Top Homebuilder Ratings & Reviews

The New Home Company

La Floresta - Agave

83 Homeowner Reviews Completed Aug 2019 - Jan 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.8

Community Profile

BUILD A BETTER LIFE While wood and steel make for strong homes, the best homes are the ones built with heart. We recognize that our homes are a reflection of ourselves, and of our experiences and the people we have loved.

This is our legacy.

Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

We hold ourselves to a higher standard. We demand more from ourselves. We care about how the home looks, feels and lives and why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Brea, on Dec 12, 2020

Everything has gone pretty well and as expected.

5.0
Verified Homeowner
Brea, on Aug 21, 2020

Our on site customer rep, [name removed], has been a constant source of help, information and reassurance. His always cheerful and timely response to any issue or question has bolstered our faith in New Home

5.0
Verified Homeowner
Brea, on Aug 11, 2020

[name removed] is excellent, kind and very helpful . Always willing to help and take care.

4.7
Verified Homeowner
Brea, on Aug 06, 2020

[name removed] is excellent!

5.0
Verified Homeowner
Brea, on Jun 29, 2020

[name removed] has been terrific and been very helpful.

4.8
Verified Homeowner
Brea, on Jun 28, 2020

Everything went like clockwork and I like your commitment to excellence in all things!

4.8
Verified Homeowner
Brea, on Jun 27, 2020

On-site representatives [name removed] and [name removed] have always been attentive in our needs when we purchased and moved into the [name removed] community.

4.8
Verified Homeowner
Brea, on Jun 25, 2020

I really appreciate [name removed]. He is like a friend, very personable willing to take time to listen and always gets back with me right away.

5.0
Verified Homeowner
Brea, on Jun 13, 2020

Our maintenance manager [name removed] goes above and beyond to accommodate any repair needs

5.0
Verified Homeowner
Brea, on Jun 10, 2020

timely response, satisfactory resolution of problems

5.0
Verified Homeowner
Brea, on May 28, 2020

[name removed] helped everything always . He is very kind for us.

4.8
Verified Homeowner
Brea, on May 20, 2020

The customer care representative is ALWAYS available; a telephone call (text message) is answered in a timely manner; a personal visit (though it may have become more difficult given our current circumstances) has always been an option.

5.0
Verified Homeowner
Brea, on Mar 12, 2020

On-site staff member that provides quick response to issues.

4.7
Verified Homeowner
Brea, on Feb 22, 2020

The customer service that [name removed] has given us after we purchased our home.

3.9
Verified Homeowner
Brea, on Jan 31, 2020

Whenever a problem has materialized, [name removed] immediately addresses the problem with a smile, hand shake, and professional attitude! No problem is too small or big for him to fix. He’s my “go to person”.

5.0
Verified Homeowner
Brea, on Jan 28, 2020

The customer service has been excellent. Have bought two other new homes and never got such fabulous service.

4.6
Verified Homeowner
Brea, on Jan 24, 2020

Excellent

4.7
Verified Homeowner
Brea, on Jan 21, 2020

The customer service is extremely good. [name removed] is always willing to help with everything with a great attidude. Also, [name removed] is terrific.

5.0
Verified Homeowner
Brea, on Oct 29, 2019

nothing yet

5.0
Verified Homeowner
Brea, on Oct 09, 2019

All issues addressed in an immediate response and solution.

5.0
Verified Homeowner
Brea, on Sep 13, 2019

[removed] and the crew went the extra mile in this area. They took care of issues in a timely manor. I am very pleased with the people you have on site.

5.0
Verified Homeowner
Brea, CA, on Sep 08, 2019

Having customer service representative ([removed]) to call on questions about the unit

4.7
Verified Homeowner
Brea, on Aug 28, 2019

When I had any problems, oven, hot water, etc. my complaints were handled promptly and very graciously.

4.8
Verified Homeowner
Brea, on Aug 28, 2019

[removed] has been extremely helpful in answering questions.

5.0
Verified Homeowner
Brea, on Aug 02, 2019

The newness! [removed] being around and ready to help with any issues that come up- above the call of duty.

4.9
Verified Homeowner
Brea, on Jun 23, 2019

They have the most experienced employees. I am a General Contractor and know how important it is to respond to an Owner. [removed] is on top of things if you have a question. I would rate [removed] as the best General manager I have dealt with!

5.0
Verified Homeowner
Brea, on Jun 21, 2019

professionally, friendly , willing to help, promptly.

5.0
Verified Homeowner
Brea, on Jun 16, 2019

The quality of the build is excellent. And any warranty repairs have been handled quickly and professionally by [removed].

5.0
Verified Homeowner
Brea, on Jun 10, 2019

There were only a couple of very minor issues and [removed] took care of them right away. That gives me confidence that if anything else comes up it will be taken care of immediately.

5.0
Verified Homeowner
Brea, CA, on Jun 08, 2019

How very kind and helpful everyone was. It was a BIG decision to move after more than 50 years.

4.9
Verified Homeowner
Brea, on Jun 05, 2019

Being able to work with [removed].

4.9
Verified Homeowner
Brea, CA, on May 10, 2019

I give high praise to [removed] and [removed] in Sales in terms of communicating whereby I was able to have a good understanding of the process which was overwhelming with ease.

5.0
Verified Homeowner
Brea, CA, on May 09, 2019

It was all good. One thing that stands out.. [removed] came in on weekend to accommodate my schedule. Really appreciated that.

5.0
Verified Homeowner
Brea, CA, on May 05, 2019

The whole process was made very easy and painless by those who are involved. First by [removed] who made us feel very welcome in showing us around. And I can't say enough about how helpful she was to spend all that extra time helping me fill out the paperwork when she knew I was wasn't that computer literate. Next there's [removed] and his team at [removed] [removed] Bank who walked me through the whole process and made sure I didn't forget anything. And I can't say enough about [removed] who was always there for anything I needed, from replacing a broken lavatory to the many times that he would check to see if that my deliveries got brought inside and signed for if needed. And that time when my new refrigerator was too tall, he took the wood valance home to shave it enough so that the refrigerator will fit. It's this kind of dedicated people which makes a company look good.

5.0
Verified Homeowner
Brea, CA, on Apr 27, 2019

We are currently not moved in yet; however, the sales team was in constant contact before escrow closing and [removed] has been great on helping with details after escrow closing.

4.5
Verified Homeowner
Brea, CA, on Apr 27, 2019

Walk through was a very positive experience.

4.5
Verified Homeowner
Brea, CA, on Apr 19, 2019

Support team

4.9
Verified Homeowner
Brea, on Apr 18, 2019

[removed] the New Home representative on site has been very helpful in making repairs to our home that we requested and contacting vendors for repairs and adjustments.

5.0
Verified Homeowner
Brea, on Apr 02, 2019

Excellent customer service

4.6
Verified Homeowner
Brea, CA, on Mar 27, 2019

sales staff ([removed] and [removed]) and [removed] who makes a new home owner feel good about their purchase with assurances that the New Home Company will be there for the buyer after escrow closes.

5.0
Verified Homeowner
Brea, on Mar 13, 2019

[removed] and Memo always risponde quickly to mi questione, and "Fix' [removed] problema.

5.0
Verified Homeowner
Brea, on Feb 04, 2019

fairly good construction

4.3
Verified Homeowner
Brea, on Jan 15, 2019

Quick response

5.0
Verified Homeowner
Brea, CA, on Dec 13, 2018

How nice e everyone was and still is.

5.0
Verified Homeowner
Brea, CA, on Dec 12, 2018

Assistance of sales people in providing information about community.

5.0
Verified Homeowner
Brea, CA, on Nov 21, 2018

The help and cooperation with everything !

5.0
Verified Homeowner
Brea, CA, on Oct 28, 2018

Availability and willingness of sales reps to' ansare questione and help with details of finanche.

4.9
Verified Homeowner
Brea, CA, on Oct 25, 2018

We have not moved into our home yet but from what we've seen it is well built.

4.8
Verified Homeowner
Brea, CA, on Sep 14, 2018

Very polite and courteous you could tell they loved their job. Very impressed.

5.0
Verified Homeowner
Brea, CA, on Sep 14, 2018

the support staff from the sales department to the hands on people like [removed] and Memo have been "top shelve" all the way'

4.3
Verified Homeowner
Brea, CA, on Jul 21, 2018

Great and professional sales team and nice customer service on closing and follow up matters.

4.8
Verified Homeowner
Brea, CA, on Jul 08, 2018

Location and the home models and decor.

4.3
Verified Homeowner
Brea, CA, on Jul 06, 2018

The service provided by the TNHC's agent(s) and the customer service manager

4.9
Verified Homeowner
Brea, CA, on Jul 05, 2018

[removed] and [removed] from the Sales Office were extremely helpful throughout the whole process. Either one was available to answer my questions before, during and after I purchased my home. I purchased on a contingency and [removed] and my agent were in constant communication which made a somewhat stressful situation easier to deal with.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Brea, CA, on Sep 08, 2019

Having customer service representative ([removed]) to call on questions about the unit

4.7
Verified Homeowner
Brea, CA, on Jun 08, 2019

How very kind and helpful everyone was. It was a BIG decision to move after more than 50 years.

4.9
Verified Homeowner
Brea, CA, on May 10, 2019

I give high praise to [removed] and [removed] in Sales in terms of communicating whereby I was able to have a good understanding of the process which was overwhelming with ease.

5.0
Verified Homeowner
Brea, CA, on May 09, 2019

It was all good. One thing that stands out.. [removed] came in on weekend to accommodate my schedule. Really appreciated that.

5.0
Verified Homeowner
Brea, CA, on May 05, 2019

The whole process was made very easy and painless by those who are involved. First by [removed] who made us feel very welcome in showing us around. And I can't say enough about how helpful she was to spend all that extra time helping me fill out the paperwork when she knew I was wasn't that computer literate. Next there's [removed] and his team at [removed] [removed] Bank who walked me through the whole process and made sure I didn't forget anything. And I can't say enough about [removed] who was always there for anything I needed, from replacing a broken lavatory to the many times that he would check to see if that my deliveries got brought inside and signed for if needed. And that time when my new refrigerator was too tall, he took the wood valance home to shave it enough so that the refrigerator will fit. It's this kind of dedicated people which makes a company look good.

5.0
Verified Homeowner
Brea, CA, on Apr 27, 2019

We are currently not moved in yet; however, the sales team was in constant contact before escrow closing and [removed] has been great on helping with details after escrow closing.

4.5
Verified Homeowner
Brea, CA, on Apr 27, 2019

Walk through was a very positive experience.

4.5
Verified Homeowner
Brea, CA, on Apr 19, 2019

Support team

4.9
Verified Homeowner
Brea, CA, on Mar 27, 2019

sales staff ([removed] and [removed]) and [removed] who makes a new home owner feel good about their purchase with assurances that the New Home Company will be there for the buyer after escrow closes.

5.0
Verified Homeowner
Brea, CA, on Dec 13, 2018

How nice e everyone was and still is.

5.0
Verified Homeowner
Brea, CA, on Dec 12, 2018

Assistance of sales people in providing information about community.

5.0
Verified Homeowner
Brea, CA, on Nov 21, 2018

The help and cooperation with everything !

5.0
Verified Homeowner
Brea, CA, on Oct 28, 2018

Availability and willingness of sales reps to' ansare questione and help with details of finanche.

4.9
Verified Homeowner
Brea, CA, on Oct 25, 2018

We have not moved into our home yet but from what we've seen it is well built.

4.8
Verified Homeowner
Brea, CA, on Sep 14, 2018

Very polite and courteous you could tell they loved their job. Very impressed.

5.0
Verified Homeowner
Brea, CA, on Sep 14, 2018

the support staff from the sales department to the hands on people like [removed] and Memo have been "top shelve" all the way'

4.3
Verified Homeowner
Brea, CA, on Jul 21, 2018

Great and professional sales team and nice customer service on closing and follow up matters.

4.8
Verified Homeowner
Brea, CA, on Jul 08, 2018

Location and the home models and decor.

4.3
Verified Homeowner
Brea, CA, on Jul 06, 2018

The service provided by the TNHC's agent(s) and the customer service manager

4.9
Verified Homeowner
Brea, CA, on Jul 05, 2018

[removed] and [removed] from the Sales Office were extremely helpful throughout the whole process. Either one was available to answer my questions before, during and after I purchased my home. I purchased on a contingency and [removed] and my agent were in constant communication which made a somewhat stressful situation easier to deal with.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Brea, on Aug 21, 2020

Our on site customer rep, [name removed], has been a constant source of help, information and reassurance. His always cheerful and timely response to any issue or question has bolstered our faith in New Home

5.0
Verified Homeowner
Brea, on Aug 11, 2020

[name removed] is excellent, kind and very helpful . Always willing to help and take care.

4.7
Verified Homeowner
Brea, on Jun 25, 2020

I really appreciate [name removed]. He is like a friend, very personable willing to take time to listen and always gets back with me right away.

5.0
Verified Homeowner
Brea, on Jun 13, 2020

Our maintenance manager [name removed] goes above and beyond to accommodate any repair needs

5.0
Verified Homeowner
Brea, on Jun 10, 2020

timely response, satisfactory resolution of problems

5.0
Verified Homeowner
Brea, on May 20, 2020

The customer care representative is ALWAYS available; a telephone call (text message) is answered in a timely manner; a personal visit (though it may have become more difficult given our current circumstances) has always been an option.

5.0
Verified Homeowner
Brea, on Mar 12, 2020

On-site staff member that provides quick response to issues.

4.7
Verified Homeowner
Brea, on Jan 31, 2020

Whenever a problem has materialized, [name removed] immediately addresses the problem with a smile, hand shake, and professional attitude! No problem is too small or big for him to fix. He’s my “go to person”.

5.0
Verified Homeowner
Brea, on Jan 21, 2020

The customer service is extremely good. [name removed] is always willing to help with everything with a great attidude. Also, [name removed] is terrific.

5.0
Verified Homeowner
Brea, on Oct 29, 2019

nothing yet

5.0
Verified Homeowner
Brea, on Oct 09, 2019

All issues addressed in an immediate response and solution.

5.0
Verified Homeowner
Brea, on Sep 13, 2019

[removed] and the crew went the extra mile in this area. They took care of issues in a timely manor. I am very pleased with the people you have on site.

5.0
Verified Homeowner
Brea, on Aug 28, 2019

When I had any problems, oven, hot water, etc. my complaints were handled promptly and very graciously.

4.8
Verified Homeowner
Brea, on Aug 28, 2019

[removed] has been extremely helpful in answering questions.

5.0
Verified Homeowner
Brea, on Jun 21, 2019

professionally, friendly , willing to help, promptly.

5.0
Verified Homeowner
Brea, on Jun 16, 2019

The quality of the build is excellent. And any warranty repairs have been handled quickly and professionally by [removed].

5.0
Verified Homeowner
Brea, on Jun 10, 2019

There were only a couple of very minor issues and [removed] took care of them right away. That gives me confidence that if anything else comes up it will be taken care of immediately.

5.0
Verified Homeowner
Brea, on Apr 18, 2019

[removed] the New Home representative on site has been very helpful in making repairs to our home that we requested and contacting vendors for repairs and adjustments.

5.0
Verified Homeowner
Brea, on Mar 13, 2019

[removed] and Memo always risponde quickly to mi questione, and "Fix' [removed] problema.

5.0
Verified Homeowner
Brea, on Jan 15, 2019

Quick response

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Brea, on Dec 12, 2020

Everything has gone pretty well and as expected.

5.0
Verified Homeowner
Brea, on Aug 06, 2020

[name removed] is excellent!

5.0
Verified Homeowner
Brea, on Jun 29, 2020

[name removed] has been terrific and been very helpful.

4.8
Verified Homeowner
Brea, on Jun 28, 2020

Everything went like clockwork and I like your commitment to excellence in all things!

4.8
Verified Homeowner
Brea, on Jun 27, 2020

On-site representatives [name removed] and [name removed] have always been attentive in our needs when we purchased and moved into the [name removed] community.

4.8
Verified Homeowner
Brea, on May 28, 2020

[name removed] helped everything always . He is very kind for us.

4.8
Verified Homeowner
Brea, on Feb 22, 2020

The customer service that [name removed] has given us after we purchased our home.

3.9
Verified Homeowner
Brea, on Jan 28, 2020

The customer service has been excellent. Have bought two other new homes and never got such fabulous service.

4.6
Verified Homeowner
Brea, on Jan 24, 2020

Excellent

4.7
Verified Homeowner
Brea, on Aug 02, 2019

The newness! [removed] being around and ready to help with any issues that come up- above the call of duty.

4.9
Verified Homeowner
Brea, on Jun 23, 2019

They have the most experienced employees. I am a General Contractor and know how important it is to respond to an Owner. [removed] is on top of things if you have a question. I would rate [removed] as the best General manager I have dealt with!

5.0
Verified Homeowner
Brea, on Jun 05, 2019

Being able to work with [removed].

4.9
Verified Homeowner
Brea, on Apr 02, 2019

Excellent customer service

4.6
Verified Homeowner
Brea, on Feb 04, 2019

fairly good construction

4.3
Verified Homeowner