Top Homebuilder Ratings & Reviews

The Jones Company

Kelsey Glen

155 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.5

Lender Experience

4.3

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile



DISCOVER WHAT IT’S LIKE TO CALL KELSEY GLEN HOME, AND FIND YOUR NEW HOME WITH THE JONES COMPANY.

Kelsey Glen is a master-planned new home community that will ultimately include over 500 homes and features two different home styles that fulfill the needs of your busy family. With a fantastic location in Mt. Juliet just off of Old Lebanon Dirt Road, The Jones Company is offering our innovative and the stunning Inspiration and Heritage series!  Additionally, Kelsey Glen homeowners enjoy multiple amenities; including a swimming pool and cabana, 40 acres of open space, playgrounds and walking trails. Plus, shopping, dining, recreational and social venues are all located within a five-minute drive. Make Jones your new home builder today and learn more about the Kelsey Glen area below!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Jan 20, 2022

The Builders Commit a Lot of things to be taken care after close, but seldom do it.

3.6
Verified Homeowner
Mt. Juliet, on Jan 21, 2022

[name removed], our builder, was spectacular. He built both of our homes in [name removed] and he was always great to work with and did an excellent job. Also your sales team, [name removed] for this house and [name removed] for our last house, was easy to work with and provided excellent information and worked with us in the process. Your team here at [name removed] [name removed] has been excellent.

4.2
Verified Homeowner
Mt. Juliet, on Jan 22, 2022

Our 90 warranty list was addressed with us 2 months late and they came out one time to fix one problem and have not any response in almost two weeks on the remaining items on the list

2.0
Verified Homeowner
Mt. Juliet, on Nov 29, 2021

I am pleased with a lot of things. Things I am not please with: Air conditioner going out within the first month of us living here. Water is running out of one of our light switches. (Yes that is for real.) Our gutter never got fixed that was supposed to be fixed before we purchased the home. We bought the same sprinklers for the yard as [name removed] has because we thought they worked well. We didn’t think to label them and they took them all… (accident I’m sure but I’ve called MANY times- and just get excuses/promises every time…

3.5
Verified Homeowner
Mt. Juliet, on Dec 29, 2021

3 month warranty service requests is still pending. So many cracks/brick breaks - but Warranty team saying it’s normal. Did not see that to my neighbors homes.

4.5
Verified Homeowner
Mt. Juliet, TN, on Jan 19, 2022

We loved our builder, [name removed]. He was amazing to work with, as was [name removed] who worked closely with him. I have no complaints about the quality of our home. [name removed] answered any questions we had promptly and thoroughly. He made sure we understood every part of the process and encouraged us to voice any concerns. The building process was the best part of the experience, and they are the reason I would recommend a [name removed] home. The design appointment was great. I'm glad [name removed] encouraged us to go as many times as we needed beforehand. It would have been quite stressful without doing that. We felt confident in my choices, and it was important to me that I didn't feel like we were making a rushed decision. Hands down the worst part of the process was dealing with the sales team, specifically [name removed]. 10 months later I am still seething from my phone conversation with her. Technically that happened before contract, but there’s a problem when the worst part of the buying something is interacting with the person who is supposed to be selling it to you. We only moved forward with the process because of the people in the neighborhood – the community made us want to live here. That’s because of the neighbors (most of them) and not the company. We sucked it up and did what was best for our kid.

4.5
Verified Homeowner
Mt. Juliet, on Nov 11, 2021

Loved working with [name removed]!

2.7
Verified Homeowner
Mt. Juliet, on Dec 28, 2021

It seems to take for every for service calls to get done. The person we worked with [name removed] was great until after settlement then he just did follow thru. [name removed] who took over has done a nice job cleaning up his mess

2.5
Verified Homeowner
Mt. Juliet, TN, on Jan 17, 2022

Small changes were not accomodated. Although, I understand that it was communicated before hand but this small changes can considered for new home buyers.

4.9
Verified Homeowner
Mt. Juliet, on Sep 20, 2021

Follow-Up after sale. Non-responsive or incredibly slow to respond.

2.5
Verified Homeowner
Mt. Juliet, on Dec 28, 2021

I am still waiting to hear on my warranty requests. Also still an issue with my back fencing. Everyone has Been provided the fencing but not us. Why

3.5
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

[name removed] and [name removed] were phenomenal

4.9
Verified Homeowner
Mt. Juliet, on Aug 22, 2021

Responsive, pretty quick about fixing things. [name removed] quite sure why, in the same floor plan, things are placed differently?? I looked at the model of my floor plan and some windows are not in the same place in the secondary bedrooms. Also would have liked to have been allowed to do some things pre-closing that I was told I couldn’t do, only to find out others had been allowed to.

4.4
Verified Homeowner
Mt. Juliet, on Dec 17, 2021

warranty has been awful! we placed our warranty requests months ago and still have yet to get things fixed. multiple people have reached out to fix things or look at what needs to be fixed but we have yet to get our warranty issues resolved

0.9
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

There was some misrepresentation of the actual property lines from the plat. I did not find out about this until my first walk through! I’m a little disappointed in this.

4.9
Verified Homeowner
Mt. Juliet, on Aug 21, 2021

We love everything about our home. From the design to building process, it’s been a great experience. However, we do believe the base paint included with the purchase price of the home should be of higher quality. The paint finish is a flat finish. Unfortunately it does not stand up well with small children. Other than that, we’ve been very pleased.

4.6
Verified Homeowner
Mt. Juliet, on Dec 17, 2021

Contractors did not finish what they said they would. Concrete in the backyard is stained and gutters leak onto the windows probably will have to be replaced if they don’t come out and fix them. They have promised us and said they would come out. We still haven’t had any of those issues fixed

2.2
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

[Translated from AR] When contracting, the price of the house is suitable, and when transferring, the price of the house is much higher

4.8
Verified Homeowner
Mt. Juliet, on Jul 19, 2021

The builder rep., [name removed], was very responsive to our request for minor rework.

4.7
Verified Homeowner
Mt. Juliet, on Dec 04, 2021

Personal service, fixed what we asked.

5.0
Verified Homeowner
Mt. Juliet, TN, on Jan 14, 2022

Loved [name removed] in the office, always delightful and helpful. Answered all our questions. I would have liked to have been asked if I wanted a gas line ran for my dryer, I thought it would come that way since I paid for gas appliances. It was an expensive and horrible process to have it added after the fact. Now after being in the home I’m noticing small things that weren’t done correctly but I understand how hard these guys are working to get these home finished. Just a little more attention to detail would have been nice. Overall between customer service and quality of home I’d say 8/10.

4.6
Verified Homeowner
Mt. Juliet, on May 18, 2021

The build of my home went great. [name removed] was our builder and [name removed] was our sales rep for our home in [name removed] [name removed] (Lot 531). Overall, the home has done well. What I'm most unhappy with and will voice to others (I hear this a lot from others too)...is that the warranty part 30 day delays. We closed in July 2020 and as of today May 17, 2021 we are still waiting for our 30 day list to be completed. Due to that [name removed] Company has not met their commitment to us by following up or meeting those needs. This is a trend that many of the homeowners in this neighborhood also complains about.

2.4
Verified Homeowner
Mt. Juliet, on Dec 01, 2021

I think they have a done a good job to make sure everything is in working order. They usually don't take too long to get things taken care of.

4.4
Verified Homeowner
Mt. Juliet, TN, on Jan 11, 2022

Communication was strong on the front end. Then when it looked like our house was going to be delayed, communication dropped off a bit. We started with weekly phone call up dates from our builder, then it became every couple weeks, then it dropped off and we'd got a random email. After expressing our frustrations (especially after finding out that our move-in day would be delayed by 2 months) we started to get weekly emails. I wasn't frustrated so much about the delay, because I understand the situation with [name removed], I was frustrated that communication dropped off too. Of all times when things aren't happing as planned, I think communication should increase rather than decrease. Overall, we're very happy with our house. We just wish the process was a little bit more enjoyable. thanks

4.1
Verified Homeowner
Mt. Juliet, on Apr 04, 2021

Very slow on solving problems submitted on the 30, 60, 90 day warranty papers

3.5
Verified Homeowner
Mt. Juliet, on Nov 20, 2021

The length of time to get repairs made for items identified at closing is the biggest negative. The repairs were eventually all completed to my satisfaction which is great. I am just getting ready to submit the first warranty claim, so we will see how it goes.

4.0
Verified Homeowner
Mt. Juliet, TN, on Jan 07, 2022

Great communication throughout the process. Loved the design center. [name removed] was amazing. The move-in condition of the house was disappointing. Paint spots on the carpet and tile throughout the house. Closing was streamlined and painless.

4.9
Verified Homeowner
Mt. Juliet, on Mar 24, 2021

We have a number of quality issues. Excessive settling, way more cracks with trim, granite seams, and walls than with our last home. Excess moisture in crawl, that has been seen to, little my little in stages. We still have 50 to 60% humidity in our home that "was going to dry out after moving in". I have to think the amount of settling we've had is due to water issues, in addition to "normal" settling. The painting is so poor that we have marks and smudges all over as the paint is very unforgiving. The ceiling is also separating from the wall in an upstairs bedroom. The frustration comes from the fast that I get to pay for painting after all this warranty repair when we have this excessive amount of water we have dealt with in this home after pointing it out in the building process over and over to be ignored by the builder. I don't think we should be responsible for repainting in this case. Our landscaping is terrible. Our bushes have barely grown in a year and some are bald and are completely mismatched. Nothing compared to all the homes around us that uniform, healthy bushes. We have a cabinet separating from the wall in the kitchen, and was “fixed” recently and is now separating again. We have some high spots in flooring. The grout and tile work is very mediocre and uneven in the bathrooms. Grade in the yard is not good. Some of this was due to bad sod that was brought in to replace old sod when grade of yard had to be fixed early on. Because it didn’t take, it left the ground very uneven. When the house next door was completed, instead of creating a swell between our properties, the swell was created solely in our property and creates a place when water will settle in our yard only. Because our closing was so rushed and the fact we only got power in our home a few days before closing, contractors were rushed, worked in the dar, and we had to review way more than we should have and missed some of these items that we should have raised in walkthroughs. Fact is, we shouldn’t have had to. As a previous [name removed] owner, we’re terribly disappointed this experience changed our view of this company. Now that we’re dealing with warranty, we are dealing with the fact the department is terribly understaffed (excluding that [name removed] was an issue). We haven’t even gotten a call back from warranty guy after he returned from having Covid and had a call for him to return to work on remaining issues. There are a dozen crews around building houses yet it is taking forever to fix ours. Interesting.

3.3
Verified Homeowner
Mt. Juliet, on Nov 19, 2021

Warranty experience was good, [name removed] fixed the items we listed. The problem is in the quality of products used to build the home. The handrail on the deck is weak and starting to degrade already, the plastic columns on the front of the house have been repaired multiple times and starting to spread apart again, some floor trim is breaking apart already, the carpeting has some padding missing in areas. The interior paint washes off when trying to clean, just overall cheap products to finish the home.

4.2
Verified Homeowner
Mt. Juliet, TN, on Jan 01, 2022

I like the communication weekly to update me also replying to my emails very fast with answering the questions

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Jan 20, 2022

The Builders Commit a Lot of things to be taken care after close, but seldom do it.

3.6
Verified Homeowner
Mt. Juliet, TN, on Jan 19, 2022

We loved our builder, [name removed]. He was amazing to work with, as was [name removed] who worked closely with him. I have no complaints about the quality of our home. [name removed] answered any questions we had promptly and thoroughly. He made sure we understood every part of the process and encouraged us to voice any concerns. The building process was the best part of the experience, and they are the reason I would recommend a [name removed] home. The design appointment was great. I'm glad [name removed] encouraged us to go as many times as we needed beforehand. It would have been quite stressful without doing that. We felt confident in my choices, and it was important to me that I didn't feel like we were making a rushed decision. Hands down the worst part of the process was dealing with the sales team, specifically [name removed]. 10 months later I am still seething from my phone conversation with her. Technically that happened before contract, but there’s a problem when the worst part of the buying something is interacting with the person who is supposed to be selling it to you. We only moved forward with the process because of the people in the neighborhood – the community made us want to live here. That’s because of the neighbors (most of them) and not the company. We sucked it up and did what was best for our kid.

4.5
Verified Homeowner
Mt. Juliet, TN, on Jan 17, 2022

Small changes were not accomodated. Although, I understand that it was communicated before hand but this small changes can considered for new home buyers.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

[name removed] and [name removed] were phenomenal

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

There was some misrepresentation of the actual property lines from the plat. I did not find out about this until my first walk through! I’m a little disappointed in this.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

[Translated from AR] When contracting, the price of the house is suitable, and when transferring, the price of the house is much higher

4.8
Verified Homeowner
Mt. Juliet, TN, on Jan 14, 2022

Loved [name removed] in the office, always delightful and helpful. Answered all our questions. I would have liked to have been asked if I wanted a gas line ran for my dryer, I thought it would come that way since I paid for gas appliances. It was an expensive and horrible process to have it added after the fact. Now after being in the home I’m noticing small things that weren’t done correctly but I understand how hard these guys are working to get these home finished. Just a little more attention to detail would have been nice. Overall between customer service and quality of home I’d say 8/10.

4.6
Verified Homeowner
Mt. Juliet, TN, on Jan 11, 2022

Communication was strong on the front end. Then when it looked like our house was going to be delayed, communication dropped off a bit. We started with weekly phone call up dates from our builder, then it became every couple weeks, then it dropped off and we'd got a random email. After expressing our frustrations (especially after finding out that our move-in day would be delayed by 2 months) we started to get weekly emails. I wasn't frustrated so much about the delay, because I understand the situation with [name removed], I was frustrated that communication dropped off too. Of all times when things aren't happing as planned, I think communication should increase rather than decrease. Overall, we're very happy with our house. We just wish the process was a little bit more enjoyable. thanks

4.1
Verified Homeowner
Mt. Juliet, TN, on Jan 07, 2022

Great communication throughout the process. Loved the design center. [name removed] was amazing. The move-in condition of the house was disappointing. Paint spots on the carpet and tile throughout the house. Closing was streamlined and painless.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 01, 2022

I like the communication weekly to update me also replying to my emails very fast with answering the questions

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Jan 22, 2022

Our 90 warranty list was addressed with us 2 months late and they came out one time to fix one problem and have not any response in almost two weeks on the remaining items on the list

2.0
Verified Homeowner
Mt. Juliet, on Dec 29, 2021

3 month warranty service requests is still pending. So many cracks/brick breaks - but Warranty team saying it’s normal. Did not see that to my neighbors homes.

4.5
Verified Homeowner
Mt. Juliet, on Dec 28, 2021

It seems to take for every for service calls to get done. The person we worked with [name removed] was great until after settlement then he just did follow thru. [name removed] who took over has done a nice job cleaning up his mess

2.5
Verified Homeowner
Mt. Juliet, on Dec 28, 2021

I am still waiting to hear on my warranty requests. Also still an issue with my back fencing. Everyone has Been provided the fencing but not us. Why

3.5
Verified Homeowner
Mt. Juliet, on Dec 17, 2021

warranty has been awful! we placed our warranty requests months ago and still have yet to get things fixed. multiple people have reached out to fix things or look at what needs to be fixed but we have yet to get our warranty issues resolved

0.9
Verified Homeowner
Mt. Juliet, on Dec 17, 2021

Contractors did not finish what they said they would. Concrete in the backyard is stained and gutters leak onto the windows probably will have to be replaced if they don’t come out and fix them. They have promised us and said they would come out. We still haven’t had any of those issues fixed

2.2
Verified Homeowner
Mt. Juliet, on Dec 04, 2021

Personal service, fixed what we asked.

5.0
Verified Homeowner
Mt. Juliet, on Dec 01, 2021

I think they have a done a good job to make sure everything is in working order. They usually don't take too long to get things taken care of.

4.4
Verified Homeowner
Mt. Juliet, on Nov 20, 2021

The length of time to get repairs made for items identified at closing is the biggest negative. The repairs were eventually all completed to my satisfaction which is great. I am just getting ready to submit the first warranty claim, so we will see how it goes.

4.0
Verified Homeowner
Mt. Juliet, on Nov 19, 2021

Warranty experience was good, [name removed] fixed the items we listed. The problem is in the quality of products used to build the home. The handrail on the deck is weak and starting to degrade already, the plastic columns on the front of the house have been repaired multiple times and starting to spread apart again, some floor trim is breaking apart already, the carpeting has some padding missing in areas. The interior paint washes off when trying to clean, just overall cheap products to finish the home.

4.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Jan 21, 2022

[name removed], our builder, was spectacular. He built both of our homes in [name removed] and he was always great to work with and did an excellent job. Also your sales team, [name removed] for this house and [name removed] for our last house, was easy to work with and provided excellent information and worked with us in the process. Your team here at [name removed] [name removed] has been excellent.

4.2
Verified Homeowner
Mt. Juliet, on Nov 29, 2021

I am pleased with a lot of things. Things I am not please with: Air conditioner going out within the first month of us living here. Water is running out of one of our light switches. (Yes that is for real.) Our gutter never got fixed that was supposed to be fixed before we purchased the home. We bought the same sprinklers for the yard as [name removed] has because we thought they worked well. We didn’t think to label them and they took them all… (accident I’m sure but I’ve called MANY times- and just get excuses/promises every time…

3.5
Verified Homeowner
Mt. Juliet, on Nov 11, 2021

Loved working with [name removed]!

2.7
Verified Homeowner
Mt. Juliet, on Sep 20, 2021

Follow-Up after sale. Non-responsive or incredibly slow to respond.

2.5
Verified Homeowner
Mt. Juliet, on Aug 22, 2021

Responsive, pretty quick about fixing things. [name removed] quite sure why, in the same floor plan, things are placed differently?? I looked at the model of my floor plan and some windows are not in the same place in the secondary bedrooms. Also would have liked to have been allowed to do some things pre-closing that I was told I couldn’t do, only to find out others had been allowed to.

4.4
Verified Homeowner
Mt. Juliet, on Aug 21, 2021

We love everything about our home. From the design to building process, it’s been a great experience. However, we do believe the base paint included with the purchase price of the home should be of higher quality. The paint finish is a flat finish. Unfortunately it does not stand up well with small children. Other than that, we’ve been very pleased.

4.6
Verified Homeowner
Mt. Juliet, on Jul 19, 2021

The builder rep., [name removed], was very responsive to our request for minor rework.

4.7
Verified Homeowner
Mt. Juliet, on May 18, 2021

The build of my home went great. [name removed] was our builder and [name removed] was our sales rep for our home in [name removed] [name removed] (Lot 531). Overall, the home has done well. What I'm most unhappy with and will voice to others (I hear this a lot from others too)...is that the warranty part 30 day delays. We closed in July 2020 and as of today May 17, 2021 we are still waiting for our 30 day list to be completed. Due to that [name removed] Company has not met their commitment to us by following up or meeting those needs. This is a trend that many of the homeowners in this neighborhood also complains about.

2.4
Verified Homeowner
Mt. Juliet, on Apr 04, 2021

Very slow on solving problems submitted on the 30, 60, 90 day warranty papers

3.5
Verified Homeowner
Mt. Juliet, on Mar 24, 2021

We have a number of quality issues. Excessive settling, way more cracks with trim, granite seams, and walls than with our last home. Excess moisture in crawl, that has been seen to, little my little in stages. We still have 50 to 60% humidity in our home that "was going to dry out after moving in". I have to think the amount of settling we've had is due to water issues, in addition to "normal" settling. The painting is so poor that we have marks and smudges all over as the paint is very unforgiving. The ceiling is also separating from the wall in an upstairs bedroom. The frustration comes from the fast that I get to pay for painting after all this warranty repair when we have this excessive amount of water we have dealt with in this home after pointing it out in the building process over and over to be ignored by the builder. I don't think we should be responsible for repainting in this case. Our landscaping is terrible. Our bushes have barely grown in a year and some are bald and are completely mismatched. Nothing compared to all the homes around us that uniform, healthy bushes. We have a cabinet separating from the wall in the kitchen, and was “fixed” recently and is now separating again. We have some high spots in flooring. The grout and tile work is very mediocre and uneven in the bathrooms. Grade in the yard is not good. Some of this was due to bad sod that was brought in to replace old sod when grade of yard had to be fixed early on. Because it didn’t take, it left the ground very uneven. When the house next door was completed, instead of creating a swell between our properties, the swell was created solely in our property and creates a place when water will settle in our yard only. Because our closing was so rushed and the fact we only got power in our home a few days before closing, contractors were rushed, worked in the dar, and we had to review way more than we should have and missed some of these items that we should have raised in walkthroughs. Fact is, we shouldn’t have had to. As a previous [name removed] owner, we’re terribly disappointed this experience changed our view of this company. Now that we’re dealing with warranty, we are dealing with the fact the department is terribly understaffed (excluding that [name removed] was an issue). We haven’t even gotten a call back from warranty guy after he returned from having Covid and had a call for him to return to work on remaining issues. There are a dozen crews around building houses yet it is taking forever to fix ours. Interesting.

3.3
Verified Homeowner