Top Homebuilder Ratings & Reviews

Metro Walk - azusa Reviews

46 Home Owner Reviews Completed Jan 2018 - Jul 19

Community Score Overview

46 Home Owner Reviews

5.0
Rating of home owners' willingness to recommend this builder
4.9
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

5.0

Purchase Experience

5.0

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

5.0

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Azusa, on Jun 01, 2019

Matt Smelser! He provides excellent follow-up and is extremely helpful.

5.0
Verified Home Owner
Azusa, on May 24, 2019

The service team is very warm to all customers! Thumbs up!

5.0
Verified Home Owner
Azusa, on May 22, 2019

Matt is the best. He is always ready to help us.

5.0
Verified Home Owner
Azusa, on May 14, 2019

The sales staff Ruben and Stevie was helpful in guiding me through the purchase and keeping me updated on the progress of the construction. Also the help of Matt in making sure I am happy with finish within my unit such as the cabinet, flooring, and paint. In addition taking care of satellite and other communications needs by contacting the sub contractors when needed.

5.0
Verified Home Owner
Azusa, on May 13, 2019

It was easy all the way

5.0
Verified Home Owner
Azusa, on May 13, 2019

The ease of getting things done with Matt, Stevie, Richard and Ruben

5.0
Verified Home Owner
Azusa, on May 13, 2019

Matt, Stevie, Ruben & Richard are world class. Best experience was everytime I had a question or help with anything they’re a phone call away and always so helpful and able to help me with everything. They’re the BEST!!

5.0
Verified Home Owner
Azusa, on May 13, 2019

The staff! Especially Stevie and Matt who just made us feel very special celebrating us and the community we live of Metro Walk Azusa and we got meet everyone which was a special night and fun times for us.

5.0
Verified Home Owner
Azusa, on May 09, 2019

Responsiveness and how things are addressed and fixed in a timely manner. Every detail promised is provided. Sometimes without asking.

5.0
Verified Home Owner
Azusa, on May 08, 2019

I like all the staffs are on site for awhile which it is convenience to reach to them if whenever there’s a problem or question with new home when we first moved in. Big shout out to Matt and Richard! They were extremely helpful through out all time! I can really tell Olson cares about their customers. We had a great experience buying our first home. Thank you all!

5.0
Verified Home Owner
Azusa, on May 08, 2019

Matt is very helpful in everything..,very polite and hardworking.always having a good smile in his face .

5.0
Verified Home Owner
Azusa, on Feb 27, 2019

The Party was very nice, my husband attended and met friends and then I was so happy when I flew home Matt and Richard open up the door when I was locked out and left my keys, they saved my life!!!!

5.0
Verified Home Owner
Azusa, on Feb 27, 2019

Richard making sure we can leave for work for mornings and matt will fix the problems each time we ask.

5.0
Verified Home Owner
Azusa, on Jan 23, 2019

good service and nice people. Thanks!

5.0
Verified Home Owner
Azusa, on Jan 16, 2019

All staff has been extremely helpful in addressing any questions or issues regarding my purchase, in a timely manner.

4.9
Verified Home Owner
Azusa, on Jan 11, 2019

The constant support from the builder representatives and the after move-in satisfaction reps

4.9
Verified Home Owner
Azusa, on Jan 09, 2019

Everybody is very helpful

5.0
Verified Home Owner
Azusa, on Jan 09, 2019

Overall experience was great. We love all the people that we worked with (Ruben, Stevie, Matt, and Richard). Plus great people at Wells Fargo too (Jessica, Lily, and Lana). All of these people are very professional.

5.0
Verified Home Owner
Azusa, on Jan 09, 2019

Everyone was friendly, helpful and always commited to making the process easy and straightforward. It was such a pleasant experience and we truly feel welcomed.

5.0
Verified Home Owner
Azusa, on Jan 09, 2019

From the moment my sister and I walked in the trailer, Ruben made us feel like we were home. That friendliness, concern and care has been experienced with every member of the team. In particular, Ruben, Matt, Richard and Stevie are rock stars and deserve a big raises!!!!

5.0
Verified Home Owner
Azusa, on Dec 29, 2018

Stevie Matt Ruben Richard are amazing to our family when buying and each day we live here

5.0
Verified Home Owner
Azusa, on Dec 29, 2018

Matt and his team are always available and happily go an extra mile to assist!

5.0
Verified Home Owner
Azusa, on Dec 02, 2018

Matt is awesome! He is super nice and helpful! I told my friends how Olson is a great company not only a builder but also a great customer service company.

5.0
Verified Home Owner
Azusa, on Dec 01, 2018

Matt has been vital to our happiness here.

5.0
Verified Home Owner
Azusa, on Nov 29, 2018

Matt has been very kind, helpful and knowledgeable. Any issues have been addressed accordingly and in timely manner.

5.0
Verified Home Owner
Azusa, on Oct 25, 2018

Clint and matt take care of everything in my home

5.0
Verified Home Owner
Azusa, on Oct 08, 2018

good house good service.

5.0
Verified Home Owner
Azusa, on Sep 21, 2018

How easy it was and how nice & helpful Stevie, Ruben, Matt & Cliff are!

5.0
Verified Home Owner
Azusa, on Aug 22, 2018

Ruben, Stevie, Matt and Clint! Everything was nice and smooth and they are all so nice and helpful!

5.0
Verified Home Owner
Azusa, on Aug 21, 2018

Your team, they really stretch and go beyond their responsibility to help.

4.9
Verified Home Owner
Azusa, on Aug 15, 2018

As a first time home buyer I did not know what to expect and was truthfully expecting an overwhelming experience, but the process was actually was easy and painless thanks to the awesome team that helped us along the whole process. Greatly appreciate the help we received from Stevie, Matt, Ruben and Clint.

4.9
Verified Home Owner
Azusa, on Aug 15, 2018

All the agent and property manager Stevie, Ruben, and Matt had great services. They all helped a lot and made Olson as a great company.

4.5
Verified Home Owner
Azusa, on Aug 13, 2018

Customer satisfaction service from Matt.

4.8
Verified Home Owner
Azusa, on Aug 13, 2018

The personal touch from Ruben and Stevie as well as Matt and Clint .

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Azusa, on May 14, 2019

The sales staff Ruben and Stevie was helpful in guiding me through the purchase and keeping me updated on the progress of the construction. Also the help of Matt in making sure I am happy with finish within my unit such as the cabinet, flooring, and paint. In addition taking care of satellite and other communications needs by contacting the sub contractors when needed.

5.0
Verified Home Owner
Azusa, on May 13, 2019

It was easy all the way

5.0
Verified Home Owner
Azusa, on May 13, 2019

The ease of getting things done with Matt, Stevie, Richard and Ruben

5.0
Verified Home Owner
Azusa, on May 13, 2019

Matt, Stevie, Ruben & Richard are world class. Best experience was everytime I had a question or help with anything they’re a phone call away and always so helpful and able to help me with everything. They’re the BEST!!

5.0
Verified Home Owner
Azusa, on May 13, 2019

The staff! Especially Stevie and Matt who just made us feel very special celebrating us and the community we live of Metro Walk Azusa and we got meet everyone which was a special night and fun times for us.

5.0
Verified Home Owner
Azusa, on Jan 16, 2019

All staff has been extremely helpful in addressing any questions or issues regarding my purchase, in a timely manner.

4.9
Verified Home Owner
Azusa, on Jan 11, 2019

The constant support from the builder representatives and the after move-in satisfaction reps

4.9
Verified Home Owner
Azusa, on Jan 09, 2019

Everybody is very helpful

5.0
Verified Home Owner
Azusa, on Jan 09, 2019

Overall experience was great. We love all the people that we worked with (Ruben, Stevie, Matt, and Richard). Plus great people at Wells Fargo too (Jessica, Lily, and Lana). All of these people are very professional.

5.0
Verified Home Owner
Azusa, on Jan 09, 2019

Everyone was friendly, helpful and always commited to making the process easy and straightforward. It was such a pleasant experience and we truly feel welcomed.

5.0
Verified Home Owner
Azusa, on Jan 09, 2019

From the moment my sister and I walked in the trailer, Ruben made us feel like we were home. That friendliness, concern and care has been experienced with every member of the team. In particular, Ruben, Matt, Richard and Stevie are rock stars and deserve a big raises!!!!

5.0
Verified Home Owner
Azusa, on Oct 25, 2018

Clint and matt take care of everything in my home

5.0
Verified Home Owner
Azusa, on Oct 08, 2018

good house good service.

5.0
Verified Home Owner
Azusa, on Sep 21, 2018

How easy it was and how nice & helpful Stevie, Ruben, Matt & Cliff are!

5.0
Verified Home Owner
Azusa, on Aug 22, 2018

Ruben, Stevie, Matt and Clint! Everything was nice and smooth and they are all so nice and helpful!

5.0
Verified Home Owner
Azusa, on Aug 21, 2018

Your team, they really stretch and go beyond their responsibility to help.

4.9
Verified Home Owner
Azusa, on Aug 15, 2018

As a first time home buyer I did not know what to expect and was truthfully expecting an overwhelming experience, but the process was actually was easy and painless thanks to the awesome team that helped us along the whole process. Greatly appreciate the help we received from Stevie, Matt, Ruben and Clint.

4.9
Verified Home Owner
Azusa, on Aug 15, 2018

All the agent and property manager Stevie, Ruben, and Matt had great services. They all helped a lot and made Olson as a great company.

4.5
Verified Home Owner
Azusa, on Aug 13, 2018

Customer satisfaction service from Matt.

4.8
Verified Home Owner
Azusa, on Aug 13, 2018

The personal touch from Ruben and Stevie as well as Matt and Clint .

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Azusa, on May 24, 2019

The service team is very warm to all customers! Thumbs up!

5.0
Verified Home Owner
Azusa, on May 22, 2019

Matt is the best. He is always ready to help us.

5.0
Verified Home Owner
Azusa, on May 09, 2019

Responsiveness and how things are addressed and fixed in a timely manner. Every detail promised is provided. Sometimes without asking.

5.0
Verified Home Owner
Azusa, on May 08, 2019

I like all the staffs are on site for awhile which it is convenience to reach to them if whenever there’s a problem or question with new home when we first moved in. Big shout out to Matt and Richard! They were extremely helpful through out all time! I can really tell Olson cares about their customers. We had a great experience buying our first home. Thank you all!

5.0
Verified Home Owner
Azusa, on May 08, 2019

Matt is very helpful in everything..,very polite and hardworking.always having a good smile in his face .

5.0
Verified Home Owner
Azusa, on Feb 27, 2019

The Party was very nice, my husband attended and met friends and then I was so happy when I flew home Matt and Richard open up the door when I was locked out and left my keys, they saved my life!!!!

5.0
Verified Home Owner
Azusa, on Feb 27, 2019

Richard making sure we can leave for work for mornings and matt will fix the problems each time we ask.

5.0
Verified Home Owner
Azusa, on Jan 23, 2019

good service and nice people. Thanks!

5.0
Verified Home Owner
Azusa, on Dec 29, 2018

Stevie Matt Ruben Richard are amazing to our family when buying and each day we live here

5.0
Verified Home Owner
Azusa, on Dec 29, 2018

Matt and his team are always available and happily go an extra mile to assist!

5.0
Verified Home Owner
Azusa, on Dec 02, 2018

Matt is awesome! He is super nice and helpful! I told my friends how Olson is a great company not only a builder but also a great customer service company.

5.0
Verified Home Owner
Azusa, on Dec 01, 2018

Matt has been vital to our happiness here.

5.0
Verified Home Owner
Azusa, on Nov 29, 2018

Matt has been very kind, helpful and knowledgeable. Any issues have been addressed accordingly and in timely manner.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Azusa, on Jun 01, 2019

Matt Smelser! He provides excellent follow-up and is extremely helpful.

5.0
Verified Home Owner