Homebuilder Ratings & Reviews

The New Home Company Reviews

1,548 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Lathrop, CA, on Feb 23, 2021

Fair customer service.

4.0
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 23, 2021

I loved working with [name removed] at the sales office and [name removed] with the designing of the options.

4.8
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 21, 2021

The staff was very attentive and answered all my questions in a timely manner. They made the whole move in process very easy.

4.2
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 21, 2021

[name removed] has always been responsive in handling any issues we had.

4.9
Verified Homeowner
Vacaville, CA, on Feb 19, 2021

[name removed] is the best! She is knowledgeable and helpful and makes all of her homeowners feel important.

5.0
Verified Homeowner
San Diego, CA, on Feb 18, 2021

[name removed] builder is still onsite so access for customer care issues has been very timely.

5.0
Verified Homeowner
Vacaville, CA, on Feb 17, 2021

We like the responsiveness, personality, and the genuine concern we've received when dealing with our warranty service team. The care that we've received has been prompt and courteous. We have developed a healthy relationship with the warranty staff, which has helped us invest our trust in them.

5.0
Verified Homeowner
Vacaville, CA, on Feb 16, 2021

Quick responses from thoughtful staff have been great

5.0
Verified Homeowner
Vacaville, CA, on Feb 16, 2021

Superior customer service.

5.0
Verified Homeowner
Milpitas, CA, on Feb 14, 2021

There always has been prompt follow ups for all the issues raised so far

4.8
Verified Homeowner
Davis, CA, on Feb 13, 2021

All staff members are very kind and competent.

5.0
Verified Homeowner
Sacramento, CA, on Feb 11, 2021

Everything on the development's end was smooth and the condo is really nice. I appreciated the easy-to-read and abundant reference documents and the personal customer service care with the walk-throughs, how-to "tutorials ", and the follow-up fixes and touch-ups. [name removed] was (is) awesome, and the rest of The New Home Company crew, including [name removed] who personally installed my Brilliant plate and fixed my laundry room issues, were all very welcoming!

4.6
Verified Homeowner
Rancho Cucamonga, CA, on Feb 10, 2021

I like that [name removed] and [name removed] are easy to approach when it comes to questions about my home warranty.

5.0
Verified Homeowner
Orange, CA, on Feb 06, 2021

Everything from the contract to the move-in was great and we liked it.

4.9
Verified Homeowner
Sacramento, CA, on Feb 06, 2021

[name removed] has been wonderful to work this first year in my new home. He is always responsive, friendly, communicative, and goes over and above to make sure my house is taken care of.

5.0
Verified Homeowner
Vacaville, CA, on Feb 06, 2021

It's better than I expected! [name removed] [name removed] responds very quickly to our needs and is very pleasant to work with!

5.0
Verified Homeowner
Vacaville, CA, on Feb 06, 2021

I like that I haven’t had to use the warranty service to date.

5.0
Verified Homeowner
Corona, CA, on Feb 04, 2021

All levels of staff that I encountered were exceptionally courteous, helpful, open, patient and very accommodating. At every stage of the process, the welcoming, accommodating, and genuinely collaborative nature of everyone I encountered helped me confidently navigate through one of the most challenging life changes I've ever had to go through thus far. Special callouts to [name removed], CeCe, [name removed], [name removed] and [name removed] for accommodating all mine and my wife's questions and concerns. They all showed high levels of professionalism and generous cooperation. Thank you

5.0
Verified Homeowner
Corona, CA, on Feb 04, 2021

[name removed] entire process was very good. I did not have any problems. [name removed] staff was great in walking me through everything.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Feb 04, 2021

[Translated from VI] All the staff from the seller to the home forwarder are very nice and very friendly. I'm very satisfied

5.0
Verified Homeowner

Builder Profile

BUILD A BETTER LIFE While wood and steel make for strong homes, the best homes are the ones built with heart. We recognize that our homes are a reflection of ourselves, and of our experiences and the people we have loved.

This is our legacy.

Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

We hold ourselves to a higher standard. We demand more from ourselves. We care about how the home looks, feels and lives and why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less