Top Homebuilder Ratings & Reviews

The Jones Company

Baird Farm

87 Homeowner Reviews Completed Mar 2020 - Jul 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.5

Lender Experience

4.7

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.1

Installation & Workmanship

4.4

Community Profile



With two of The Jones Company’s most popular and loved collections of homes in one beautiful location so close to Providence …Baird Farms is sure to exceed all your family’s expectations.  A wide variety of flexible, beautiful, and spacious floor plans are available featuring gourmet kitchens, luxurious bathrooms, and room layouts that are both functional and fabulous.   This fantastic new home neighborhood is just seconds to Providence, with all of the convenience and amenities that living in Mount Juliet provides.  Discover your new home at Baird Farms today!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Mar 29, 2021

With the latest rain there is water coming in around garage doors. Exposed wood is getting wet and drywall has mold. Garage doors mounts vibrate when doors in use. Wood looks warped and cracking.

3.4
Verified Homeowner
Mt. Juliet, on Jun 28, 2021

Very poor, customer service from Warranty Department is nonexistent. Warranty issues are extremely frustrating. Build experience was very good. Experience following build is very, very poor.

0.5
Verified Homeowner
Mt. Juliet, TN, on Jul 11, 2021

Did not follow through with promises.

3.4
Verified Homeowner
Mt. Juliet, on Jun 25, 2021

So far quick response time on most items.

4.3
Verified Homeowner
Mt. Juliet, TN, on Jun 26, 2021

Sales representative was great and was helpful majority of the times. Project Manager could have done better job. Lack of communication, didn’t clean the house during closing, and I still have pending items from my Exceptions at closing.

3.6
Verified Homeowner
Mt. Juliet, on Jun 01, 2021

The warranty service is nice, and they have fixed all the issues reported in the timely manner.

5.0
Verified Homeowner
Mt. Juliet, TN, on Jun 19, 2021

I was lied to by sales when picking out lots. I was told that all the lots available were the same size, however, there were at least three lots available besides the one we ended up getting that were bigger. We were not provided with any dimensions or the lot survey plans/maps before picking because I or my family even knew these types of things existed. I asked the size of the lots before picking but was only told that they were all the same size. At that point we just randomly picked. We did not feel were were given all the necessary information about the available lots in order to make an informed choice.

2.4
Verified Homeowner
Mt. Juliet, on May 13, 2021

The warranty fixes for the 90 day list is way behind and communication has not been very good. The other vendors though have been called and are responding to fix requests.

3.0
Verified Homeowner
Mt. Juliet, TN, on Jun 17, 2021

Everyone is genuinely concerned about your entire building experience. I loved going to the design store and choosing colors/options. The general contractors ([name removed] and [name removed]) are wonderfully knowledgeable and friendly.

4.9
Verified Homeowner
Mt. Juliet, on Apr 20, 2021

I think the warrantee has been fine so far. The only thing we really are experiencing as far as an issue, is the yard I do not believe the yard was developed correctly. Especially when I look at new construction and how nice their yard looks vs ours.

4.7
Verified Homeowner
Mt. Juliet, TN, on Jun 08, 2021

We are 2 months in, and i stil have a few things that were not finished correctly at closing that have yet to be finished.

5.0
Verified Homeowner
Mt. Juliet, on Apr 08, 2021

We have plans to wait and complete all of our home warranty items at the 1 year period. However, any request we have had up until now has been met by the builder and contractors and most have gone above and beyond to help.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

May 04, 2021

Thank you for the 5-star review! We are so glad you are happy with your new home! Please let us know how we can help when your 11 month review comes around. Thank you for trusting us to build your new home!

Mt. Juliet, TN, on Jun 05, 2021

I liked the process but did not like that we were rushed into making the selections. The design studio was not helpful at all and the available selections were not online so we could not research the different selections.During the construction process, we were not norified of the status, my outsourced pre drywall inspection had recommendations which were not completed, and countertops and floors were not covered well diring patching and painting.We have paint drops everywhere, and the floors were not presentable at all, but that was the best they could do. The contractor had an answer for any complaint we had, and mainly just thats the way it is.

3.5
Verified Homeowner
Mt. Juliet, on Mar 31, 2021

[name removed] is great, he did a great job setting expectations.

5.0
Verified Homeowner
Mt. Juliet, TN, on Jun 04, 2021

jones's employee so friendly and cooperative i was liked the weekly update and helpful even to give my the right choices to build my own home i am really appreciate all the workers who built my home and Ms. [name removed] and Ms. [name removed].

5.0
Verified Homeowner
Mt. Juliet, on Mar 30, 2021

Overall, [name removed] has been great on warranty items, but some of the subcontractors have been difficult to contact and/or haven't even gotten in the loop on some warranty items requiring attention. On the plus side, [name removed] has been a great guy to work with on minor fixes, is always cordial, and follows through.

4.4
Verified Homeowner
Mt. Juliet, TN, on May 28, 2021

Lack of communication and follow through. Sales office was great both [name removed] and [name removed]

3.4
Verified Homeowner
Mt. Juliet, on Dec 08, 2020

we had a couple of minor issues but they were all addressed during the 90 day warranty follow up so we are very happy.

4.7
Verified Homeowner
Mt. Juliet, TN, on Apr 24, 2021

The purchasing experience was great! The building experience was good but could be better! [name removed] company need to have quality assurance and quality checks done before move-in because I have identified quite a few tasks that have to be completed which should have been picked up during a quality review, some of which are still not rectified.

4.3
Verified Homeowner
Mt. Juliet, on Sep 26, 2020

All is well

4.1
Verified Homeowner

Customer Care Team

The Jones Company

Oct 23, 2020

Wonderful news! Thank you for your review! We hope you enjoy your home for many years to come!

Mt. Juliet, TN, on Mar 19, 2021

[name removed] experience was good

4.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Jul 11, 2021

Did not follow through with promises.

3.4
Verified Homeowner
Mt. Juliet, TN, on Jun 26, 2021

Sales representative was great and was helpful majority of the times. Project Manager could have done better job. Lack of communication, didn’t clean the house during closing, and I still have pending items from my Exceptions at closing.

3.6
Verified Homeowner
Mt. Juliet, TN, on Jun 19, 2021

I was lied to by sales when picking out lots. I was told that all the lots available were the same size, however, there were at least three lots available besides the one we ended up getting that were bigger. We were not provided with any dimensions or the lot survey plans/maps before picking because I or my family even knew these types of things existed. I asked the size of the lots before picking but was only told that they were all the same size. At that point we just randomly picked. We did not feel were were given all the necessary information about the available lots in order to make an informed choice.

2.4
Verified Homeowner
Mt. Juliet, TN, on Jun 17, 2021

Everyone is genuinely concerned about your entire building experience. I loved going to the design store and choosing colors/options. The general contractors ([name removed] and [name removed]) are wonderfully knowledgeable and friendly.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jun 08, 2021

We are 2 months in, and i stil have a few things that were not finished correctly at closing that have yet to be finished.

5.0
Verified Homeowner
Mt. Juliet, TN, on Jun 05, 2021

I liked the process but did not like that we were rushed into making the selections. The design studio was not helpful at all and the available selections were not online so we could not research the different selections.During the construction process, we were not norified of the status, my outsourced pre drywall inspection had recommendations which were not completed, and countertops and floors were not covered well diring patching and painting.We have paint drops everywhere, and the floors were not presentable at all, but that was the best they could do. The contractor had an answer for any complaint we had, and mainly just thats the way it is.

3.5
Verified Homeowner
Mt. Juliet, TN, on Jun 04, 2021

jones's employee so friendly and cooperative i was liked the weekly update and helpful even to give my the right choices to build my own home i am really appreciate all the workers who built my home and Ms. [name removed] and Ms. [name removed].

5.0
Verified Homeowner
Mt. Juliet, TN, on May 28, 2021

Lack of communication and follow through. Sales office was great both [name removed] and [name removed]

3.4
Verified Homeowner
Mt. Juliet, TN, on Apr 24, 2021

The purchasing experience was great! The building experience was good but could be better! [name removed] company need to have quality assurance and quality checks done before move-in because I have identified quite a few tasks that have to be completed which should have been picked up during a quality review, some of which are still not rectified.

4.3
Verified Homeowner
Mt. Juliet, TN, on Mar 19, 2021

[name removed] experience was good

4.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Jun 28, 2021

Very poor, customer service from Warranty Department is nonexistent. Warranty issues are extremely frustrating. Build experience was very good. Experience following build is very, very poor.

0.5
Verified Homeowner
Mt. Juliet, on Jun 25, 2021

So far quick response time on most items.

4.3
Verified Homeowner
Mt. Juliet, on Jun 01, 2021

The warranty service is nice, and they have fixed all the issues reported in the timely manner.

5.0
Verified Homeowner
Mt. Juliet, on May 13, 2021

The warranty fixes for the 90 day list is way behind and communication has not been very good. The other vendors though have been called and are responding to fix requests.

3.0
Verified Homeowner
Mt. Juliet, on Apr 20, 2021

I think the warrantee has been fine so far. The only thing we really are experiencing as far as an issue, is the yard I do not believe the yard was developed correctly. Especially when I look at new construction and how nice their yard looks vs ours.

4.7
Verified Homeowner
Mt. Juliet, on Apr 08, 2021

We have plans to wait and complete all of our home warranty items at the 1 year period. However, any request we have had up until now has been met by the builder and contractors and most have gone above and beyond to help.

5.0
Verified Homeowner
Mt. Juliet, on Mar 31, 2021

[name removed] is great, he did a great job setting expectations.

5.0
Verified Homeowner
Mt. Juliet, on Mar 30, 2021

Overall, [name removed] has been great on warranty items, but some of the subcontractors have been difficult to contact and/or haven't even gotten in the loop on some warranty items requiring attention. On the plus side, [name removed] has been a great guy to work with on minor fixes, is always cordial, and follows through.

4.4
Verified Homeowner
Mt. Juliet, on Dec 08, 2020

we had a couple of minor issues but they were all addressed during the 90 day warranty follow up so we are very happy.

4.7
Verified Homeowner
Mt. Juliet, on Sep 26, 2020

All is well

4.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Mar 29, 2021

With the latest rain there is water coming in around garage doors. Exposed wood is getting wet and drywall has mold. Garage doors mounts vibrate when doors in use. Wood looks warped and cracking.

3.4
Verified Homeowner