Top Homebuilder Ratings & Reviews

The Olson Company

District Walk - Anaheim

46 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.9
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

5.0

Lender Experience

4.9

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.9

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

Anaheim, on Jun 30, 2020

The [name removed] group always being helpful when needed.

5.0
Verified Homeowner
Anaheim, on Jun 29, 2020

[name removed], [name removed] and [name removed] ALL go and went above and beyond to assure that my home was done right and any issues I may have had were handled respectfully and immediately. Great team all around!!!

4.9
Verified Homeowner
Anaheim, on Jun 25, 2020

Customer service throughout the process and 1 year experience

5.0
Verified Homeowner
Anaheim, on Jun 21, 2020

[name removed] is very responsive and proactive!

5.0
Verified Homeowner
Anaheim, on Jun 20, 2020

The quick response and professionalism to address an issue. [name removed] does an excellent job making it happen.

5.0
Verified Homeowner
Anaheim, on Jun 10, 2020

Thanks [name removed] for constantly and continuing to provide excellent customer service. The small gestures goes a very long way such as providing and changing the air filter and unlocking the door when I locked myself out, placing packages inside my home instead of leaving on the steps. Again thank you for all that you do.

5.0
Verified Homeowner
Anaheim, on Feb 09, 2020

[name removed] has done an excellent job!

5.0
Verified Homeowner
Anaheim, on Feb 03, 2020

[name removed] has had excellent follow up with appointments where any warranty related items have been a breeze to get taken care of! True white glove service.

5.0
Verified Homeowner
Anaheim, CA, on Jan 28, 2020

Overall Great and easy experience

5.0
Verified Homeowner
Anaheim, CA, on Jan 23, 2020

The commitment from the sales team keeping me abreast of any available units that might become available immediately for sale and the requirements, recommendation to use their financial company even though I already had approved financing, [name removed] doing the walk through and demonstrating how the product works and the wonderful care package with essential supplies left on the counter the day of move in.

5.0
Verified Homeowner
Anaheim, CA, on Jan 17, 2020

Everybody is super nice and responsive in a timely manner. Super helpful in answering questions even if it's not their department.

5.0
Verified Homeowner
Anaheim, CA, on Jan 11, 2020

I enjoyed receiving weekly updates on the progress of my home. Seeing everything come together was a rewarding experience.

4.8
Verified Homeowner
Anaheim, CA, on Jan 07, 2020

Everyone who works for [name removed] has gone above and beyond! I've been impressed by their commitment to great customer service, amazing home-buying experience, and the quality of craftsmanship.

5.0
Verified Homeowner
Anaheim, CA, on Jan 06, 2020

The customer service from all of the members.

5.0
Verified Homeowner
Anaheim, on Jan 06, 2020

Working with [name removed]

5.0
Verified Homeowner
Anaheim, on Dec 31, 2019

The individuals you have in place are so courteous and responsive! Starts with [name removed] who ALWAYS checks on everything, gets back to me immediately and always so nice. Then you have [name removed] and [name removed] who ALWAYS are on site, making themselves available and take the time to help from the smallest issues to whatever is needed. They take the extra time AFTER their day to assure what concerns I have had is ok. Can’t ever begin to thank and express my gratitude for [name removed], [name removed] and [name removed]!!! I would like to go on record and will do whatever needed to make sure that the 3 of them get proper notoriety and acknowledgment for this efforts and going way above the line of work!!!! V Patel 626 S [name removed] Way [name removed], CA 92805

5.0
Verified Homeowner
Anaheim, on Dec 31, 2019

[name removed] is amazing. He's been extremely helpful and caring.

5.0
Verified Homeowner
Anaheim, on Dec 31, 2019

[name removed] is the best! Talk about follow up, ensuring that everything is working and in good condition. He's always available for any concerns/ questions. He even helped us with his presence when our furniture was delivered while we were at work. He best represents the company with his excellent customer service, courtesy and positive attitude. My family and I are very very grateful.

5.0
Verified Homeowner
Anaheim, CA, on Oct 10, 2019

[removed]’s customer service and prompt responses to any issues I had with my home. Excellent work across the board!

5.0
Verified Homeowner
Anaheim, CA, on Sep 27, 2019

It was easy working with the sales staff and [removed] is very attentive to my repair issues

5.0
Verified Homeowner
Anaheim, CA, on Sep 21, 2019

Easy move in and the engagement from [removed] company with the homeowner's to ensure satisfaction. [removed] is awesome!!

5.0
Verified Homeowner
Anaheim, CA, on Aug 27, 2019

I like the ability to contact customer service rep to have any issue or question resolved.

4.9
Verified Homeowner
Anaheim, CA, on Aug 26, 2019

Sales team is very patient and helpful

4.9
Verified Homeowner
Anaheim, CA, on Aug 15, 2019

My representatives that helped me. [removed], [removed] and [removed] (and others!)

5.0
Verified Homeowner
Anaheim, CA, on Aug 14, 2019

The access i had to my home and the staff when i had questions or concerns

4.7
Verified Homeowner
Anaheim, CA, on Aug 12, 2019

A very high degree of professionalism among the team. Very courteous, respectful, addressed each of our question, concern. Great follow through, and communication. Everything was delivered as promised. Attention to details. Made our home buying experience easy and hassle free. Kudos to [removed], [removed], [removed] and the rest of the team. We are very grateful.

5.0
Verified Homeowner
Anaheim, CA, on Aug 10, 2019

The sales Representatives [removed] and [removed] always took my calls, replied to my emails and always kept me updated on the progress. [removed], [removed] and [removed] have been nothing but amazing when it comes to needing things taken care of, always checking on me to see if I have noticed anything after getting settled in and do such an amazing job reassuring me to where I have that secure feeling of I’m in great hands.

5.0
Verified Homeowner
Anaheim, CA, on Aug 09, 2019

Fast smooth seamless experience from build out to move in. Can't say enough. [removed] and [removed] have been so nice to us.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Anaheim, CA, on Jan 28, 2020

Overall Great and easy experience

5.0
Verified Homeowner
Anaheim, CA, on Jan 23, 2020

The commitment from the sales team keeping me abreast of any available units that might become available immediately for sale and the requirements, recommendation to use their financial company even though I already had approved financing, [name removed] doing the walk through and demonstrating how the product works and the wonderful care package with essential supplies left on the counter the day of move in.

5.0
Verified Homeowner
Anaheim, CA, on Jan 17, 2020

Everybody is super nice and responsive in a timely manner. Super helpful in answering questions even if it's not their department.

5.0
Verified Homeowner
Anaheim, CA, on Jan 11, 2020

I enjoyed receiving weekly updates on the progress of my home. Seeing everything come together was a rewarding experience.

4.8
Verified Homeowner
Anaheim, CA, on Jan 07, 2020

Everyone who works for [name removed] has gone above and beyond! I've been impressed by their commitment to great customer service, amazing home-buying experience, and the quality of craftsmanship.

5.0
Verified Homeowner
Anaheim, CA, on Jan 06, 2020

The customer service from all of the members.

5.0
Verified Homeowner
Anaheim, CA, on Oct 10, 2019

[removed]’s customer service and prompt responses to any issues I had with my home. Excellent work across the board!

5.0
Verified Homeowner
Anaheim, CA, on Sep 27, 2019

It was easy working with the sales staff and [removed] is very attentive to my repair issues

5.0
Verified Homeowner
Anaheim, CA, on Sep 21, 2019

Easy move in and the engagement from [removed] company with the homeowner's to ensure satisfaction. [removed] is awesome!!

5.0
Verified Homeowner
Anaheim, CA, on Aug 27, 2019

I like the ability to contact customer service rep to have any issue or question resolved.

4.9
Verified Homeowner
Anaheim, CA, on Aug 26, 2019

Sales team is very patient and helpful

4.9
Verified Homeowner
Anaheim, CA, on Aug 15, 2019

My representatives that helped me. [removed], [removed] and [removed] (and others!)

5.0
Verified Homeowner
Anaheim, CA, on Aug 14, 2019

The access i had to my home and the staff when i had questions or concerns

4.7
Verified Homeowner
Anaheim, CA, on Aug 12, 2019

A very high degree of professionalism among the team. Very courteous, respectful, addressed each of our question, concern. Great follow through, and communication. Everything was delivered as promised. Attention to details. Made our home buying experience easy and hassle free. Kudos to [removed], [removed], [removed] and the rest of the team. We are very grateful.

5.0
Verified Homeowner
Anaheim, CA, on Aug 10, 2019

The sales Representatives [removed] and [removed] always took my calls, replied to my emails and always kept me updated on the progress. [removed], [removed] and [removed] have been nothing but amazing when it comes to needing things taken care of, always checking on me to see if I have noticed anything after getting settled in and do such an amazing job reassuring me to where I have that secure feeling of I’m in great hands.

5.0
Verified Homeowner
Anaheim, CA, on Aug 09, 2019

Fast smooth seamless experience from build out to move in. Can't say enough. [removed] and [removed] have been so nice to us.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Anaheim, on Jun 30, 2020

The [name removed] group always being helpful when needed.

5.0
Verified Homeowner
Anaheim, on Jun 21, 2020

[name removed] is very responsive and proactive!

5.0
Verified Homeowner
Anaheim, on Jun 20, 2020

The quick response and professionalism to address an issue. [name removed] does an excellent job making it happen.

5.0
Verified Homeowner
Anaheim, on Jun 10, 2020

Thanks [name removed] for constantly and continuing to provide excellent customer service. The small gestures goes a very long way such as providing and changing the air filter and unlocking the door when I locked myself out, placing packages inside my home instead of leaving on the steps. Again thank you for all that you do.

5.0
Verified Homeowner
Anaheim, on Feb 09, 2020

[name removed] has done an excellent job!

5.0
Verified Homeowner
Anaheim, on Feb 03, 2020

[name removed] has had excellent follow up with appointments where any warranty related items have been a breeze to get taken care of! True white glove service.

5.0
Verified Homeowner
Anaheim, on Jan 06, 2020

Working with [name removed]

5.0
Verified Homeowner
Anaheim, on Dec 31, 2019

The individuals you have in place are so courteous and responsive! Starts with [name removed] who ALWAYS checks on everything, gets back to me immediately and always so nice. Then you have [name removed] and [name removed] who ALWAYS are on site, making themselves available and take the time to help from the smallest issues to whatever is needed. They take the extra time AFTER their day to assure what concerns I have had is ok. Can’t ever begin to thank and express my gratitude for [name removed], [name removed] and [name removed]!!! I would like to go on record and will do whatever needed to make sure that the 3 of them get proper notoriety and acknowledgment for this efforts and going way above the line of work!!!! V Patel 626 S [name removed] Way [name removed], CA 92805

5.0
Verified Homeowner
Anaheim, on Dec 31, 2019

[name removed] is amazing. He's been extremely helpful and caring.

5.0
Verified Homeowner
Anaheim, on Dec 31, 2019

[name removed] is the best! Talk about follow up, ensuring that everything is working and in good condition. He's always available for any concerns/ questions. He even helped us with his presence when our furniture was delivered while we were at work. He best represents the company with his excellent customer service, courtesy and positive attitude. My family and I are very very grateful.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Anaheim, on Jun 29, 2020

[name removed], [name removed] and [name removed] ALL go and went above and beyond to assure that my home was done right and any issues I may have had were handled respectfully and immediately. Great team all around!!!

4.9
Verified Homeowner
Anaheim, on Jun 25, 2020

Customer service throughout the process and 1 year experience

5.0
Verified Homeowner