Top Homebuilder Ratings & Reviews

Magnolia Walk - los Angeles Reviews

41 Home Owner Reviews Completed Jan 2018 - Jul 19

Community Score Overview

41 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Los Angeles, on Jul 19, 2019

Walkthroughs, explanations, community updates via email

5.0
Verified Home Owner
Los Angeles, on Jul 13, 2019

The fact that we have warranties.

5.0
Verified Home Owner
Los Angeles, on Jul 09, 2019

my experiences with warranty service and customer care been good, I wish everything would be a little faster, but i totally get that they have other homes to work on.

4.3
Verified Home Owner
Los Angeles, on Jul 02, 2019

Although, I don't wish anything negative upon anyone, I like best that there is a new customer care rep.

2.8
Verified Home Owner
Los Angeles, on Jun 27, 2019

The journey of purchasing my new home has been a positive experience, overall response to my needs have been great. The Olson team has been quite responsive and open to my feedback.

5.0
Verified Home Owner
Los Angeles, on Jun 27, 2019

At the office Mr.Elliot and Larry they are very professionals, and Jason he is very professional and I really satisfied with his service he is amazing he is always on top of everything about my house!!

5.0
Verified Home Owner
Los Angeles, on Jun 26, 2019

Great Customer Service

4.8
Verified Home Owner
Los Angeles, on Jun 22, 2019

We have had LOTS of problems with our HVAC (True Air). When we first moved-in in the winter, we were without heat for around a month. Now that it's summer, they've discovered a leak occurred in the AC. That being said, it's been nice that when we call them, they know who we are and where we live (Magnolia Walk). They work well with us and it's been pretty easy to schedule appointments. In terms of Olson, our Customer Rep has done a good job of keeping in contact with us and quickly fixing things that weren't quite right. He works well with our schedule and communicates well with us.

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

Everything delivered as promised!

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

Jayson was nice and courteous. Fixed a couple of issues on the spot.

5.0
Verified Home Owner
Los Angeles, on Jun 14, 2019

I really liked how easy it was to report any issues or concerns I have and the speedy response that was provided.

4.8
Verified Home Owner
Los Angeles, on Jun 12, 2019

The speedy service and willingness to help.

5.0
Verified Home Owner
Los Angeles, on Jun 11, 2019

The communication, the walkthroughs, the explanations.

5.0
Verified Home Owner
Los Angeles, on Jun 07, 2019

The best thing about our purchase experience was how smooth the process was overall and how attentive the whole team was.

4.9
Verified Home Owner
Los Angeles, on Jun 06, 2019

The constant inquiry about my satisfaction and taking steps to fixing any problem

5.0
Verified Home Owner
Los Angeles, on Jun 05, 2019

Everyone was super helpful throughout the whole process

5.0
Verified Home Owner
Los Angeles, on May 30, 2019

They have been coming in to take care of things when needed.

4.0
Verified Home Owner
Los Angeles, on May 29, 2019

Whenever I have a problem, it’s fixed right away!

5.0
Verified Home Owner
Los Angeles, on May 09, 2019

Everything was taken care of by friendly staff. Transactions were smooth.

4.9
Verified Home Owner
Los Angeles, on Feb 23, 2019

Everything, everyone was extremely helpful and always there when needed guidance or advise . My experience was excellent! I have already recommended friends and family, to the Olson Company. Thank you, my family and I are very grateful.

4.8
Verified Home Owner
Los Angeles, on Feb 16, 2019

Very easy process, friendly team

4.6
Verified Home Owner
Los Angeles, on Feb 12, 2019

Finally getting the keys to my house without a doubt.

4.5
Verified Home Owner
Los Angeles, on Feb 11, 2019

The kindness, patience displayed by team members

5.0
Verified Home Owner
Los Angeles, on Feb 10, 2019

The sales team and home advisors made the process less stressful with their knowledge and promptness they provided to any questions or concerns I had.

5.0
Verified Home Owner
Los Angeles, on Feb 10, 2019

The sales experience was fairly honest and communication was very good. Financing was extremely easy to work with.

5.0
Verified Home Owner
Los Angeles, on Feb 04, 2019

The level of customer service and the weekly email updates we received while home the new home was being built.

5.0
Verified Home Owner
Los Angeles, on Feb 02, 2019

The way I was able to see the whole building process

5.0
Verified Home Owner
Los Angeles, on Feb 02, 2019

I liked how everyone was available to you for all your needs and to ask questions. I could talk to anyone in the company who would quickly get me to the correct person for whatever my needs were. Very friendly and prompt with responses.

4.7
Verified Home Owner
Los Angeles, on Jan 27, 2019

It was a very easy process. They constantly kept us up-to-date step-by-step. We were able to come and visit the home site once a week to see the progress. The communication was excellent. We felt confident that any questions we had would be addressed by someone.

5.0
Verified Home Owner
Los Angeles, on Jan 14, 2019

Smooth process although some difficulty with paper work

3.2
Verified Home Owner
Los Angeles, on Jan 14, 2019

The Communication

5.0
Verified Home Owner
Los Angeles, on Jan 11, 2019

Being able to personally design the home.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Los Angeles, on Jul 19, 2019

Walkthroughs, explanations, community updates via email

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

Everything delivered as promised!

5.0
Verified Home Owner
Los Angeles, on Jun 11, 2019

The communication, the walkthroughs, the explanations.

5.0
Verified Home Owner
Los Angeles, on Jun 07, 2019

The best thing about our purchase experience was how smooth the process was overall and how attentive the whole team was.

4.9
Verified Home Owner
Los Angeles, on Jun 06, 2019

The constant inquiry about my satisfaction and taking steps to fixing any problem

5.0
Verified Home Owner
Los Angeles, on Jun 05, 2019

Everyone was super helpful throughout the whole process

5.0
Verified Home Owner
Los Angeles, on May 09, 2019

Everything was taken care of by friendly staff. Transactions were smooth.

4.9
Verified Home Owner
Los Angeles, on Feb 23, 2019

Everything, everyone was extremely helpful and always there when needed guidance or advise . My experience was excellent! I have already recommended friends and family, to the Olson Company. Thank you, my family and I are very grateful.

4.8
Verified Home Owner
Los Angeles, on Feb 16, 2019

Very easy process, friendly team

4.6
Verified Home Owner
Los Angeles, on Feb 12, 2019

Finally getting the keys to my house without a doubt.

4.5
Verified Home Owner
Los Angeles, on Feb 11, 2019

The kindness, patience displayed by team members

5.0
Verified Home Owner
Los Angeles, on Feb 10, 2019

The sales team and home advisors made the process less stressful with their knowledge and promptness they provided to any questions or concerns I had.

5.0
Verified Home Owner
Los Angeles, on Feb 10, 2019

The sales experience was fairly honest and communication was very good. Financing was extremely easy to work with.

5.0
Verified Home Owner
Los Angeles, on Feb 04, 2019

The level of customer service and the weekly email updates we received while home the new home was being built.

5.0
Verified Home Owner
Los Angeles, on Feb 02, 2019

The way I was able to see the whole building process

5.0
Verified Home Owner
Los Angeles, on Feb 02, 2019

I liked how everyone was available to you for all your needs and to ask questions. I could talk to anyone in the company who would quickly get me to the correct person for whatever my needs were. Very friendly and prompt with responses.

4.7
Verified Home Owner
Los Angeles, on Jan 27, 2019

It was a very easy process. They constantly kept us up-to-date step-by-step. We were able to come and visit the home site once a week to see the progress. The communication was excellent. We felt confident that any questions we had would be addressed by someone.

5.0
Verified Home Owner
Los Angeles, on Jan 14, 2019

Smooth process although some difficulty with paper work

3.2
Verified Home Owner
Los Angeles, on Jan 14, 2019

The Communication

5.0
Verified Home Owner
Los Angeles, on Jan 11, 2019

Being able to personally design the home.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Los Angeles, on Jul 13, 2019

The fact that we have warranties.

5.0
Verified Home Owner
Los Angeles, on Jul 09, 2019

my experiences with warranty service and customer care been good, I wish everything would be a little faster, but i totally get that they have other homes to work on.

4.3
Verified Home Owner
Los Angeles, on Jul 02, 2019

Although, I don't wish anything negative upon anyone, I like best that there is a new customer care rep.

2.8
Verified Home Owner
Los Angeles, on Jun 27, 2019

The journey of purchasing my new home has been a positive experience, overall response to my needs have been great. The Olson team has been quite responsive and open to my feedback.

5.0
Verified Home Owner
Los Angeles, on Jun 27, 2019

At the office Mr.Elliot and Larry they are very professionals, and Jason he is very professional and I really satisfied with his service he is amazing he is always on top of everything about my house!!

5.0
Verified Home Owner
Los Angeles, on Jun 26, 2019

Great Customer Service

4.8
Verified Home Owner
Los Angeles, on Jun 22, 2019

We have had LOTS of problems with our HVAC (True Air). When we first moved-in in the winter, we were without heat for around a month. Now that it's summer, they've discovered a leak occurred in the AC. That being said, it's been nice that when we call them, they know who we are and where we live (Magnolia Walk). They work well with us and it's been pretty easy to schedule appointments. In terms of Olson, our Customer Rep has done a good job of keeping in contact with us and quickly fixing things that weren't quite right. He works well with our schedule and communicates well with us.

5.0
Verified Home Owner
Los Angeles, on Jun 18, 2019

Jayson was nice and courteous. Fixed a couple of issues on the spot.

5.0
Verified Home Owner
Los Angeles, on Jun 14, 2019

I really liked how easy it was to report any issues or concerns I have and the speedy response that was provided.

4.8
Verified Home Owner
Los Angeles, on Jun 12, 2019

The speedy service and willingness to help.

5.0
Verified Home Owner
Los Angeles, on May 30, 2019

They have been coming in to take care of things when needed.

4.0
Verified Home Owner
Los Angeles, on May 29, 2019

Whenever I have a problem, it’s fixed right away!

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

There are no home owner comments for this time period yet