Top Homebuilder Ratings & Reviews

The New Home Company

Esencia - Cobalt

76 Homeowner Reviews Completed Oct 2019 - Apr 2021

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.8

SOLD OUT!

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, CA, on Dec 17, 2020

Very easy and smooth

5.0
Verified Homeowner
Rancho Mission Viejo, on Mar 03, 2021

Entire experience was very easy throughout. Everyone at the New Home Company was very easy to get ahold of and responded in a timely manner. Entire household has been wonderful with no concerns, everything is running great!

5.0
Verified Homeowner
Rancho Mission Viejo, on Mar 12, 2021

[name removed] is extremely helpful and always there to lend a helping hand

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 29, 2020

[name removed], [name removed], and [name removed] all did a wonderful job! Despite getting laid off a month before closing, each of them have kept calm and stayed in contact with us throughout the whole process. It was extremely nice of them to provide us with kindness amongst our troubling times.

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 24, 2021

No issues. Everything has been great.

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 25, 2021

Customer service through the first year

4.4
Verified Homeowner
Rancho Mission Viejo, on Oct 09, 2020

The New Home Company has been incredible with their customer care and service! Blown away!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 23, 2020

Felt really well taken care of and guided through the process. This was my first home and it didn't feel overwhelming. Really impressed

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 21, 2021

The staff was very attentive and answered all my questions in a timely manner. They made the whole move in process very easy.

4.2
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 25, 2020

Easy process. Willing to help.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

Everyone has been wonderful and accommodating

5.0
Verified Homeowner
Rancho Mission Viejo, on Jan 20, 2021

Obviously covid makes things difficult, but the communication about projects is late and full of error. For example the concrete and slurry projects.

3.7
Verified Homeowner
Rancho Mission Viejo, on May 14, 2020

Sales service was personal and easy. The warranty service is attentive.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 18, 2020

The support from [name removed], [name removed] and [name removed] was amazing! As first time home buyers, it was incredible to have their guidance, positivity and smiling faces.

4.9
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

The response time to get something fixed that’s excellent.

5.0
Verified Homeowner
Rancho Mission Viejo, on May 12, 2020

We have enjoyed our first year. They made it easy on us and if we needed touch ups or help they were there for us.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 17, 2020

The Sales [name removed] ([name removed]) was very responsive which made us comfortable buying our first home during such unprecedented times. [name removed] and team also helped me move in and install my new appliances as Best Buy changed their in home installation policy due to COVID. [name removed] on the customer service side has also been fantastic. He has been very responsive and has made my move in experience really great.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 01, 2020

I have been very happy with how quickly my service orders have been fixed

5.0
Verified Homeowner
Rancho Mission Viejo, on Nov 05, 2019

[removed] of home is great.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 17, 2020

Everything was simple, friendly and straight forward.

4.9
Verified Homeowner
Rancho Mission Viejo, on Sep 28, 2020

OBrian is terrific. He is very responsive and gets the job done.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 02, 2019

When I moved in at first, the service was great. [removed] was always around and welling to help. I feel like no one is hearing our concerns anymore. About the street address signs and the look of our driveways, asfault and concerate. having no address signs, makes it very unsafe in our area. We see delivery cars always distracted trying t figure out where the address is. [removed] to mention, how people get frustrated trying to find us. NEW HOME, you need to fix our streets and put in the signs like the rest of the street so people can find us.

4.0
Verified Homeowner
Rancho Mission Viejo, CA, on May 07, 2020

Everyone we interacted with, from Sales Office to Walk-thru have been great! Knowing someone is always available is very re-assuring.

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 25, 2020

Great and prompt service.

5.0
Verified Homeowner
Rancho Mission Viejo, on Aug 08, 2019

support and help

5.0
Verified Homeowner
Rancho Mission Viejo, on Mar 31, 2020

My house hasn't had any issues. You guys rock!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 29, 2020

I was always able to get in touch with someone if I needed something.

4.9
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Customer Service

4.3
Verified Homeowner
Rancho Mission Viejo, on Feb 07, 2020

Very helpful and answers questions and concerns promptly.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 17, 2020

Sales staff was excellent and very available for questions or concerns.

4.5
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Great layout

4.0
Verified Homeowner
Rancho Mission Viejo, on Dec 19, 2019

[name removed] has always been responsive to my direct requests for the few issues I've raised with him, and has taken good care of me.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 17, 2020

Everyone that I came in contact with was kind and very helpful. [name removed] and [name removed] in the sales department were awesome to [name removed], [name removed] and [name removed] couldn’t have been more helpful. It’s been a pleasure!

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 06, 2019

It’s there if We need it

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 28, 2020

easy, quick

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 27, 2018

I recently had an issue with my downstairs flooring that was repaired in an extremely professional manner and I was very happy with the floor afterwards.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jan 16, 2020

The customer service was outstanding! [name removed] and [name removed] ([name removed]) were always available, kind, responsive and very helpful and supportive.

5.0
Verified Homeowner
Rancho Mission Viejo, on Aug 25, 2018

[removed] is prompt in responding and following up with vendors, very happy with his service.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Nov 01, 2019

Getting the Keys to my new home.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 09, 2019

Getting the walk through with the tutorial of how everything worked and to check everything out.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 08, 2019

The ease and help from the sales associates at [removed]

4.4
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 04, 2019

The professionalism, caring, attention, and ease of the entire process. Never felt pressured, always patient with questions and fully knowledgeable.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 17, 2019

The professional staff and their positive encouragements.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 06, 2019

How smooth and effortless the overall process was. The patience and latitude provided during the required mortgage application process, and the helpfulness of the [removed] and [removed] throughout the overall home buying experience.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Aug 16, 2019

The process was very smooth and stress free, everyone was very friendly.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, CA, on Dec 17, 2020

Very easy and smooth

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 29, 2020

[name removed], [name removed], and [name removed] all did a wonderful job! Despite getting laid off a month before closing, each of them have kept calm and stayed in contact with us throughout the whole process. It was extremely nice of them to provide us with kindness amongst our troubling times.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 23, 2020

Felt really well taken care of and guided through the process. This was my first home and it didn't feel overwhelming. Really impressed

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 25, 2020

Easy process. Willing to help.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 18, 2020

The support from [name removed], [name removed] and [name removed] was amazing! As first time home buyers, it was incredible to have their guidance, positivity and smiling faces.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 17, 2020

The Sales [name removed] ([name removed]) was very responsive which made us comfortable buying our first home during such unprecedented times. [name removed] and team also helped me move in and install my new appliances as Best Buy changed their in home installation policy due to COVID. [name removed] on the customer service side has also been fantastic. He has been very responsive and has made my move in experience really great.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jun 17, 2020

Everything was simple, friendly and straight forward.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on May 07, 2020

Everyone we interacted with, from Sales Office to Walk-thru have been great! Knowing someone is always available is very re-assuring.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 29, 2020

I was always able to get in touch with someone if I needed something.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 17, 2020

Sales staff was excellent and very available for questions or concerns.

4.5
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 17, 2020

Everyone that I came in contact with was kind and very helpful. [name removed] and [name removed] in the sales department were awesome to [name removed], [name removed] and [name removed] couldn’t have been more helpful. It’s been a pleasure!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 28, 2020

easy, quick

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jan 16, 2020

The customer service was outstanding! [name removed] and [name removed] ([name removed]) were always available, kind, responsive and very helpful and supportive.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Nov 01, 2019

Getting the Keys to my new home.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 09, 2019

Getting the walk through with the tutorial of how everything worked and to check everything out.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 08, 2019

The ease and help from the sales associates at [removed]

4.4
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 04, 2019

The professionalism, caring, attention, and ease of the entire process. Never felt pressured, always patient with questions and fully knowledgeable.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 17, 2019

The professional staff and their positive encouragements.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 06, 2019

How smooth and effortless the overall process was. The patience and latitude provided during the required mortgage application process, and the helpfulness of the [removed] and [removed] throughout the overall home buying experience.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Aug 16, 2019

The process was very smooth and stress free, everyone was very friendly.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, on Mar 12, 2021

[name removed] is extremely helpful and always there to lend a helping hand

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 24, 2021

No issues. Everything has been great.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 09, 2020

The New Home Company has been incredible with their customer care and service! Blown away!

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

Everyone has been wonderful and accommodating

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

The response time to get something fixed that’s excellent.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 01, 2020

I have been very happy with how quickly my service orders have been fixed

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 28, 2020

OBrian is terrific. He is very responsive and gets the job done.

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 25, 2020

Great and prompt service.

5.0
Verified Homeowner
Rancho Mission Viejo, on Mar 31, 2020

My house hasn't had any issues. You guys rock!

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 07, 2020

Very helpful and answers questions and concerns promptly.

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 19, 2019

[name removed] has always been responsive to my direct requests for the few issues I've raised with him, and has taken good care of me.

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 06, 2019

It’s there if We need it

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 27, 2018

I recently had an issue with my downstairs flooring that was repaired in an extremely professional manner and I was very happy with the floor afterwards.

5.0
Verified Homeowner
Rancho Mission Viejo, on Aug 25, 2018

[removed] is prompt in responding and following up with vendors, very happy with his service.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, on Mar 03, 2021

Entire experience was very easy throughout. Everyone at the New Home Company was very easy to get ahold of and responded in a timely manner. Entire household has been wonderful with no concerns, everything is running great!

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 25, 2021

Customer service through the first year

4.4
Verified Homeowner
Rancho Mission Viejo, on Feb 21, 2021

The staff was very attentive and answered all my questions in a timely manner. They made the whole move in process very easy.

4.2
Verified Homeowner
Rancho Mission Viejo, on Jan 20, 2021

Obviously covid makes things difficult, but the communication about projects is late and full of error. For example the concrete and slurry projects.

3.7
Verified Homeowner
Rancho Mission Viejo, on May 14, 2020

Sales service was personal and easy. The warranty service is attentive.

5.0
Verified Homeowner
Rancho Mission Viejo, on May 12, 2020

We have enjoyed our first year. They made it easy on us and if we needed touch ups or help they were there for us.

5.0
Verified Homeowner
Rancho Mission Viejo, on Nov 05, 2019

[removed] of home is great.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 02, 2019

When I moved in at first, the service was great. [removed] was always around and welling to help. I feel like no one is hearing our concerns anymore. About the street address signs and the look of our driveways, asfault and concerate. having no address signs, makes it very unsafe in our area. We see delivery cars always distracted trying t figure out where the address is. [removed] to mention, how people get frustrated trying to find us. NEW HOME, you need to fix our streets and put in the signs like the rest of the street so people can find us.

4.0
Verified Homeowner
Rancho Mission Viejo, on Aug 08, 2019

support and help

5.0
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Customer Service

4.3
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Great layout

4.0
Verified Homeowner