33 Home Owner Reviews Completed Aug 2017 - Feb 19

 

Community Score Overview

33 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Construction Experience

4.8

Move-in Experience

4.8

Purchase Experience

4.8

Overall Satisfaction

4.7

Options / Upgrades Selection

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNER'S VERBATIM COMMENTS

Monterey Park, on Jan 02, 2018

Quick service

5.0
Verified Home Owner
Monterey Park, on Dec 29, 2017

Willingness to listen to the home owner

4.8
Verified Home Owner
Monterey Park, on Oct 17, 2017

James followed up with resolving issues which I experienced.

5.0
Verified Home Owner
Monterey Park, on Oct 15, 2017

We have constant communications with James Malcolm. He is the best and the rest of his crew are awesome and very responsive!

5.0
Verified Home Owner
Monterey Park, on Oct 14, 2017

I've already recommended the homes to 3 families who have also moved into the Encanto Walk Community.

5.0
Verified Home Owner
Monterey Park, on Sep 21, 2017

No home is perfect; they all have flaws. James Malcolm provided excellent care to ensure that any flaws were fixed to my satisfaction. Thanks James

5.0
Verified Home Owner
Monterey Park, on Sep 04, 2017

Excellent customer service from sales to after purchase care. Everyone is nice. Janine and James are the best. We talked to peter at arroyo walk, although we did not buy there, he is also very nice.

5.0
Verified Home Owner
Monterey Park, on Aug 05, 2017

They provide personal liaison, Mr. James Malcolm, who helps solve any problems we may come across. The company is eager to provide any support needed.

5.0
Verified Home Owner
Monterey Park, on Aug 02, 2017

Great follow up and follow through

5.0
Verified Home Owner
Monterey Park, on Jul 11, 2017

quality

5.0
Verified Home Owner
Monterey Park, on Jul 04, 2017

I have already recommended my home builder to 3 other families who currently live in Encanto Walk.

4.8
Verified Home Owner
Monterey Park, on Jul 03, 2017

The follow up's from builder to see how the house is doing once your settled in to you home .

5.0
Verified Home Owner
Monterey Park, on Jun 07, 2017

This is my second Olson company home. The quality in the last 10 years has improved.

4.9
Verified Home Owner
Monterey Park, on Apr 20, 2017

overall. for the price of home, it meets the quality standard

5.0
Verified Home Owner
Monterey Park, on Apr 18, 2017

The overall design and efficiency of the home.

5.0
Verified Home Owner
Monterey Park, on Apr 17, 2017

GREAT SERVICE

5.0
Verified Home Owner
Monterey Park, on Apr 13, 2017

Solid build for the most part. There were some odd decisions made in terms of home wiring and design choices, but otherwise, nothing serious

4.9
Verified Home Owner
Monterey Park, on Apr 13, 2017

Olson addressed all my questions and issues and I am confident that they handle my issues.

5.0
Verified Home Owner
Monterey Park, on Apr 06, 2017

Olson has been good in keeping in touch with us checking on anything that is needed, especially James

5.0
Verified Home Owner
Monterey Park, on Mar 08, 2017

quality

4.9
Verified Home Owner
Monterey Park, on Mar 07, 2017

I love the solar system. Wish I could have upgraded it more.

5.0
Verified Home Owner
Monterey Park, on Feb 21, 2017

Because I did already! I actually have referred someone to the interest list for union walk too!

5.0
Verified Home Owner
Monterey Park, on Feb 03, 2017

No problems with the unit so far .

5.0
Verified Home Owner
Monterey Park, on Jan 24, 2017

fixing any problems right away!

5.0
Verified Home Owner
Monterey Park, on Nov 30, 2016

Respond very fast whenever need support.

4.9
Verified Home Owner
Monterey Park, on Nov 29, 2016

good customer service

5.0
Verified Home Owner
Monterey Park, on Nov 28, 2016

Friendly service and fast response to questions.

5.0
Verified Home Owner
Monterey Park, on Nov 24, 2016

James has always been available to us when needed and has kept us informed of anything going on in the community

5.0
Verified Home Owner
Monterey Park, on Nov 01, 2016

The home was built to modern day standards and felt comfortable after moving in.

4.9
Verified Home Owner
Monterey Park, on Oct 27, 2016

Great quality home that is well designed and well constructed.

5.0
Verified Home Owner
Monterey Park, on Oct 25, 2016

The finishes of the home could have been better (minor issues like the caulking around countertops, painting, baseboards, etc.)

4.8
Verified Home Owner
Monterey Park, on Oct 25, 2016

Because I did! It's a great little community along with brand new homes!

5.0
Verified Home Owner
Monterey Park, on Oct 25, 2016

Great service. Builder will have someone periodically check with the home owner to make sure the home is up to owners expectations.

4.9
Verified Home Owner
Monterey Park, on Oct 19, 2016

By far Olson company does not only build a fine house , but continue to see how things are going even after the move .we lived in other builders houses. And never got the special treatment we get with Olson company.

5.0
Verified Home Owner
Monterey Park, on Oct 18, 2016

Responsiveness to fixing issues after move-in.

5.0
Verified Home Owner
Monterey Park, on Oct 10, 2016

Attention to detail and listens to the customers. One an issue is pointed out action is immediately taken.

5.0
Verified Home Owner
Monterey Park, on Sep 24, 2016

The customer satisfaction and quality of the home is great. I love the service that I get from James.

5.0
Verified Home Owner
Monterey Park, on Sep 23, 2016

Great customer satisfaction. James went up and beyond when we need help in our home.

5.0
Verified Home Owner
Monterey Park, on Sep 22, 2016

customer service

5.0
Verified Home Owner
Monterey Park, on Aug 15, 2016

Quality & Standards

5.0
Verified Home Owner
Monterey Park, on Jul 19, 2016

James has gone out of his way to make sure we were happy with our home, and has stopped in when he saw us around just to say hi and to ask if there were any complications.

5.0
Verified Home Owner
Monterey Park, on Jul 10, 2016

quality of home

5.0
Verified Home Owner
Monterey Park, on Jul 06, 2016

A very high quality home.

4.9
Verified Home Owner
Monterey Park, on Jun 25, 2016

Customer service at Olson is absolutely phenomenal.

5.0
Verified Home Owner
Monterey Park, on Jun 10, 2016

The information provided during moving/closing. Also the quality of construction.

4.9
Verified Home Owner
Monterey Park, on May 27, 2016

master bath appears to have water stain marking on wall due to tile !@#$% filler missing in several spots

5.0
Verified Home Owner
Monterey Park, on May 24, 2016

Excellent followup making sure everything is fine with the new home.

5.0
Verified Home Owner
Monterey Park, on May 14, 2016

Customer service especially James took care of all of my problems in a timely manner.

5.0
Verified Home Owner
Monterey Park, on Feb 09, 2016

Olson has been great with us from the beginning. They helped us jump over a ton of hurdles and really made the home-buying process a smooth and enjoyable one.

4.9
Verified Home Owner
Monterey Park, on Feb 07, 2016

Company very responsive to customer needs.

5.0
Verified Home Owner
Monterey Park, on Feb 07, 2016

Its a brand new community.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - Purchase & Move In

Monterey Park, on Jul 04, 2017

I have already recommended my home builder to 3 other families who currently live in Encanto Walk.

4.8
Verified Home Owner
Monterey Park, on Jun 07, 2017

This is my second Olson company home. The quality in the last 10 years has improved.

4.9
Verified Home Owner
Monterey Park, on Apr 20, 2017

overall. for the price of home, it meets the quality standard

5.0
Verified Home Owner
Monterey Park, on Jan 24, 2017

fixing any problems right away!

5.0
Verified Home Owner
Monterey Park, on Nov 01, 2016

The home was built to modern day standards and felt comfortable after moving in.

4.9
Verified Home Owner
Monterey Park, on Oct 25, 2016

The finishes of the home could have been better (minor issues like the caulking around countertops, painting, baseboards, etc.)

4.8
Verified Home Owner
Monterey Park, on Oct 25, 2016

Because I did! It's a great little community along with brand new homes!

5.0
Verified Home Owner
Monterey Park, on Oct 19, 2016

By far Olson company does not only build a fine house , but continue to see how things are going even after the move .we lived in other builders houses. And never got the special treatment we get with Olson company.

5.0
Verified Home Owner
Monterey Park, on Oct 18, 2016

Responsiveness to fixing issues after move-in.

5.0
Verified Home Owner
Monterey Park, on Sep 24, 2016

The customer satisfaction and quality of the home is great. I love the service that I get from James.

5.0
Verified Home Owner
Monterey Park, on Aug 15, 2016

Quality & Standards

5.0
Verified Home Owner
Monterey Park, on Jul 19, 2016

James has gone out of his way to make sure we were happy with our home, and has stopped in when he saw us around just to say hi and to ask if there were any complications.

5.0
Verified Home Owner
Monterey Park, on Jul 10, 2016

quality of home

5.0
Verified Home Owner
Monterey Park, on Jul 06, 2016

A very high quality home.

4.9
Verified Home Owner
Monterey Park, on Jun 25, 2016

Customer service at Olson is absolutely phenomenal.

5.0
Verified Home Owner
Monterey Park, on Jun 10, 2016

The information provided during moving/closing. Also the quality of construction.

4.9
Verified Home Owner
Monterey Park, on May 14, 2016

Customer service especially James took care of all of my problems in a timely manner.

5.0
Verified Home Owner
Monterey Park, on Feb 09, 2016

Olson has been great with us from the beginning. They helped us jump over a ton of hurdles and really made the home-buying process a smooth and enjoyable one.

4.9
Verified Home Owner
Monterey Park, on Feb 07, 2016

Company very responsive to customer needs.

5.0
Verified Home Owner
Monterey Park, on Feb 07, 2016

Its a brand new community.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 5-6 Months after Move In

Monterey Park, on Oct 14, 2017

I've already recommended the homes to 3 families who have also moved into the Encanto Walk Community.

5.0
Verified Home Owner
Monterey Park, on Sep 04, 2017

Excellent customer service from sales to after purchase care. Everyone is nice. Janine and James are the best. We talked to peter at arroyo walk, although we did not buy there, he is also very nice.

5.0
Verified Home Owner
Monterey Park, on Aug 05, 2017

They provide personal liaison, Mr. James Malcolm, who helps solve any problems we may come across. The company is eager to provide any support needed.

5.0
Verified Home Owner
Monterey Park, on Apr 18, 2017

The overall design and efficiency of the home.

5.0
Verified Home Owner
Monterey Park, on Apr 17, 2017

GREAT SERVICE

5.0
Verified Home Owner
Monterey Park, on Apr 13, 2017

Solid build for the most part. There were some odd decisions made in terms of home wiring and design choices, but otherwise, nothing serious

4.9
Verified Home Owner
Monterey Park, on Feb 21, 2017

Because I did already! I actually have referred someone to the interest list for union walk too!

5.0
Verified Home Owner
Monterey Park, on Feb 03, 2017

No problems with the unit so far .

5.0
Verified Home Owner
Monterey Park, on Nov 30, 2016

Respond very fast whenever need support.

4.9
Verified Home Owner
Monterey Park, on Nov 29, 2016

good customer service

5.0
Verified Home Owner
Monterey Park, on Nov 28, 2016

Friendly service and fast response to questions.

5.0
Verified Home Owner
Monterey Park, on Nov 24, 2016

James has always been available to us when needed and has kept us informed of anything going on in the community

5.0
Verified Home Owner
Monterey Park, on Oct 27, 2016

Great quality home that is well designed and well constructed.

5.0
Verified Home Owner
Monterey Park, on Oct 10, 2016

Attention to detail and listens to the customers. One an issue is pointed out action is immediately taken.

5.0
Verified Home Owner
Monterey Park, on Sep 23, 2016

Great customer satisfaction. James went up and beyond when we need help in our home.

5.0
Verified Home Owner
Monterey Park, on Sep 22, 2016

customer service

5.0
Verified Home Owner
Monterey Park, on May 27, 2016

master bath appears to have water stain marking on wall due to tile !@#$% filler missing in several spots

5.0
Verified Home Owner
Monterey Park, on May 24, 2016

Excellent followup making sure everything is fine with the new home.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 10-12 Months after Move In

Monterey Park, on Jan 02, 2018

Quick service

5.0
Verified Home Owner
Monterey Park, on Dec 29, 2017

Willingness to listen to the home owner

4.8
Verified Home Owner
Monterey Park, on Oct 17, 2017

James followed up with resolving issues which I experienced.

5.0
Verified Home Owner
Monterey Park, on Oct 15, 2017

We have constant communications with James Malcolm. He is the best and the rest of his crew are awesome and very responsive!

5.0
Verified Home Owner
Monterey Park, on Sep 21, 2017

No home is perfect; they all have flaws. James Malcolm provided excellent care to ensure that any flaws were fixed to my satisfaction. Thanks James

5.0
Verified Home Owner
Monterey Park, on Aug 02, 2017

Great follow up and follow through

5.0
Verified Home Owner
Monterey Park, on Jul 11, 2017

quality

5.0
Verified Home Owner
Monterey Park, on Jul 03, 2017

The follow up's from builder to see how the house is doing once your settled in to you home .

5.0
Verified Home Owner
Monterey Park, on Apr 13, 2017

Olson addressed all my questions and issues and I am confident that they handle my issues.

5.0
Verified Home Owner
Monterey Park, on Apr 06, 2017

Olson has been good in keeping in touch with us checking on anything that is needed, especially James

5.0
Verified Home Owner
Monterey Park, on Mar 08, 2017

quality

4.9
Verified Home Owner
Monterey Park, on Mar 07, 2017

I love the solar system. Wish I could have upgraded it more.

5.0
Verified Home Owner
Monterey Park, on Oct 25, 2016

Great service. Builder will have someone periodically check with the home owner to make sure the home is up to owners expectations.

4.9
Verified Home Owner