Overall Satisfaction
Community Profile
Parson by The New Home Company is the newest offering at Bedford, South Corona’s gated residential village in the heart of the Inland Empire. The residences at Parson offer two-story paired home designs within a court configuration.
Homeowners at Parson are ideally located adjacent to the community’s Hudson House - featuring the multi-purpose Sunkist Lounge, Sidecar Bar, 3 distinct pools, tot lot and more - just steps from their front door. Parson offers a fresh way to live for those looking for a natural zest of life.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Corona, on Sep 07, 2021
[name removed] is awesome. He is responsive and helps to get quality issues resolved in a timely manner (at least what he can control). If it weren’t for him advocating for us, it’s likely we would never get the appropriate contractors back to fix their mistakes or poor quality. Overall, these surveys don’t ask the right questions. We don’t want our responses to negatively impact someone like [name removed] who is helping to make things happen. We are learning that some of the contracted companies are difficult to work with. For example, the HVAC company has been challenging to say the least. We still have a quiet cool that’s not working and every time they come over, they forget a part or blame it on another tradesman or break something else. We would also recommend that the NHC create a guide for first time (new construction) homeowners. There are things that might have been helpful to know prior to moving in. For example, the quality of paint used on the walls is horrible. It picks up every mark and doesn’t wipe off easily. We thought we were getting painted walls but in hindsight, we should have hired a painter to come in and paint more durable paint. We’re not complaining but we have high expectations and the [name removed] Home Company should too.
Corona, CA, on Nov 11, 2021
[name removed] and [name removed] was very cooperative with the processing and getting the house ready.
Corona, on Jan 20, 2022
I've had to have several service calls out within the first year. Huge water leak that took extremely long to fix and horrible experience.
Corona, on Aug 26, 2021
Ability to complete replacement or task in a timely manner.
Corona, CA, on Oct 15, 2021
Everyone I came in contact with was friendly, patient, kind, professional, knowledgeable, and went over and beyond what I expected. [name removed], [name removed], and [name removed] are the people I mostly worked with and they are absolutely phenomenal. They help give the company a good name and reputation. I can not thank them enough!
Corona, on Jan 12, 2022
[name removed] customer service team was responsive and on top of everything!
Corona, on Aug 12, 2021
[name removed] has been so responsive and helpful with any issues/questions we’ve had. So amazing!
Corona, on Aug 12, 2021
[name removed] has been terrific in warranty support.
Corona, CA, on Oct 14, 2021
I didn't have any issues or concerns. If I had a questions [name removed] and [name removed] were able to handle them immediately.
Corona, on Jan 18, 2021
[name removed] whole process seemed easy and smooth. Good communication by the sales team
Corona, on Jun 14, 2021
[name removed] folks I contact when I have issues are always quick to respond and are helpful.
Corona, CA, on Sep 23, 2021
[name removed] team was very helpful during the entire process.
Corona, on Dec 09, 2020
[name removed] is awesome! Some of the quality is terrible, cabinets in particular
Corona, on Dec 21, 2020
Nothing so far. Everything has worked out. We love our new place and area.
Corona, CA, on Jul 22, 2021
Everything went smoothly. However some work quality need attention like bathroom door hinges came loose. Currently A/C vent air flow is not evenly working room by room
Corona, on Aug 13, 2020
Unable to use any of the amenities. Pool is open on weekends only for 45 minutes at a time which is a joke. [name removed] builders refuse to open it anymore claiming finance reasons. We still pay $300 in HOA fees and have zero amenities to use. Local HOA and apartments have pools completely open and yet [name removed] and [name removed] New Home Company keep us closed. I would never suggest moving into another New Home Company community.
Corona, on Dec 09, 2020
My top favorite thing aside from my home is how hospitable everyone is. Every time I need anything or have any questions [name removed] and CeCe always answer in a timely manner!
Corona, CA, on Jul 22, 2021
[name removed] purchase experience was pretty stress free and flowed easily
Corona, on Jun 28, 2020
I would say the only concern is the worry of COVID 19 and having people come into the house to fix any concerns during this time within the year.
Corona, on Nov 10, 2020
[name removed] quality in some areas has not been to complete satisfaction. Hopefully some things can be addressed at our one year walk through. We have enjoyed working with [name removed]. He always addresses anything that arises.
Corona, CA, on May 25, 2021
Overall, it was a seamless purchase experience. [name removed] is fantastic and has been working incredibly hard to rectify an ongoing punch list. While the NHC team is very friendly and wants to make the home perfect, we are somewhat surprised by the lack of quality and craftsmanship. It’s obvious that many of the tradesman are working quickly with limited QC.
Corona, on May 31, 2020
Unfortunately the only experience I’ve had with them wasn’t great. My service request was never answered and I just had to take care of the issue myself. Using the approved contractor.
Corona, on Sep 04, 2020
[name removed] entire process from start to finish was amazing and turn key. Nothing but positives to say about the entire team and every individual we encountered along the way.
Corona, CA, on May 20, 2021
Employees were awesome and helpful throughout the entire process.
Corona, on Apr 05, 2020
Customer service provided by [name removed], [name removed] and [name removed] was above and beyond. You almost felt as if they were your family the extra mile they would go to make sure we had the best experience possible but more importantly loved our new home to its fullest. Can’t say we had the same experience with Lennar and our primary residence back in Nov 2017, your customer service experience far superior to them.
Corona, on Aug 05, 2020
I loved everything about [name removed] New Home Company. From the very beginning to the end. I have other properties that I bought new and the the competition doesn't even come close. Be it the quality of the construction or the professionalism of every person who was involved in building my home. [name removed] attention to detail that your company does is simply unmatched by any other builder. There is literally not one issue that I can complain about. You are the Chick-Fil-A of homebuilding. LOL. [name removed] very best in the business. Thank you to all your employees and subcontractors.
Corona, CA, on May 20, 2021
the staff that helped my buy my house was absolutely fabulous, they made the whole process so amazing.
Corona, CA, on Apr 22, 2021
Liked the updates from sales teams. [name removed] zoom call with new neighbors was great as well. Enjoyed availability to see the home and tour the progression.
Corona, CA, on Apr 22, 2021
Overall an easy and seemless experience. Every step of the process had people who were helpful.
Corona, CA, on Apr 22, 2021
[name removed], [name removed], [name removed] (design) and [name removed] (customer service) were all so responsive and helpful during this process. They answered all my questions and made this first purchase seamless.
Corona, CA, on Mar 04, 2021
Every aspect of purchasing this home was GREAT. From the very first day with [name removed] and CeCe, the walkthrough with jimmy to today with the gentleman who is working on site construction (I cant remember his name). every time i see him he makes sure i am well taken care of and everything is good. GREAT customer services
Corona, CA, on Mar 04, 2021
We would’ve liked a few more options, as far as color schemes, and I would’ve liked it if what you see in the model is what you get in the home.
Corona, CA, on Feb 04, 2021
[name removed] entire process was very good. I did not have any problems. [name removed] staff was great in walking me through everything.
Corona, CA, on Dec 26, 2020
I love how CeCe and [name removed] always been responsive and being helpful to our home purchase and move in. [name removed] he is awesome helping us when we move. They are all awesome and we are so grateful ??
Corona, CA, on Dec 15, 2020
I really liked friendliness, communication, and the fastness of responses. Especially [name removed] was awesome, he was responding super fast to any requests that we had.
Corona, CA, on Nov 21, 2020
I like the open communication while moving purchasing the home, even till now.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Corona, CA, on Nov 11, 2021
[name removed] and [name removed] was very cooperative with the processing and getting the house ready.
Corona, CA, on Oct 15, 2021
Everyone I came in contact with was friendly, patient, kind, professional, knowledgeable, and went over and beyond what I expected. [name removed], [name removed], and [name removed] are the people I mostly worked with and they are absolutely phenomenal. They help give the company a good name and reputation. I can not thank them enough!
Corona, CA, on Oct 14, 2021
I didn't have any issues or concerns. If I had a questions [name removed] and [name removed] were able to handle them immediately.
Corona, CA, on Sep 23, 2021
[name removed] team was very helpful during the entire process.
Corona, CA, on Jul 22, 2021
Everything went smoothly. However some work quality need attention like bathroom door hinges came loose. Currently A/C vent air flow is not evenly working room by room
Corona, CA, on Jul 22, 2021
[name removed] purchase experience was pretty stress free and flowed easily
Corona, CA, on May 25, 2021
Overall, it was a seamless purchase experience. [name removed] is fantastic and has been working incredibly hard to rectify an ongoing punch list. While the NHC team is very friendly and wants to make the home perfect, we are somewhat surprised by the lack of quality and craftsmanship. It’s obvious that many of the tradesman are working quickly with limited QC.
Corona, CA, on May 20, 2021
Employees were awesome and helpful throughout the entire process.
Corona, CA, on May 20, 2021
the staff that helped my buy my house was absolutely fabulous, they made the whole process so amazing.
Corona, CA, on Apr 22, 2021
Liked the updates from sales teams. [name removed] zoom call with new neighbors was great as well. Enjoyed availability to see the home and tour the progression.
Corona, CA, on Apr 22, 2021
Overall an easy and seemless experience. Every step of the process had people who were helpful.
Corona, CA, on Apr 22, 2021
[name removed], [name removed], [name removed] (design) and [name removed] (customer service) were all so responsive and helpful during this process. They answered all my questions and made this first purchase seamless.
Corona, CA, on Mar 04, 2021
Every aspect of purchasing this home was GREAT. From the very first day with [name removed] and CeCe, the walkthrough with jimmy to today with the gentleman who is working on site construction (I cant remember his name). every time i see him he makes sure i am well taken care of and everything is good. GREAT customer services
Corona, CA, on Mar 04, 2021
We would’ve liked a few more options, as far as color schemes, and I would’ve liked it if what you see in the model is what you get in the home.
Corona, CA, on Feb 04, 2021
[name removed] entire process was very good. I did not have any problems. [name removed] staff was great in walking me through everything.
Corona, CA, on Dec 26, 2020
I love how CeCe and [name removed] always been responsive and being helpful to our home purchase and move in. [name removed] he is awesome helping us when we move. They are all awesome and we are so grateful ??
Corona, CA, on Dec 15, 2020
I really liked friendliness, communication, and the fastness of responses. Especially [name removed] was awesome, he was responding super fast to any requests that we had.
Corona, CA, on Nov 21, 2020
I like the open communication while moving purchasing the home, even till now.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Corona, on Sep 07, 2021
[name removed] is awesome. He is responsive and helps to get quality issues resolved in a timely manner (at least what he can control). If it weren’t for him advocating for us, it’s likely we would never get the appropriate contractors back to fix their mistakes or poor quality. Overall, these surveys don’t ask the right questions. We don’t want our responses to negatively impact someone like [name removed] who is helping to make things happen. We are learning that some of the contracted companies are difficult to work with. For example, the HVAC company has been challenging to say the least. We still have a quiet cool that’s not working and every time they come over, they forget a part or blame it on another tradesman or break something else. We would also recommend that the NHC create a guide for first time (new construction) homeowners. There are things that might have been helpful to know prior to moving in. For example, the quality of paint used on the walls is horrible. It picks up every mark and doesn’t wipe off easily. We thought we were getting painted walls but in hindsight, we should have hired a painter to come in and paint more durable paint. We’re not complaining but we have high expectations and the [name removed] Home Company should too.
Corona, on Aug 26, 2021
Ability to complete replacement or task in a timely manner.
Corona, on Aug 12, 2021
[name removed] has been so responsive and helpful with any issues/questions we’ve had. So amazing!
Corona, on Aug 12, 2021
[name removed] has been terrific in warranty support.
Corona, on Jun 14, 2021
[name removed] folks I contact when I have issues are always quick to respond and are helpful.
Corona, on Dec 21, 2020
Nothing so far. Everything has worked out. We love our new place and area.
Corona, on Aug 13, 2020
Unable to use any of the amenities. Pool is open on weekends only for 45 minutes at a time which is a joke. [name removed] builders refuse to open it anymore claiming finance reasons. We still pay $300 in HOA fees and have zero amenities to use. Local HOA and apartments have pools completely open and yet [name removed] and [name removed] New Home Company keep us closed. I would never suggest moving into another New Home Company community.
Corona, on Jun 28, 2020
I would say the only concern is the worry of COVID 19 and having people come into the house to fix any concerns during this time within the year.
Corona, on May 31, 2020
Unfortunately the only experience I’ve had with them wasn’t great. My service request was never answered and I just had to take care of the issue myself. Using the approved contractor.
Corona, on Apr 05, 2020
Customer service provided by [name removed], [name removed] and [name removed] was above and beyond. You almost felt as if they were your family the extra mile they would go to make sure we had the best experience possible but more importantly loved our new home to its fullest. Can’t say we had the same experience with Lennar and our primary residence back in Nov 2017, your customer service experience far superior to them.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Corona, on Jan 20, 2022
I've had to have several service calls out within the first year. Huge water leak that took extremely long to fix and horrible experience.
Corona, on Jan 12, 2022
[name removed] customer service team was responsive and on top of everything!
Corona, on Jan 18, 2021
[name removed] whole process seemed easy and smooth. Good communication by the sales team
Corona, on Dec 09, 2020
[name removed] is awesome! Some of the quality is terrible, cabinets in particular
Corona, on Dec 09, 2020
My top favorite thing aside from my home is how hospitable everyone is. Every time I need anything or have any questions [name removed] and CeCe always answer in a timely manner!
Corona, on Nov 10, 2020
[name removed] quality in some areas has not been to complete satisfaction. Hopefully some things can be addressed at our one year walk through. We have enjoyed working with [name removed]. He always addresses anything that arises.
Corona, on Sep 04, 2020
[name removed] entire process from start to finish was amazing and turn key. Nothing but positives to say about the entire team and every individual we encountered along the way.
Corona, on Aug 05, 2020
I loved everything about [name removed] New Home Company. From the very beginning to the end. I have other properties that I bought new and the the competition doesn't even come close. Be it the quality of the construction or the professionalism of every person who was involved in building my home. [name removed] attention to detail that your company does is simply unmatched by any other builder. There is literally not one issue that I can complain about. You are the Chick-Fil-A of homebuilding. LOL. [name removed] very best in the business. Thank you to all your employees and subcontractors.