Top Homebuilder Ratings & Reviews

The New Home Company

Belmont @ Somerset

10 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.8
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

SOLD OUT!

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Gilbert, AZ, on Aug 14, 2020

[name removed], [name removed], [name removed], everyone we worked with is super nice and caring.

5.0
Verified Homeowner
Gilbert, on Nov 07, 2020

New [name removed] Company has best warranty customer service representative - [name removed]! This is the 3-rd new home we have purchases, but this is the FIRST time we are absolutely pleased with warranty service that represents everything and more that customer could ask for.

5.0
Verified Homeowner
Gilbert, on May 14, 2021

Good customer service

5.0
Verified Homeowner
Gilbert, AZ, on Jul 23, 2020

We love how friendly, professional and approachable was [name removed] when we have come first time to see the house. We were very impressed how easy was to work with [name removed] to fix the little issues just before move in. It was great experience!

5.0
Verified Homeowner
Gilbert, on Oct 03, 2020

[name removed] is the most positive and responsible person we have ever dealt with during a construction project. He is prompt with return calls and his follow trough is fabulous. We have not been able to actually be in our new home since March, and having him be our eyes and ears on the job has left us worry free. We will be there October 10 and with the monsoon damaging out floors [name removed] is climbing mountains to make sure we walk into a beautiful home. He is to be commended. [name removed] was able to help us in [name removed]'s absence while he moved his family here, and [name removed] was equally responsible and helpful. [name removed] homes is truly fortunate to have such excellent employees.

5.0
Verified Homeowner
Gilbert, on Mar 30, 2021

I wish The New [name removed] Company build more homes in our subdivision. Our family members who want to move close to us, want also exact same house!

4.8
Verified Homeowner
Gilbert, AZ, on Apr 18, 2020

[name removed] and [name removed] always did their best to make us feel at home and correct anything along the way. What a great team you have put together!! Thank you, Thank you!

5.0
Verified Homeowner
Gilbert, on Aug 29, 2020

Very quick, courteous and professional with resolving any issues.

5.0
Verified Homeowner
Gilbert, on Mar 21, 2021

We were lucky to meet a great team for personal care, [name removed], [name removed] , [name removed], and [name removed]. We bought this home then Covid hit so all our decisions were made long distance from Chicago. We referred to them as [name removed]. Frankly they were our eyes on the job. They took time to repeatedly go to our home during construction to keep us aware of progress. We spoke with [name removed] and [name removed] weekly about any concerns, and they addressed them promptly. A trust was formed across the miles. We have built 3 custom homes and had a good idea of what we wanted and expected from choicest a semi custom. [name removed] was invaluable in our decisions on selecting tiles, countertops and countless other items. We are thrilled to have worked with them.

4.5
Verified Homeowner
Gilbert, AZ, on Apr 18, 2020

Friendly easy to work with and took care of things that needed attention quickly.

5.0
Verified Homeowner
Gilbert, on Jul 13, 2020

Customer care was excellent and very freindly

5.0
Verified Homeowner
Gilbert, on Jan 28, 2021

[name removed] has been a great support.

5.0
Verified Homeowner
Gilbert, AZ, on Mar 04, 2020

We absolutely loved working with [name removed] from the sales team and [name removed].

4.9
Verified Homeowner
Gilbert, on Jul 10, 2020

[name removed] has gone the “extra mile” on any items we needed! In my opinion he is definitely a “keeper”. I hope we can continue to have access to him in the future.

5.0
Verified Homeowner
Gilbert, on Nov 30, 2020

Working with [name removed] has been great. He is always available and responsive, and ha has met our needs in a very timely fashion.

5.0
Verified Homeowner
Gilbert, AZ, on Feb 18, 2020

The communication was fantastic, the response time and efforts to concerns was incredible and every part of the process was so smooth that it really was a pleasant and exciting experience.

4.9
Verified Homeowner
Gilbert, on Jun 12, 2020

[name removed] is VERY responsive. He makes more of my concerns even if I just bump into him in the neighborhood and mention a concern. He’s so attentive and concerned that things get taken care of.

5.0
Verified Homeowner
Gilbert, on Nov 07, 2020

Everyone we dealt with is professional, knowledgeable, & friendly. We appreciate everyone for everything they’ve done for us!

4.0
Verified Homeowner
Gilbert, AZ, on Jan 13, 2020

The overall excitement of having our dream home built :)

5.0
Verified Homeowner
Gilbert, on Jun 07, 2020

[name removed] has been great to work with! He has kept in touch with us and has taken care of anything that has come up.

5.0
Verified Homeowner
Gilbert, on Nov 01, 2020

Friendly people, reliable and easy to work with.

5.0
Verified Homeowner
Gilbert, AZ, on Jan 08, 2020

[name removed] was key to our satisfaction. We felt like we could trust him throughout the process and that he had our interest at heart.

5.0
Verified Homeowner
Gilbert, on Jun 04, 2020

We love that our Customer Care Representative is just a phone call (or text) away and is always responsive in getting things done at our home that we feel have needed fixing or extra attention. It is so nice having someone serve as that 'middle person' between the home owner and the various trades people.

5.0
Verified Homeowner
Gilbert, on Oct 29, 2020

We love our new home but we especially love our floor plan!

4.9
Verified Homeowner
Gilbert, AZ, on Dec 20, 2019

Everyone was very easy to work with and very pleasant, friendly, understanding and accommodating from the sales team, to the designers and to the individuals who are helping with our transition into the home.

5.0
Verified Homeowner
Gilbert, on May 30, 2020

[name removed] is always very prompt to respond to messages or calls, is quick to get repairs/work scheduled which doesn't take long, and always follows up once repairs are finished. He goes above and beyond whats expected of him and always does it all with a bright smile and genuine happiness. He is wonderful to work with.

5.0
Verified Homeowner
Gilbert, on Sep 18, 2020

[name removed] is fantastic to work with, and has gone above and beyond to help us with any problems. [name removed] is also terrific. The home appears to be very well built, and The New [name removed] Company has stood behind their product thus far.

4.2
Verified Homeowner
Gilbert, AZ, on Dec 08, 2019

We loved [name removed]. He kept his word and followed through on all of our areas of concern.

4.7
Verified Homeowner
Gilbert, on May 28, 2020

[name removed] is terrific. He has been nothing but a pleasure, and has gone above and beyond for us on a number of occasions. We believe he truly cares.

3.6
Verified Homeowner
Gilbert, on Aug 08, 2020

Quality of the finish work; paint, flooring, cabinets, tiles, etc. was poor and has required significant follow up to bring to a satisfactory standard. Customer Service has been great in regard to the follow up but the original work was subpar

4.3
Verified Homeowner
Gilbert, AZ, on Dec 02, 2019

[name removed] and [name removed]

5.0
Verified Homeowner
Gilbert, on May 16, 2020

[name removed] is fantastic! Anything to do with the home warranty he is all over it with a smile on his face. He is a hard worker and a great person. Couldn't be happier!

5.0
Verified Homeowner
Gilbert, on Jul 31, 2020

We love the entire experience. before during and after experience has been amazing

5.0
Verified Homeowner
Gilbert, AZ, on Nov 14, 2019

The ONLY reason these scores are 10s are because of [name removed], [name removed], and [name removed].

4.3
Verified Homeowner
Gilbert, on Mar 24, 2020

Your team were great when the house was sold to us and it didn't change after sales... great experience all around - [name removed]/ [name removed] and [name removed] is the Dream team

5.0
Verified Homeowner
Gilbert, on Apr 03, 2020

The build timeline was a bit off. [name removed] and [name removed] are great guys. My favorite guys I’ve ever worked with on a house build. [name removed] has been awesome with helping repairs. He is always very accessible and prompt.

4.8
Verified Homeowner
Gilbert, AZ, on Nov 07, 2019

[removed] was great to work with, always very accommodating, quick to respond to questions or needs. [removed] is great . [removed] Lyon in Customer Service is also awesome

2.6
Verified Homeowner
Gilbert, on Dec 18, 2019

The people and the home quality. We have worked closely with [name removed] and [name removed] the past several months and feel that The New [name removed] Company is top notch because these two men are most excellent. They care and it shows.

5.0
Verified Homeowner
Gilbert, on Feb 06, 2020

the finished quality of many features in the home in regard to paint, trim, baseboards, casings, etc. was poor and our customer service representative has been wonderful by having vendors and workers respond to fix and finish these issues.

5.0
Verified Homeowner
Gilbert, on Oct 23, 2019

[removed] and [removed] both awesome. They follow through and get issues resolved.

5.0
Verified Homeowner
Gilbert, AZ, on Nov 02, 2019

First the quality of our home and of course the great team you have, [removed] & [removed] make a great Sales team, JR is an amazing Site Manager and [removed] is always on top of the game.. this is a true dream team and we are happy to deal with this team

5.0
Verified Homeowner
Gilbert, AZ, on Oct 13, 2019

Professionalism of the staff.

5.0
Verified Homeowner
Gilbert, on Oct 18, 2019

[removed] is always available, responsive and willing to do whatever he can to make sure our needs are met.

5.0
Verified Homeowner
Gilbert, on Aug 23, 2019

[removed] is very knowledgeable & pays excellent attention to detail! [removed] is very service oriented, has great interpersonal skills, and works very hard.

5.0
Verified Homeowner
Gilbert, AZ, on Sep 28, 2019

The new team made it a great experience. Once they changed teams my house made quick progress and the team was awesome!

4.9
Verified Homeowner
Gilbert, on Jul 09, 2019

Same day or next day response

5.0
Verified Homeowner
Gilbert, AZ, on Sep 26, 2019

sales agents have been very responsive as well as customer service representatives

4.5
Verified Homeowner
Gilbert, AZ, on Aug 30, 2019

people we worked with were very good.

5.0
Verified Homeowner
Gilbert, AZ, on Aug 11, 2019

[removed] has been very attentive and helpful.

5.0
Verified Homeowner
Gilbert, AZ, on Jun 17, 2019

Felt we were getting quality high end materials and workmanship. Sales person was transparent, helpful throughout the process, kept us well informed, set expectations well. When issues were identified after walk through, NWHM addressed issues comprehensively and went over and above to make amends for inconveniences. Even though everything didn’t go according to plan and some work had to be finished after closing, we felt very confident and covered at all times.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, AZ, on Aug 14, 2020

[name removed], [name removed], [name removed], everyone we worked with is super nice and caring.

5.0
Verified Homeowner
Gilbert, AZ, on Jul 23, 2020

We love how friendly, professional and approachable was [name removed] when we have come first time to see the house. We were very impressed how easy was to work with [name removed] to fix the little issues just before move in. It was great experience!

5.0
Verified Homeowner
Gilbert, AZ, on Apr 18, 2020

[name removed] and [name removed] always did their best to make us feel at home and correct anything along the way. What a great team you have put together!! Thank you, Thank you!

5.0
Verified Homeowner
Gilbert, AZ, on Apr 18, 2020

Friendly easy to work with and took care of things that needed attention quickly.

5.0
Verified Homeowner
Gilbert, AZ, on Mar 04, 2020

We absolutely loved working with [name removed] from the sales team and [name removed].

4.9
Verified Homeowner
Gilbert, AZ, on Feb 18, 2020

The communication was fantastic, the response time and efforts to concerns was incredible and every part of the process was so smooth that it really was a pleasant and exciting experience.

4.9
Verified Homeowner
Gilbert, AZ, on Jan 13, 2020

The overall excitement of having our dream home built :)

5.0
Verified Homeowner
Gilbert, AZ, on Jan 08, 2020

[name removed] was key to our satisfaction. We felt like we could trust him throughout the process and that he had our interest at heart.

5.0
Verified Homeowner
Gilbert, AZ, on Dec 20, 2019

Everyone was very easy to work with and very pleasant, friendly, understanding and accommodating from the sales team, to the designers and to the individuals who are helping with our transition into the home.

5.0
Verified Homeowner
Gilbert, AZ, on Dec 08, 2019

We loved [name removed]. He kept his word and followed through on all of our areas of concern.

4.7
Verified Homeowner
Gilbert, AZ, on Dec 02, 2019

[name removed] and [name removed]

5.0
Verified Homeowner
Gilbert, AZ, on Nov 14, 2019

The ONLY reason these scores are 10s are because of [name removed], [name removed], and [name removed].

4.3
Verified Homeowner
Gilbert, AZ, on Nov 07, 2019

[removed] was great to work with, always very accommodating, quick to respond to questions or needs. [removed] is great . [removed] Lyon in Customer Service is also awesome

2.6
Verified Homeowner
Gilbert, AZ, on Nov 02, 2019

First the quality of our home and of course the great team you have, [removed] & [removed] make a great Sales team, JR is an amazing Site Manager and [removed] is always on top of the game.. this is a true dream team and we are happy to deal with this team

5.0
Verified Homeowner
Gilbert, AZ, on Oct 13, 2019

Professionalism of the staff.

5.0
Verified Homeowner
Gilbert, AZ, on Sep 28, 2019

The new team made it a great experience. Once they changed teams my house made quick progress and the team was awesome!

4.9
Verified Homeowner
Gilbert, AZ, on Sep 26, 2019

sales agents have been very responsive as well as customer service representatives

4.5
Verified Homeowner
Gilbert, AZ, on Aug 30, 2019

people we worked with were very good.

5.0
Verified Homeowner
Gilbert, AZ, on Aug 11, 2019

[removed] has been very attentive and helpful.

5.0
Verified Homeowner
Gilbert, AZ, on Jun 17, 2019

Felt we were getting quality high end materials and workmanship. Sales person was transparent, helpful throughout the process, kept us well informed, set expectations well. When issues were identified after walk through, NWHM addressed issues comprehensively and went over and above to make amends for inconveniences. Even though everything didn’t go according to plan and some work had to be finished after closing, we felt very confident and covered at all times.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Nov 07, 2020

New [name removed] Company has best warranty customer service representative - [name removed]! This is the 3-rd new home we have purchases, but this is the FIRST time we are absolutely pleased with warranty service that represents everything and more that customer could ask for.

5.0
Verified Homeowner
Gilbert, on Oct 03, 2020

[name removed] is the most positive and responsible person we have ever dealt with during a construction project. He is prompt with return calls and his follow trough is fabulous. We have not been able to actually be in our new home since March, and having him be our eyes and ears on the job has left us worry free. We will be there October 10 and with the monsoon damaging out floors [name removed] is climbing mountains to make sure we walk into a beautiful home. He is to be commended. [name removed] was able to help us in [name removed]'s absence while he moved his family here, and [name removed] was equally responsible and helpful. [name removed] homes is truly fortunate to have such excellent employees.

5.0
Verified Homeowner
Gilbert, on Aug 29, 2020

Very quick, courteous and professional with resolving any issues.

5.0
Verified Homeowner
Gilbert, on Jul 13, 2020

Customer care was excellent and very freindly

5.0
Verified Homeowner
Gilbert, on Jul 10, 2020

[name removed] has gone the “extra mile” on any items we needed! In my opinion he is definitely a “keeper”. I hope we can continue to have access to him in the future.

5.0
Verified Homeowner
Gilbert, on Jun 12, 2020

[name removed] is VERY responsive. He makes more of my concerns even if I just bump into him in the neighborhood and mention a concern. He’s so attentive and concerned that things get taken care of.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2020

[name removed] has been great to work with! He has kept in touch with us and has taken care of anything that has come up.

5.0
Verified Homeowner
Gilbert, on Jun 04, 2020

We love that our Customer Care Representative is just a phone call (or text) away and is always responsive in getting things done at our home that we feel have needed fixing or extra attention. It is so nice having someone serve as that 'middle person' between the home owner and the various trades people.

5.0
Verified Homeowner
Gilbert, on May 30, 2020

[name removed] is always very prompt to respond to messages or calls, is quick to get repairs/work scheduled which doesn't take long, and always follows up once repairs are finished. He goes above and beyond whats expected of him and always does it all with a bright smile and genuine happiness. He is wonderful to work with.

5.0
Verified Homeowner
Gilbert, on May 28, 2020

[name removed] is terrific. He has been nothing but a pleasure, and has gone above and beyond for us on a number of occasions. We believe he truly cares.

3.6
Verified Homeowner
Gilbert, on May 16, 2020

[name removed] is fantastic! Anything to do with the home warranty he is all over it with a smile on his face. He is a hard worker and a great person. Couldn't be happier!

5.0
Verified Homeowner
Gilbert, on Mar 24, 2020

Your team were great when the house was sold to us and it didn't change after sales... great experience all around - [name removed]/ [name removed] and [name removed] is the Dream team

5.0
Verified Homeowner
Gilbert, on Feb 06, 2020

the finished quality of many features in the home in regard to paint, trim, baseboards, casings, etc. was poor and our customer service representative has been wonderful by having vendors and workers respond to fix and finish these issues.

5.0
Verified Homeowner
Gilbert, on Oct 23, 2019

[removed] and [removed] both awesome. They follow through and get issues resolved.

5.0
Verified Homeowner
Gilbert, on Oct 18, 2019

[removed] is always available, responsive and willing to do whatever he can to make sure our needs are met.

5.0
Verified Homeowner
Gilbert, on Aug 23, 2019

[removed] is very knowledgeable & pays excellent attention to detail! [removed] is very service oriented, has great interpersonal skills, and works very hard.

5.0
Verified Homeowner
Gilbert, on Jul 09, 2019

Same day or next day response

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on May 14, 2021

Good customer service

5.0
Verified Homeowner
Gilbert, on Mar 30, 2021

I wish The New [name removed] Company build more homes in our subdivision. Our family members who want to move close to us, want also exact same house!

4.8
Verified Homeowner
Gilbert, on Mar 21, 2021

We were lucky to meet a great team for personal care, [name removed], [name removed] , [name removed], and [name removed]. We bought this home then Covid hit so all our decisions were made long distance from Chicago. We referred to them as [name removed]. Frankly they were our eyes on the job. They took time to repeatedly go to our home during construction to keep us aware of progress. We spoke with [name removed] and [name removed] weekly about any concerns, and they addressed them promptly. A trust was formed across the miles. We have built 3 custom homes and had a good idea of what we wanted and expected from choicest a semi custom. [name removed] was invaluable in our decisions on selecting tiles, countertops and countless other items. We are thrilled to have worked with them.

4.5
Verified Homeowner
Gilbert, on Jan 28, 2021

[name removed] has been a great support.

5.0
Verified Homeowner
Gilbert, on Nov 30, 2020

Working with [name removed] has been great. He is always available and responsive, and ha has met our needs in a very timely fashion.

5.0
Verified Homeowner
Gilbert, on Nov 07, 2020

Everyone we dealt with is professional, knowledgeable, & friendly. We appreciate everyone for everything they’ve done for us!

4.0
Verified Homeowner
Gilbert, on Nov 01, 2020

Friendly people, reliable and easy to work with.

5.0
Verified Homeowner
Gilbert, on Oct 29, 2020

We love our new home but we especially love our floor plan!

4.9
Verified Homeowner
Gilbert, on Sep 18, 2020

[name removed] is fantastic to work with, and has gone above and beyond to help us with any problems. [name removed] is also terrific. The home appears to be very well built, and The New [name removed] Company has stood behind their product thus far.

4.2
Verified Homeowner
Gilbert, on Aug 08, 2020

Quality of the finish work; paint, flooring, cabinets, tiles, etc. was poor and has required significant follow up to bring to a satisfactory standard. Customer Service has been great in regard to the follow up but the original work was subpar

4.3
Verified Homeowner
Gilbert, on Jul 31, 2020

We love the entire experience. before during and after experience has been amazing

5.0
Verified Homeowner
Gilbert, on Apr 03, 2020

The build timeline was a bit off. [name removed] and [name removed] are great guys. My favorite guys I’ve ever worked with on a house build. [name removed] has been awesome with helping repairs. He is always very accessible and prompt.

4.8
Verified Homeowner
Gilbert, on Dec 18, 2019

The people and the home quality. We have worked closely with [name removed] and [name removed] the past several months and feel that The New [name removed] Company is top notch because these two men are most excellent. They care and it shows.

5.0
Verified Homeowner