Top Homebuilder Ratings & Reviews

The New Home Company

Mountain Shadows

6 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

SOLD OUT!

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Paradise Valley, AZ, on Jun 22, 2020

All the New [name removed] people were professional and great to work with. The design and finish of the home was first class.

5.0
Verified Homeowner
Paradise Valley, on Oct 20, 2020

We are coming up on a year in December. We still have a few issues TNHC is actively helping us resolve. I like have [name removed] so closely making sure we are getting every detail correct. With this being a winter home and not being here the last five months we are now catching up on all the odds and ends of getting everything just right.

4.8
Verified Homeowner
Paradise Valley, on Feb 24, 2021

I have liked most of the trades that you are contracted with.

4.2
Verified Homeowner
Paradise Valley, AZ, on Jun 21, 2020

Responsiveness

4.8
Verified Homeowner
Paradise Valley, on Sep 01, 2020

[name removed] quality of work in subpar. Quality of work does not reflect price of the house

3.0
Verified Homeowner
Paradise Valley, on Oct 30, 2020

Nothing. [name removed] has been 5-star.

4.7
Verified Homeowner
Paradise Valley, on Nov 24, 2019

The maintenance contact [name removed] is excellent. She is always available.

4.6
Verified Homeowner
Paradise Valley, AZ, on Apr 29, 2020

[name removed] and [name removed] were fabulous. Very helpful through entire process

4.8
Verified Homeowner
Paradise Valley, on Sep 05, 2020

[name removed] is very good at following through . I do not feel the NHC took care of my wood floor steps properly!!

5.0
Verified Homeowner
Paradise Valley, on Oct 28, 2019

Response time for concerns is efficient.

4.2
Verified Homeowner
Paradise Valley, AZ, on Feb 28, 2020

I really enjoyed working with [name removed] in the design center working on the overall look of home we hoped to achieve.

4.3
Verified Homeowner
Paradise Valley, on Jun 21, 2020

That it is ongoing. [name removed] is awesome to work with.

4.9
Verified Homeowner
Paradise Valley, AZ, on Oct 03, 2019

The sales group was very good to work with and very responsive. The move-in process was very hands on. We appreciated having [removed] and team available to us for every challenge we had - he was very focused on ensuring even the little things were taken care of quickly!

5.0
Verified Homeowner
Paradise Valley, on Oct 15, 2019

[removed] did a very good job in the buying process. she was helpful and very professional. she continues to be a resource.

4.6
Verified Homeowner
Paradise Valley, on May 05, 2020

Poor follow through

1.0
Verified Homeowner
Paradise Valley, AZ, on Aug 25, 2019

The NHC team went above and beyond to make sure my house was completed to the quality and level I purchased! They were amazing. Everyone from [removed] and [removed] with the sales team to [removed] and his team. I have never been so grateful for a wonderful crew.

4.5
Verified Homeowner
Paradise Valley, on Dec 14, 2019

[name removed] has been incredible !

4.8
Verified Homeowner
Paradise Valley, AZ, on Jun 22, 2019

Lots of great people

5.0
Verified Homeowner
Paradise Valley, on Nov 07, 2019

[removed] is a gem. So responsive and quick to get back. She has meant a lot as all small things needed fixing.

5.0
Verified Homeowner
Paradise Valley, AZ, on Mar 02, 2019

Since I moved in, any work that needed to be done has been done by [removed] and followup and extremely responsive.

4.0
Verified Homeowner
Paradise Valley, on May 28, 2019

Communication and quick response

4.7
Verified Homeowner
Paradise Valley, AZ, on Feb 14, 2019

Very disappointed with the communication from the New [removed] Sales contact. We signed a contract with you in June with the understanding that our home would be complete on Dec 19, 2017. We made Christmas plans with our entire family which had be cancelled because our granite tops were not of quality and needed to be changed. We visited the house 3 times in Nov. and Dec. no changes were made. We were told that you neede 30 days because NHC policy is to deliver a quality product. I just built a home a year ago in Kansas City and I know what quality is and this was not it! First your sales rep showed and gave me the wrong interior color scheme. For 3 months I had a visual of the wrong unit. 2. She cancelled and scheduled meetings with no regard to our schedule and we live in another state. All she had to do was pick up the phone and call. I understand we live in an electronic world but it is not acceptable for you to do this. The product that turned over was very disappointing.

3.3
Verified Homeowner
Paradise Valley, on May 01, 2019

[removed] does an outstanding job. he is responsive, professional and does what he says he is going to do. Great representative. Also, [removed] did a great job on the front end when we were making the purchase, but she continues to be a willing resource for questions that arise.

5.0
Verified Homeowner
Paradise Valley, AZ, on Jan 19, 2019

Each phase was completed with regular communication and excellent follow-through.

4.5
Verified Homeowner
Paradise Valley, on Apr 16, 2019

Some of the people are competent, others I would never let back in my house.

2.4
Verified Homeowner
Paradise Valley, AZ, on Nov 13, 2018

Builder has not lived up to commitments

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Paradise Valley, AZ, on Jun 22, 2020

All the New [name removed] people were professional and great to work with. The design and finish of the home was first class.

5.0
Verified Homeowner
Paradise Valley, AZ, on Jun 21, 2020

Responsiveness

4.8
Verified Homeowner
Paradise Valley, AZ, on Apr 29, 2020

[name removed] and [name removed] were fabulous. Very helpful through entire process

4.8
Verified Homeowner
Paradise Valley, AZ, on Feb 28, 2020

I really enjoyed working with [name removed] in the design center working on the overall look of home we hoped to achieve.

4.3
Verified Homeowner
Paradise Valley, AZ, on Oct 03, 2019

The sales group was very good to work with and very responsive. The move-in process was very hands on. We appreciated having [removed] and team available to us for every challenge we had - he was very focused on ensuring even the little things were taken care of quickly!

5.0
Verified Homeowner
Paradise Valley, AZ, on Aug 25, 2019

The NHC team went above and beyond to make sure my house was completed to the quality and level I purchased! They were amazing. Everyone from [removed] and [removed] with the sales team to [removed] and his team. I have never been so grateful for a wonderful crew.

4.5
Verified Homeowner
Paradise Valley, AZ, on Jun 22, 2019

Lots of great people

5.0
Verified Homeowner
Paradise Valley, AZ, on Mar 02, 2019

Since I moved in, any work that needed to be done has been done by [removed] and followup and extremely responsive.

4.0
Verified Homeowner
Paradise Valley, AZ, on Feb 14, 2019

Very disappointed with the communication from the New [removed] Sales contact. We signed a contract with you in June with the understanding that our home would be complete on Dec 19, 2017. We made Christmas plans with our entire family which had be cancelled because our granite tops were not of quality and needed to be changed. We visited the house 3 times in Nov. and Dec. no changes were made. We were told that you neede 30 days because NHC policy is to deliver a quality product. I just built a home a year ago in Kansas City and I know what quality is and this was not it! First your sales rep showed and gave me the wrong interior color scheme. For 3 months I had a visual of the wrong unit. 2. She cancelled and scheduled meetings with no regard to our schedule and we live in another state. All she had to do was pick up the phone and call. I understand we live in an electronic world but it is not acceptable for you to do this. The product that turned over was very disappointing.

3.3
Verified Homeowner
Paradise Valley, AZ, on Jan 19, 2019

Each phase was completed with regular communication and excellent follow-through.

4.5
Verified Homeowner
Paradise Valley, AZ, on Nov 13, 2018

Builder has not lived up to commitments

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Paradise Valley, on Feb 24, 2021

I have liked most of the trades that you are contracted with.

4.2
Verified Homeowner
Paradise Valley, on Oct 30, 2020

Nothing. [name removed] has been 5-star.

4.7
Verified Homeowner
Paradise Valley, on Sep 05, 2020

[name removed] is very good at following through . I do not feel the NHC took care of my wood floor steps properly!!

5.0
Verified Homeowner
Paradise Valley, on Jun 21, 2020

That it is ongoing. [name removed] is awesome to work with.

4.9
Verified Homeowner
Paradise Valley, on May 05, 2020

Poor follow through

1.0
Verified Homeowner
Paradise Valley, on Dec 14, 2019

[name removed] has been incredible !

4.8
Verified Homeowner
Paradise Valley, on Nov 07, 2019

[removed] is a gem. So responsive and quick to get back. She has meant a lot as all small things needed fixing.

5.0
Verified Homeowner
Paradise Valley, on May 28, 2019

Communication and quick response

4.7
Verified Homeowner
Paradise Valley, on May 01, 2019

[removed] does an outstanding job. he is responsive, professional and does what he says he is going to do. Great representative. Also, [removed] did a great job on the front end when we were making the purchase, but she continues to be a willing resource for questions that arise.

5.0
Verified Homeowner
Paradise Valley, on Apr 16, 2019

Some of the people are competent, others I would never let back in my house.

2.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Paradise Valley, on Oct 20, 2020

We are coming up on a year in December. We still have a few issues TNHC is actively helping us resolve. I like have [name removed] so closely making sure we are getting every detail correct. With this being a winter home and not being here the last five months we are now catching up on all the odds and ends of getting everything just right.

4.8
Verified Homeowner
Paradise Valley, on Sep 01, 2020

[name removed] quality of work in subpar. Quality of work does not reflect price of the house

3.0
Verified Homeowner
Paradise Valley, on Nov 24, 2019

The maintenance contact [name removed] is excellent. She is always available.

4.6
Verified Homeowner
Paradise Valley, on Oct 28, 2019

Response time for concerns is efficient.

4.2
Verified Homeowner
Paradise Valley, on Oct 15, 2019

[removed] did a very good job in the buying process. she was helpful and very professional. she continues to be a resource.

4.6
Verified Homeowner