyear, AZ, on Jan 02, 2020
[name removed] our sales rep was very helpful and kept us up to date
Goodyear, AZ, on Dec 10, 2019
It was obvious that [name removed] cared about all our needs, and built us a house beyond our expectations. They wanted to make sure we would be happy. Any questions were answered promptly, [name removed] made us feel welcome any time we went into the sales office. [name removed] explained each phase of our build, [name removed] helped us make our selections and made suggestions that would help us with our bottom line. Since we were not on site, while our home was being built, [name removed] and [name removed] sent pictures and updates, allowing us to feel a part of the build.. [name removed], in the office, made sure we received copies of the paper trail and documents. Working with [name removed] was like working with a family...(a family you enjoy being with). [name removed] thought of everything. We have the privacy, the quality, location we wanted and the best built home we’ve ever experienced. Upon moving in we spent a lot of time with [name removed], showing us all the features, and a book that was very informative and, no doubt, will come in handy. We appreciated being walked through every room and the time and thoughtfulness of this procedure. Never before has a builder bothered with this type of follow through. Once we moved in [name removed] and [name removed] would check to see how everything was going. We had a walk through after the first month and the few minor “issues” we needed address were scheduled within a window of time that worked well for us. Another follow up call after the “issues” were fixed. We are loving our new home and expect to live here happily ever after...Thank you, [name removed]!
Goodyear, AZ, on Dec 07, 2019
Attention to detail and easy access to Customer service
Goodyear, AZ, on Dec 05, 2019
The customer service aspect was and continues to be, world class. [name removed] and [name removed] have been nothing short of spectacular. The term customer service is thrown around allot these days, yet most people in business fall short. [name removed] and [name removed] totally get it. Bravo!!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Goodyear, on Apr 27, 2022
Overall things have been good! We have only been in the house for 4 months as it is our winter home
Goodyear, on Jan 06, 2022
The weekend we closed there it rained hard and there was a bad leak causing significant damage. I was satisfied with the service to fix the problem. Although another leak has appeared since so I am obviously concerned that the problem still exists.
Goodyear, on Dec 13, 2021
Disappointed we had a water leak right after closing but happy that it was taken care of right away
Goodyear, on Aug 12, 2021
So far all is great. The few glitches we have had have been addressed immediately with professionalism and incredible courtesy.
Goodyear, on Jun 08, 2021
one item is still open after 4 months and there seems to be no follow up
Goodyear, on Dec 29, 2020
Site rep does not fix anything, just says "that's the way it is". Then we hire handymen to come fix, or we fix ourselves.
Goodyear, on Dec 09, 2020
During the first 3 months we owned the home, there were only 2-3 minor repairs needed. These were dealt in quick fashion. In the 2 months since then, we have noticed several (what appear to be minor) concerns that will need to be dealt as part of our 5 month inspection.
Goodyear, on Oct 15, 2020
Everyone has been extremely accommodating with any questions I have had since taking possession of my home.
Goodyear, on Oct 12, 2020
We realize there is currently a pandemic going on. We are hopeful this is taken into consideration should we have any issues that are reasonable that should be addressed that may fall outside of the normal warranty period.
Goodyear, on Oct 02, 2020
[name removed] has taken care of any issues we had.
Goodyear, on Aug 02, 2020
Even the smallest items are taken care of by wonderful staff
Goodyear, on Apr 23, 2020
Let's Start with [name removed]!!! She's the Best to be representing [name removed] Homes, Her great positive inspirational spirit is contagious!! She was so instrumental in helping us .....we totally appreciate all her assistance while purchasing our home/ & making decisions for upgrades/ color choices/ lot choices .....She's the Best!! :-)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Goodyear, on Aug 12, 2021
Quality builder. Friendly, helpful staff that made us feel like family.
Goodyear, on Jul 02, 2021
everything is simple and easy to get done, communication is very good, and always a strong service oriented approach.
Goodyear, on Jun 20, 2021
We are happy with everything with the exception to the garage - Garage entrance too low for a standard truck.
Goodyear, on May 28, 2021
Overall the experience has been great. [name removed] has been very responsive and has been a pleasure to work with throughout the experience.
Goodyear, on Apr 18, 2021
Quality product & an amazing team to work with. What more could you ask for?
Goodyear, on Jan 30, 2021
Excellent craftsmanship and great customer service post-closing.
Goodyear, on Jan 23, 2021
Excellent staff who were accessible and handled any questions/concerns in a timely fashion.
Goodyear, on Nov 20, 2020
everyone that I worked with was so nice and helpful