Top Homebuilder Ratings & Reviews

The Jones Company

Brooksbank Estates

10 Homeowner Reviews Completed Mar 2020 - Sep 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.1

Home Personalization Experience

4.1

Lender Experience

5.0

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.3

Installation & Workmanship

4.4

Community Profile

The Jones Company logo
Building homes since 1927 The Jones Company story began in 1927 with the founder of The Jones Company, John E. Jones. In 1961 John’s son, Bob, purchased The Jones Company from his father. Bob Jones and his partner, Howard Chilcutt, led The Jones Company to much success, growing the company and building homes for over 15,000 families.

In 2003 Centex purchased The Jones Company’s St. Louis division from Bob and Howard. Then, in 2005 Howard founded Consort Homes in St. Louis. Ken Stricker, who was former President of The Jones Company in St. Louis, now serves as President of Consort Homes in St. Louis, and The Jones Company of Tennessee in Nashville, today. Today, The Jones Company of Tennessee is still owned by the Chilcutt and Jones families.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Nolensville, TN, on Sep 08, 2020

We did have delays but were due to COVID work shortages with the city inspectors, and also several months of constant rain, preventing foundation completion. Things like this are unavoidable.

4.8
Verified Homeowner

Customer Care Team

The Jones Company

Sep 08, 2020

Thank you so much for your patience and understanding. We hope you enjoy your new home for many years to come! Welcome to the Jones family.

Nolensville, on Sep 01, 2020

Love the people. Things take longer than desired.

4.6
Verified Homeowner

Customer Care Team

The Jones Company

Sep 08, 2020

Thank you for the kind words...and we understand that some of the "normal" delays that are inevitable have been much worse this year...for that we are sorry. Thank you for your patience! Congratulations on your new home!

Nolensville, TN, on Aug 19, 2020

The process started out with much anticipation and excitement which continued through the design process. I was very specific about the appliances I wanted from the very beginning....it was actually a question I asked the first time we visited the model before ever making a final decision on the [name removed] neighborhood. I specifically asked [name removed] if it is an option to have the GE Cafe appliances and was told an unwavering yes. Fast forward to the design center, meeting with [name removed] many times and asking when she needs the model numbers for the appliances or how the process worked exactly and the answer was the same every single time, "Oh that will be later, there is are many things to do before appliances". Well, we receive this itemized list, and in this list are appliances from the builder so I unknowingly reach out and the answer is "you have used all of your requests, sorry". SORRY????? I have planned for almost 2 years the kitchen of my dreams and did not bring this up last minute, it was brought up so many times and [name removed]'s response is Sorry? [name removed] was also "SORRY" when we met with [name removed] in December and she had forgotten we asked for a wood-burning fireplace. This was clearly not communicated to [name removed] and was not reflected in the blueprints. This caused permits to have to be redone as the foundation had to be redone for the wood-burning fireplace, the delay was significant given it was December, the town only comes out here and there etc. The attention to detail was so sloppy and the most disappointing part of the fireplace issue was not the 3 week delay [name removed] said this would cause but rather after 2 weeks [name removed] reached out to my husband via text and asked: "just how important is this fireplace to you because it will be your responsibility to pay for the new permits and YOU will cause the delay in the build". Unbelievable really! The number of issues that were really avoidable and caused undue stress seemed to stem from [name removed]'s lack of focus, attention to detail, or something. I do not pretend to know how to do her job but we were blown away at how incompetent she seemed and how many mistakes were 100% her fault. I have given a few examples but the list goes on, it finally became laughable that the expectation from a [name removed] Company sales manager was extremely low. The fact that she never apologized, NEVER once and I had to reach out to [name removed] or [name removed] for responses to issue after issue. The first walkthrough we learned [name removed] would be out of town starting that afternoon and while we understand everyone needs a vacation, maybe even 2 with the year 2020 beating everyone down but many issues that were discussed have yet to be taken care of. We are still without a piece of a cabinet over the range that covers the ugly silver vent to the ceiling. We were told like a month before closing that the piece was the wrong size but not to worry by closing it will be right....we closed on June 26th and here we are on August 18th. I asked repeatedly for the mirrors, towel bars, toilet paper holders and towel rings NOT to be put on the walls in any of the powder/bathrooms as we wanted very different colors and designs than were offered in design. All but the mirrors were installed and on the final walkthrough before closing, I asked they be removed, patched, sanded, and painted. Upon returning to the house after close they had not been removed and so when [name removed] stopped by I asked and his response was "[name removed] said [name removed] did not write that down so it all stays, take it up with her because I am upset with her already". Unprofessional and unacceptable, as we had to remove them all and take care of the patching and sanding. The master bath was designed with a vision and included the tower yet 2 days before closing we were told they did not make the tower in the cabinets we chose so we will just credit back to you. Ok great but do you not realize it is more than just money? Clearly they did not care because again no one acknowledged the issue with now not having the cabinet/drawer stack tower. Last but certainly not least is the tile work in this house. The tile work in this house is embarrassing and I cannot believe homes at this level would have ever allowed work so subpar to not only be completed but signed off on. And YES, it is that bad. I have seen tile work better in homes that cost 1/4 of this home that have subway tiles at least laid straight, grout consistent, and did not have tiny pieces of tile fit into spaces like a 3-year-old might do. The tile work is absolutely egregious and I am still in disbelief any builder would allow a new homeowner to even see this and go with it. We addressed this at the 1st walkthrough on June 22 and guess what, it is August 18th and I am embarrassed to have friends come over and see my new beautiful kitchen that has the sloppiest backsplash one has ever seen. Still waiting.........

3.5
Verified Homeowner

Customer Care Team

The Jones Company

Sep 08, 2020

We are aware of all your concerns and hope to come to a resolution soon. We appreciate your patience and understanding while we all deal with some delays during the pandemic.

Nolensville, on Jul 28, 2020

Very helpful

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

Thank you for your review! Congrats on your new home! We hope you enjoy it for many years to come!

Nolensville, TN, on Jul 27, 2020

I like the experience and expertise of the team, I would have liked getting more insight into options or issues that previous clients noted. It would have bern helpful to have the builders team manage the oversight of projects that I have no experience with such as sod for the back yard, fencing, sealing of grout and sto e, coating of concrete etc. I would have gladly added those to the overall price in order to get the jones construction experience to apply to these projects. Moving in is daunting, I could use more support with the first period of maintenance like grass watering, registering warranties etc. It would be helpful to get a list of service companies who provide service like lawn cutting to the neighboorhood

4.4
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

Thank you so much for your review/feedback. We are happy that you are happy with your new home. We will take these things into consideration.

Nolensville, TN, on Jul 06, 2020

It was a seamless process. The entire team was/has been great to work with.

5.0
Verified Homeowner
Nolensville, TN, on May 22, 2020

Working with Richard Kelton and Nikki Abercrombie.

4.7
Verified Homeowner
Nolensville, TN, on Mar 29, 2020

I already lived in a Jones home we built six yrs ago. Happy with them and wanted in this neighborhood.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Nolensville, TN, on Sep 08, 2020

We did have delays but were due to COVID work shortages with the city inspectors, and also several months of constant rain, preventing foundation completion. Things like this are unavoidable.

4.8
Verified Homeowner
Nolensville, TN, on Aug 19, 2020

The process started out with much anticipation and excitement which continued through the design process. I was very specific about the appliances I wanted from the very beginning....it was actually a question I asked the first time we visited the model before ever making a final decision on the [name removed] neighborhood. I specifically asked [name removed] if it is an option to have the GE Cafe appliances and was told an unwavering yes. Fast forward to the design center, meeting with [name removed] many times and asking when she needs the model numbers for the appliances or how the process worked exactly and the answer was the same every single time, "Oh that will be later, there is are many things to do before appliances". Well, we receive this itemized list, and in this list are appliances from the builder so I unknowingly reach out and the answer is "you have used all of your requests, sorry". SORRY????? I have planned for almost 2 years the kitchen of my dreams and did not bring this up last minute, it was brought up so many times and [name removed]'s response is Sorry? [name removed] was also "SORRY" when we met with [name removed] in December and she had forgotten we asked for a wood-burning fireplace. This was clearly not communicated to [name removed] and was not reflected in the blueprints. This caused permits to have to be redone as the foundation had to be redone for the wood-burning fireplace, the delay was significant given it was December, the town only comes out here and there etc. The attention to detail was so sloppy and the most disappointing part of the fireplace issue was not the 3 week delay [name removed] said this would cause but rather after 2 weeks [name removed] reached out to my husband via text and asked: "just how important is this fireplace to you because it will be your responsibility to pay for the new permits and YOU will cause the delay in the build". Unbelievable really! The number of issues that were really avoidable and caused undue stress seemed to stem from [name removed]'s lack of focus, attention to detail, or something. I do not pretend to know how to do her job but we were blown away at how incompetent she seemed and how many mistakes were 100% her fault. I have given a few examples but the list goes on, it finally became laughable that the expectation from a [name removed] Company sales manager was extremely low. The fact that she never apologized, NEVER once and I had to reach out to [name removed] or [name removed] for responses to issue after issue. The first walkthrough we learned [name removed] would be out of town starting that afternoon and while we understand everyone needs a vacation, maybe even 2 with the year 2020 beating everyone down but many issues that were discussed have yet to be taken care of. We are still without a piece of a cabinet over the range that covers the ugly silver vent to the ceiling. We were told like a month before closing that the piece was the wrong size but not to worry by closing it will be right....we closed on June 26th and here we are on August 18th. I asked repeatedly for the mirrors, towel bars, toilet paper holders and towel rings NOT to be put on the walls in any of the powder/bathrooms as we wanted very different colors and designs than were offered in design. All but the mirrors were installed and on the final walkthrough before closing, I asked they be removed, patched, sanded, and painted. Upon returning to the house after close they had not been removed and so when [name removed] stopped by I asked and his response was "[name removed] said [name removed] did not write that down so it all stays, take it up with her because I am upset with her already". Unprofessional and unacceptable, as we had to remove them all and take care of the patching and sanding. The master bath was designed with a vision and included the tower yet 2 days before closing we were told they did not make the tower in the cabinets we chose so we will just credit back to you. Ok great but do you not realize it is more than just money? Clearly they did not care because again no one acknowledged the issue with now not having the cabinet/drawer stack tower. Last but certainly not least is the tile work in this house. The tile work in this house is embarrassing and I cannot believe homes at this level would have ever allowed work so subpar to not only be completed but signed off on. And YES, it is that bad. I have seen tile work better in homes that cost 1/4 of this home that have subway tiles at least laid straight, grout consistent, and did not have tiny pieces of tile fit into spaces like a 3-year-old might do. The tile work is absolutely egregious and I am still in disbelief any builder would allow a new homeowner to even see this and go with it. We addressed this at the 1st walkthrough on June 22 and guess what, it is August 18th and I am embarrassed to have friends come over and see my new beautiful kitchen that has the sloppiest backsplash one has ever seen. Still waiting.........

3.5
Verified Homeowner
Nolensville, TN, on Jul 27, 2020

I like the experience and expertise of the team, I would have liked getting more insight into options or issues that previous clients noted. It would have bern helpful to have the builders team manage the oversight of projects that I have no experience with such as sod for the back yard, fencing, sealing of grout and sto e, coating of concrete etc. I would have gladly added those to the overall price in order to get the jones construction experience to apply to these projects. Moving in is daunting, I could use more support with the first period of maintenance like grass watering, registering warranties etc. It would be helpful to get a list of service companies who provide service like lawn cutting to the neighboorhood

4.4
Verified Homeowner
Nolensville, TN, on Jul 06, 2020

It was a seamless process. The entire team was/has been great to work with.

5.0
Verified Homeowner
Nolensville, TN, on May 22, 2020

Working with Richard Kelton and Nikki Abercrombie.

4.7
Verified Homeowner
Nolensville, TN, on Mar 29, 2020

I already lived in a Jones home we built six yrs ago. Happy with them and wanted in this neighborhood.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Nolensville, on Sep 01, 2020

Love the people. Things take longer than desired.

4.6
Verified Homeowner
Nolensville, on Jul 28, 2020

Very helpful

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet