Overall Satisfaction
PERFORMANCE RATINGS
Community Profile
With two of The Jones Company’s most popular and loved collections of homes in one beautiful location so close to Providence …Baird Farms is sure to exceed all your family’s expectations. A wide variety of flexible, beautiful, and spacious floor plans are available featuring gourmet kitchens, luxurious bathrooms, and room layouts that are both functional and fabulous. This fantastic new home neighborhood is just seconds to Providence, with all of the convenience and amenities that living in Mount Juliet provides. Discover your new home at Baird Farms today!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mt. Juliet, TN, on Jan 22, 2021
Honestly everything was spot on GREAT communication
Customer Care Team
The Jones Company
Feb 02, 2021
Wonderful! We are so glad that you are happy in your new home! Welcome to the Jones family! Best wishes for many years of happiness there!
Mt. Juliet, on Sep 26, 2020
All is well
Customer Care Team
The Jones Company
Oct 23, 2020
Wonderful news! Thank you for your review! We hope you enjoy your home for many years to come!
Mt. Juliet, TN, on Jan 13, 2021
Dislikes: 1. We were not made aware of the strict 60 minute time limit for the design appointment. This forced us to be rushed with our decisions as many of the options available, and their costs, were not disclosed to us prior to the meeting. Also, we had planned to make our upper cabinets a different color than the lower cabinets which was not something we were permitted to do (even though an island with a different cabinet and/or countertop color was something that could be done.) This forced us to re-think the entire design of the house with only 1/2 the design appointment time remaining. 2. We are displeased with the quality of some of the work. For instance, the paint job is subpar, one of the air vents does not blow any air/heat, the back yard is wavy (poor grading), some of the wood used on the patio is split or damaged, the office light switch is located behind the door, all of the light switches are slightly crooked or bowing away from the wall (likely due to the fact that the wrong switches were installed initially.) 3. On our initial walk-thru, many of the items were missing or wrong (such as the wrong vanity/sink was installed in the powder room and the utility sink wasn't installed) and there were many items that needed to be fixed. Does someone not do a walk-thru before the buyer walks thru to ensure it is complete before the buyer sees it? I was very disappointed in the amount of mistakes and oversights especially coupled with the fact that "the house sat empty with no work being done" for a month due to a flooring issue (which we were told was caused by [name removed].) Likes: 1. The ladies in the sales office were fantastic (especially [name removed].) We had only wonderful experiences with them and their processes. 2. All in all, we love the home and despite some small issues, we are happy with it.
Customer Care Team
The Jones Company
Feb 02, 2021
Thank you for your 4.3 star review...and your constructive feedback! It will be noted! Overall, we are so happy that you love your new home...and hope you enjoy it for many years to come! Welcome to the Jones family.
Mt. Juliet, on Aug 07, 2020
my 90 warranty is still not taken care.
Customer Care Team
The Jones Company
Aug 12, 2020
If your warranty items have been submitted to our team, we will be sure that they are addressed. Thank you for your feedback!
Customer Care Team
The Jones Company
May 04, 2021
Thank you for the 5-star review! We are so glad you are happy with your new home! Please let us know how we can help when your 11 month review comes around. Thank you for trusting us to build your new home!