Top Homebuilder Ratings & Reviews

The New Home Company

Esencia - Cobalt

82 Homeowner Reviews Completed May 2019 - Nov 2020

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile

The New Home Company logo
BUILD A BETTER LIFE While wood and steel make for strong homes, the best homes are the ones built with heart. We recognize that our homes are a reflection of ourselves, and of our experiences and the people we have loved.

This is our legacy.

Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

We hold ourselves to a higher standard. We demand more from ourselves. We care about how the home looks, feels and lives and why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, on Oct 09, 2020

The New Home Company has been incredible with their customer care and service! Blown away!

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

The response time to get something fixed that’s excellent.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

Everyone has been wonderful and accommodating

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 01, 2020

I have been very happy with how quickly my service orders have been fixed

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 28, 2020

OBrian is terrific. He is very responsive and gets the job done.

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 25, 2020

Great and prompt service.

5.0
Verified Homeowner
Rancho Mission Viejo, on May 14, 2020

Sales service was personal and easy. The warranty service is attentive.

5.0
Verified Homeowner
Rancho Mission Viejo, on May 12, 2020

We have enjoyed our first year. They made it easy on us and if we needed touch ups or help they were there for us.

5.0
Verified Homeowner
Rancho Mission Viejo, on Mar 31, 2020

My house hasn't had any issues. You guys rock!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 28, 2020

easy, quick

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 07, 2020

Very helpful and answers questions and concerns promptly.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jan 16, 2020

The customer service was outstanding! [name removed] and [name removed] ([name removed]) were always available, kind, responsive and very helpful and supportive.

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 19, 2019

[name removed] has always been responsive to my direct requests for the few issues I've raised with him, and has taken good care of me.

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 06, 2019

It’s there if We need it

5.0
Verified Homeowner
Rancho Mission Viejo, on Nov 05, 2019

[removed] of home is great.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Nov 01, 2019

Getting the Keys to my new home.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 09, 2019

Getting the walk through with the tutorial of how everything worked and to check everything out.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 08, 2019

The ease and help from the sales associates at [removed]

4.4
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 04, 2019

The professionalism, caring, attention, and ease of the entire process. Never felt pressured, always patient with questions and fully knowledgeable.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 02, 2019

When I moved in at first, the service was great. [removed] was always around and welling to help. I feel like no one is hearing our concerns anymore. About the street address signs and the look of our driveways, asfault and concerate. having no address signs, makes it very unsafe in our area. We see delivery cars always distracted trying t figure out where the address is. [removed] to mention, how people get frustrated trying to find us. NEW HOME, you need to fix our streets and put in the signs like the rest of the street so people can find us.

4.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 17, 2019

The professional staff and their positive encouragements.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 06, 2019

How smooth and effortless the overall process was. The patience and latitude provided during the required mortgage application process, and the helpfulness of the [removed] and [removed] throughout the overall home buying experience.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Aug 16, 2019

The process was very smooth and stress free, everyone was very friendly.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Aug 14, 2019

The move in from purchase was pretty smooth have helped alot through out the process.

4.9
Verified Homeowner
Rancho Mission Viejo, on Aug 08, 2019

support and help

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 22, 2019

Several walk-throughs were thorough and helpful in allowing us to comment on the home features and to ask specific questions regarding the purchase as well as functions of the home. The selling agent was extremely helpful and provided us all the information we needed to secure our home and work with us on the details. The customer service representative was knowledgeable with a high attention to detail and quality workmanship. We are very satisfied with the staff from the new home Company and appreciate all of the care and attention that Was provided for us upon move-in.

4.7
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 20, 2019

The people. We looked at many homes with many different builders, but New Home seemed to actually care that we were interested in them. The others acted like they were doing us a favor.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 19, 2019

How nice, supportive, and helpful the entire team was. [removed] and [removed] were lovely, as was [removed].

5.0
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Great layout

4.0
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Customer Service

4.3
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 08, 2018

Flexibility of the [removed] Sales and Customer Care Teams to meet our needs.

4.9
Verified Homeowner
Rancho Mission Viejo, on Sep 27, 2018

I recently had an issue with my downstairs flooring that was repaired in an extremely professional manner and I was very happy with the floor afterwards.

5.0
Verified Homeowner
Rancho Mission Viejo, on Aug 25, 2018

[removed] is prompt in responding and following up with vendors, very happy with his service.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 29, 2018

Very smooth transaction the sales office really has their stuff together. The house was ready on time and everything in the house was above my expectations

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 27, 2018

House shopping with new born triplets is not easy. [removed] from the sales office has made a tremendous difference in our home buying experience possibly making this our easiest despite priciest purchase as a family thus far.[removed] and [removed] have been super!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 25, 2018

All the reps of the New Home Company that I have worked with have been very helpful and quick to respond to any questions or concerns. Specific names that I would like to point are [removed] ([removed]) [removed], [removed] and [removed]. All 3 of these gentleman have gone above and beyond and provide excellent customer service!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 22, 2018

Every single thing was complied timely and perfectly...

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 19, 2018

[removed] and [removed] are the eptiome of professional, efficient and friendly. They were attentive to every concern and question I had and made the process seamless.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 18, 2018

We enjoyed the hands on experience of being able to walk the home while it was being built. We liked to be able to see it progress from framing to drywall to the finish product. We were able to ask questions and get answers about what went into the our house.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, CA, on Feb 28, 2020

easy, quick

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jan 16, 2020

The customer service was outstanding! [name removed] and [name removed] ([name removed]) were always available, kind, responsive and very helpful and supportive.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Nov 01, 2019

Getting the Keys to my new home.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 09, 2019

Getting the walk through with the tutorial of how everything worked and to check everything out.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 08, 2019

The ease and help from the sales associates at [removed]

4.4
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 04, 2019

The professionalism, caring, attention, and ease of the entire process. Never felt pressured, always patient with questions and fully knowledgeable.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 17, 2019

The professional staff and their positive encouragements.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Sep 06, 2019

How smooth and effortless the overall process was. The patience and latitude provided during the required mortgage application process, and the helpfulness of the [removed] and [removed] throughout the overall home buying experience.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Aug 16, 2019

The process was very smooth and stress free, everyone was very friendly.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Aug 14, 2019

The move in from purchase was pretty smooth have helped alot through out the process.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 22, 2019

Several walk-throughs were thorough and helpful in allowing us to comment on the home features and to ask specific questions regarding the purchase as well as functions of the home. The selling agent was extremely helpful and provided us all the information we needed to secure our home and work with us on the details. The customer service representative was knowledgeable with a high attention to detail and quality workmanship. We are very satisfied with the staff from the new home Company and appreciate all of the care and attention that Was provided for us upon move-in.

4.7
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 20, 2019

The people. We looked at many homes with many different builders, but New Home seemed to actually care that we were interested in them. The others acted like they were doing us a favor.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 19, 2019

How nice, supportive, and helpful the entire team was. [removed] and [removed] were lovely, as was [removed].

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Oct 08, 2018

Flexibility of the [removed] Sales and Customer Care Teams to meet our needs.

4.9
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 29, 2018

Very smooth transaction the sales office really has their stuff together. The house was ready on time and everything in the house was above my expectations

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 27, 2018

House shopping with new born triplets is not easy. [removed] from the sales office has made a tremendous difference in our home buying experience possibly making this our easiest despite priciest purchase as a family thus far.[removed] and [removed] have been super!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 25, 2018

All the reps of the New Home Company that I have worked with have been very helpful and quick to respond to any questions or concerns. Specific names that I would like to point are [removed] ([removed]) [removed], [removed] and [removed]. All 3 of these gentleman have gone above and beyond and provide excellent customer service!

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 22, 2018

Every single thing was complied timely and perfectly...

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 19, 2018

[removed] and [removed] are the eptiome of professional, efficient and friendly. They were attentive to every concern and question I had and made the process seamless.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Jul 18, 2018

We enjoyed the hands on experience of being able to walk the home while it was being built. We liked to be able to see it progress from framing to drywall to the finish product. We were able to ask questions and get answers about what went into the our house.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, on Oct 09, 2020

The New Home Company has been incredible with their customer care and service! Blown away!

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

The response time to get something fixed that’s excellent.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 03, 2020

Everyone has been wonderful and accommodating

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 01, 2020

I have been very happy with how quickly my service orders have been fixed

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 28, 2020

OBrian is terrific. He is very responsive and gets the job done.

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 25, 2020

Great and prompt service.

5.0
Verified Homeowner
Rancho Mission Viejo, on Mar 31, 2020

My house hasn't had any issues. You guys rock!

5.0
Verified Homeowner
Rancho Mission Viejo, on Feb 07, 2020

Very helpful and answers questions and concerns promptly.

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 19, 2019

[name removed] has always been responsive to my direct requests for the few issues I've raised with him, and has taken good care of me.

5.0
Verified Homeowner
Rancho Mission Viejo, on Dec 06, 2019

It’s there if We need it

5.0
Verified Homeowner
Rancho Mission Viejo, on Sep 27, 2018

I recently had an issue with my downstairs flooring that was repaired in an extremely professional manner and I was very happy with the floor afterwards.

5.0
Verified Homeowner
Rancho Mission Viejo, on Aug 25, 2018

[removed] is prompt in responding and following up with vendors, very happy with his service.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rancho Mission Viejo, on May 14, 2020

Sales service was personal and easy. The warranty service is attentive.

5.0
Verified Homeowner
Rancho Mission Viejo, on May 12, 2020

We have enjoyed our first year. They made it easy on us and if we needed touch ups or help they were there for us.

5.0
Verified Homeowner
Rancho Mission Viejo, on Nov 05, 2019

[removed] of home is great.

5.0
Verified Homeowner
Rancho Mission Viejo, on Oct 02, 2019

When I moved in at first, the service was great. [removed] was always around and welling to help. I feel like no one is hearing our concerns anymore. About the street address signs and the look of our driveways, asfault and concerate. having no address signs, makes it very unsafe in our area. We see delivery cars always distracted trying t figure out where the address is. [removed] to mention, how people get frustrated trying to find us. NEW HOME, you need to fix our streets and put in the signs like the rest of the street so people can find us.

4.0
Verified Homeowner
Rancho Mission Viejo, on Aug 08, 2019

support and help

5.0
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Great layout

4.0
Verified Homeowner
Rancho Mission Viejo, on May 10, 2019

Customer Service

4.3
Verified Homeowner