Top Homebuilder Ratings & Reviews

The Jones Company

Kelsey Glen

80 Homeowner Reviews Completed Apr 2020 - Jul 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

Community Profile



DISCOVER WHAT IT’S LIKE TO CALL KELSEY GLEN HOME, AND FIND YOUR NEW HOME WITH THE JONES COMPANY.

Kelsey Glen is a master-planned new home community that will ultimately include over 500 homes and features two different home styles that fulfill the needs of your busy family. With a fantastic location in Mt. Juliet just off of Old Lebanon Dirt Road, The Jones Company is offering our innovative and the stunning Inspiration and Heritage series!  Additionally, Kelsey Glen homeowners enjoy multiple amenities; including a swimming pool and cabana, 40 acres of open space, playgrounds and walking trails. Plus, shopping, dining, recreational and social venues are all located within a five-minute drive. Make Jones your new home builder today and learn more about the Kelsey Glen area below!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on May 06, 2021

Warranty service is severely lacking. Slow to no response. Well, response, but no follow up.

2.3
Verified Homeowner
Mt. Juliet, on Jul 19, 2021

The builder rep., [name removed], was very responsive to our request for minor rework.

4.7
Verified Homeowner
Mt. Juliet, TN, on Jul 25, 2021

[name removed] was wonderful from the start, always made time for us, followed by [name removed] who did an amazing job and took us on the journey with him.

5.0
Verified Homeowner
Mt. Juliet, on Mar 24, 2021

Warranty service is prompt and efficient once the request has been processed. The warranty department does not answer within 2 business days as stated.

4.2
Verified Homeowner
Mt. Juliet, on May 18, 2021

The build of my home went great. [name removed] was our builder and [name removed] was our sales rep for our home in [name removed] [name removed] (Lot 531). Overall, the home has done well. What I'm most unhappy with and will voice to others (I hear this a lot from others too)...is that the warranty part 30 day delays. We closed in July 2020 and as of today May 17, 2021 we are still waiting for our 30 day list to be completed. Due to that [name removed] Company has not met their commitment to us by following up or meeting those needs. This is a trend that many of the homeowners in this neighborhood also complains about.

2.4
Verified Homeowner
Mt. Juliet, TN, on Jun 14, 2021

Some of the items were not clear on what was or was not included

4.7
Verified Homeowner
Mt. Juliet, on Mar 17, 2021

I starting contacting [name removed] in December about drainage issues. After multiple emails and voicemails I finally got in touch with someone. [name removed] sent someone out on February 15th. The issues were identified. One issue I was told they would have someone out to fix the issue and the other issue would be taken care of when the common area behind my home was graded, seeded and strawed. He told someone would be out to fix the one side and he would let me know when the grading would be done. I have heard nothing on either issue. I have emailed again and no response. This is not acceptable. I will continue to call and email until this issue is taken care of. I have spent over $800.00 to have sod replaced and to have a black pipe run from gutter in the ground. If these issues are not corrected my fence will at some point start to rot.

1.3
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Thank you for your feedback. We will make sure to check back on this issue and will be in touch.

Mt. Juliet, on Apr 04, 2021

Very slow on solving problems submitted on the 30, 60, 90 day warranty papers

3.5
Verified Homeowner
Mt. Juliet, TN, on May 20, 2021

Every thing was on time as told. Quality looks good. [name removed] who was my sales agent took care of us and answered all questions. What I disliked is design studio experience as they missed to tell some of the options we can choose.

4.3
Verified Homeowner
Mt. Juliet, on Mar 16, 2021

The service has been great. We heard back from [name removed] Company within about two weeks after we submitted our 90 day checklist and they immediately scheduled to have the work completed.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Wonderful! Thank you so much for your feedback and your time in taking the survey! We hope that you love your new Jones home for many years to come!

Mt. Juliet, on Mar 24, 2021

We have a number of quality issues. Excessive settling, way more cracks with trim, granite seams, and walls than with our last home. Excess moisture in crawl, that has been seen to, little my little in stages. We still have 50 to 60% humidity in our home that "was going to dry out after moving in". I have to think the amount of settling we've had is due to water issues, in addition to "normal" settling. The painting is so poor that we have marks and smudges all over as the paint is very unforgiving. The ceiling is also separating from the wall in an upstairs bedroom. The frustration comes from the fast that I get to pay for painting after all this warranty repair when we have this excessive amount of water we have dealt with in this home after pointing it out in the building process over and over to be ignored by the builder. I don't think we should be responsible for repainting in this case. Our landscaping is terrible. Our bushes have barely grown in a year and some are bald and are completely mismatched. Nothing compared to all the homes around us that uniform, healthy bushes. We have a cabinet separating from the wall in the kitchen, and was “fixed” recently and is now separating again. We have some high spots in flooring. The grout and tile work is very mediocre and uneven in the bathrooms. Grade in the yard is not good. Some of this was due to bad sod that was brought in to replace old sod when grade of yard had to be fixed early on. Because it didn’t take, it left the ground very uneven. When the house next door was completed, instead of creating a swell between our properties, the swell was created solely in our property and creates a place when water will settle in our yard only. Because our closing was so rushed and the fact we only got power in our home a few days before closing, contractors were rushed, worked in the dar, and we had to review way more than we should have and missed some of these items that we should have raised in walkthroughs. Fact is, we shouldn’t have had to. As a previous [name removed] owner, we’re terribly disappointed this experience changed our view of this company. Now that we’re dealing with warranty, we are dealing with the fact the department is terribly understaffed (excluding that [name removed] was an issue). We haven’t even gotten a call back from warranty guy after he returned from having Covid and had a call for him to return to work on remaining issues. There are a dozen crews around building houses yet it is taking forever to fix ours. Interesting.

3.3
Verified Homeowner
Mt. Juliet, TN, on May 08, 2021

This was a Great Building Experience. The Builder [name removed] kept us up to date during the entire process. He was also very helpful during the build process and replied to any of our questions or concerns promptly. [name removed] was great taking us through the purchase process and answering any of our questions and keeping us informed during the process.

5.0
Verified Homeowner
Mt. Juliet, on Feb 03, 2021

We disliked that they never finished the punch list items from the 6 month evaluation. Some items that were “fixed” we made made worse.

2.7
Verified Homeowner
Mt. Juliet, on Mar 05, 2021

Concrete patio is smaller than agreed upon

4.8
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Hello and thank you for the 4.8 star review! Sounds like you are happy with your home overall! We are sorry you were not completely satisfied with the patio size. Although I don't know the details/cause of that issue (possibly it was due to lot conditions?) we do typically go over the concrete work with our buyers? We hope that you are very happy with all the other details on your home and that you enjoy living there for many years to come!

Mt. Juliet, TN, on Apr 03, 2021

Some touch ups should be done but it’s not done yet

4.8
Verified Homeowner
Mt. Juliet, on Feb 02, 2021

Warranty department is so slow. Even with Covid considerations, i am home all the time. I am available, but i have sagging floors, creaking and popping floors, and cabinets that have sank and come loose from the wall. I have a couple issues. No home is perfect. [name removed] I am handy. I am older and this is my 6th home. [name removed] is a good man. But my issues need to be address before my one year mark.

2.8
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Thank you for your feedback, it will be taken into consideration. We hope that we can address your concerns to your liking very soon.

Mt. Juliet, on Feb 17, 2021

Love the jones company!

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Fantastic!! Thanks so much for your glowing review! We hope you are happy in your new home for many years to come!

Mt. Juliet, TN, on Mar 31, 2021

Builder was the best and we have worked with him before. [name removed] was great and he built our previous [name removed] home.

4.9
Verified Homeowner
Mt. Juliet, on Dec 23, 2020

We are fairly displeased with our overall experience with our new [name removed] home. While it is far from a disaster, given the substantial investment and trust we put in [name removed] to build our 2nd home (1st new home was built by [name removed] as well), we would not recommend [name removed] again to our friends and coworkers. The building process was extremely rushed with large amounts of time with no activity, putting us and the builder in a position where a huge amount of work was required in the last week or two leading up to closing. This also presented an overwhelming amount of items we had to review, process and correct at the last minute. The highlight is the fact we didn't even have power until days before closing. No doubt that had a huge impact on the quality and craftsmanship. We have uneven spots in floors, poor tile, grouting around tile and showers. Due to a water issue in our crawlspace, we have had excessive settling with the major issue being baseboards and cabinets pulling away from walls in our kitchen. Creaking in bonus room entry which was present at closing was called out and argued by the builder that it was normal. This problem is much, much worse now. Backyard was unlevel and poor sod that was brought in required me to spend quite a bit of money of seeding this fall. Water runoff from neighbors yard was not addressed after being raised to the builder after closing. Overall, the grading was terrible. Both of my neighbors yards are built up and mine is at the low point between them and way more flat. Landscaping is night and day difference between what we got and what our neighbors received. Everything is called out on our warranty request, but overall when it comes to overall experience and quality, this is really, really poor given our investment. Lastly, we are now waiting 1.5 months for a response from warranty dept after at least one followup after submission.

3.2
Verified Homeowner
Mt. Juliet, TN, on Mar 23, 2021

Loved [name removed] at [name removed] [name removed] and also [name removed] our builder. There’s a few things I don’t feel like we knew before buying that I’m not 100% pleased with.

4.5
Verified Homeowner
Mt. Juliet, on Dec 17, 2020

Build has been great. Warranty and follow up after closing has been extremely lacking. I don't feel that [name removed] Company warranty values us or takes our concerns seriously. Little to no follow up even after multiple calls to them. Very disappointed in the warranty service.

0.8
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2021

The highlight for us was our builder [name removed]. He was amazing to work with! He worked so hard to make us happy and delivered a beautiful home.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

WONDERFUL! We are so happy that you enjoyed your home construction process...building a home can be stressful sometimes and it's great to hear that you had some of that stress alleviated! Thank you for your glowing review...welcome to the family! We hope you enjoy your home for many years to come!

Mt. Juliet, on Nov 29, 2020

Basically, it starts with the attitude once you've closed. If there's an issue, you call the plumber, the electric people, the hvac people.

4.1
Verified Homeowner
Mt. Juliet, TN, on Jan 13, 2021

Everything went smooth [name removed] and [name removed] are absolutely the best.

4.7
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Thank you so much for your feedback! We are so happy that you're happy in your new home! Welcome to the Jones family!

Mt. Juliet, on Nov 20, 2020

Our builder, [name removed], has been very cooperative and helpful. We recently submitted our 90 day warranty request but it has not been addressed yet. Hence, we can't comment on that aspect.

4.7
Verified Homeowner
Mt. Juliet, TN, on Jan 08, 2021

Everyone was really responsive, especially the builder, [name removed]. He answered any questions we had and was quick to get things addressed when little issues came up such as the dish washer not working.

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Jul 25, 2021

[name removed] was wonderful from the start, always made time for us, followed by [name removed] who did an amazing job and took us on the journey with him.

5.0
Verified Homeowner
Mt. Juliet, TN, on Jun 14, 2021

Some of the items were not clear on what was or was not included

4.7
Verified Homeowner
Mt. Juliet, TN, on May 20, 2021

Every thing was on time as told. Quality looks good. [name removed] who was my sales agent took care of us and answered all questions. What I disliked is design studio experience as they missed to tell some of the options we can choose.

4.3
Verified Homeowner
Mt. Juliet, TN, on May 08, 2021

This was a Great Building Experience. The Builder [name removed] kept us up to date during the entire process. He was also very helpful during the build process and replied to any of our questions or concerns promptly. [name removed] was great taking us through the purchase process and answering any of our questions and keeping us informed during the process.

5.0
Verified Homeowner
Mt. Juliet, TN, on Apr 03, 2021

Some touch ups should be done but it’s not done yet

4.8
Verified Homeowner
Mt. Juliet, TN, on Mar 31, 2021

Builder was the best and we have worked with him before. [name removed] was great and he built our previous [name removed] home.

4.9
Verified Homeowner
Mt. Juliet, TN, on Mar 23, 2021

Loved [name removed] at [name removed] [name removed] and also [name removed] our builder. There’s a few things I don’t feel like we knew before buying that I’m not 100% pleased with.

4.5
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2021

The highlight for us was our builder [name removed]. He was amazing to work with! He worked so hard to make us happy and delivered a beautiful home.

5.0
Verified Homeowner
Mt. Juliet, TN, on Jan 13, 2021

Everything went smooth [name removed] and [name removed] are absolutely the best.

4.7
Verified Homeowner
Mt. Juliet, TN, on Jan 08, 2021

Everyone was really responsive, especially the builder, [name removed]. He answered any questions we had and was quick to get things addressed when little issues came up such as the dish washer not working.

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on May 06, 2021

Warranty service is severely lacking. Slow to no response. Well, response, but no follow up.

2.3
Verified Homeowner
Mt. Juliet, on Mar 24, 2021

Warranty service is prompt and efficient once the request has been processed. The warranty department does not answer within 2 business days as stated.

4.2
Verified Homeowner
Mt. Juliet, on Mar 17, 2021

I starting contacting [name removed] in December about drainage issues. After multiple emails and voicemails I finally got in touch with someone. [name removed] sent someone out on February 15th. The issues were identified. One issue I was told they would have someone out to fix the issue and the other issue would be taken care of when the common area behind my home was graded, seeded and strawed. He told someone would be out to fix the one side and he would let me know when the grading would be done. I have heard nothing on either issue. I have emailed again and no response. This is not acceptable. I will continue to call and email until this issue is taken care of. I have spent over $800.00 to have sod replaced and to have a black pipe run from gutter in the ground. If these issues are not corrected my fence will at some point start to rot.

1.3
Verified Homeowner
Mt. Juliet, on Mar 16, 2021

The service has been great. We heard back from [name removed] Company within about two weeks after we submitted our 90 day checklist and they immediately scheduled to have the work completed.

5.0
Verified Homeowner
Mt. Juliet, on Mar 05, 2021

Concrete patio is smaller than agreed upon

4.8
Verified Homeowner
Mt. Juliet, on Feb 17, 2021

Love the jones company!

5.0
Verified Homeowner
Mt. Juliet, on Dec 23, 2020

We are fairly displeased with our overall experience with our new [name removed] home. While it is far from a disaster, given the substantial investment and trust we put in [name removed] to build our 2nd home (1st new home was built by [name removed] as well), we would not recommend [name removed] again to our friends and coworkers. The building process was extremely rushed with large amounts of time with no activity, putting us and the builder in a position where a huge amount of work was required in the last week or two leading up to closing. This also presented an overwhelming amount of items we had to review, process and correct at the last minute. The highlight is the fact we didn't even have power until days before closing. No doubt that had a huge impact on the quality and craftsmanship. We have uneven spots in floors, poor tile, grouting around tile and showers. Due to a water issue in our crawlspace, we have had excessive settling with the major issue being baseboards and cabinets pulling away from walls in our kitchen. Creaking in bonus room entry which was present at closing was called out and argued by the builder that it was normal. This problem is much, much worse now. Backyard was unlevel and poor sod that was brought in required me to spend quite a bit of money of seeding this fall. Water runoff from neighbors yard was not addressed after being raised to the builder after closing. Overall, the grading was terrible. Both of my neighbors yards are built up and mine is at the low point between them and way more flat. Landscaping is night and day difference between what we got and what our neighbors received. Everything is called out on our warranty request, but overall when it comes to overall experience and quality, this is really, really poor given our investment. Lastly, we are now waiting 1.5 months for a response from warranty dept after at least one followup after submission.

3.2
Verified Homeowner
Mt. Juliet, on Dec 17, 2020

Build has been great. Warranty and follow up after closing has been extremely lacking. I don't feel that [name removed] Company warranty values us or takes our concerns seriously. Little to no follow up even after multiple calls to them. Very disappointed in the warranty service.

0.8
Verified Homeowner
Mt. Juliet, on Nov 29, 2020

Basically, it starts with the attitude once you've closed. If there's an issue, you call the plumber, the electric people, the hvac people.

4.1
Verified Homeowner
Mt. Juliet, on Nov 20, 2020

Our builder, [name removed], has been very cooperative and helpful. We recently submitted our 90 day warranty request but it has not been addressed yet. Hence, we can't comment on that aspect.

4.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, on Jul 19, 2021

The builder rep., [name removed], was very responsive to our request for minor rework.

4.7
Verified Homeowner
Mt. Juliet, on May 18, 2021

The build of my home went great. [name removed] was our builder and [name removed] was our sales rep for our home in [name removed] [name removed] (Lot 531). Overall, the home has done well. What I'm most unhappy with and will voice to others (I hear this a lot from others too)...is that the warranty part 30 day delays. We closed in July 2020 and as of today May 17, 2021 we are still waiting for our 30 day list to be completed. Due to that [name removed] Company has not met their commitment to us by following up or meeting those needs. This is a trend that many of the homeowners in this neighborhood also complains about.

2.4
Verified Homeowner
Mt. Juliet, on Apr 04, 2021

Very slow on solving problems submitted on the 30, 60, 90 day warranty papers

3.5
Verified Homeowner
Mt. Juliet, on Mar 24, 2021

We have a number of quality issues. Excessive settling, way more cracks with trim, granite seams, and walls than with our last home. Excess moisture in crawl, that has been seen to, little my little in stages. We still have 50 to 60% humidity in our home that "was going to dry out after moving in". I have to think the amount of settling we've had is due to water issues, in addition to "normal" settling. The painting is so poor that we have marks and smudges all over as the paint is very unforgiving. The ceiling is also separating from the wall in an upstairs bedroom. The frustration comes from the fast that I get to pay for painting after all this warranty repair when we have this excessive amount of water we have dealt with in this home after pointing it out in the building process over and over to be ignored by the builder. I don't think we should be responsible for repainting in this case. Our landscaping is terrible. Our bushes have barely grown in a year and some are bald and are completely mismatched. Nothing compared to all the homes around us that uniform, healthy bushes. We have a cabinet separating from the wall in the kitchen, and was “fixed” recently and is now separating again. We have some high spots in flooring. The grout and tile work is very mediocre and uneven in the bathrooms. Grade in the yard is not good. Some of this was due to bad sod that was brought in to replace old sod when grade of yard had to be fixed early on. Because it didn’t take, it left the ground very uneven. When the house next door was completed, instead of creating a swell between our properties, the swell was created solely in our property and creates a place when water will settle in our yard only. Because our closing was so rushed and the fact we only got power in our home a few days before closing, contractors were rushed, worked in the dar, and we had to review way more than we should have and missed some of these items that we should have raised in walkthroughs. Fact is, we shouldn’t have had to. As a previous [name removed] owner, we’re terribly disappointed this experience changed our view of this company. Now that we’re dealing with warranty, we are dealing with the fact the department is terribly understaffed (excluding that [name removed] was an issue). We haven’t even gotten a call back from warranty guy after he returned from having Covid and had a call for him to return to work on remaining issues. There are a dozen crews around building houses yet it is taking forever to fix ours. Interesting.

3.3
Verified Homeowner
Mt. Juliet, on Feb 03, 2021

We disliked that they never finished the punch list items from the 6 month evaluation. Some items that were “fixed” we made made worse.

2.7
Verified Homeowner
Mt. Juliet, on Feb 02, 2021

Warranty department is so slow. Even with Covid considerations, i am home all the time. I am available, but i have sagging floors, creaking and popping floors, and cabinets that have sank and come loose from the wall. I have a couple issues. No home is perfect. [name removed] I am handy. I am older and this is my 6th home. [name removed] is a good man. But my issues need to be address before my one year mark.

2.8
Verified Homeowner