Top Homebuilder Ratings & Reviews

The Jones Company

Enderly Pointe

12 Homeowner Reviews Completed Apr 2020 - Apr 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.9

Home Personalization Experience

4.2

Lender Experience

4.1

Construction Experience

3.8

Customer Care Experience

4.6

Home Readiness

3.2

Installation & Workmanship

4.1

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Franklin, TN, on Apr 14, 2020

[name removed] has a good collection / options available for us to select from design center. [name removed] was flexible and helped make some adjustments to home. [name removed], is an excellent experienced manager and helped us a lot during decision making.

4.6
Verified Homeowner
Franklin, on Oct 02, 2020

Still having kitchen cabinets weren’t replaced with promised from the closing date

3.8
Verified Homeowner
Franklin, on Jan 20, 2021

The quality of work done by builder and material used are not up to the standards. we were not informed how can we upgrade the home.

3.9
Verified Homeowner
Franklin, on Aug 07, 2020

Build quality. On-time warranty service. Friendly employees ( [name removed], [name removed], [name removed], TN),

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Aug 12, 2020

Wonderful! Thank you for the great feedback! Enjoy your new home!

Franklin, on Jan 07, 2021

I like [name removed] customer service and build quality. Starting from sales manager to, designer, builder, and warranty maintenance team. All are friendly, understanding customer well and on-time service.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Thank you so much for your glowing review! We are so happy that you are so happy with your Jones home! Welcome to the Jones family...and thank you for your confidence in us.

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Franklin, TN, on Apr 14, 2020

[name removed] has a good collection / options available for us to select from design center. [name removed] was flexible and helped make some adjustments to home. [name removed], is an excellent experienced manager and helped us a lot during decision making.

4.6
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Franklin, on Oct 02, 2020

Still having kitchen cabinets weren’t replaced with promised from the closing date

3.8
Verified Homeowner
Franklin, on Aug 07, 2020

Build quality. On-time warranty service. Friendly employees ( [name removed], [name removed], [name removed], TN),

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Franklin, on Jan 20, 2021

The quality of work done by builder and material used are not up to the standards. we were not informed how can we upgrade the home.

3.9
Verified Homeowner
Franklin, on Jan 07, 2021

I like [name removed] customer service and build quality. Starting from sales manager to, designer, builder, and warranty maintenance team. All are friendly, understanding customer well and on-time service.

5.0
Verified Homeowner