Top Homebuilder Ratings & Reviews

The Jones Company

River Oaks

13 Homeowner Reviews Completed Mar 2020 - Sep 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.6

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.3

Community Profile



River Oaks of Lebanon is a new home community of 171 home sites, nestled on the south side of U.S. Highway 70 on the Western edge of the city.  RIGHT ACROSS THE STREET FROM FIVE OAKS COUNTRY CLUB. This gorgeous neighborhood is buffered by two streams and a canopy of mature trees.  Spectacular views, wooded backdrops, and charming details like a wooden bridge are just some of the reasons you’ll want to call River Oaks home.  Community amenities will include a pool, pavilion, and playground.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Lebanon, TN, on Sep 13, 2020

The bathroom tile issues

4.9
Verified Homeowner
Lebanon, TN, on Aug 27, 2020

Like: [name removed] team very accommodating to requests and easy to work with Dislike: drywall seams/finish and paint are not high quality work. decking had exposed nails that required removal. Leak at window identified.

4.5
Verified Homeowner
Lebanon, on Jul 14, 2020

[name removed] is very nice and has been great about following up on items that need immeadiate attention, like baseboards popping off and a cabinet door that came off. All my “check off items” for the six month have been completed. There are still some baseboards that need to have the flooring trimmed back under them, then nailed back. After this is done, the baseboards will need painting. I am satisfied with the warranty department.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

Thank you for your kind words...and we hope to continue to exceed your expectations! Congratulations and we hope you enjoy your new home for years to come!

Lebanon, TN, on Jul 11, 2020

Many thing we're given to to review but staff were always available. And made each step of process easier to get through. Many thanks to amber [name removed] and [name removed]. For there help.and support.

4.9
Verified Homeowner
Lebanon, TN, on Jun 29, 2020

Great communication and quality

4.2
Verified Homeowner
Lebanon, TN, on May 06, 2020

Love the wooded lot behind us and it just being so peaceful and quiet during the night

5.0
Verified Homeowner
Lebanon, TN, on Mar 16, 2020

Our salesperson, [name removed],, made the entire process go well. When we had an idea she would draw it out for us. She helped make our home exactly what we wanted. She even helped us find a church that was perfect for us. She would always answer my emails in a reasonable amount of time and never made me feel like I was “ bugging her”. We were in the neighborhood in April of 2019 with a realtor. She wanted to show us a [name removed] home, but I also wanted to see the [name removed] home. I knew when I had walked through it, that this was our builder and [name removed] made it all come together! I love the open concept and how beautiful the site is! The lots are too close together, and you can’t see that, until all the homes go up. However, neighbors are very nice. One thing I can say for sure, I would build a [name removed] Home again! I would still like to live on a lake or near one. Maybe [name removed] will do that someday! But this is my favorite builder!

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lebanon, TN, on Sep 13, 2020

The bathroom tile issues

4.9
Verified Homeowner
Lebanon, TN, on Aug 27, 2020

Like: [name removed] team very accommodating to requests and easy to work with Dislike: drywall seams/finish and paint are not high quality work. decking had exposed nails that required removal. Leak at window identified.

4.5
Verified Homeowner
Lebanon, TN, on Jul 11, 2020

Many thing we're given to to review but staff were always available. And made each step of process easier to get through. Many thanks to amber [name removed] and [name removed]. For there help.and support.

4.9
Verified Homeowner
Lebanon, TN, on Jun 29, 2020

Great communication and quality

4.2
Verified Homeowner
Lebanon, TN, on May 06, 2020

Love the wooded lot behind us and it just being so peaceful and quiet during the night

5.0
Verified Homeowner
Lebanon, TN, on Mar 16, 2020

Our salesperson, [name removed],, made the entire process go well. When we had an idea she would draw it out for us. She helped make our home exactly what we wanted. She even helped us find a church that was perfect for us. She would always answer my emails in a reasonable amount of time and never made me feel like I was “ bugging her”. We were in the neighborhood in April of 2019 with a realtor. She wanted to show us a [name removed] home, but I also wanted to see the [name removed] home. I knew when I had walked through it, that this was our builder and [name removed] made it all come together! I love the open concept and how beautiful the site is! The lots are too close together, and you can’t see that, until all the homes go up. However, neighbors are very nice. One thing I can say for sure, I would build a [name removed] Home again! I would still like to live on a lake or near one. Maybe [name removed] will do that someday! But this is my favorite builder!

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lebanon, on Jul 14, 2020

[name removed] is very nice and has been great about following up on items that need immeadiate attention, like baseboards popping off and a cabinet door that came off. All my “check off items” for the six month have been completed. There are still some baseboards that need to have the flooring trimmed back under them, then nailed back. After this is done, the baseboards will need painting. I am satisfied with the warranty department.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet