Top Homebuilder Ratings & Reviews

The Jones Company

Baird Farm

129 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.4

Lender Experience

4.6

Construction Experience

4.1

Customer Care Experience

4.4

Home Readiness

3.9

Installation & Workmanship

4.2

Community Profile



With two of The Jones Company’s most popular and loved collections of homes in one beautiful location so close to Providence …Baird Farms is sure to exceed all your family’s expectations.  A wide variety of flexible, beautiful, and spacious floor plans are available featuring gourmet kitchens, luxurious bathrooms, and room layouts that are both functional and fabulous.   This fantastic new home neighborhood is just seconds to Providence, with all of the convenience and amenities that living in Mount Juliet provides.  Discover your new home at Baird Farms today!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Dec 21, 2021

[name removed] and [name removed] were extremely helpful!

5.0
Verified Homeowner
Mt. Juliet, on Jan 07, 2022

[name removed] very responsive. I'm still waiting for my garage door windows to be installed, six months after closing. called and reported it multiple times, all I've got is promises. Cabinet doors thet need to be replaced and transition strips sticking out as trip hazzards still not fixed.

2.5
Verified Homeowner
Mt. Juliet, on Jan 10, 2022

It is almost a year and I am still waiting for simple repairs to be completed. I am tired of chasing them.

2.8
Verified Homeowner
Mt. Juliet, on Oct 25, 2021

The workload on the single worker ([name removed]) is unrealistic and a complete dismissal of our concerns and the commitment [name removed] has to backing their homes. I am offended by the lack of support for the warranty work.

3.1
Verified Homeowner
Mt. Juliet, TN, on Dec 18, 2021

i like everything about jones. Quality home.

5.0
Verified Homeowner
Mt. Juliet, on Dec 29, 2021

With price of the house better quality items should be available and used than some of them are not the quality used.

4.7
Verified Homeowner
Mt. Juliet, on Oct 25, 2021

like

4.6
Verified Homeowner
Mt. Juliet, TN, on Dec 17, 2021

Overall, the structure is great and sturdy. However, the workers rushed on the finished looks. The vaulted ceiling dry wall wasn’t even. Contacted builder manager several times but haven’t gotten any answers. The upgraded marbles at fire place and upgraded granite in kitchen were cracked prior to closing and they were listed in the forms to be fixed but still no updates on replacement. Builder manager ignored our texts and when finally responded, he was very short and no details when things are going to get addressed. Cracked window, notified since the beginning of building process, was not added to list to be ordered. So now we had to go through guarantee for a new window. Your company needs better communications to address buyers needs and fix your mistakes

3.7
Verified Homeowner
Mt. Juliet, on Dec 21, 2021

For 90 days warranty No one shown up. Coming to front yard maple tree was dead and dried even before move to new home. They didn’t complete exception list items.

0.9
Verified Homeowner
Mt. Juliet, on Sep 22, 2021

The collaborative planning sessions. And the walk throughs.

4.2
Verified Homeowner
Mt. Juliet, on Nov 20, 2021

Slow process. Don’t pager to how they should be. Poor quality.

1.7
Verified Homeowner
Mt. Juliet, TN, on Nov 24, 2021

Quality is bad, had multiple issues. Response after closure is terrible

1.8
Verified Homeowner
Mt. Juliet, on Sep 21, 2021

I like that expectations were set well and the timelines and price points were as promised in the beginning.

3.9
Verified Homeowner
Mt. Juliet, on Nov 10, 2021

Disliked that you have to keep bugging the warranty team to get any response. or any issues fixed. Dislike that wood filler was used fixed damages on my floors instead of professional Mohawk Floor Repair kit. Also have not received word back from warranty on when this issue will be resolved.

1.7
Verified Homeowner
Mt. Juliet, TN, on Nov 20, 2021

I had requested few things and that was not done and same thing was done to other home owners

4.0
Verified Homeowner
Mt. Juliet, on Sep 12, 2021

Don’t have any complaints w the construction.

4.4
Verified Homeowner
Mt. Juliet, TN, on Oct 22, 2021

We really liked the constant communication in the form of weekly updates. It helped us understand where we were at and what was upcoming.

4.8
Verified Homeowner
Mt. Juliet, on Oct 30, 2021

They are horrible! Still waiting on things to be done. The guy they sent out does not take care of anything major. I am truly upset and disgusted. Clearly they don’t take responsibility for their job!

2.0
Verified Homeowner
Mt. Juliet, on Aug 19, 2021

I liked the overall build process with our project manager and the sales team at [name removed] [name removed]. I have disliked the follow up on some warranty repairs and other concerns regarding my lot.

3.2
Verified Homeowner
Mt. Juliet, TN, on Sep 04, 2021

We had an extremely positive experience with the office and design teams. Unfortunately, we had multiple issues with our superintendent intentionally misleading us during the final phase of construction. Notably: • During the final punch walk of our house with our Superintendent, we noticed the final grading directed water towards the house near the third car garage in the backyard. Our superintendent told us there was a drain tile located in this corner of the backyard which was inadvertently covered during final grade and that this would be uncovered. During the following week, we followed up with the punch foreman, who informed us there was no drain tile and no plan to remediate the grading. I then emailed [name removed] with our concerns (this can be provided) and included the relevant building code. During the closing walk with our superintendent, I was then, in a demeaning and condescending tone, lectured by our superintendent, in front of the trim carpenter, my realtor and my wife on my lack of understanding of building code and hydrology. As a Construction Project Manager with a minor in Hydrology, I was appalled by the lack of professionalism, especially when closing on a >$500,000 house. It should also be noted, the final grading adjacent to the house is not a hydrology issue, but a residential building code issue. • The Superintendent also misled us about routine issues during the home building process. For example, the framer did not frame the upstairs bathroom doors and left the opening as a pass thru. We brought this up during finishes as a courtesy, he then told my wife the door was not on the plans. It was installed, after I pulled up the plans and showed him the door per plans.

3.9
Verified Homeowner
Mt. Juliet, on Oct 16, 2021

My issues with the water drainage are still not resolved. Love [name removed] and [name removed] but not the communication from [name removed] Company

1.8
Verified Homeowner
Mt. Juliet, on Aug 11, 2021

There are a lot of detail issues with the finishes in my home. For example my arches are not even, most of my baseboards are dinged or aren't flush. In addition the 90 day warranty work was done poorly and looks worse than before the work was done.

2.5
Verified Homeowner
Mt. Juliet, TN, on Sep 04, 2021

Very reliable sales staff and builder was very helpful and dependable, Covid is the only complaint we have not able to get items on time.

5.0
Verified Homeowner
Mt. Juliet, on Oct 01, 2021

Had reported items noted day after walk through not addressed. Crack in Granite on master ..already inspected by Granite comp but no FU Half dead plants not replaced in front New item. Crack in concrete near garage on side Once we closed no FU..

2.5
Verified Homeowner
Mt. Juliet, on Mar 29, 2021

With the latest rain there is water coming in around garage doors. Exposed wood is getting wet and drywall has mold. Garage doors mounts vibrate when doors in use. Wood looks warped and cracking.

3.4
Verified Homeowner
Mt. Juliet, TN, on Aug 27, 2021

We were told there would be communication throughout the process(didn’t happen). Our builder pat did a sub-par job of communicating & following through on various items. We did not find put until 1 wk., before close that a couple of items were ‘discontinued’ which resulted in a race to pull everything together. [name removed] was very communicative and really tried to complete bungled process. Our neighbors lot was dirt & our hm., was in frame status. They & another neighbor moved in before us ([name removed] NOT their builder. [name removed] did ultimately agree with me that his effort was a major fail! I chose The [name removed] Company, after a great deal of research. I was under the impression that the brand stood for quality and we would engage with trained professionals through out the process. Home started in 10.2020 closed 7.23.21 ([name removed] indicated rhat his process is a little different than other builders). We believe he was in over his head.

3.9
Verified Homeowner
Mt. Juliet, on Sep 17, 2021

The house build quality is good so far. But jones is very bad at responding/treating their customers. Even if we take time in walking into the office and asking any question we get very limited information, which is very frustrating as that will affect us to plan anything ahead of time and keep waiting for them. I am talking about the drainage issue which was caused by [name removed] but we are the ones paying price for that.

1.0
Verified Homeowner
Mt. Juliet, on Jun 28, 2021

Very poor, customer service from Warranty Department is nonexistent. Warranty issues are extremely frustrating. Build experience was very good. Experience following build is very, very poor.

0.5
Verified Homeowner
Mt. Juliet, TN, on Aug 26, 2021

We liked the weekly updates throughout the building process. The front desk ladies, [name removed] and [name removed] were nice and helpful. [name removed] who worked with us initially was also nice and helpful. There were some options we missed because they were not pointed out to us as options. Some things we asked for, like a storage in the attic, and were told was not available as an option. We were frustrated by the unwillingness to customize places like the master bathroom and things like that. Toilet seat bowls are short(low) and non-elongated, which is the preferred standard, especially for $600,000 house. We offered to purchase them at our own cost for installation and were rejected. The final completion and handover was not without issues either. There were carpet ends that were not completed. Light fixtures hanging and floor transitions sticking out, causing trip hazards that have not been fixed to date even though we were promised they would be fixed within a week. We still have Light fixtures hanging, and the carpet was fixed just about a week ago, about six weeks after closing. The hardwood floors were not cleaned as promised it would by the time we came back from closing.

4.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Dec 21, 2021

[name removed] and [name removed] were extremely helpful!

5.0
Verified Homeowner
Mt. Juliet, TN, on Dec 18, 2021

i like everything about jones. Quality home.

5.0
Verified Homeowner
Mt. Juliet, TN, on Dec 17, 2021

Overall, the structure is great and sturdy. However, the workers rushed on the finished looks. The vaulted ceiling dry wall wasn’t even. Contacted builder manager several times but haven’t gotten any answers. The upgraded marbles at fire place and upgraded granite in kitchen were cracked prior to closing and they were listed in the forms to be fixed but still no updates on replacement. Builder manager ignored our texts and when finally responded, he was very short and no details when things are going to get addressed. Cracked window, notified since the beginning of building process, was not added to list to be ordered. So now we had to go through guarantee for a new window. Your company needs better communications to address buyers needs and fix your mistakes

3.7
Verified Homeowner
Mt. Juliet, TN, on Nov 24, 2021

Quality is bad, had multiple issues. Response after closure is terrible

1.8
Verified Homeowner
Mt. Juliet, TN, on Nov 20, 2021

I had requested few things and that was not done and same thing was done to other home owners

4.0
Verified Homeowner
Mt. Juliet, TN, on Oct 22, 2021

We really liked the constant communication in the form of weekly updates. It helped us understand where we were at and what was upcoming.

4.8
Verified Homeowner
Mt. Juliet, TN, on Sep 04, 2021

We had an extremely positive experience with the office and design teams. Unfortunately, we had multiple issues with our superintendent intentionally misleading us during the final phase of construction. Notably: • During the final punch walk of our house with our Superintendent, we noticed the final grading directed water towards the house near the third car garage in the backyard. Our superintendent told us there was a drain tile located in this corner of the backyard which was inadvertently covered during final grade and that this would be uncovered. During the following week, we followed up with the punch foreman, who informed us there was no drain tile and no plan to remediate the grading. I then emailed [name removed] with our concerns (this can be provided) and included the relevant building code. During the closing walk with our superintendent, I was then, in a demeaning and condescending tone, lectured by our superintendent, in front of the trim carpenter, my realtor and my wife on my lack of understanding of building code and hydrology. As a Construction Project Manager with a minor in Hydrology, I was appalled by the lack of professionalism, especially when closing on a >$500,000 house. It should also be noted, the final grading adjacent to the house is not a hydrology issue, but a residential building code issue. • The Superintendent also misled us about routine issues during the home building process. For example, the framer did not frame the upstairs bathroom doors and left the opening as a pass thru. We brought this up during finishes as a courtesy, he then told my wife the door was not on the plans. It was installed, after I pulled up the plans and showed him the door per plans.

3.9
Verified Homeowner
Mt. Juliet, TN, on Sep 04, 2021

Very reliable sales staff and builder was very helpful and dependable, Covid is the only complaint we have not able to get items on time.

5.0
Verified Homeowner
Mt. Juliet, TN, on Aug 27, 2021

We were told there would be communication throughout the process(didn’t happen). Our builder pat did a sub-par job of communicating & following through on various items. We did not find put until 1 wk., before close that a couple of items were ‘discontinued’ which resulted in a race to pull everything together. [name removed] was very communicative and really tried to complete bungled process. Our neighbors lot was dirt & our hm., was in frame status. They & another neighbor moved in before us ([name removed] NOT their builder. [name removed] did ultimately agree with me that his effort was a major fail! I chose The [name removed] Company, after a great deal of research. I was under the impression that the brand stood for quality and we would engage with trained professionals through out the process. Home started in 10.2020 closed 7.23.21 ([name removed] indicated rhat his process is a little different than other builders). We believe he was in over his head.

3.9
Verified Homeowner
Mt. Juliet, TN, on Aug 26, 2021

We liked the weekly updates throughout the building process. The front desk ladies, [name removed] and [name removed] were nice and helpful. [name removed] who worked with us initially was also nice and helpful. There were some options we missed because they were not pointed out to us as options. Some things we asked for, like a storage in the attic, and were told was not available as an option. We were frustrated by the unwillingness to customize places like the master bathroom and things like that. Toilet seat bowls are short(low) and non-elongated, which is the preferred standard, especially for $600,000 house. We offered to purchase them at our own cost for installation and were rejected. The final completion and handover was not without issues either. There were carpet ends that were not completed. Light fixtures hanging and floor transitions sticking out, causing trip hazards that have not been fixed to date even though we were promised they would be fixed within a week. We still have Light fixtures hanging, and the carpet was fixed just about a week ago, about six weeks after closing. The hardwood floors were not cleaned as promised it would by the time we came back from closing.

4.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Jan 07, 2022

[name removed] very responsive. I'm still waiting for my garage door windows to be installed, six months after closing. called and reported it multiple times, all I've got is promises. Cabinet doors thet need to be replaced and transition strips sticking out as trip hazzards still not fixed.

2.5
Verified Homeowner
Mt. Juliet, on Dec 29, 2021

With price of the house better quality items should be available and used than some of them are not the quality used.

4.7
Verified Homeowner
Mt. Juliet, on Dec 21, 2021

For 90 days warranty No one shown up. Coming to front yard maple tree was dead and dried even before move to new home. They didn’t complete exception list items.

0.9
Verified Homeowner
Mt. Juliet, on Nov 20, 2021

Slow process. Don’t pager to how they should be. Poor quality.

1.7
Verified Homeowner
Mt. Juliet, on Nov 10, 2021

Disliked that you have to keep bugging the warranty team to get any response. or any issues fixed. Dislike that wood filler was used fixed damages on my floors instead of professional Mohawk Floor Repair kit. Also have not received word back from warranty on when this issue will be resolved.

1.7
Verified Homeowner
Mt. Juliet, on Oct 30, 2021

They are horrible! Still waiting on things to be done. The guy they sent out does not take care of anything major. I am truly upset and disgusted. Clearly they don’t take responsibility for their job!

2.0
Verified Homeowner
Mt. Juliet, on Oct 16, 2021

My issues with the water drainage are still not resolved. Love [name removed] and [name removed] but not the communication from [name removed] Company

1.8
Verified Homeowner
Mt. Juliet, on Oct 01, 2021

Had reported items noted day after walk through not addressed. Crack in Granite on master ..already inspected by Granite comp but no FU Half dead plants not replaced in front New item. Crack in concrete near garage on side Once we closed no FU..

2.5
Verified Homeowner
Mt. Juliet, on Sep 17, 2021

The house build quality is good so far. But jones is very bad at responding/treating their customers. Even if we take time in walking into the office and asking any question we get very limited information, which is very frustrating as that will affect us to plan anything ahead of time and keep waiting for them. I am talking about the drainage issue which was caused by [name removed] but we are the ones paying price for that.

1.0
Verified Homeowner
Mt. Juliet, on Jun 28, 2021

Very poor, customer service from Warranty Department is nonexistent. Warranty issues are extremely frustrating. Build experience was very good. Experience following build is very, very poor.

0.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Jan 10, 2022

It is almost a year and I am still waiting for simple repairs to be completed. I am tired of chasing them.

2.8
Verified Homeowner
Mt. Juliet, on Oct 25, 2021

The workload on the single worker ([name removed]) is unrealistic and a complete dismissal of our concerns and the commitment [name removed] has to backing their homes. I am offended by the lack of support for the warranty work.

3.1
Verified Homeowner
Mt. Juliet, on Oct 25, 2021

like

4.6
Verified Homeowner
Mt. Juliet, on Sep 22, 2021

The collaborative planning sessions. And the walk throughs.

4.2
Verified Homeowner
Mt. Juliet, on Sep 21, 2021

I like that expectations were set well and the timelines and price points were as promised in the beginning.

3.9
Verified Homeowner
Mt. Juliet, on Sep 12, 2021

Don’t have any complaints w the construction.

4.4
Verified Homeowner
Mt. Juliet, on Aug 19, 2021

I liked the overall build process with our project manager and the sales team at [name removed] [name removed]. I have disliked the follow up on some warranty repairs and other concerns regarding my lot.

3.2
Verified Homeowner
Mt. Juliet, on Aug 11, 2021

There are a lot of detail issues with the finishes in my home. For example my arches are not even, most of my baseboards are dinged or aren't flush. In addition the 90 day warranty work was done poorly and looks worse than before the work was done.

2.5
Verified Homeowner
Mt. Juliet, on Mar 29, 2021

With the latest rain there is water coming in around garage doors. Exposed wood is getting wet and drywall has mold. Garage doors mounts vibrate when doors in use. Wood looks warped and cracking.

3.4
Verified Homeowner