Overall Satisfaction
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Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Gilbert, AZ, on Aug 14, 2020
[name removed], [name removed], [name removed], everyone we worked with is super nice and caring.
Gilbert, on Nov 07, 2020
New [name removed] Company has best warranty customer service representative - [name removed]! This is the 3-rd new home we have purchases, but this is the FIRST time we are absolutely pleased with warranty service that represents everything and more that customer could ask for.
Gilbert, AZ, on Jul 23, 2020
We love how friendly, professional and approachable was [name removed] when we have come first time to see the house. We were very impressed how easy was to work with [name removed] to fix the little issues just before move in. It was great experience!
Gilbert, on Oct 03, 2020
[name removed] is the most positive and responsible person we have ever dealt with during a construction project. He is prompt with return calls and his follow trough is fabulous. We have not been able to actually be in our new home since March, and having him be our eyes and ears on the job has left us worry free. We will be there October 10 and with the monsoon damaging out floors [name removed] is climbing mountains to make sure we walk into a beautiful home. He is to be commended. [name removed] was able to help us in [name removed]'s absence while he moved his family here, and [name removed] was equally responsible and helpful. [name removed] homes is truly fortunate to have such excellent employees.
Gilbert, on Mar 30, 2021
I wish The New [name removed] Company build more homes in our subdivision. Our family members who want to move close to us, want also exact same house!
Gilbert, AZ, on Apr 18, 2020
[name removed] and [name removed] always did their best to make us feel at home and correct anything along the way. What a great team you have put together!! Thank you, Thank you!
Gilbert, on Aug 29, 2020
Very quick, courteous and professional with resolving any issues.
Gilbert, on Mar 21, 2021
We were lucky to meet a great team for personal care, [name removed], [name removed] , [name removed], and [name removed]. We bought this home then Covid hit so all our decisions were made long distance from Chicago. We referred to them as [name removed]. Frankly they were our eyes on the job. They took time to repeatedly go to our home during construction to keep us aware of progress. We spoke with [name removed] and [name removed] weekly about any concerns, and they addressed them promptly. A trust was formed across the miles. We have built 3 custom homes and had a good idea of what we wanted and expected from choicest a semi custom. [name removed] was invaluable in our decisions on selecting tiles, countertops and countless other items. We are thrilled to have worked with them.
Gilbert, AZ, on Apr 18, 2020
Friendly easy to work with and took care of things that needed attention quickly.
Gilbert, AZ, on Mar 04, 2020
We absolutely loved working with [name removed] from the sales team and [name removed].
Gilbert, on Jul 10, 2020
[name removed] has gone the “extra mile” on any items we needed! In my opinion he is definitely a “keeper”. I hope we can continue to have access to him in the future.
Gilbert, on Nov 30, 2020
Working with [name removed] has been great. He is always available and responsive, and ha has met our needs in a very timely fashion.
Gilbert, AZ, on Feb 18, 2020
The communication was fantastic, the response time and efforts to concerns was incredible and every part of the process was so smooth that it really was a pleasant and exciting experience.
Gilbert, on Jun 12, 2020
[name removed] is VERY responsive. He makes more of my concerns even if I just bump into him in the neighborhood and mention a concern. He’s so attentive and concerned that things get taken care of.
Gilbert, on Nov 07, 2020
Everyone we dealt with is professional, knowledgeable, & friendly. We appreciate everyone for everything they’ve done for us!
Gilbert, AZ, on Jan 13, 2020
The overall excitement of having our dream home built :)
Gilbert, on Jun 07, 2020
[name removed] has been great to work with! He has kept in touch with us and has taken care of anything that has come up.
Gilbert, AZ, on Jan 08, 2020
[name removed] was key to our satisfaction. We felt like we could trust him throughout the process and that he had our interest at heart.
Gilbert, on Jun 04, 2020
We love that our Customer Care Representative is just a phone call (or text) away and is always responsive in getting things done at our home that we feel have needed fixing or extra attention. It is so nice having someone serve as that 'middle person' between the home owner and the various trades people.
Gilbert, on Oct 29, 2020
We love our new home but we especially love our floor plan!
Gilbert, AZ, on Dec 20, 2019
Everyone was very easy to work with and very pleasant, friendly, understanding and accommodating from the sales team, to the designers and to the individuals who are helping with our transition into the home.
Gilbert, on May 30, 2020
[name removed] is always very prompt to respond to messages or calls, is quick to get repairs/work scheduled which doesn't take long, and always follows up once repairs are finished. He goes above and beyond whats expected of him and always does it all with a bright smile and genuine happiness. He is wonderful to work with.
Gilbert, on Sep 18, 2020
[name removed] is fantastic to work with, and has gone above and beyond to help us with any problems. [name removed] is also terrific. The home appears to be very well built, and The New [name removed] Company has stood behind their product thus far.
Gilbert, AZ, on Dec 08, 2019
We loved [name removed]. He kept his word and followed through on all of our areas of concern.
Gilbert, on May 28, 2020
[name removed] is terrific. He has been nothing but a pleasure, and has gone above and beyond for us on a number of occasions. We believe he truly cares.
Gilbert, on Aug 08, 2020
Quality of the finish work; paint, flooring, cabinets, tiles, etc. was poor and has required significant follow up to bring to a satisfactory standard. Customer Service has been great in regard to the follow up but the original work was subpar
Gilbert, on May 16, 2020
[name removed] is fantastic! Anything to do with the home warranty he is all over it with a smile on his face. He is a hard worker and a great person. Couldn't be happier!
Gilbert, on Jul 31, 2020
We love the entire experience. before during and after experience has been amazing
Gilbert, AZ, on Nov 14, 2019
The ONLY reason these scores are 10s are because of [name removed], [name removed], and [name removed].
Gilbert, on Mar 24, 2020
Your team were great when the house was sold to us and it didn't change after sales... great experience all around - [name removed]/ [name removed] and [name removed] is the Dream team
Gilbert, on Apr 03, 2020
The build timeline was a bit off. [name removed] and [name removed] are great guys. My favorite guys I’ve ever worked with on a house build. [name removed] has been awesome with helping repairs. He is always very accessible and prompt.
Gilbert, AZ, on Nov 07, 2019
[removed] was great to work with, always very accommodating, quick to respond to questions or needs. [removed] is great . [removed] Lyon in Customer Service is also awesome
Gilbert, on Dec 18, 2019
The people and the home quality. We have worked closely with [name removed] and [name removed] the past several months and feel that The New [name removed] Company is top notch because these two men are most excellent. They care and it shows.
Gilbert, on Feb 06, 2020
the finished quality of many features in the home in regard to paint, trim, baseboards, casings, etc. was poor and our customer service representative has been wonderful by having vendors and workers respond to fix and finish these issues.
Gilbert, on Oct 23, 2019
[removed] and [removed] both awesome. They follow through and get issues resolved.
Gilbert, AZ, on Nov 02, 2019
First the quality of our home and of course the great team you have, [removed] & [removed] make a great Sales team, JR is an amazing Site Manager and [removed] is always on top of the game.. this is a true dream team and we are happy to deal with this team
Gilbert, on Oct 18, 2019
[removed] is always available, responsive and willing to do whatever he can to make sure our needs are met.
Gilbert, on Aug 23, 2019
[removed] is very knowledgeable & pays excellent attention to detail! [removed] is very service oriented, has great interpersonal skills, and works very hard.
Gilbert, AZ, on Sep 28, 2019
The new team made it a great experience. Once they changed teams my house made quick progress and the team was awesome!
Gilbert, AZ, on Sep 26, 2019
sales agents have been very responsive as well as customer service representatives
Gilbert, AZ, on Jun 17, 2019
Felt we were getting quality high end materials and workmanship. Sales person was transparent, helpful throughout the process, kept us well informed, set expectations well. When issues were identified after walk through, NWHM addressed issues comprehensively and went over and above to make amends for inconveniences. Even though everything didn’t go according to plan and some work had to be finished after closing, we felt very confident and covered at all times.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Gilbert, AZ, on Aug 14, 2020
[name removed], [name removed], [name removed], everyone we worked with is super nice and caring.
Gilbert, AZ, on Jul 23, 2020
We love how friendly, professional and approachable was [name removed] when we have come first time to see the house. We were very impressed how easy was to work with [name removed] to fix the little issues just before move in. It was great experience!
Gilbert, AZ, on Apr 18, 2020
[name removed] and [name removed] always did their best to make us feel at home and correct anything along the way. What a great team you have put together!! Thank you, Thank you!
Gilbert, AZ, on Apr 18, 2020
Friendly easy to work with and took care of things that needed attention quickly.
Gilbert, AZ, on Mar 04, 2020
We absolutely loved working with [name removed] from the sales team and [name removed].
Gilbert, AZ, on Feb 18, 2020
The communication was fantastic, the response time and efforts to concerns was incredible and every part of the process was so smooth that it really was a pleasant and exciting experience.
Gilbert, AZ, on Jan 13, 2020
The overall excitement of having our dream home built :)
Gilbert, AZ, on Jan 08, 2020
[name removed] was key to our satisfaction. We felt like we could trust him throughout the process and that he had our interest at heart.
Gilbert, AZ, on Dec 20, 2019
Everyone was very easy to work with and very pleasant, friendly, understanding and accommodating from the sales team, to the designers and to the individuals who are helping with our transition into the home.
Gilbert, AZ, on Dec 08, 2019
We loved [name removed]. He kept his word and followed through on all of our areas of concern.
Gilbert, AZ, on Nov 14, 2019
The ONLY reason these scores are 10s are because of [name removed], [name removed], and [name removed].
Gilbert, AZ, on Nov 07, 2019
[removed] was great to work with, always very accommodating, quick to respond to questions or needs. [removed] is great . [removed] Lyon in Customer Service is also awesome
Gilbert, AZ, on Nov 02, 2019
First the quality of our home and of course the great team you have, [removed] & [removed] make a great Sales team, JR is an amazing Site Manager and [removed] is always on top of the game.. this is a true dream team and we are happy to deal with this team
Gilbert, AZ, on Sep 28, 2019
The new team made it a great experience. Once they changed teams my house made quick progress and the team was awesome!
Gilbert, AZ, on Sep 26, 2019
sales agents have been very responsive as well as customer service representatives
Gilbert, AZ, on Jun 17, 2019
Felt we were getting quality high end materials and workmanship. Sales person was transparent, helpful throughout the process, kept us well informed, set expectations well. When issues were identified after walk through, NWHM addressed issues comprehensively and went over and above to make amends for inconveniences. Even though everything didn’t go according to plan and some work had to be finished after closing, we felt very confident and covered at all times.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Gilbert, on Nov 07, 2020
New [name removed] Company has best warranty customer service representative - [name removed]! This is the 3-rd new home we have purchases, but this is the FIRST time we are absolutely pleased with warranty service that represents everything and more that customer could ask for.
Gilbert, on Oct 03, 2020
[name removed] is the most positive and responsible person we have ever dealt with during a construction project. He is prompt with return calls and his follow trough is fabulous. We have not been able to actually be in our new home since March, and having him be our eyes and ears on the job has left us worry free. We will be there October 10 and with the monsoon damaging out floors [name removed] is climbing mountains to make sure we walk into a beautiful home. He is to be commended. [name removed] was able to help us in [name removed]'s absence while he moved his family here, and [name removed] was equally responsible and helpful. [name removed] homes is truly fortunate to have such excellent employees.
Gilbert, on Aug 29, 2020
Very quick, courteous and professional with resolving any issues.
Gilbert, on Jul 10, 2020
[name removed] has gone the “extra mile” on any items we needed! In my opinion he is definitely a “keeper”. I hope we can continue to have access to him in the future.
Gilbert, on Jun 12, 2020
[name removed] is VERY responsive. He makes more of my concerns even if I just bump into him in the neighborhood and mention a concern. He’s so attentive and concerned that things get taken care of.
Gilbert, on Jun 07, 2020
[name removed] has been great to work with! He has kept in touch with us and has taken care of anything that has come up.
Gilbert, on Jun 04, 2020
We love that our Customer Care Representative is just a phone call (or text) away and is always responsive in getting things done at our home that we feel have needed fixing or extra attention. It is so nice having someone serve as that 'middle person' between the home owner and the various trades people.
Gilbert, on May 30, 2020
[name removed] is always very prompt to respond to messages or calls, is quick to get repairs/work scheduled which doesn't take long, and always follows up once repairs are finished. He goes above and beyond whats expected of him and always does it all with a bright smile and genuine happiness. He is wonderful to work with.
Gilbert, on May 28, 2020
[name removed] is terrific. He has been nothing but a pleasure, and has gone above and beyond for us on a number of occasions. We believe he truly cares.
Gilbert, on May 16, 2020
[name removed] is fantastic! Anything to do with the home warranty he is all over it with a smile on his face. He is a hard worker and a great person. Couldn't be happier!
Gilbert, on Mar 24, 2020
Your team were great when the house was sold to us and it didn't change after sales... great experience all around - [name removed]/ [name removed] and [name removed] is the Dream team
Gilbert, on Feb 06, 2020
the finished quality of many features in the home in regard to paint, trim, baseboards, casings, etc. was poor and our customer service representative has been wonderful by having vendors and workers respond to fix and finish these issues.
Gilbert, on Oct 23, 2019
[removed] and [removed] both awesome. They follow through and get issues resolved.
Gilbert, on Oct 18, 2019
[removed] is always available, responsive and willing to do whatever he can to make sure our needs are met.
Gilbert, on Aug 23, 2019
[removed] is very knowledgeable & pays excellent attention to detail! [removed] is very service oriented, has great interpersonal skills, and works very hard.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Gilbert, on Mar 30, 2021
I wish The New [name removed] Company build more homes in our subdivision. Our family members who want to move close to us, want also exact same house!
Gilbert, on Mar 21, 2021
We were lucky to meet a great team for personal care, [name removed], [name removed] , [name removed], and [name removed]. We bought this home then Covid hit so all our decisions were made long distance from Chicago. We referred to them as [name removed]. Frankly they were our eyes on the job. They took time to repeatedly go to our home during construction to keep us aware of progress. We spoke with [name removed] and [name removed] weekly about any concerns, and they addressed them promptly. A trust was formed across the miles. We have built 3 custom homes and had a good idea of what we wanted and expected from choicest a semi custom. [name removed] was invaluable in our decisions on selecting tiles, countertops and countless other items. We are thrilled to have worked with them.
Gilbert, on Nov 30, 2020
Working with [name removed] has been great. He is always available and responsive, and ha has met our needs in a very timely fashion.
Gilbert, on Nov 07, 2020
Everyone we dealt with is professional, knowledgeable, & friendly. We appreciate everyone for everything they’ve done for us!
Gilbert, on Oct 29, 2020
We love our new home but we especially love our floor plan!
Gilbert, on Sep 18, 2020
[name removed] is fantastic to work with, and has gone above and beyond to help us with any problems. [name removed] is also terrific. The home appears to be very well built, and The New [name removed] Company has stood behind their product thus far.
Gilbert, on Aug 08, 2020
Quality of the finish work; paint, flooring, cabinets, tiles, etc. was poor and has required significant follow up to bring to a satisfactory standard. Customer Service has been great in regard to the follow up but the original work was subpar
Gilbert, on Jul 31, 2020
We love the entire experience. before during and after experience has been amazing
Gilbert, on Apr 03, 2020
The build timeline was a bit off. [name removed] and [name removed] are great guys. My favorite guys I’ve ever worked with on a house build. [name removed] has been awesome with helping repairs. He is always very accessible and prompt.