Top Homebuilder Ratings & Reviews

Orchard Walk - orange Reviews

89 Home Owner Reviews Completed Jan 2018 - Jul 19

Community Score Overview

89 Home Owner Reviews

4.8
Rating of home owners' willingness to recommend this builder
4.8
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.9

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Orange, on May 23, 2019

My rep is the best.

5.0
Verified Home Owner
Orange, on May 09, 2019

Very satisfied with all the required services performed.

5.0
Verified Home Owner
Orange, on May 08, 2019

Matt is always very responsive to our needs for any repairs to our home. He is just a text away and would always reply promptly to our inquiries. Always comes with a smile on his face even if he is sick. Kudos to Matt, he is the best!

5.0
Verified Home Owner
Orange, on May 07, 2019

The customer care from the Homeowner Satisfaction Team is excellent.

5.0
Verified Home Owner
Orange, on Mar 30, 2019

Matt Smelser and the team have gone above and beyond any expectations I may have had. From taking in my trash cans to putting packages in my home while I’m at work, I have never heard of customer service at this level

5.0
Verified Home Owner
Orange, on Mar 17, 2019

People are friendly, easy to work with, and willing to help.

5.0
Verified Home Owner
Orange, on Mar 12, 2019

Lots of communication

5.0
Verified Home Owner
Orange, on Mar 07, 2019

The communication with all team members in answering my concerns and resolving them.

4.8
Verified Home Owner
Orange, on Mar 04, 2019

Our service representative, his commitment to us.

5.0
Verified Home Owner
Orange, on Mar 02, 2019

Matt Smelser's care and attention has been incredible!

5.0
Verified Home Owner
Orange, on Feb 28, 2019

The support staff that has been on hand to help with big and small questions and concerns. Matt Smelser has been great

4.4
Verified Home Owner
Orange, on Feb 28, 2019

I really like how involved the builder is after close of escrow and moving into the new home. Their follow-up appointments, gift baskets (from follow up appointments), and events are great experiences that I enjoy.

4.7
Verified Home Owner
Orange, on Feb 02, 2019

Accurate info on availability, features and price, and prompt return of inquiries. Questions and concerns promptly addressed, and builder rep has been helpful prior to move-in and in the first month of occupancy. Thank you for your commitment to quality and eco-sustainability.

5.0
Verified Home Owner
Orange, on Jan 22, 2019

Everyone has been so helpful and I love the home!

5.0
Verified Home Owner
Orange, on Jan 10, 2019

Quick turnaround during contract, excellent service and follow through with the Home Satisfaction Team. The Home Satisfaction Team is the best!!!

5.0
Verified Home Owner
Orange, on Jan 09, 2019

Everyone was very professional and helpful most esp. Matt and Peter. Deb was pretty awesome too!

5.0
Verified Home Owner
Orange, on Jan 09, 2019

The Orchard Walk representatives, Peter, Deb, Matt, Richard and others employed by the Olson Co., are very professional in dealing with us from showing the model homes to the signing our escrow closing, and fixing minor things to almost perfection. We are very satisfied with our new condo. Melanie and Jose Del Rosario, Lot 4.

5.0
Verified Home Owner
Orange, on Jan 09, 2019

The opportunities we had to walk through the home as it was being built.

4.9
Verified Home Owner
Orange, on Dec 29, 2018

They care for us and remember all our pending needs and follow up timely.

5.0
Verified Home Owner
Orange, on Dec 06, 2018

my client still needs outlet fix in the garagee for refrigerator

5.0
Verified Home Owner
Orange, on Nov 06, 2018

The walk thru’s With Matt we’re very helpful to learn about upkeep for our house.

4.0
Verified Home Owner
Orange, on Nov 05, 2018

Matt has made living here so so so very special.

5.0
Verified Home Owner
Orange, on Nov 04, 2018

We love Matt but don't love our cars sc XXXXX on the entrance to our driveway every time we leave and come home. It also has been BEYOND frustrating having construction builder vehicles in front of our garage the last few months.

4.9
Verified Home Owner
Orange, on Oct 31, 2018

The visits throughout the year and engagement in HOA

4.8
Verified Home Owner
Orange, on Oct 30, 2018

The commitment to it's customer service; ie. Matt Smelser is amazing to work with (knowledgable and extremely accommodating).

4.2
Verified Home Owner
Orange, on Oct 30, 2018

I’m happy with the quality and the service

4.9
Verified Home Owner
Orange, on Oct 30, 2018

1 to 1 customer support and the dedicated customer representative to handle any issues that I have for the house.

4.2
Verified Home Owner
Orange, on Oct 29, 2018

Customer service was great though the entire process! I’m happy to live here.

4.9
Verified Home Owner
Orange, on Oct 29, 2018

Matt is the best , he is always there for us and just a call away. He took care of us like a family member. I am very happy with all the services.

5.0
Verified Home Owner
Orange, on Oct 18, 2018

Matt Smelser and the entire Orchard Walk team have been amazing to work with.

5.0
Verified Home Owner
Orange, on Oct 17, 2018

Matt visits on a regular basis and helps me whenever I need his help.

4.6
Verified Home Owner
Orange, on Oct 07, 2018

That they were very timely in responding to my requests and questions.

5.0
Verified Home Owner
Orange, on Oct 05, 2018

The constant communication so far

5.0
Verified Home Owner
Orange, on Oct 05, 2018

Everyone is easy to talk to and really show that they care.

5.0
Verified Home Owner
Orange, on Sep 28, 2018

Nice guy

5.0
Verified Home Owner
Orange, on Sep 28, 2018

My Olson Home representative, Matt Smelser, has been the most attentive. He really goes over and beyond.

5.0
Verified Home Owner
Orange, on Sep 28, 2018

I like the home visits where we go over any items and a refresher over maintenance. The gifts that I receive at these home visits are very useful! Also, Matt Smelser has been awesome to work with.

5.0
Verified Home Owner
Orange, on Sep 27, 2018

That Matt has been there for whatever I needed. He is always attentive to our needs and always looking for ways to help.

4.9
Verified Home Owner
Orange, on Aug 06, 2018

Communication process was very helpful. The entire team Vaughn, Matt, Debi, Peter, all great people.

5.0
Verified Home Owner
Orange, on Jun 29, 2018

The check ups/follow ups!

5.0
Verified Home Owner
Orange, on Jun 19, 2018

The one-on-one help received by all parties involved in the sale/loan/build (Matt, Peter, Debi, Rosemary, etc.)

5.0
Verified Home Owner
Orange, on Jun 13, 2018

We really like Peter's professionalism (home sales rep) and Matt's great home inspection and follow up.

4.4
Verified Home Owner
Orange, on Jun 13, 2018

Overall, we were extremely satisfied with having Olson Homes as our builders. Matt, our go to person , was was very attentive, always very kind and respectful. One thing that stood out was everyone at Olson’s Homes was willing to help out in any way. There were people always available.

5.0
Verified Home Owner
Orange, on Jun 12, 2018

The open wall walk through and final walk through was very informative.

5.0
Verified Home Owner
Orange, on Jun 12, 2018

Peter and Deb were always ready to help us with any question.

5.0
Verified Home Owner
Orange, on Jun 04, 2018

The best part of an Olson home is the customer service. Communication is key, and the check ups are very helpful. Feels like the builder really cares about the client, not only in the sale, but for the long run

5.0
Verified Home Owner
Orange, on May 31, 2018

Matt Smelser always follows through with his commitments and has made sure we are 100% happy with our home.

3.7
Verified Home Owner
Orange, on May 30, 2018

User friendly!

5.0
Verified Home Owner
Orange, on May 30, 2018

They’re always ready to help, whenever I have a minor problem it takes a phone call and they come

5.0
Verified Home Owner
Orange, on Apr 22, 2018

Matt’s follow through has been exceptional. While there were several issues in the final walk through, he has systematically addressed each issue.

4.9
Verified Home Owner
Orange, on Mar 08, 2018

The fact that the customer representative (Matt) was and is always there for us when we have questions and need help with our home. I did not always believe Matt when he said he would be there for us after close of escrow, but he definitely proved me wrong ! This is one of the main reasons I would refer this builder to friends and family.

4.9
Verified Home Owner
Orange, on Feb 19, 2018

Peter, debra ans matt took care of us. Amazing staff.

5.0
Verified Home Owner
Orange, on Feb 17, 2018

Matt's customer service deserves an 11 as he goes above and beyond to make residents happy.

4.6
Verified Home Owner
Orange, on Feb 13, 2018

Matt S. was extremely accommodating, meticulous, and kind throughout the whole orientation and move in process.

4.4
Verified Home Owner
Orange, on Feb 13, 2018

GREAT CUSTOMER SERVICE AND FRIENDLY STAFF MADE THE BUYING AND MOVE-IN PROCESS EASY. ALWAYS AVAILABLE TO ANSWER QUESTIONS OR HELP EITHER IN PERSON OR VIA EMAIL WITH QUICK RESPONSE TIMES.

4.8
Verified Home Owner
Orange, on Feb 12, 2018

My experience was really good from the beginning up till now, I have been dealing with professional ,and very friendly people, I am especially impressed with Matt he made my move very comfortable and easy. He is always there to help with any issue, and makes sure to meet our needs and concerns. He answers his calls even if he’s at home and follows up till we’re 100% satisfied. Thanks to all of the Olsen employees this community feels like home.

3.2
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Orange, on Mar 02, 2019

Matt Smelser's care and attention has been incredible!

5.0
Verified Home Owner
Orange, on Feb 02, 2019

Accurate info on availability, features and price, and prompt return of inquiries. Questions and concerns promptly addressed, and builder rep has been helpful prior to move-in and in the first month of occupancy. Thank you for your commitment to quality and eco-sustainability.

5.0
Verified Home Owner
Orange, on Jan 22, 2019

Everyone has been so helpful and I love the home!

5.0
Verified Home Owner
Orange, on Jan 10, 2019

Quick turnaround during contract, excellent service and follow through with the Home Satisfaction Team. The Home Satisfaction Team is the best!!!

5.0
Verified Home Owner
Orange, on Jan 09, 2019

Everyone was very professional and helpful most esp. Matt and Peter. Deb was pretty awesome too!

5.0
Verified Home Owner
Orange, on Jan 09, 2019

The Orchard Walk representatives, Peter, Deb, Matt, Richard and others employed by the Olson Co., are very professional in dealing with us from showing the model homes to the signing our escrow closing, and fixing minor things to almost perfection. We are very satisfied with our new condo. Melanie and Jose Del Rosario, Lot 4.

5.0
Verified Home Owner
Orange, on Jan 09, 2019

The opportunities we had to walk through the home as it was being built.

4.9
Verified Home Owner
Orange, on Aug 06, 2018

Communication process was very helpful. The entire team Vaughn, Matt, Debi, Peter, all great people.

5.0
Verified Home Owner
Orange, on Jun 19, 2018

The one-on-one help received by all parties involved in the sale/loan/build (Matt, Peter, Debi, Rosemary, etc.)

5.0
Verified Home Owner
Orange, on Jun 13, 2018

We really like Peter's professionalism (home sales rep) and Matt's great home inspection and follow up.

4.4
Verified Home Owner
Orange, on Jun 13, 2018

Overall, we were extremely satisfied with having Olson Homes as our builders. Matt, our go to person , was was very attentive, always very kind and respectful. One thing that stood out was everyone at Olson’s Homes was willing to help out in any way. There were people always available.

5.0
Verified Home Owner
Orange, on Jun 12, 2018

The open wall walk through and final walk through was very informative.

5.0
Verified Home Owner
Orange, on Jun 12, 2018

Peter and Deb were always ready to help us with any question.

5.0
Verified Home Owner
Orange, on Apr 22, 2018

Matt’s follow through has been exceptional. While there were several issues in the final walk through, he has systematically addressed each issue.

4.9
Verified Home Owner
Orange, on Mar 08, 2018

The fact that the customer representative (Matt) was and is always there for us when we have questions and need help with our home. I did not always believe Matt when he said he would be there for us after close of escrow, but he definitely proved me wrong ! This is one of the main reasons I would refer this builder to friends and family.

4.9
Verified Home Owner
Orange, on Feb 19, 2018

Peter, debra ans matt took care of us. Amazing staff.

5.0
Verified Home Owner
Orange, on Feb 17, 2018

Matt's customer service deserves an 11 as he goes above and beyond to make residents happy.

4.6
Verified Home Owner
Orange, on Feb 13, 2018

Matt S. was extremely accommodating, meticulous, and kind throughout the whole orientation and move in process.

4.4
Verified Home Owner
Orange, on Feb 13, 2018

GREAT CUSTOMER SERVICE AND FRIENDLY STAFF MADE THE BUYING AND MOVE-IN PROCESS EASY. ALWAYS AVAILABLE TO ANSWER QUESTIONS OR HELP EITHER IN PERSON OR VIA EMAIL WITH QUICK RESPONSE TIMES.

4.8
Verified Home Owner
Orange, on Feb 12, 2018

My experience was really good from the beginning up till now, I have been dealing with professional ,and very friendly people, I am especially impressed with Matt he made my move very comfortable and easy. He is always there to help with any issue, and makes sure to meet our needs and concerns. He answers his calls even if he’s at home and follows up till we’re 100% satisfied. Thanks to all of the Olsen employees this community feels like home.

3.2
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Orange, on May 23, 2019

My rep is the best.

5.0
Verified Home Owner
Orange, on May 09, 2019

Very satisfied with all the required services performed.

5.0
Verified Home Owner
Orange, on May 08, 2019

Matt is always very responsive to our needs for any repairs to our home. He is just a text away and would always reply promptly to our inquiries. Always comes with a smile on his face even if he is sick. Kudos to Matt, he is the best!

5.0
Verified Home Owner
Orange, on May 07, 2019

The customer care from the Homeowner Satisfaction Team is excellent.

5.0
Verified Home Owner
Orange, on Dec 29, 2018

They care for us and remember all our pending needs and follow up timely.

5.0
Verified Home Owner
Orange, on Oct 18, 2018

Matt Smelser and the entire Orchard Walk team have been amazing to work with.

5.0
Verified Home Owner
Orange, on Oct 17, 2018

Matt visits on a regular basis and helps me whenever I need his help.

4.6
Verified Home Owner
Orange, on Oct 07, 2018

That they were very timely in responding to my requests and questions.

5.0
Verified Home Owner
Orange, on Oct 05, 2018

The constant communication so far

5.0
Verified Home Owner
Orange, on Oct 05, 2018

Everyone is easy to talk to and really show that they care.

5.0
Verified Home Owner
Orange, on Sep 28, 2018

Nice guy

5.0
Verified Home Owner
Orange, on Sep 28, 2018

My Olson Home representative, Matt Smelser, has been the most attentive. He really goes over and beyond.

5.0
Verified Home Owner
Orange, on Sep 28, 2018

I like the home visits where we go over any items and a refresher over maintenance. The gifts that I receive at these home visits are very useful! Also, Matt Smelser has been awesome to work with.

5.0
Verified Home Owner
Orange, on Sep 27, 2018

That Matt has been there for whatever I needed. He is always attentive to our needs and always looking for ways to help.

4.9
Verified Home Owner
Orange, on Jun 29, 2018

The check ups/follow ups!

5.0
Verified Home Owner
Orange, on Jun 04, 2018

The best part of an Olson home is the customer service. Communication is key, and the check ups are very helpful. Feels like the builder really cares about the client, not only in the sale, but for the long run

5.0
Verified Home Owner
Orange, on May 31, 2018

Matt Smelser always follows through with his commitments and has made sure we are 100% happy with our home.

3.7
Verified Home Owner
Orange, on May 30, 2018

User friendly!

5.0
Verified Home Owner
Orange, on May 30, 2018

They’re always ready to help, whenever I have a minor problem it takes a phone call and they come

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Orange, on Mar 30, 2019

Matt Smelser and the team have gone above and beyond any expectations I may have had. From taking in my trash cans to putting packages in my home while I’m at work, I have never heard of customer service at this level

5.0
Verified Home Owner
Orange, on Mar 17, 2019

People are friendly, easy to work with, and willing to help.

5.0
Verified Home Owner
Orange, on Mar 12, 2019

Lots of communication

5.0
Verified Home Owner
Orange, on Mar 07, 2019

The communication with all team members in answering my concerns and resolving them.

4.8
Verified Home Owner
Orange, on Mar 04, 2019

Our service representative, his commitment to us.

5.0
Verified Home Owner
Orange, on Feb 28, 2019

The support staff that has been on hand to help with big and small questions and concerns. Matt Smelser has been great

4.4
Verified Home Owner
Orange, on Feb 28, 2019

I really like how involved the builder is after close of escrow and moving into the new home. Their follow-up appointments, gift baskets (from follow up appointments), and events are great experiences that I enjoy.

4.7
Verified Home Owner
Orange, on Dec 06, 2018

my client still needs outlet fix in the garagee for refrigerator

5.0
Verified Home Owner
Orange, on Nov 06, 2018

The walk thru’s With Matt we’re very helpful to learn about upkeep for our house.

4.0
Verified Home Owner
Orange, on Nov 05, 2018

Matt has made living here so so so very special.

5.0
Verified Home Owner
Orange, on Nov 04, 2018

We love Matt but don't love our cars sc XXXXX on the entrance to our driveway every time we leave and come home. It also has been BEYOND frustrating having construction builder vehicles in front of our garage the last few months.

4.9
Verified Home Owner
Orange, on Oct 31, 2018

The visits throughout the year and engagement in HOA

4.8
Verified Home Owner
Orange, on Oct 30, 2018

The commitment to it's customer service; ie. Matt Smelser is amazing to work with (knowledgable and extremely accommodating).

4.2
Verified Home Owner
Orange, on Oct 30, 2018

I’m happy with the quality and the service

4.9
Verified Home Owner
Orange, on Oct 30, 2018

1 to 1 customer support and the dedicated customer representative to handle any issues that I have for the house.

4.2
Verified Home Owner
Orange, on Oct 29, 2018

Customer service was great though the entire process! I’m happy to live here.

4.9
Verified Home Owner
Orange, on Oct 29, 2018

Matt is the best , he is always there for us and just a call away. He took care of us like a family member. I am very happy with all the services.

5.0
Verified Home Owner