Top Homebuilder Ratings & Reviews

The Jones Company

South Haven

35 Homeowner Reviews Completed Mar 2020 - Apr 2021

The Jones Company

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.8

Lender Experience

4.2

Construction Experience

4.1

Customer Care Experience

4.7

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

The Jones Company logo

Now you can LIVE JONES in Murfreesboro!

Within Murfreesboro’s newest and most exciting new master-planned neighborhood, these homes are uniquely updated to fit the busy lifestyles of today’s young family. With open floor plans that address the need for family connectivity, and beautiful unique exteriors…you will fall in love with the Inspiration Collection. This neighborhood is poised to be the hottest new community in Rutherford County for good reason…terrific location and beautiful homes situated between Murfreesboro and Franklin just off Interstate 840 and Almaville Road.

Stewart’s Creek Schools – Elementary, Middle & High School!

POOL & CABANA Coming Soon


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Murfreesboro, TN, on Mar 05, 2021

The on site agents were amazing throughout. Our original project manager was amazing he kept us informed and checked into any issues that came up during the building process. He left the company about a mouth before closing and it felt as though his replacement didn't want to be bothered with finishing the build. There have been finish concerns that came up and many were not addressed

4.7
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Thank you so much for your great review/rating! We hope you enjoy your new home for many years to come! If you have any items that still need to be addressed, be sure and please submit those in your 90 days after closing list...or on your 11-month list. Thanks again!

Murfreesboro, on Mar 11, 2021

Have not had experience yet

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Thank you so much for your 5-star rating and your confidence in us to build your home! We hope that you and your family enjoy your new home for many years to come!

Murfreesboro, on Mar 17, 2021

I have been experiencing plumbing issues that are not being addressed. The plumbing company that has come out (twice) is not able to diagnose or fix the problem with knocking pipes when the upstairs toilets are flushed. I have submitted warranty requests and am not getting a response. Also, the tile in the master bathroom and guest bathroom floor is horribly flawed. [name removed] with the warranty dept said that I should note it on my end of the year walk-through. I hope this is something that will be addressed at that time. Lots of floor popping, which [name removed] also said they will correct at year end. I have an issue with "foundation drain" (24/7) out at my front curb as well. It looks awful and needs to be buried.

2.9
Verified Homeowner

Customer Care Team

The Jones Company

Mar 17, 2021

Thank you for your patience in this matter as all contractors are currently backed up and taking longer than usual to respond. We will be sure to circle back around and address these issues.

Murfreesboro, on Nov 29, 2020

Our experience with The [name removed] Company has been great. It is a beautifully, well-built home and all services/care have been provided in a courteous manner. We are still waiting on one matter to be handled that was on the repair list; that is the outdoor handrails on the front porch stairs. The rails are not securely installed and bricks were cracked from install. The rails are also rusted.

4.4
Verified Homeowner
Murfreesboro, on Feb 10, 2021

Horrific experience. I regret building with [name removed]. Absolute nightmare of a house.

0.5
Verified Homeowner
Murfreesboro, TN, on Mar 02, 2021

Overall the process was fairly open and we were kept informed. There were some areas where communications were not clear. The granite selection in the design center was not current and the granite received did not match our expectations. Never told we would have front step railings. Given no choice in design of the railings. Had to the replace the railings due to fuctionality and quality at our expense. There were too many open items (list over 2 pages long) at closing day walk-thru. 1 closing day item still open after 2 moths. Never informed there would a $500.00 dollar HOA capital transfer fee associated with home purchase.

4.3
Verified Homeowner
Murfreesboro, on Nov 04, 2020

Warranty items took a really long time to be corrected. We have some new items that will be reviewed per the construction manager once the houses are finished on either side of us. Minor issues/corrections due to construction working being done on both sides of us.

2.9
Verified Homeowner
Murfreesboro, TN, on Jan 03, 2021

The weekly updates and professionalism

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Thank you so much for your positive review! We are thrilled that you are so happy in your new home! Welcome to the Jones family!

Murfreesboro, TN, on Jul 17, 2020

I liked how organized the process was. I was informed of what to expect, in detail, at the beginning; designers at the studio were extremely helpful with answering lots of questions/concerns we had about picking out every detail of our home; then we received weekly updates, from the builder personally, listing detailed progress for that week. The quality of the home is wonderful and we agree that [name removed] uses every inch of the home so well. Excellent experience all the way around!

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

We are so happy that you have enjoyed your experience! Welcome to the family...we hope you enjoy your new home for many years to come!

Murfreesboro, on Oct 31, 2020

Everyone has been so responsive- [name removed] keeps in contact and has coordinated everything

5.0
Verified Homeowner
Murfreesboro, TN, on Jul 03, 2020

Purchase experience was fine.

3.7
Verified Homeowner
Murfreesboro, on Oct 31, 2020

We had an underground leak in our plumbing and [name removed] pointed us in the right direction immediately. It was fixed and paid for via the warranty, no problem.

5.0
Verified Homeowner
Murfreesboro, TN, on Jun 29, 2020

Like: Literally almost everything. It surpassed expectations for sure! I think we assumed there would be more hiccups and letdowns based on friends' stories about building a home, but honestly, this process was so delightful and the [name removed] team is definitely on top of their game. [name removed] to mention there were several "wow"/above and beyond moments. Dislike: We are a bit disappointed in some patches in the yard that didn't get grass, but [name removed] is keeping an eye on it with us. Also, we wish everyone was a little more upfront about the pool and setting expectations there.

4.8
Verified Homeowner
Murfreesboro, on Oct 16, 2020

[name removed]’t taken care of all my warranty services put in over three months ago.

4.2
Verified Homeowner
Murfreesboro, TN, on Jun 29, 2020

Communication, details, and updates from my sales person, [name removed] and builder, [name removed]

5.0
Verified Homeowner
Fairview, on Oct 04, 2020

Problems that were discussed before the closing date have still not been fixed. Those that were fixed were done poorly, quickly, and cheaply.

1.5
Verified Homeowner
Murfreesboro, TN, on Jun 16, 2020

Getting a brand new home.

4.5
Verified Homeowner
Murfreesboro, on Sep 08, 2020

The customer service has been fanatic despite the barriers met with the ongoing pandemic.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Sep 08, 2020

Thank you so much for your trust in us...and your patience as we all navigate this strange time!

Murfreesboro, TN, on Jun 13, 2020

[name removed] sales manager was very knowledgeable and helpful the hole step of the way.

4.7
Verified Homeowner
Murfreesboro, on Jul 31, 2020

I have been trying to get someone to come out and fix my steps and floors for months. My floors have gotten so bad that my children have tripped walking down the hallway because of how unlevel the floor has become

0.5
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

Thank you for your feedback. If your items have been submitted through our Warranty team that is the best way to ensure we get your problems resolved. Hopefully we can get everything taken care of quickly and to your satisfaction.

Fairview, TN, on May 29, 2020

The color selection process was very easy for a first time home buyer! We had lots of help and they made it fun!

4.0
Verified Homeowner

Customer Care Team

The Jones Company

Jun 25, 2020

So great to hear you enjoyed the process of building a new home with The Jones Company! We hope you love your home for years to come!

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Murfreesboro, TN, on Mar 05, 2021

The on site agents were amazing throughout. Our original project manager was amazing he kept us informed and checked into any issues that came up during the building process. He left the company about a mouth before closing and it felt as though his replacement didn't want to be bothered with finishing the build. There have been finish concerns that came up and many were not addressed

4.7
Verified Homeowner
Murfreesboro, TN, on Mar 02, 2021

Overall the process was fairly open and we were kept informed. There were some areas where communications were not clear. The granite selection in the design center was not current and the granite received did not match our expectations. Never told we would have front step railings. Given no choice in design of the railings. Had to the replace the railings due to fuctionality and quality at our expense. There were too many open items (list over 2 pages long) at closing day walk-thru. 1 closing day item still open after 2 moths. Never informed there would a $500.00 dollar HOA capital transfer fee associated with home purchase.

4.3
Verified Homeowner
Murfreesboro, TN, on Jan 03, 2021

The weekly updates and professionalism

5.0
Verified Homeowner
Murfreesboro, TN, on Jul 17, 2020

I liked how organized the process was. I was informed of what to expect, in detail, at the beginning; designers at the studio were extremely helpful with answering lots of questions/concerns we had about picking out every detail of our home; then we received weekly updates, from the builder personally, listing detailed progress for that week. The quality of the home is wonderful and we agree that [name removed] uses every inch of the home so well. Excellent experience all the way around!

5.0
Verified Homeowner
Murfreesboro, TN, on Jul 03, 2020

Purchase experience was fine.

3.7
Verified Homeowner
Murfreesboro, TN, on Jun 29, 2020

Like: Literally almost everything. It surpassed expectations for sure! I think we assumed there would be more hiccups and letdowns based on friends' stories about building a home, but honestly, this process was so delightful and the [name removed] team is definitely on top of their game. [name removed] to mention there were several "wow"/above and beyond moments. Dislike: We are a bit disappointed in some patches in the yard that didn't get grass, but [name removed] is keeping an eye on it with us. Also, we wish everyone was a little more upfront about the pool and setting expectations there.

4.8
Verified Homeowner
Murfreesboro, TN, on Jun 29, 2020

Communication, details, and updates from my sales person, [name removed] and builder, [name removed]

5.0
Verified Homeowner
Murfreesboro, TN, on Jun 16, 2020

Getting a brand new home.

4.5
Verified Homeowner
Murfreesboro, TN, on Jun 13, 2020

[name removed] sales manager was very knowledgeable and helpful the hole step of the way.

4.7
Verified Homeowner
Fairview, TN, on May 29, 2020

The color selection process was very easy for a first time home buyer! We had lots of help and they made it fun!

4.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Murfreesboro, on Mar 11, 2021

Have not had experience yet

5.0
Verified Homeowner
Murfreesboro, on Nov 29, 2020

Our experience with The [name removed] Company has been great. It is a beautifully, well-built home and all services/care have been provided in a courteous manner. We are still waiting on one matter to be handled that was on the repair list; that is the outdoor handrails on the front porch stairs. The rails are not securely installed and bricks were cracked from install. The rails are also rusted.

4.4
Verified Homeowner
Murfreesboro, on Nov 04, 2020

Warranty items took a really long time to be corrected. We have some new items that will be reviewed per the construction manager once the houses are finished on either side of us. Minor issues/corrections due to construction working being done on both sides of us.

2.9
Verified Homeowner
Murfreesboro, on Oct 31, 2020

Everyone has been so responsive- [name removed] keeps in contact and has coordinated everything

5.0
Verified Homeowner
Murfreesboro, on Oct 31, 2020

We had an underground leak in our plumbing and [name removed] pointed us in the right direction immediately. It was fixed and paid for via the warranty, no problem.

5.0
Verified Homeowner
Murfreesboro, on Oct 16, 2020

[name removed]’t taken care of all my warranty services put in over three months ago.

4.2
Verified Homeowner
Fairview, on Oct 04, 2020

Problems that were discussed before the closing date have still not been fixed. Those that were fixed were done poorly, quickly, and cheaply.

1.5
Verified Homeowner
Murfreesboro, on Sep 08, 2020

The customer service has been fanatic despite the barriers met with the ongoing pandemic.

5.0
Verified Homeowner
Murfreesboro, on Jul 31, 2020

I have been trying to get someone to come out and fix my steps and floors for months. My floors have gotten so bad that my children have tripped walking down the hallway because of how unlevel the floor has become

0.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Murfreesboro, on Mar 17, 2021

I have been experiencing plumbing issues that are not being addressed. The plumbing company that has come out (twice) is not able to diagnose or fix the problem with knocking pipes when the upstairs toilets are flushed. I have submitted warranty requests and am not getting a response. Also, the tile in the master bathroom and guest bathroom floor is horribly flawed. [name removed] with the warranty dept said that I should note it on my end of the year walk-through. I hope this is something that will be addressed at that time. Lots of floor popping, which [name removed] also said they will correct at year end. I have an issue with "foundation drain" (24/7) out at my front curb as well. It looks awful and needs to be buried.

2.9
Verified Homeowner
Murfreesboro, on Feb 10, 2021

Horrific experience. I regret building with [name removed]. Absolute nightmare of a house.

0.5
Verified Homeowner